Cornerstone Caregiving - Nashville East

Pros

• Shondell Lee Gambel is beyond amazing.
• She truly goes out of her way to make every person and family feel special.
• Cornerstone provides excellent care with top-notch, well-trained staff, excellent communication, and no frustration whatsoever.
• They are dependable, loving, and caring.
• The Director is fabulous and proactive.
• Lauren is beyond amazing.
• Lauren was incredible, keeping the whole ship afloat despite obstacles with staffing.

Cons

• They lied about the level of care the client needed.
• They claimed the client would need a bed bath, but the client was fully bed bound and required a hoyer lift.
• They told the caregiver the client used a regular toilet, when in fact she wore diapers for bowels.
• The room had an extremely foul smell of urine.
• They were not honest about meeting the client's needs and pretended everything was fine.
• They left the client without care 3 times in 4 weeks when there was no backup.
• After Lauren left, things fell apart and there was no backup care.
• The daughter-in-law began yelling and swearing at the caregiver.
• The reviewer described the experience as "A Horrible experience."

Review

Cornerstone Caregivers, part of The Cornerstone Group, emerges in these reviews as a consistently compassionate and dependable option for in-home care. Families repeatedly emphasize how the team brings peace of mind during stressful times, with care that feels personal, attentive, and well-coordinated. Across multiple accounts, clients describe a culture of genuine care where caregivers and leaders go above and beyond to make both the person receiving care and their loved ones feel understood, supported, and respected.

One standout theme is the exceptional dedication of individual caregivers and the people who lead and coordinate the service. Shondell Lee Gambel is singled out as "beyond amazing," with a gift for making every person and family feel special. Reviewers note that she goes out of her way to ensure each family member is valued and that the person receiving care experiences not just help but a sense of being seen and cared for. This sentiment is echoed by others who describe the team as dependable, loving, and thoroughly trained, and who say they are grateful for caregivers who are prompt and consistently compassionate while keeping the home clean and healthy.

Leadership and transparent communication are highlighted as major strengths. Several reviews point to Mike, Ashley, and, in particular, Lauren, the director, as central to the positive experiences families have had. Families describe Lauren as knowledgeable, compassionate, and capable of keeping the "ship afloat" during challenging periods. Her efforts are credited with helping families navigate difficult times with confidence and peace of mind. When Lauren is at the helm, reviewers say the company is able to provide clear next steps and reliable guidance, which significantly reduces the stress that often accompanies arranging in-home care.

Families also emphasize the practical reliability of Cornerstone's care teams. Many accounts mention around-the-clock care, with caregivers arriving as scheduled even in the face of weather-related staffing challenges. One family notes six months of care for both a mother-in-law and brother-in-law, with caregivers consistently showing up and providing attentive, compassionate support. The caregivers are described as not only kind and patient but also capable of maintaining a home environment that remains clean and safe, underscoring the organization's commitment to both social and physical well-being.

Care for loved ones facing specific health challenges is another recurrent thread. The reviews describe attentive and respectful treatment of relatives with Alzheimer's disease, where caregivers are praised for their compassion and the way they tailor care to individual needs. Some reviewers even highlight that the company is mindful of scheduling needs that come with college life, noting that working with Cornerstone has allowed a student caregiver to balance coursework with a meaningful, well-supported job.

There is, however, a single negative voice within the mix - an account that describes a troubling experience during which the reviewer felt misled about the level of care required. The reviewer details a scenario in which the client needed a bed bath that would require a hoyer lift and touches on matters such as catheter use, incontinence, smoking by the patient, and an odor issue in the room. The account describes miscommunication and difficulty with the family, culminating in a decision to leave Cornerstone after a distressing interaction. This review stands in contrast to the overwhelmingly positive sentiment elsewhere and serves as an important reminder that, as with any caregiving organization, experiences can vary and that clear, honest communication about patient needs is essential.

Beyond these more pointed experiences, many reviews celebrate the personal touch offered by Cornerstone's leadership and staff. Alex and Lauren are repeatedly credited with mobilizing support and helping families identify the right level of care and the best scheduling arrangements. One reviewer calls Lauren's healthcare knowledge a decisive factor in choosing care hours that ensure loved ones are well supported throughout the day. Another notes the director's role in helping find suitable care for a sister, underscoring the broader value of Cornerstone's guidance and expertise beyond immediate in-home tasks. Overall, the company is described as a great and compassionate organization where the people involved - caregivers, directors, and coordinators - consistently work to deliver high-quality service.

Taken together, the collection of reviews paints a portrait of Cornerstone Caregivers as a company that many families rely on for dependable, heartfelt in-home care. The strongest testimonials highlight the warmth and professionalism of caregivers like Shondell, the strategic leadership of Lauren and Mike, and the dependable coordination that keeps care steady even when staffing or weather presents challenges. For most families, Cornerstone is described not only as a service provider but as a true partner during a difficult chapter, offering reassurance, clarity, and comfort at a time when those qualities are most needed.

This part of Hermitage, Tennessee, offers a variety of essential services and amenities within a short distance. There are several physician practices nearby, ensuring access to medical care when needed. The presence of multiple pharmacies and hospitals further enhances the healthcare options in the area. Additionally, there are plenty of dining options ranging from fast food to sit-down restaurants, as well as cafes for socializing or grabbing a quick bite to eat. Places of worship are also easily accessible for spiritual nourishment. For recreational activities, there are parks and trails nearby for outdoor enjoyment. This area provides a convenient and supportive environment for seniors looking to live comfortably with easy access to necessary resources.

Physicians

• Summit Eye Associates PC (0.5 miles)
• Tennessee Women's Care (0.6 miles)
• Angela Willis MD Family Practice: Angela Willis, MD (0.8 miles)
• Premier Orthopedics (0.8 miles)
• Vascular and Endovascular Specialists (0.8 miles)
• Summit Primary Care (0.9 miles)
• Witters & Guth Family Clinic: Guth Robert MD (2.3 miles)

Hospitals

• Allergy & Ent Associates Of Middle Tennessee Pc (0.8 miles)
• 8th Floor CDU — Summit M.C. (0.9 miles)

Restaurants

• Firehouse Subs (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Whataburger (1 miles)
• Cinco De Mayo (1.1 miles)
• Nadeen's Hermitage Haven (1.6 miles)
• JB's Pour House (2.1 miles)
• McNamara's Irish Pub (3.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Kroger Pharmacy (2 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)

Cafes

• Starbucks (1 miles)
• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.9 miles)
• Phat Bites (3.8 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.1 miles)
• Just Love Coffee Cafe - Mt. Juliet (5.4 miles)

Places of Worship

• Hermitage Church of Christ (1.4 miles)
• Central Pike Church of Christ (1.4 miles)
• Tulip Grove Baptist Church (2.3 miles)
• St Stephen's (2.8 miles)
• Dalewood Baptist Church (6.5 miles)

Transportation

• Cell Phone Waiting Area (5 miles)
• Concourse A (5.3 miles)
• National Car Rental (5.4 miles)
• Delta Sky Club (5.4 miles)
• Concourse B (5.4 miles)
• Nashville International Airport (BNA) (5.5 miles)
• Concourse C (5.5 miles)

Parks

• Charlie Daniels Park (5.7 miles)
• Providence - Walk Bike Run Trail (6.2 miles)
• Walnut Grove Park (6.3 miles)
• South Mt. Juliet City Park (6.9 miles)
• Shelby Park (7.6 miles)