Right At Home Nashville

Pros

• They provide excellent communication regarding schedule changes.
• They promptly notify families when a caregiver cancels and follow up on refill progress.
• The staffing coordinators are caring and professional in their communication.
• They have delivered reliable service for over a year and a half.
• They consistently show kindness, patience, and resilience throughout the process.
• The caregivers are compassionate, professional, and give families peace of mind.
• Right at Home placed a caregiver in the home and the client's health improved; the experience has been highly positive.
• The team is exceptional, caring, and treats family members as their own.
• Caregivers are kind, competent, and always willing to do what's necessary to meet needs.
• The Nashville team provides wonderful, attentive care and takes a personal interest in clients.
• They respond quickly to questions and issues, with staff who are professional and responsive.
• Right at Home is a great place to work, with friendly, helpful staff and flexible scheduling.

Cons

• A reviewer notes that the nationwide shortage of qualified caregivers makes the industry very tough.
• A reviewer reports that the no-show rate is extremely high and the company is inconsistent at backing up staff who call out.
• A reviewer observes poor communication over 3+ years as a client, with staffing shifts being only semi-reliable.

Review

This community is best suited for families seeking reliable in-home caregiving with genuinely personal attention, flexible scheduling, and a strong emphasis on caregiver continuity. It is a solid fit for long-term support for an aging parent, a spouse, or a disabled loved one who benefits from consistent, compassionate hands-on care and expectable office coordination. Those who prize warmth, responsiveness, and the sense that a caregiving team truly treats their relative like family will find real value here. At the same time, families that cannot tolerate even occasional gaps in coverage or who require unwavering 24/7 back-up without risk should consider alternatives.

On the strengths side, the standout asset is the communication backbone. Reviewers consistently note excellent updates on schedule changes and prompt notifications when a caregiver cancels, with office staff following through to refill shifts. The staffing coordinator emerges as a steady, professional presence who genuinely cares about keeping care on track, even in the face of nationwide caregiver shortages. This reliability in communication translates into peace of mind for family members, who repeatedly highlight responsiveness as a primary differentiator.

Caregiver quality and a hands-on, compassionate approach are repeatedly praised. Families report caregivers who are not only professional and competent but also warmly attentive to the person's comfort and well-being. Specific caregivers are singled out for their kindness and reliability, and many reviewers describe the care as part of a supportive, almost familial experience. When the care team shows up, the patient often feels both respected and well cared for, which can significantly ease the emotional burden on family members during difficult or transitional times.

However, the strongest caveat is inconsistency in staffing reliability. Several reviews flag poor or semi-reliable communication and a no-show rate that undermines confidence in coverage continuity. Punctuality and backup coverage are not universally assured, and some long-running clients report ongoing scheduling gaps over years. These downsides pose real friction for families who depend on predictable, uninterrupted care, especially when urgent needs arise or chronic conditions require steady management. In practice, pros like compassionate caregivers and responsive office staff can be offset by these recurring gaps.

Operationally, the organization demonstrates professional strength and a people-first culture. Clients highlight a well-run operation, with responsive office staff, easy sign-up processes, and a proven ability to place capable caregivers quickly, including last-minute needs. The company also nurtures a positive ecosystem for caregivers - an attribute that translates to consistent, respectful care when it is available. The experience of long-tenured caregivers and personal expressions of gratitude from families suggest that, when the right caregiver is in place, the relationship can be deeply meaningful and stabilizing for everyone involved.

Bottom-line guidance for prospective families is to align expectations with the realities of scheduling variability. If uninterrupted, dependable coverage is non-negotiable, this agency may require a proactive plan: designate a primary caregiver, insist on clear back-up arrangements, and implement a structured communication protocol with weekly check-ins to catch gaps early. For families who can tolerate occasional shifts in coverage and who value a warm, person-centered approach, Right at Home Nashville offers genuine advantages: compassionate, professional caregivers and a leadership team that takes responsibility for staffing challenges. In sum, this community is a strong choice for those prioritizing relational, high-touch care, provided a clear strategy is in place to manage potential coverage gaps.

Parks

• Whitsett Park (1.6 miles)
• Dog Park At The Fairgrounds (3.9 miles)
• Shelby Park (4.5 miles)
• Shelby Walk Park (4.8 miles)
• Sevier Park (5.2 miles)
• Riverfront Park (5.5 miles)
• Music City Walk of Fame Park (5.5 miles)

Transportation

• Concourse C (1.9 miles)
• Nashville International Airport (BNA) (1.9 miles)
• Concourse B (1.9 miles)
• Delta Sky Club (1.9 miles)
• National Car Rental (1.9 miles)
• Concourse A (2 miles)
• Cell Phone Waiting Area (2.3 miles)

Restaurants

• Little Harpeth Brewing (1.9 miles)
• Party Fowl (1.9 miles)
• McDonald's (2.7 miles)
• Rafferty's (3.7 miles)
• Nectar Urban Cantina (3.8 miles)
• Trax (4 miles)
• McNamara's Irish Pub (4.2 miles)

Physicians

• Breathe Easy Respiratory Solutions (2.3 miles)
• Donelson Eye Care (2.8 miles)
• Neurology Specialists of Middle Tennessee (3 miles)
• Vanderbilt Lung Institute One Hundred Oaks (3.8 miles)
• Vanderbilt Primary Care North (3.8 miles)
• Franklin Road Women's Health Center (4.5 miles)
• Smith & Nephew (4.9 miles)

Pharmacies

• M2g Med-Management Group (2.4 miles)
• Walmart Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)

Theaters

• Regal Hollywood ScreenX & RPX - Nashville (3.7 miles)
• Belcourt Theatre (6.1 miles)

Cafes

• Phat Bites (4.1 miles)
• Crieve Hall Bagel Co. (4.5 miles)
• Crema (5 miles)
• Ugly Mugs Coffee and Tea (5.2 miles)
• Cafe Roze (5.4 miles)
• East Park Donuts & Coffee (5.5 miles)
• Starbucks (5.8 miles)