Signature Healthcare Of Primacy in Memphis, TN
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6025 Primacy Parkway, Memphis, TN 38119
For more information about senior living options: (844) 490-3973
The staff provided excellent care to residents. The rehabilitation program was outstanding. The facility is one of the best places to care for loved ones, with top-notch rehab. The CNAs and rehab staff were great. The therapy team was personable with excellent bedside manners. CNA Liz went above and beyond to provide excellent patient care. The building is beautiful, clean, and welcoming. Admissions and discharge planning were seamless. The receptionist is professional and friendly, and the facility is consistently clean. Felix, the facility's administrator and CEO, is awesome and always available to meet with families. The staff are caring, attentive, and dedicated to residents. Primacy has a great atmosphere where loved ones are treated with love, respect, and integrity.
The facility is severely understaffed, causing delays in resident care. The bathrooms are small and the rooms are crowded with two residents each. There is not enough staff to adequately assist patients as needed. Call lights are not consistently answered, leaving residents waiting for help. The building sometimes smells of urine and cleanliness is inconsistent. The food is frequently cold and bland. Residents are left dirty or in soiled conditions for extended periods. Some staff members are rude, condescending, or lack compassion. Management is perceived as dishonest or uncaring, with poor communication. Discharge planning is inadequate, requiring families to arrange transportation themselves.Signature HealthCARE of Primacy in Memphis is best suited for families pursuing aggressive, outcomes-driven rehabilitation with the goal of returning a loved one to independence. The community shines for short-term, skill-building rehab where therapists and rehabilitation leadership are repeatedly described as capable, engaged, and patient-focused. Those who want a ritual of daily progress, clear therapy milestones, and a care team that can push toward practical recovery will find this setting compelling. Yet for long-term custodial needs, or for families that demand consistently seamless daily care, alternatives deserve serious consideration.
This facility is not ideal for everyone, particularly when daily caregiving reliability and constant accessibility are non-negotiable. Families that live far away, or those who cannot visit regularly, may encounter challenges in staying abreast of day-to-day care, given a chorus of reports about unavailable call bells, uneven responsiveness, and gaps in communication between shifts. Residents who require steady, present staffing for hygiene, timely medication administration, and routine assistance may encounter sporadic lapses that undermine confidence in ongoing safety and comfort. In short, if steady, predictable daily care is the top priority, alternatives should be weighed carefully.
On the upside, the strongest, most consistent thread across reviews is the rehab program and the people delivering it. Several families praise the therapy director and the therapy team for helping patients regain walking ability and function, sometimes well ahead of expectations. CNAs, nurses, and dietary staff in standout cases are celebrated for bedside manner, responsiveness, and consideration for family needs. The admissions and discharge planning processes are highlighted as smooth in many instances, with families feeling that the facility coordinates well to move a patient from hospital to rehab and back home. In those sections, the pros clearly offset some of the concerns that arise in other domains.
Where the concerns cluster, they can feel systemic rather than isolated to a single shift or a lone bad day. Recurrent complaints center on staffing levels, particularly on weekends, with stories of patients not being changed promptly, calls not answered in a timely fashion, and the overall atmosphere sometimes described as hurried or lacking in warmth. Odors, inconsistent cleanliness, and reports of wounds or skin breakdown in some residents also surface in multiple accounts, alongside troubling anecdotes about medication administration and dietary quality. A subset of reviewers squarely questions management’s responsiveness and tone, noting perceived arrogance or indifference from administrators and supervisors. Taken together, these patterns matter: even when rehab is excellent, long days of uneven care undermine confidence in the facility as a stable home for a resident.
The reality is that Signature Primacy presents a hybrid experience: top-tier rehabilitation and many dedicated staff members who genuinely care, paired with troubling instances of understaffing, communication breakdowns, and inconsistency in daily care. For families weighing trade-offs, the math is decisive. If the primary goal is to rebuild strength quickly, with a strong chance of getting a resident back home, Primacy can deliver impressive outcomes. If the aim is steady, compassionate, around-the-clock care over the long haul, where every shift feels consistently supported and responsive, the risk profile warrants comparing other options. The contrast is real, and prospective residents deserve a candid sense of what “typical day” looks like.
For families forming a decision plan, the practical path is clear. Define the objective, short-term rehab versus long-term care, and then test Primacy against that objective with disciplined questions. Ask to meet the therapy director and key nursing leadership to understand staffing ratios, especially on weekends, and to observe the cadence of therapy sessions and nursing rounds. Probe how med management is tracked across shifts, how wound care is coordinated, and how meal quality and feeding assistance are actually executed day to day. Request recent patient and family references who faced similar goals, and tour with an eye for hygiene, odor control, and call-light responsiveness. Then compare with competing communities that emphasize stable staffing, transparent communication, and consistently clean environments.
Ultimately, Signature HealthCARE of Primacy offers a compelling value proposition for rehab-focused families who can actively participate in care planning and monitoring. Its strengths in therapy delivery, director-level accessibility, and generally respectful staff interactions create meaningful, tangible outcomes for recovery and return home. However, the persistent concerns raised about staffing consistency, daily caregiving reliability, and facility conditions cannot be dismissed. The decision hinges on priorities: if rehab outcomes and a dedicated therapy milieu are non-negotiable, Primacy warrants serious consideration, with a plan to monitor progress and advocate vigorously. If ongoing daily precision, unwavering staffing reliability, and an immaculate day-to-day living environment are non-negotiable, exploring alternatives may prevent years of second-guessing and missed moments of care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Signature Healthcare of Primacy is an assisted living community located in Memphis, TN. Our community offers a wide range of amenities to enhance the quality of life for our residents. From a well-appointed beauty salon to keep our residents looking and feeling their best, to a fully furnished gaming room for entertainment, we strive to provide a comfortable and engaging environment.
Residents can enjoy restaurant-style dining in our elegant dining room, where they can choose from a variety of delicious meals prepared by our skilled kitchen staff. For those with special dietary restrictions, our community is equipped to accommodate their needs.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can also make use of our computer center for browsing or staying in touch with loved ones.
At Signature Healthcare of Primacy, we prioritize the well-being and health of our residents. Our care services include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as medication management. We have a mental wellness program in place to support emotional health.
Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. In addition, we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Engaging activities are an integral part of life at Signature Healthcare of Primacy. Residents can enjoy fitness programs designed to promote physical well-being or participate in planned day trips and resident-run activities. Our concierge services ensure that all residents' needs are met.
With its wide array of amenities and care services tailored to individual needs, Signature Healthcare of Primacy provides a welcoming and supportive environment for seniors seeking assisted living options in Memphis.
Signature Healthcare Of Primacy is located at 6025 Primacy Parkway, Memphis, TN 38119 in Shelby County, Tennessee
Signature Healthcare Of Primacy on seniors.fyi includes 6 photos including images showing interior, bedroom, building, brick, lighting, outdoor, doors, landscaping, and more.
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