Comfort Keepers

Pros

• The caregivers at Comfort Keepers are attentive and caring, ensuring clients receive the support they need.
• The communication between the owners, scheduling staff, and caregivers is excellent.
• Clients appreciate the punctuality of the caregivers during their service.
• Comfort Keepers is recognized for putting families' needs first and handling care with experience and expertise.
• Many clients express satisfaction with the services provided by Comfort Keepers, recommending them as the best in their category.

Cons

• Management at the company is described as horrible, with poor communication.
• Thoughtful and caring caregivers often leave the company within a short time frame.
• There are multiple instances of turnover in caregivers, indicating instability in staffing.

Review

The experience shared by different clients of Comfort Keepers highlights a stark contrast between the service provided by their caregivers and the management's overall performance. Many reviewers expressed deep dissatisfaction with the management team, citing poor communication as a significant hurdle. It seems that the company has seen frequent turnover in its care coordinators, with one reviewer noting that at least four caring and attentive individuals had left within a mere six-month span. The instability and inconsistency in management appear to negatively impact both employees and clients alike, leaving families feeling unsettled during vulnerable times.

Despite these concerns about management, many clients are quick to praise the actual caregiving staff at Comfort Keepers. One reviewer specifically commended the dedicated and compassionate caregivers who arrived on time, always ensuring their loved one’s needs were met during critical hospital stays. The review highlights how these caregivers worked diligently for 12-hour shifts while providing support for the wife undergoing two major back surgeries. This level of attentiveness is indicative of a workforce that truly cares about the well-being of those they look after. It contrasts sharply with frustrations surrounding management but underscores an essential aspect of what makes Comfort Keepers valuable: their frontline workers' commitment to quality care.

Communication emerged as a notable theme in positive experiences as several reviewers emphasized effective interactions with owners and scheduling staff. One client noted that clear communication was relentless throughout their entire experience—whether coordinating visits or addressing specific needs during their spouse’s recovery period post-surgery. Such seamless interaction appears vital when families are faced with medical emergencies and rely heavily on caregivers for support, reinforcing how effective communication can significantly enhance client satisfaction.

Further solidifying their reputation, some clients assert that Comfort Keepers stands out among similar services in Memphis and North Mississippi. They describe the company as being responsive to families’ needs, asserting that it puts those needs first above all else. This sentiment is particularly important in caregiving settings where emotional connections are crucial; families want assurance that their loved ones will be treated with dignity and respect. Clients feel more confident knowing they have chosen an organization recognized for its ability to cater to individual family requirements rather than just following generic protocols.

Another reviewer advocated strongly against shopping around for alternative providers because they felt that Comfort Keepers demonstrated superior knowledge of how to handle elder care situations effectively. Their recommendation stems from personal experiences where they received exceptional service tailored specifically to family members requiring additional support due to health challenges or age-related issues. This kind of endorsement plays a crucial role in guiding others facing similar dilemmas toward reliable assistance without second-guessing themselves about whom to trust with care responsibilities.

While the reviews cover various aspects—from caregiver dedication and punctuality to operational shortcomings—the overarching narrative reflects a complex relationship between exemplary caregiving practices and administrative deficiencies within Comfort Keepers’ structure itself. The gap between employee performance at ground level versus managerial effectiveness stands out vividly through these experiences shared by clients seeking reliable respite during challenging times; nevertheless, it serves as potent feedback for improvement possibilities at higher organizational levels while celebrating the remarkable work done by compassionate home health aides on behalf of families across Memphis.

Physicians

• The Endocrine Clinic PC (0 miles)
• Passons Eye Center (0.6 miles)
• Mid-South Retina Associates (0.6 miles)
• Tabor Orthopedics (0.7 miles)
• Levy Dermatology (1 miles)
• OrthoSouth Briarcrest Office (1.1 miles)
• JNT Natural Medicine (1.3 miles)

Parks

• Sea Isle Neighborhood (0.4 miles)
• Audubon Park (2.9 miles)
• Shelby Farms Park (3.4 miles)
• Cameron Brown Park (5.5 miles)
• Chickasaw Garden Park (5.5 miles)

Hospitals

• Saint Francis Hospital (0.6 miles)
• Methodist Healthcare Employee Assistance Program (1.4 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Surgery Center (4 miles)

Restaurants

• Salsa Mexican Restaurant (0.9 miles)
• Perkins Restaurant and Bakery (1.1 miles)
• Brookhaven Pub & Grill (1.2 miles)
• Memphis Sports Pub (1.3 miles)
• Gibson's Donuts (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Freddy's Frozen Custard & Steakburgers (2.1 miles)

Pharmacies

• Walgreens (1 miles)
• People's Custom Rx (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.1 miles)
• Walgreens (2.8 miles)

Places of Worship

• White Station Church of Christ (1.6 miles)
• Emmanuel United Methodist Church (2.1 miles)
• Holy Trinity Community (4.2 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (4.7 miles)

Transportation

• Memphis Air Traffic Control Center (5.2 miles)