Cornerstone Caregiving - Nashville East in Hermitage, TN

Pros

• Shondell Lee Gambel is beyond amazing and goes out of her way to make every person and family feel special.
• Cornerstone provides excellent care for clients with top-notch, well-trained staff, excellent communication, and no frustration whatsoever; they are dependable, loving, and caring.
• The Cornerstone Group has been a true blessing for families, with Ashley, Mike, and their entire team delivering seamless service.
• The caregivers are always prompt, provide compassionate care, and help keep the home clean and healthy.
• Cornerstone has been taking care of loved ones around-the-clock for six months; the caregivers have been wonderful, attentive, and caring.
• Cornerstone Caregivers are attentive, compassionate, and respectful for loved ones with Alzheimer’s disease.
• Being a caregiver there is great; the scheduling works amazingly with student commitments.
• Great director and wonderful caregivers; highly recommended.
• Wonderful caregivers; the director is fabulous and proactive; five out of five recommend.
• Alex helped the family out when they needed someone; this place has been a blessing.
• Lauren is beyond amazing and makes every person and family feel special.
• Lauren helped find care for a sister and ensured proper care; she is well trusted.

Cons

• They lied about the level of care the client needed.
• They claimed the client would need a bed bath, but the client was fully bed-bound and required a hoyer lift.
• They said the client used a regular toilet, but the client wore diapers.
• The room had an extremely foul smell of urine.
• The reviewer’s asthma made working with a smoker client a problem, implying the client smoked.
• The daughter-in-law began yelling and swearing at the reviewer, who had to be walked out.
• They lied to get the job, and the reviewer decided never to work for Cornerstone.
• The reviewer was left without care three times in four weeks when the scheduled person did not show up and there was no backup.
• The reviewer spent nights wondering whether they would be able to get out of bed the next morning.

Review

Cornerstone Caregiving - Nashville East in Hermitage, TN is best suited for families that want intimate, in-home support delivered with warmth and a strong emphasis on family communication. The reviews consistently praise the team for compassionate, patient, and dependable caregivers who show up on time and treat loved ones with respect. Families report top-tier, well-trained staff and a director who actively keeps the care plan moving forward, often navigating complex schedules with care. This agency shines when the goal is to maintain a loved one at home while preserving dignity, familiar surroundings, and ongoing, clear updates to the family.

That noted, alternatives should be considered by those facing highly complex medical requirements or a preference for near-guaranteed reliability. In particular, families needing intensive medical oversight or systems that minimize any risk of coverage gaps may want to compare agencies with more rigid back-up staffing and documented escalation protocols. One critical red flag in the reviews is a episode where a caregiver felt the stated scope of care didn’t match the reality on site, including equipment needs and sensitive care tasks. For families who cannot tolerate potential misalignment between promised and delivered care, exploring other options with explicit, written scope and backup plans is prudent. Also, if leadership turnover creates anxiety about continuity, that is a legitimate factor to weigh.

The strongest positives are the practical benefits that offset typical agency risk. Families repeatedly highlight prompt communication, transparent coordination, and caregivers who are attentive, respectful, and genuinely committed. The ability to arrange around-the-clock or flexible home-based care has made a meaningful difference for getting loved ones safely through recovery, or managing Alzheimer’s and other conditions in familiar environments. When leadership steps up, whether Lauren, Ashley, or Mike, there is a tangible sense that the care plan is being actively managed, with families feeling guided rather than left to navigate alone. These operational strengths convert goodwill into real peace of mind for many clients.

Despite the strengths, the main negatives center on staffing consistency and the risk that plans may falter if the leadership or designated coordinator is unavailable. Several reviews describe periods when coverage was incomplete or delayed, especially after a key director departed. A handful of experiences also point to miscommunications about the exact level of medical support available, including handling of assistive devices and sensitive medical tasks. Such incidents don’t negate the positive experiences, but they do illustrate why some families should set explicit expectations and demand a robust backup plan before committing to Cornerstone for long stretches of time.

For decision-makers, the practical next steps are clear: insist on a current, written care plan with defined hours, tasks, and back-up coverage. Request a face-to-face meeting with the local director (or their successor) to review how staffing gaps will be mitigated, what training caregivers have received, and how changes will be communicated. Ask for references that reflect situations similar to the loved one’s needs, especially in memory care or mobility support, and require a clear escalation path if a shift coverage issue arises. Before beginning, pilot a short trial period and confirm that the agency can accommodate specialized equipment or mobility aids (like hoyer lifts) if those needs exist. In short, Cornerstone delivers authentic, compassionate home care, but success hinges on explicit scope, reliable back-up coverage, and proactive leadership.

Overall, Cornerstone Caregiving - Nashville East is a compelling option for families prioritizing personal, attentive, home-based care with strong communication and caring staff. It is well worth pursuing for those who can tolerate occasional staffing fluctuations while leaning into the agency’s proven strengths in caregiver quality and family coordination. For families where flawless continuity and tightly defined medical capabilities are non-negotiable, proceed with caution and demand rigorous guardrails, or compare alternative providers that emphasize guaranteed coverage and stricter process controls. A thoughtful evaluation, anchored by concrete expectations and a clear trial period, will determine whether this community is the right fit for that particular loved one.

This part of Hermitage, Tennessee, offers a variety of essential services and amenities within a short distance. There are several physician practices nearby, ensuring access to medical care when needed. The presence of multiple pharmacies and hospitals further enhances the healthcare options in the area. Additionally, there are plenty of dining options ranging from fast food to sit-down restaurants, as well as cafes for socializing or grabbing a quick bite to eat. Places of worship are also easily accessible for spiritual nourishment. For recreational activities, there are parks and trails nearby for outdoor enjoyment. This area provides a convenient and supportive environment for seniors looking to live comfortably with easy access to necessary resources.

Physicians

• Summit Eye Associates PC (0.5 miles)
• Tennessee Women's Care (0.6 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (0.8 miles)
• Premier Orthopedics (0.8 miles)
• Vascular and Endovascular Specialists (0.8 miles)
• Summit Primary Care (0.9 miles)
• Witters & Guth Family Clinic: Guth Robert MD (2.3 miles)

Hospitals

• Allergy & Ent Associates Of Middle Tennessee Pc (0.8 miles)
• 8th Floor CDU — Summit M.C. (0.9 miles)

Restaurants

• Firehouse Subs (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Whataburger (1 miles)
• Cinco De Mayo (1.1 miles)
• Nadeen's Hermitage Haven (1.6 miles)
• JB's Pour House (2.1 miles)
• McNamara's Irish Pub (3.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Kroger Pharmacy (2 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)

Cafes

• Starbucks (1 miles)
• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.9 miles)
• Phat Bites (3.8 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.1 miles)
• Just Love Coffee Cafe - Mt. Juliet (5.4 miles)

Places of Worship

• Hermitage Church of Christ (1.4 miles)
• Central Pike Church of Christ (1.4 miles)
• Tulip Grove Baptist Church (2.3 miles)
• St Stephen's (2.8 miles)
• Dalewood Baptist Church (6.5 miles)

Transportation

• Cell Phone Waiting Area (5 miles)
• Concourse A (5.3 miles)
• National Car Rental (5.4 miles)
• Delta Sky Club (5.4 miles)
• Concourse B (5.4 miles)
• Nashville International Airport (BNA) (5.5 miles)
• Concourse C (5.5 miles)

Parks

• Charlie Daniels Park (5.7 miles)
• Providence - Walk Bike Run Trail (6.2 miles)
• Walnut Grove Park (6.3 miles)
• South Mt. Juliet City Park (6.9 miles)
• Shelby Park (7.6 miles)