Signature Healthcare Of Primacy in Memphis, TN
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6025 Primacy Parkway, Memphis, TN 38119
For more information about senior living options: (844) 490-3973
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The CNA and rehab staff were great and very caring. The therapists were personable and displayed excellent bedside manners. The facility was clean, well maintained, and had a home-like atmosphere. The nurses and treatment team provided wonderful care and supported residents' recovery. The admissions department and Felix the CEO were professional and responsive. The staff were friendly, attentive, and genuinely cared about residents. The rehab program was outstanding and helped patients regain strength and independence. Medical records and front-desk staff were professional and helpful. Signature HealthCare of Primacy is described as a wonderful place with excellent customer service. The dining services were responsive and accommodating to dietary needs.
The facility is severely understaffed and cannot provide adequate care. Residents are left wet, with soiled briefs, and must rely on family to address basic hygiene. The environment often smells of urine and is not sanitary. Food is cold, bland, and inconsistently prepared. Management and some administrators are rude, condescending, and lacking empathy. Nurses and aides frequently seem unaware of patients' needs and pass questions to others. Patients, including nonverbal ones, are left in pain or neglected for long periods. Call lights are not consistently answered, resulting in long delays. The facility has safety concerns, including security issues and belongings going missing. Discharge planning is poorly handled, with families left to arrange transportation and aftercare. Wounds or wound care are not managed properly, leading to worsening conditions. Weekend staffing is routinely insufficient, affecting care quality. Rooms and common areas are not consistently cleaned, with odors and missing items reported.Signature HealthCARE of Primacy in Memphis is best suited for families pursuing short- to mid-term rehab with a clear goal of restoring independence, provided an engaged therapy team can be relied upon and daily oversight from loved ones is feasible. The facility consistently earns praise for its rehabilitation program, where therapists and treatment teams push patients to regain movement and function. When therapy is delivering results, residents often leave stronger, walking again, and families report positive experiences with hands-on clinicians who communicate progress and next steps. The setting itself - clean, orderly, and staffed with attentive aides and therapists - appears to reinforce these gains, making it a practical choice for goal-driven recovery.
That said, certain families should explicitly consider alternatives. For those who require relentless, around-the-clock responsiveness and a high likelihood of prompt care without heavy advocacy, Primacy may fall short. Comments repeatedly flag understaffing as a core problem, with call bells ignored or answered late and daily tasks like bathing, toileting, and dressing delayed or inconsistently performed. Long-term daily care with complex medical needs, persistent safety concerns, or a history of frequent med errors or miscommunication would be risky here unless a dedicated family presence is able to supervise care closely. For residents with significant cognitive or behavioral challenges, these staffing gaps can translate into major quality-of-life issues.
The strongest positives in this community lie with the rehab-focused staff and the atmosphere that supports recovery. Multiple reviews highlight exceptional therapists, a capable rehab director, and CNAs who genuinely show up for residents - some by name - earning real trust through consistent bedside care. The facility's cleanliness, calm environment, and the attentiveness of certain departments (notably social work and admissions) reinforce the sense that, when functioning well, Primacy can deliver meaningful progress. The leadership is credited by many families with accessibility and a willingness to engage, which matters when a care plan needs rapid adjustment.
However, the most persistent and troubling downsides cancel out many of those benefits. Recurrent reports describe chronic short-staffing across shifts, with insufficient help for basic needs and inconsistent monitoring of medications and wounds. Instances of foul odors, failure to maintain hygiene, and residents left in chairs or soiled without timely assistance paint a troubling picture. Allegations of rude or distant management, miscommunication between shifts, and delayed discharge planning further tilt the balance toward caution. While several families praise the rehab results and some staff members, the negative experiences show up with distressing regularity and can overshadow the positives.
For families who still choose Primacy, a practical, action-oriented approach is essential. Engage in frequent on-site visits and request specific staff members who have earned trust, such as those who demonstrated strong bedside manners or reliable therapy outcomes. Maintain meticulous records of daily care, medications, and any changes in condition, and insist on timely updates from the treatment team, social workers, and the administrator. Prepare to advocate for wounds, bowel and bladder routines, and safe feeding practices, and challenge any signs of neglect or miscommunication immediately. Schedule careful discharge planning, confirm home care and transportation needs early, and have a contingency plan if a transfer becomes necessary.
In the final assessment, Signature HealthCARE of Primacy offers a compelling rehab-focused option for families who are prepared to stay deeply involved and monitor care closely. The rehab outcomes and overall facility environment can be highly favorable, especially when the therapy team is engaged and staff members who genuinely care are the ones delivering day-to-day care. Yet the systemic staffing and communication gaps are real risks that can undermine recovery and daily quality of life for residents who cannot be consistently supervised. For families seeking dependable, low-maintenance daily care with minimal advocacy, alternatives that emphasize steadier staffing and more consistent oversight are worth exploring in Memphis.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Signature Healthcare of Primacy is an assisted living community located in Memphis, TN. Our community offers a wide range of amenities to enhance the quality of life for our residents. From a well-appointed beauty salon to keep our residents looking and feeling their best, to a fully furnished gaming room for entertainment, we strive to provide a comfortable and engaging environment.
Residents can enjoy restaurant-style dining in our elegant dining room, where they can choose from a variety of delicious meals prepared by our skilled kitchen staff. For those with special dietary restrictions, our community is equipped to accommodate their needs.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can also make use of our computer center for browsing or staying in touch with loved ones.
At Signature Healthcare of Primacy, we prioritize the well-being and health of our residents. Our care services include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, as well as medication management. We have a mental wellness program in place to support emotional health.
Our community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. In addition, we offer transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Engaging activities are an integral part of life at Signature Healthcare of Primacy. Residents can enjoy fitness programs designed to promote physical well-being or participate in planned day trips and resident-run activities. Our concierge services ensure that all residents' needs are met.
With its wide array of amenities and care services tailored to individual needs, Signature Healthcare of Primacy provides a welcoming and supportive environment for seniors seeking assisted living options in Memphis.
Signature Healthcare Of Primacy is located at 6025 Primacy Parkway, Memphis, TN 38119 in Shelby County, Tennessee
Signature Healthcare Of Primacy on seniors.fyi includes 6 photos including images showing interior, building, bedroom, dining, lighting fixtures, entrance, spacious, awning, and more.
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