Laurel Glen At Memphis Assisted Living & Memory Care

Pros

• Laurel Glen at Memphis is highly regarded for its updated and nice facilities, and the staff is appreciated for their attentiveness.
• Communication within the community has been noted as very good, contributing positively to the care of residents.
• The food served in the community is well-received, with some residents expressing that they love it.
• Carriage Court has garnered praise for its kind and helpful staff, creating an inviting atmosphere for residents.
• Overall satisfaction with care at Carriage Court has been expressed by some families, highlighting positive experiences in their loved ones' care.
• The location of the communities was deemed convenient and suitable for many families seeking assistance for their loved ones.

Cons

• The staff was transitory and lean, leading to a decline in care quality at Carriage Court.
• Concerns raised about medical issues were often dismissed as "caused by progression of his illness" by the staff.
• There was a lack of proper monitoring for resident hydration, resulting in multiple hospitalizations for dehydration.
• The memory care area was dark, cramped, and depressing, resembling a ward rather than a supportive environment.
• Staff frequently appeared more interested in their phones than engaging with residents, leading to insufficient interaction and support.
• Personal items belonging to residents were not properly cared for or were misplaced without adequate follow-up from the staff.
• Overall dissatisfaction with the food served at various facilities highlighted poor meal quality and suitability for residents' needs.
• Experiences indicated that management prioritized bonuses over resident care, resulting in understaffing on nights and weekends.
• The facility's protocols for safety and health monitoring were lax or nonexistent, raising concerns about resident well-being.
• Negative interactions with staff led families to feel that their loved ones were not receiving the kindness and support they deserved.

Review

Laurel Glen at Memphis stands out among the assisted living facilities, receiving high praise for its modern amenities and overall atmosphere. Many reviewers noted that the facility is well updated and maintained, creating a welcoming environment for both residents and visitors. One particular review emphasizes the importance of follow-up during the initial adjustment period for new residents, suggesting that families should be prepared to monitor their loved one's acclimatization to various aspects of life within the community—such as dining, daily schedules, room arrangements, and interactions with staff. Although there were some challenges in ensuring a smooth transition initially, overall sentiment towards Laurel Glen remained positive, with several reviewers recommending it as a viable option for those seeking care.

In stark contrast to Laurel Glen's glowing reviews, Carriage Court received mixed feedback from residents' families. While some visitors appreciated the kind and helpful staff along with pleasant facilities and good food during their tours, others expressed profound dissatisfaction after their loved ones were admitted. Reports indicated significant declines in care quality over time, particularly in Legacy Court—the memory care unit of Carriage Court. A former resident’s spouse recounted distressing experiences involving inadequate staffing leading to neglectful conditions. He highlighted severe hydration issues resulting from poor monitoring of fluid intake—a critical aspect of care that went overlooked until it resulted in hospitalizations.

Compounding these challenges was a perceived lack of oversight from management at Carriage Court. Concerns were raised about understaffing during crucial periods such as nights and weekends when residents required more attention and assistance. The reviewer pointed out that management seemed more focused on their interests instead of prioritizing resident needs. Furthermore, allegations emerged regarding lax protocols around safety—citing incidents where subsequent patient assessments fell short or where necessary procedures lacked implementation entirely.

The situation appeared grim not only regarding basic health safety protocols but also concerning emotional wellness among residents. Another family member recounted feelings of guilt for not moving their loved one sooner due to witnessing deteriorating conditions within Legacy Court—including dark environments lacking proper stimulation or activities designed to engage residents positively. Instances where personal belongings went missing without accountability led to further frustration among family members; even cherished items meant to provide comfort were mishandled by staff who seemed disengaged.

Several comments also addressed specific incidents revealing underlying issues at Carriage Court that eroded faith in its capacity to provide adequate support—encounters with rude staff members overshadowed visits intended to ensure family members' well-being. Parents placed in memory care often faced inactivity while caregivers appeared absorbed in their own lives rather than interacting with residents or facilitating engagement opportunities—an alarming detail highlighted by family members looking out for their loved ones’ wellbeing within an institution promising compassionate care.

As families seek out suitable facilities for aging relatives or those living with dementia, it’s vital they weigh all factors meticulously—from staff qualifications and attentiveness levels down to environmental considerations like lighting and atmosphere within shared spaces. There's no shortage of options available today; however the experiences shared indicate there's considerable room for improvement across many existing facilities—including better staffing practices consistent dedication toward improving senior living standards through transparency about what potential clients can expect upon admission versus actual day-to-day realities faced by residents struggling under subpar structures related directly or indirectly back towards administrative oversight problems impacting overall morale throughout such settings.

Overall conclusions drawn from these experiences highlight an essential truth: Facilities such as Laurel Glen may indeed offer much hope via personalized understanding coupled with higher-quality operations delivering lasting support through each phase encountered subsequent adjustments needlessly complicated elsewhere by systemic failings undermining goodwill generated toward long-standing relationships forged amid ongoing caregiving journeys undertaken together out into thriving communities suited securing legacies cherished above all else!

This area of Memphis, Tennessee offers a variety of healthcare options within close proximity, including orthopedic and dermatology practices, as well as pharmacies for convenient access to medications. There are also several restaurants nearby, ranging from Mexican cuisine to traditional American fare. The presence of hospitals and places of worship highlights the focus on both health and community in the area. Parks like Shelby Farms Park and Audubon Park provide opportunities for outdoor recreation and relaxation, while cafes such as Starbucks offer a space for socializing and enjoying a cup of coffee. Overall, this neighborhood presents a balanced mix of amenities that cater to seniors looking for convenience, healthcare options, dining choices, and recreational activities.

Physicians

• OrthoSouth Briarcrest Office (0.1 miles)
• Levy Dermatology (0.1 miles)
• Shea Center For Ears Hearing & Balance (0.3 miles)
• Memphis Eye Care Association (0.4 miles)
• Mid-South Retina Associates (0.6 miles)
• Tabor Orthopedics (0.7 miles)
• Passons Eye Center (0.7 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.1 miles)
• People's Custom Rx (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)

Restaurants

• Salsa Mexican Restaurant (0.3 miles)
• Perkins Restaurant and Bakery (2.2 miles)
• Brookhaven Pub & Grill (2.2 miles)
• Memphis Sports Pub (2.4 miles)
• Gibson's Donuts (2.4 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.6 miles)

Hospitals

• Saint Francis Hospital (0.8 miles)
• Lebonheur Outpatient Center-East (2.2 miles)
• Methodist Healthcare Employee Assistance Program (2.4 miles)
• Methodist Surgery Center (2.8 miles)

Places of Worship

• Emmanuel United Methodist Church (1.4 miles)
• White Station Church of Christ (2.8 miles)
• Hope Presbyterian Church (4.6 miles)
• Holy Trinity Community (5.3 miles)

Parks

• Sea Isle Neighborhood (1.5 miles)
• Shelby Farms Park (2.7 miles)
• Audubon Park (4 miles)
• Cameron Brown Park (4.3 miles)

Cafes

• Starbucks (2.9 miles)