Lakeshore Heartland

Pros

• The staff at Lakeshore Heartland demonstrate exceptional care and compassion towards the residents, treating them like family.
• Residents enjoy a variety of activities and outings, contributing to a vibrant community atmosphere.
• The therapy team is dedicated to helping residents regain their independence and strength.
• The facility's management is proactive in addressing concerns and providing support to both residents and their families.
• Housekeeping ensures that resident rooms are kept clean and tidy, enhancing the overall living environment.
• Families feel peace of mind knowing their loved ones are in a caring and attentive facility.
• Residents form meaningful friendships with both staff and peers during their stay, fostering a sense of belonging.

Cons

• The facility is consistently understaffed, with a single nurse responsible for over 40 patients.
• During a surprise state inspection, nursing staff were seen quickly appearing on the floor, suggesting a lack of genuine staffing presence.
• It can get excessively hot inside the building during summer months, reaching temperatures of 85°F in hallways.
• Activities for residents seem inadequate and uninspired, such as passing out dry washcloths and balloons as entertainment.
• The reviewer’s loved one was able to leave the facility due to staff negligence in applying a necessary Wanderguard, resulting in an incident outside.
• The facility appeared old and not particularly clean, resembling an outdated nursing home environment.
• Residents may experience significant weight loss and health issues due to insufficient attention to dietary needs.
• Staff failed to acknowledge mistakes or apologize for serious oversights regarding resident safety and care quality.
• Overall impressions suggest that while some staff are attentive, there are significant gaps in care and oversight present at the facility.

Review

Lakeshore Heartland has garnered a mix of feedback from families reflecting varied experiences as their loved ones received care in this facility. Many reviewers expressed profound gratitude for the dedication and compassion exhibited by the staff. Upon admission, family members often felt anxious about transitioning a loved one into a nursing home environment, especially given common misconceptions surrounding such facilities. However, numerous accounts noted a stark difference between expectations and reality, with many families pleasantly surprised by the warmth and support demonstrated by the nursing and caregiving staff.

One reviewer highlighted their journey after initially feeling uncertain about placing their mother in a nursing home. They described an older building undergoing renovations but emphasized that the staff on the third floor were welcoming and made their mother feel respected right from her admission. Instances of exceptional care were illustrated through small acts that made a significant impact; for example, a staff member named Heather ordered McDonald's for the resident when she mentioned she hadn’t had dinner yet. This level of attentiveness seemed to continue throughout her stay, with family members noting that questions were always addressed promptly by nurses and management alike.

Further anecdotal evidence showcased how Lakeshore Heartland’s team actively fostered personal connections with residents. One son shared how his father was treated like family rather than just another patient. The staff's understanding during difficult adjustment periods reassured him that his dad was well cared for during his stay. Residents reported making friendships among fellow patients, which contributed to improved emotional well-being during an understandably challenging time. Supportive activities tailored to individual interests were also implemented upon request, showcasing management's commitment to customized care plans.

In contrast to these positive experiences, several reviews painted a more concerning picture regarding staffing levels and responsiveness to critical safety issues. Reports of understaffing arose frequently, suggesting that while state guidelines may be met regarding nurse-to-patient ratios, ethical considerations raise serious concerns about actual care delivered on-site. One particularly alarming account detailed an incident where a patient with dementia managed to leave the facility unnoticed due to inadequate monitoring measures put in place despite prior warnings from family members about potential elopement risks.

The dichotomy of feelings extended to the facility's physical environment as well—some commenters appreciated its quaint charm while others noticed signs of wear indicative of aging infrastructure needing attention beyond cosmetic renovations. Complaints ranged from uncomfortable temperatures within hallways during warm months to overall cleanliness concerns within living quarters—noting it wasn’t filthy but did lack thoroughness compared to other facilities they visited.

In summary, Lakeshore Heartland illustrates both strengths and weaknesses reflective of many long-term care facilities today: an undeniably warm-hearted staff whose compassion stands out amidst operational challenges related to staffing shortages and infrastructural limitations. For families seeking loving care for their loved ones while grappling with transitions into skilled nursing environments or rehabilitation services, firsthand accounts suggest some satisfaction with service delivery at Lakeshore Heartland; however, potential residents might also consider conducting thorough research alongside personal visits before making placement decisions based solely on reviews without fully grasping possible underlying issues affecting everyday operations within such establishments.

Cafes

• Phat Bites (1.1 miles)
• Dutch Bros Coffee (2.7 miles)
• Starbucks (2.9 miles)
• Cafe Roze (3.4 miles)
• Ugly Mugs Coffee and Tea (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (4.4 miles)

Restaurants

• McNamara's Irish Pub (1.1 miles)
• Nectar Urban Cantina (1.3 miles)
• Bavarian Bierhaus (1.9 miles)
• Aquarium Restaurant (2 miles)
• Nadeen's Hermitage Haven (2.2 miles)
• Fuse (2.4 miles)
• McDonald's (2.7 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.9 miles)
• M2g Med-Management Group (3.2 miles)
• Riverside Village Pharmacy (3.4 miles)
• Walgreens (3.8 miles)

Physicians

• Donelson Eye Care (2.5 miles)
• Summit Eye Associates PC (3.3 miles)
• Premier Orthopedics (3.4 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (3.4 miles)
• Vascular and Endovascular Specialists (3.4 miles)
• Tennessee Women's Care (3.4 miles)
• Summit Primary Care (3.7 miles)

Places of Worship

• Hermitage Church of Christ (2.7 miles)
• Dalewood Baptist Church (3 miles)
• Tulip Grove Baptist Church (4.4 miles)
• Central Pike Church of Christ (4.9 miles)
• St Stephen's (6 miles)

Transportation

• Cell Phone Waiting Area (3.3 miles)
• Concourse A (3.5 miles)
• Concourse B (3.6 miles)
• Delta Sky Club (3.6 miles)
• National Car Rental (3.7 miles)
• Nashville International Airport (BNA) (3.7 miles)
• Concourse C (3.8 miles)

Hospitals

• 8th Floor CDU — Summit M.C. (3.4 miles)
• Allergy & Ent Associates Of Middle Tennessee Pc (3.6 miles)

Parks

• Shelby Park (3.8 miles)
• Shelby Walk Park (4.5 miles)
• Fred Douglas Park (5.2 miles)
• Whitsett Park (5.3 miles)
• Riverfront Park (6.1 miles)
• Music City Walk of Fame Park (6.3 miles)