Maxim Healthcare

Pros

• Maxim Healthcare is a great company to work for.
• Maxim has competent office staff and a nursing team that provides high-quality patient care.
• The company is often described as the best place to work, with caring and dedicated staff.
• Since joining, Maxim has exceeded expectations for families and staff.
• Recruiters like Merika provide weekly, reliable outreach to families.
• Maxim nurses are caring and treat patients like their own.
• The Memphis team works diligently to meet the needs of patients and caregivers.
• Maxim offers competitive pay that exceeds typical private duty nursing wages.
• The staff are kind, supportive, and appreciated by employees.
• The organization uses modern tools, such as a mobile app for documentation, to streamline work.

Cons

• Office staff are inconsistent with poor, slow communication.
• They do not offer CPR classes and failed to follow up on CPR renewal.
• HR/Employee Services are a complete run-around and payroll issues occur.
• Start dates and assignments are repeatedly delayed, and background checks are slow.
• The company is disorganized, with recruiters hard to reach and slow responses.
• Pay is awful and not competitive for nurses.
• Some reviewers label Maxim Healthcare as a scam and criticize its ethics.

Review

Maxim Healthcare Services elicits a broad spectrum of opinions from staff and clients alike. Across reviews gathered from several office locations and roles, the message is consistently mixed: many caregivers and families praise the company for the genuine care, dedication, and personal connections they experience, while others point to persistent administrative hurdles, inconsistent communication, and questions about compensation and benefits. Taken together, the collection paints a complex portrait of an organization that can be deeply rewarding on the care front, yet frustrating and opaque when it comes to operations, logistics, and pay.

Several reviewers center their praise on the core mission of Maxim: high-quality patient care delivered by compassionate nurses and supported families. In multiple testimonials, families describe nurses who treat their loved ones as if they were their own, and they credit the Maxim team with responsiveness and warmth. One Memphis reviewer underscores a "diligent" team that meets the needs of both patients and caregivers, suggesting that for those seeking a job or in need of private-duty nursing, Maxim offers a standout experience. Others recount positive day-to-day interactions: a recruiter who makes the process smooth, a nurse who comes to work with a positive attitude, and staff who check in regularly to ensure everything is going well. The sentiment is that, when things click, the company can provide a deeply satisfying partnership among patient, family, and clinician.

On the recruitment and onboarding side, several specific names recur with strong positive associations. Payton is commended for making the enrollment process smooth, and Merika is praised for weekly follow-ups that help families feel supported. A recruiter named Marika is noted for consistently reaching out every week, and other reviewers mention Andrew and Sarah as knowledgeable, patient resources who help navigate cases. In Memphis in particular, reviewers celebrate the ability to meet with clients and families in advance, which many say helps nurses and caregivers feel more confident and aligned with expectations. Taken together, these accounts highlight that when the onboarding and relationship-building portions of the workflow work well, Maxim can create a strong sense of trust and continuity for clients and staff alike.

Yet the picture is not uniformly favorable. A number of reviewers describe office operations as inconsistent and sometimes unhelpful, with communication lagging or failing to address needs in a timely manner. Some staff report that calls go unanswered, follow-ups are slow, and crucial updates about cases or requirements are missed or delayed. In one telling instance, a reviewer recounts being informed late that their CPR certification needed renewal and that the company did not offer CPR classes, only to discover the company would not take responsibility for providing training - leading to a last-minute scramble just before a return-to-work date. Other accounts describe cases being "given away" or not adequately managed, contributing to a sense of disorganization and frustration.

The concerns about organizational effectiveness extend into other operational spheres as well. Several reviewers point to problems around travel assignments, manager guidance, and the overall flow of information during transitions. One traveler describes receiving conflicting directions and being unable to obtain clear steps from their recruiter or manager, which can be especially stressful when floating to unfamiliar units. The human resources and payroll processes also receive criticism: recurring issues with tax-related paperwork, delays and errors in background checks, and reports that HR/Employee Services feel like a "run around." One reviewer even labels the company a scam, warning others to avoid, though this sentiment appears far from universal.

Compensation and benefits emerge as perhaps the most polarizing theme. A handful of reviews celebrate competitive pay, timely pay, and the satisfaction that comes with working with caring colleagues. Some reviewers note that Maxim can be a strong paying option within the home-health sphere and highlight positive aspects like flexibility and favorable scheduling where possible. Conversely, many others describe pay as a major drawback. One reviewer bluntly laments that the pay is "awwwful," another notes that even among long-tenured staff the wages do not feel commensurate with the level of responsibility, and several describe payroll or direct-deposit issues that compound frustrations. The initial line of critique - that the overall benefits package, and especially PTO, may not be competitive - appears early in the set of remarks and recurs as a context for the more specific pay-related gripes.

Beyond pay and training gaps, reviewers point to practical workflow hurdles that can affect a caregiver's day-to-day experience. The persistent call for a more modern, integrated charting system stands out: several reviewers prefer online documentation over paper charting and express frustration with system inefficiencies. Others mention starting dates being repeatedly delayed, background checks lagging before assignments begin, and insurance or administrative hurdles that complicate case onboarding. In some cases, these operational friction points appear to overshadow positive interactions with families or with individual compassionate nurses, coloring the overall impression with a sense of potential that is not fully realized because of process shortcomings.

In summary, Maxim Healthcare Services presents a nuanced value proposition. For many families and caregivers, the organization represents a dependable source of compassionate, patient-centered care and a workplace where devoted staff can feel supported and make meaningful differences in people's lives. For others, the experience is tempered by frustrations with inconsistent office communication, opaque or inefficient administrative processes, and concerns about pay and benefits relative to the demands of private-duty nursing. Those considering employment or partnership with Maxim are likely to encounter both strengths and challenges, depending heavily on location, office leadership, and the specific team you join. Prospective staff may want to ask pointed questions about onboarding clarity, CPR training responsibilities, start dates, pay structure, and the availability of a modern electronic charting system to determine if their personal priorities align with the realities described in these reviews.

Physicians

• Levy Dermatology (0.1 miles)
• OrthoSouth Briarcrest Office (0.2 miles)
• Shea Center For Ears Hearing & Balance (0.3 miles)
• Mid-South Retina Associates (0.4 miles)
• Tabor Orthopedics (0.4 miles)
• Memphis Eye Care Association (0.5 miles)
• Passons Eye Center (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2 miles)
• People's Custom Rx (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)

Restaurants

• Salsa Mexican Restaurant (0.2 miles)
• Perkins Restaurant and Bakery (2.1 miles)
• Brookhaven Pub & Grill (2.2 miles)
• Memphis Sports Pub (2.3 miles)
• Gibson's Donuts (2.4 miles)
• Chick-Fil-A (2.6 miles)
• McDonald's (2.7 miles)

Hospitals

• Saint Francis Hospital (0.6 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Healthcare Employee Assistance Program (2.3 miles)
• Methodist Surgery Center (3 miles)

Places of Worship

• Emmanuel United Methodist Church (1.3 miles)
• White Station Church of Christ (2.6 miles)
• Hope Presbyterian Church (4.8 miles)
• Holy Trinity Community (5.2 miles)

Parks

• Sea Isle Neighborhood (1.4 miles)
• Shelby Farms Park (2.9 miles)
• Audubon Park (3.9 miles)
• Cameron Brown Park (4.5 miles)

Cafes

• Starbucks (2.8 miles)