Maxim Healthcare in Memphis, TN

Pros

• The employee is an excellent, outstanding professional who assists with benefit questions.
• She is very nice and friendly.
• She is very smart and knowledgeable.
• Maxim Healthcare is a great company to work for.
• The office staff are competent and caring.
• The nursing team is great and strives to provide high-quality patient care.
• The Memphis team works diligently to meet the needs of patients and caregivers.
• They pay on time and keep employees working.

Cons

• The office staff are inconsistent and do not address staff needs, with communication that is poor and slow.
• The company shows a lack of commitment to quality service and does not consistently support its staff.
• The pay is awful and not competitive with other private-duty nursing companies.
• The recruiters are hard to reach and respond unprofessionally.
• The company failed to offer CPR training and waited until CPR expired to inform, with no proper follow-up.
• Some reviewers describe the company as a scam.
• A nurse was rude and used profanity toward a child, which is unacceptable.
• The company misrepresented nursing-hour availability, leaving families without adequate coverage.

Review

Maxim Healthcare Services in Memphis is best suited for families that need hands-on, private-duty nursing delivered with genuine compassion and a caregiver team that can be matched to a child or adult’s personality and routines. This community works well when there is time to meet the prospective client and family to assess fit, and when the priority is a responsive, patient-centered nursing presence who will stay with the client through varying shifts. For families who want reassurance that the caregiver team will treat the patient with warmth, and who value a straightforward onboarding that leads to steady, timely placement, Maxim can be a solid choice. Those who insist on a flawless administrative experience from day one will want to weigh the downsides carefully, but the core value, trustworthy bedside care, is repeatedly highlighted by families who experience it firsthand.

On balance, the strongest selling points are the people delivering care: nurses and frontline staff who exhibit dedication, warmth, and professional competence. Several reviews point to nurses who “treat my child as their own,” with recruiters and coordinators who push to find a good match quickly after insurance approval. The Memphis team is described as diligent and compassionate, with families noting that weekly follow-ups occur and that someone makes themselves available to answer questions. The practical benefits also show up in logistics: a straightforward process to arrange care where potential clients and families can meet before committing, and pay practices that in several cases are reliable and punctual. In short, when the goal is dependable, person-centered care delivered by capable nurses, Maxim often earns the trust of families who stay with the agency.

Yet the experience is not uniformly smooth, and the most salient drawbacks revolve around administration and communication. A consistent theme across reviews is inconsistent or slow office communication, with recruiters hard to reach and delays in responding to questions. Start dates can be pushed back, and some families report gaps in the onboarding process that create real inconvenience and anxiety as they wait for care to begin. There are also recurring payroll and administrative hurdles, issues that, even when resolved, create unnecessary friction for families already navigating a stressful transition. One reviewer recounted a specific failure around CPR recertification logistics, underscoring that even seemingly small administrative missteps can complicate care planning. These patterns matter, because seamless coordination is every bit as critical as the clinical skill of the nurse.

The key question for decision-makers is how much weight to give these administrative realities against the tangible care benefits. The pros, attentive, compassionate nursing, prompt referral to a suitable caregiver, and reliable pay experience in many cases, can offset a lot when the need is immediate and the client demands a personal touch. When the family has the time to engage in the intake process and values a caregiver who truly “fits” the patient’s temperament, the positives tend to dominate. However, for families with tight timelines, ongoing frustrations in communication can erode confidence in continuity of care. In addition, incidents, whether isolated or systemic, that involve inappropriate behavior by a caregiver or recurrent miscommunication with the staff have a disproportionate impact on trust and overall satisfaction.

For families weighing alternatives, consider whether the following thresholds are met: consistently clear communication, predictable scheduling, and transparent, reliable payroll support. If any of these are non-negotiable, it is prudent to compare Maxim against other providers that may shine in administrative reliability even if their bedside warmth is less consistently praised. In any case, a proactive interview strategy is essential. Request a named case manager, insist on a written service-level agreement detailing response times, triage steps, and escalation paths, and verify the process for caregiver substitution should a nurse become unavailable. Ask specifically how often families can expect check-ins, how feedback is handled, and what steps are taken to address concerns about caregiver conduct. The bottom line: Maxim Healthcare Memphis can be a strong match for families who prize compassionate, skilled nursing and are prepared to partner closely with administration; for those who cannot tolerate ongoing communication gaps or payroll uncertainty, it is wise to explore alternatives with parallel strengths in clinical care and more consistent back-office support.

Physicians

• Levy Dermatology (0.1 miles)
• OrthoSouth Briarcrest Office (0.2 miles)
• Shea Center For Ears Hearing & Balance (0.3 miles)
• Mid-South Retina Associates (0.4 miles)
• Tabor Orthopedics (0.4 miles)
• Memphis Eye Care Association (0.5 miles)
• Passons Eye Center (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2 miles)
• People's Custom Rx (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.7 miles)

Restaurants

• Salsa Mexican Restaurant (0.2 miles)
• Perkins Restaurant and Bakery (2.1 miles)
• Brookhaven Pub & Grill (2.2 miles)
• Memphis Sports Pub (2.3 miles)
• Gibson's Donuts (2.4 miles)
• Chick-Fil-A (2.6 miles)
• McDonald's (2.7 miles)

Hospitals

• Saint Francis Hospital (0.6 miles)
• Lebonheur Outpatient Center-East (2.3 miles)
• Methodist Healthcare Employee Assistance Program (2.3 miles)
• Methodist Surgery Center (3 miles)

Places of Worship

• Emmanuel United Methodist Church (1.3 miles)
• White Station Church of Christ (2.6 miles)
• Hope Presbyterian Church (4.8 miles)
• Holy Trinity Community (5.2 miles)

Parks

• Sea Isle Neighborhood (1.4 miles)
• Shelby Farms Park (2.9 miles)
• Audubon Park (3.9 miles)
• Cameron Brown Park (4.5 miles)

Cafes

• Starbucks (2.8 miles)