Maxim Healthcare in Memphis, TN

Pros

• Maxim Healthcare is a great company to work for.
• Maxim is the best place to work, with competent office staff and a nursing team that consistently provides high-quality patient care.
• The company is known for its supportive and caring staff, with recruiters who reach out regularly to check in.
• The Memphis team works diligently to meet the needs of patients and caregivers.
• The office staff are efficient and supportive, contributing to a positive employee experience.
• The organization is described as amazing, with employees expressing a positive overall experience.
• The recruiters are knowledgeable about each patient's case, which makes communication easier.
• Families and patients would recommend Maxim to others seeking nursing care.

Cons

• The company's benefits package, especially PTO, is not competitive with other private duty nursing companies.
• The office staff are inconsistent.
• There is a perceived level of incompetence among the staff.
• The company is not interested in providing quality service.
• Communication is poor and slow.
• Office calls are not answered in a timely manner.
• They waited until CPR expired to inform that a class is not offered and there was no follow-up.
• The overall experience is a waste of energy and time.
• They do not support their staff.
• The company is very disorganized.
• HR/Employee Services are a complete runaround.
• They hire staff and never follow up with next steps.
• The pay is awful.
• The pay is not great.
• They promised nursing hours but did not have enough nurses to cover the hours.
• The response time is awful.
• Recruiters are hard to reach and attempts to contact multiple offices were unsuccessful.
• The company is a scam.
• A nurse spoke rudely and used profanity toward a child; this behavior is unacceptable.

Review

Maxim Healthcare Memphis is best suited for families seeking deeply personal, pediatric private-duty nursing where caregiver compatibility and hands-on, compassionate care in the home matter most. The strongest virtue that emerges from the reviews is the quality of bedside nursing: staff who truly treat the child like their own, a willingness to coordinate with insurance to expedite placement, and a demonstrated commitment to responsive, patient-centered care when the onboarding and communication flow align. For families who need a reliable, nurturing nurse presence that can be matched to a child's temperament and routine, Maxim can be a strong, practically dependable choice.

However, there is a clear caveat: administrative reliability varies enough to warrant serious caution. Those who prize flawless operations - consistent, prompt communication from recruiters and a rock-solid, predictable onboarding process - may want to explore alternatives. Several reviews flag inconsistent office staff, slow or elusive responses, and disorganized handling of cases. A few accounts describe delays in start dates, missed follow-ups, and HR or payroll glitches that ripple into scheduling and coverage. In short, the care can be excellent, but the system behind it can wobble, and that wobble can materially affect a family's daily reality.

On balance, the key pros - high-quality nurses, genuine caregiver dedication, and the capacity to place a compatible nurse quickly - can offset many cons when the staffing pipeline is smooth. Families report caregivers who connect with children, respond with empathy, and collaborate well with parents. The ability to meet with a potential client and family before assignment helps set expectations and aligns care with routines. Some reviewers also highlight solid pay timing and the convenience of mobile documentation, pointing to an efficient workflow when the administrative side is functioning. When these positives align with a child's needs, Maxim becomes a dependable partner in ongoing home nursing.

Nevertheless, the most defensible caution is in the realm of operations. Recurrent themes center on communication gaps, missed calls, and CPR or onboarding missteps that leave families scrambling. There are both praise and sharp critique of payroll handling and HR responsiveness, with some reports describing stress around background checks and start-date reschedules. The negative experiences are often not about clinical skill but about process reliability - issues that can disrupt scheduling, coverage during critical hours, and the sense of security families rely on when entrusting care to a private-duty team. Prospective clients should verify practical details up front to prevent a mismatch between clinical excellence and administrative friction.

For families navigating this decision, concrete due-diligence helps: request a specific nurse match and a written plan for coverage, including back-up options for weekend or illness scenarios; confirm CPR and any other required certifications, and clarify who handles renewals and rechecks to avoid last-minute gaps; insist on a clear onboarding timetable with milestones and expected communication channels; understand the pay structure, including direct deposit timelines, and confirm how timekeeping and scheduling will behave during transitions between cases. The review comments underscore that the best experiences come when administrators keep promises, nurses stay engaged with the family, and the app-based charting is truly user-friendly - yet they also warn that paper charting and inconsistent updates still appear in some offices.

Ultimately, Maxim Healthcare Memphis offers a compelling value for families who prioritize compassionate, capable pediatric care and who can tolerate occasional administrative turbulence. For those whose top criteria are flawless operations, consistent responsiveness, and guaranteed onboarding momentum, alternatives may be a smarter fit. The best course is to engage in a candid, staged intake: insist on a named case manager, set expectations for response times, and request references from families and clients with similar needs. If the care team proves consistently aligned with those standards, Maxim delivers what matters most - the trust that a skilled, devoted nurse is at the bedside when it counts.

Physicians

• Levy Dermatology (0.1 miles)
• OrthoSouth Briarcrest Office (0.2 miles)
• Shea Center For Ears Hearing & Balance (0.3 miles)
• Mid-South Retina Associates (0.4 miles)
• Tabor Orthopedics (0.4 miles)
• Memphis Eye Care Association (0.5 miles)
• Passons Eye Center (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2 miles)
• People's Custom Rx (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)

Restaurants

• Salsa Mexican Restaurant (0.2 miles)
• Perkins Restaurant and Bakery (2.1 miles)
• Brookhaven Pub & Grill (2.2 miles)
• Memphis Sports Pub (2.3 miles)
• Gibson's Donuts (2.4 miles)
• Chick-Fil-A (2.6 miles)
• McDonald's (2.7 miles)

Hospitals

• Saint Francis Hospital (0.6 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Healthcare Employee Assistance Program (2.3 miles)
• Methodist Surgery Center (3 miles)

Places of Worship

• Emmanuel United Methodist Church (1.3 miles)
• White Station Church of Christ (2.6 miles)
• Hope Presbyterian Church (4.8 miles)
• Holy Trinity Community (5.2 miles)

Parks

• Sea Isle Neighborhood (1.4 miles)
• Shelby Farms Park (2.9 miles)
• Audubon Park (3.9 miles)
• Cameron Brown Park (4.5 miles)

Cafes

• Starbucks (2.8 miles)