Charter Senior Living Of Hermitage

Pros

• The staff and nurses at Charter Senior Living are consistently described as friendly, welcoming, and informative, providing excellent communication and care for residents.
• Residents receive personalized attention, with staff treating them like family and being very involved in their care.
• The facility offers a variety of activities that engage residents, contributing to a happy environment.
• Many reviewers appreciated the cleanliness of the facility and the quality of food provided, noting it was delicious with a great variety.
• Families felt supported during difficult times, highlighting the compassionate approach of the caregivers and staff.
• Charter Senior Living’s responsive and resident-focused approach made families feel reassured about their loved ones’ care.
• The community is praised for its beautiful environment and well-designed spaces that cater to both socialization and privacy needs of residents.
• Multiple reviews express confidence in recommending Charter to other families seeking senior living solutions due to their positive experiences.
• The transition process within the community is commended for being smooth, allowing residents to move through different levels of care without needing to relocate outside the facility.
• Reviewers noted that staff made an effort to build relationships with both residents and their families, enhancing the overall home-like experience at Charter.

Cons

• The care community has been criticized for having awful caregivers who speak to dementia patients with anger and frustration.
• There have been multiple reports of personal items going missing and constant turnover among the staff.
• The facility was accused of neglecting dietary needs, with a diabetic resident being fed inappropriate foods like cupcakes and deep-fried meals.
• Concerns were raised about unused and soiled clothing being left in residents' closets, indicating poor hygiene practices.
• Residents experiencing health declines were frequently sent to emergency rooms instead of receiving adequate in-house care.
• Leadership has reportedly been unresponsive to families expressing concerns about their loved ones’ care.
• Some families experienced difficulties in getting refunds from the community despite previous payments made.
• A lack of adequate communication from staff, particularly during phone calls, led to frustrations for family members trying to stay updated on their loved ones’ conditions.
• Instances of manipulation were noted when one resident pressured another into signing a contract without proper family involvement or assessment beforehand.

Review

In the quest for a suitable senior living facility, families often grapple with a wide array of choices, experiences, and emotions. Charter Senior Living has garnered a varied collection of reviews that range from heartfelt appreciation to serious concerns regarding care practices. Many families have shared positive encounters with the staff, who are praised for their friendliness, approachability, and thorough communication skills. Reviewers lauded the efforts made by nurses and caregivers to provide attentive care to residents—especially those grappling with complex health issues such as terminal illnesses or dementia. The sentiment that permeated these accounts was one of relief in having found compassionate caregivers during trying times.

One family recounted their experience at Charter as particularly reassuring during an incredibly challenging period marked by their loved one’s terminal brain cancer diagnosis. They noted how well the staff managed transitions—from regular rooms to memory care—demonstrating great flexibility and attentiveness along the way. The positive interactions extended not only to patients but also involved clear, informative dialogues with family members throughout various stages of care. Another review echoed similar sentiments regarding dedicated nursing staff who maintained constant accessibility and investment in resident welfare.

However, amidst the glowing reviews are cautionary tales that highlight significant shortcomings at Charter Senior Living. Some families reported alarming instances of neglect and mismanagement, leading them to question the competence of staff members responsible for handling vulnerable populations like those suffering from Alzheimer’s or dementia. One reviewer described distressing experiences involving their diabetic father being offered unsuitable foods that severely impacted his health—a situation compounded by a lack of accountability from management when complaints were raised regarding missing personal items or insufficient oversight on dietary needs.

Furthermore, some reviewers expressed dismay about high staff turnover rates and inconsistent communication following initial admissions into the community. In several cases, residents experienced health emergencies that could have potentially been avoided had they received appropriate care in-house rather than being frequently transported to emergency rooms or psychiatric facilities. Such accounts paint a troubling picture of inadequate training among caregivers when it comes to managing specialized needs within the aging population.

The physical environment at Charter has garnered mixed reviews as well; while some noted cleanliness and well-maintained facilities featuring pleasant dining spaces and ample activities for residents, others felt let down by outdated accommodations coupled with limited outdoor areas lacking essential shade during hot weather months. For those who valued aesthetics in addition to care quality while choosing a facility for their loved ones, this inconsistency may present further challenges in decision-making.

Despite these diverging perspectives on Charter Senior Living's operations, many appreciated the extensive range of activities designed to engage residents meaningfully. Families noted that offerings like onsite salons and communal garden spaces contributed positively towards fostering community interaction among residents—a crucial factor considering the emotional toll associated with transitioning into senior living environments.

Ultimately, navigating senior living communities like Charter requires families to weigh both commendations for dedicated caregiving against genuine concerns regarding inconsistencies in service delivery—with each family’s unique experience shaping their overall impressions dramatically. As reviews suggest an urgent need for improvement in staffing reliability along with enhancing communication protocols within administration teams going forward; prospects looking into this facility are encouraged to remain vigilant while ensuring their loved ones receive appropriate support tailored explicitly towards individual needs.

This part of Hermitage, Tennessee offers a convenient and diverse range of amenities for senior living. With several restaurants nearby such as Chick-Fil-A, Firehouse Subs, and Whataburger, residents have plenty of dining options to choose from. In terms of medical care, there are reputable physicians like Summit Eye Associates PC and Tennessee Women's Care located within a short distance. Additionally, there are cafes like Starbucks and Panera Bread for leisurely outings. Nearby pharmacies such as Walgreens and CVS Pharmacy make it easy for seniors to access their medications. For spiritual needs, there are churches like Hermitage Church of Christ and Central Pike Church of Christ in the vicinity. The area also provides easy access to Nashville International Airport for any travel needs. Overall, this neighborhood offers a blend of convenience, healthcare facilities, dining options, and recreational spaces like Charlie Daniels Park for seniors looking to settle down in a welcoming community.

Restaurants

• Chick-Fil-A (0.7 miles)
• Firehouse Subs (0.8 miles)
• Whataburger (0.8 miles)
• Nadeen's Hermitage Haven (1.5 miles)
• Cinco De Mayo (1.5 miles)
• JB's Pour House (1.7 miles)
• McNamara's Irish Pub (3.8 miles)

Physicians

• Summit Eye Associates PC (0.7 miles)
• Tennessee Women's Care (0.9 miles)
• Premier Orthopedics (1.2 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (1.2 miles)
• Vascular and Endovascular Specialists (1.2 miles)
• Summit Primary Care (1.3 miles)
• Witters & Guth Family Clinic: Guth Robert MD (1.9 miles)

Cafes

• Starbucks (0.8 miles)
• Dutch Bros Coffee (1 miles)
• Starbucks (1.5 miles)
• Phat Bites (3.9 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.4 miles)
• Just Love Coffee Cafe - Mt. Juliet (5.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Kroger Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.6 miles)

Places of Worship

• Hermitage Church of Christ (1.1 miles)
• Central Pike Church of Christ (1.8 miles)
• Tulip Grove Baptist Church (1.9 miles)
• St Stephen's (2.5 miles)
• Dalewood Baptist Church (6.3 miles)

Hospitals

• Allergy & Ent Associates Of Middle Tennessee Pc (1.2 miles)
• 8th Floor CDU — Summit M.C. (1.2 miles)

Transportation

• Cell Phone Waiting Area (5.2 miles)
• Concourse A (5.5 miles)
• National Car Rental (5.6 miles)
• Delta Sky Club (5.6 miles)
• Concourse B (5.7 miles)
• Nashville International Airport (BNA) (5.7 miles)
• Concourse C (5.7 miles)

Parks

• Charlie Daniels Park (5.6 miles)
• Providence - Walk Bike Run Trail (6.5 miles)
• Walnut Grove Park (6.5 miles)
• South Mt. Juliet City Park (7.1 miles)
• Shelby Park (7.5 miles)