The Waterford in Hermitage

Pros

• The staff at The Kempton is caring and dedicated, providing excellent support and communication to residents and their families.
• Many residents have formed friendships and enjoy participating in activities, fostering a sense of community within the facility.
• The housekeeping services are consistently praised for keeping the environment clean and pleasant.
• Overall experiences at The Kempton have been positive, with families expressing gratitude for the attentive care their loved ones receive.
• Staff members are described as warm, knowledgeable, and willing to help with any concerns that arise.
• Residents often have a fun time engaging in social activities like bingo, enhancing their overall well-being.
• Families appreciate the quick response from staff when urgent housing needs arise, demonstrating flexibility and understanding.
• The facility maintains effective communication through newsletters and regular updates, ensuring families are informed about events and changes.

Cons

• Some staff members at The Kempton have been described as rude and insensitive to the needs of residents and their families.
• There were complaints about inadequate cleaning, with reports of strong urine smells in resident rooms.
• One family expressed disappointment over unmet promises made by the facility and pointed out issues with medication administration.
• The food provided has received consistent negative feedback, with many residents voicing complaints about its quality and quantity.
• Several reviews noted that communication from the staff was lacking or dishonest, leading to frustration for family members seeking information about their loved ones’ care.
• A reviewer mentioned that during a tour, the memory care area appeared dirty and did not seem to adequately care for dementia patients.
• One family decided to remove their loved one after only a few months due to unsatisfactory experiences at the facility.

Review

The Kempton of Hermitage has elicited a wide range of feedback from families regarding the care and experience of their loved ones residing at the facility. Many reviewers emphasize the caring nature of the staff, particularly the direct care staff, who seemingly go above and beyond in providing love and care for residents. As one reviewer noted, their mother-in-law's adjustment to this community was greatly supported by staff members who genuinely show affection towards clients. This sentiment is echoed across several reviews that highlight how employees engage with residents, fostering companionship through activities like bingo and communal meals.

However, despite many positive experiences, not all reviews depict The Kempton in a favorable light. Some families raised concerns about inconsistencies in staffing quality and service delivery. Reports emerged about staff being short-handed, which sometimes resulted in delayed medication administration or improper care for residents with complex needs. Instances where promises made during admission were not fulfilled left certain families disappointed. One family recounted their experience as disheartening—citing rudeness from staff and a lack of cleanliness in personal living spaces—which influenced their decision to move their loved one out after just a few months.

An area frequently mentioned across the reviews pertains to the quality of food provided to residents. Several reviewers expressed dissatisfaction with meal offerings; even when some appreciated the communal dining experiences that encourage social interaction among residents, complaints surfaced regarding inadequate food portion sizes and declining nutritional value. In some cases, certain residents resorted to ordering food from outside establishments—a testament to their dissatisfaction with kitchen services offered within The Kempton.

Despite these grievances regarding nutrition and staffing levels, other families have shared uplifting narratives about how well their loved ones have adapted to life at The Kempton. Positive comments highlighted clean facilities and engaged nursing staff that responded promptly to any family inquiries or needs for assistance. Residents reportedly enjoyed participating in group activities designed to stimulate interaction within the community. Families also noted active communication practices including monthly newsletters detailing activities while remaining accessible for discussions concerning individual resident needs.

Touting effective management during transitions from other care facilities was another point of pride among reviewers who praised The Kempton's efforts in ensuring a smooth adjustment process for new arrivals. The commitment demonstrated by both caregivers and administrative staff was acknowledged as they worked diligently to create personalized plans that aligned with each resident’s specific health requisites and emotional needs.

Collectively, while many families expressed appreciation for certain aspects of life at The Kempton—particularly its supportive atmosphere fostered by caring staff—the duality encompassed in these assessments underlines an essential narrative surrounding assisted living facilities today: what is experienced can depend heavily on staffing consistency, operational efficiency, as well as individual circumstances unique to each resident's situation. Families considering this community are advised to remain vigilant while maintaining open lines of communication with both staff members at The Kempton and former/current residents alike—thus ensuring informed decisions rooted in firsthand accounts and collective experiences.

This part of Hermitage, Tennessee offers convenient access to a variety of healthcare providers, including orthopedics, family practice, vascular specialists, women's care, and primary care clinics. Nearby hospitals provide additional medical services for any health needs that may arise. Several pharmacies are also in close proximity for easy access to medications. The area features a diverse selection of dining options ranging from fast food to Irish pubs, as well as cafes such as Starbucks and Panera Bread for a casual meal or coffee break. Nearby places of worship cater to various religious affiliations, while transportation options include the Nashville International Airport for easy travel arrangements. Additionally, several parks offer opportunities for outdoor recreation and relaxation in the community. Overall, this part of Hermitage provides a well-rounded environment with amenities suitable for senior living.

Physicians

• Premier Orthopedics (0.4 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (0.5 miles)
• Vascular and Endovascular Specialists (0.5 miles)
• Tennessee Women's Care (0.6 miles)
• Summit Primary Care (0.7 miles)
• Summit Eye Associates PC (0.7 miles)
• Witters & Guth Family Clinic: Guth Robert MD (3.3 miles)

Hospitals

• 8th Floor CDU — Summit M.C. (0.4 miles)
• Allergy & Ent Associates Of Middle Tennessee Pc (0.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.9 miles)
• Kroger Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.5 miles)

Restaurants

• Cinco De Mayo (0.9 miles)
• Firehouse Subs (0.9 miles)
• Chick-Fil-A (1.1 miles)
• Nadeen's Hermitage Haven (1.2 miles)
• Whataburger (1.2 miles)
• McNamara's Irish Pub (2.7 miles)
• JB's Pour House (3.2 miles)

Cafes

• Starbucks (1.3 miles)
• Dutch Bros Coffee (1.5 miles)
• Phat Bites (2.8 miles)
• Starbucks (2.9 miles)
• Starbucks (5.7 miles)
• Panera Bread (5.8 miles)
• Just Love Coffee Cafe - Mt. Juliet (6.1 miles)

Places of Worship

• Hermitage Church of Christ (1.5 miles)
• Central Pike Church of Christ (2 miles)
• Tulip Grove Baptist Church (3.3 miles)
• St Stephen's (4 miles)
• Dalewood Baptist Church (6 miles)

Transportation

• Cell Phone Waiting Area (3.8 miles)
• Concourse A (4.1 miles)
• National Car Rental (4.2 miles)
• Delta Sky Club (4.2 miles)
• Concourse B (4.2 miles)
• Nashville International Airport (BNA) (4.2 miles)
• Concourse C (4.3 miles)

Parks

• Shelby Park (6.6 miles)
• Charlie Daniels Park (6.8 miles)
• Providence - Walk Bike Run Trail (7 miles)
• Whitsett Park (7 miles)
• Walnut Grove Park (7 miles)
• Shelby Walk Park (7.3 miles)