Suncrest Home Health- Nashville

Pros

• Suncrest is praised for its awesome staff who are passionate about their work and care for patients, families, and caregivers.
• Suncrest is described as a top choice for home health care services.
• Suncrest Home Health Care Services is known for delivering good quality care.
• Customers would recommend Suncrest Home Health Care Services to family and friends.

Cons

• The services provided by Sun Crest Home Health Care Services were horrible.
• The office staff and nursing staff were horrible.
• Care was severely delayed, with no one visiting from Monday to Thursday after discharge.
• They arrived without the necessary wound-care supplies.
• They told the family that no one would return until the following Monday.
• A nurse stated she did not have supplies either.
• The patient went a week with only one visit and was out of pocket for supplies that should have been supplied.
• The patient had to perform daily bandage changes on Tuesday and Wednesday because caregivers did not come.

Review

A range of experiences shapes the picture of Suncrest Home Health Care Services, with strong praise in some accounts and sharp criticism in others. The feedback suggests that opinions about the company's care can vary greatly depending on the situation, the staff involved, and the specific services used. In one thread of responses, patients and families describe Suncrest as a compassionate, dedicated team that treats patients and their families with care and respect.

One reviewer captures a highly positive view of the organization, saying that "everyone at suncrest is awesome" and that the staff are "very passionate about there work and care for there patients, family and caregivers." This description emphasizes a sense of enthusiasm and commitment, conveying confidence that Suncrest can be relied upon for home health needs. The reviewer even adds a strong endorsement, stating that if you need home health care, Suncrest is the one to consider.

Another anonymous remark echoes a favorable sentiment, simply stating "Horrible services. Horrible office staff and nursing staff." This blunt contrast underscores how divided the experiences can be, with at least one respondent describing a very negative interaction with both the services and the administrative side. The brevity of this statement makes the discontent clear, highlighting problems with organizational efficiency and the performance of the nursing team in this particular case.

A third voice adds balance to the mix, noting a track record of positive experiences: "I have used Sun Crest Home Health Care Services several times and experience good quality service. I would recommend them to family and friends." This reviewer's repeated use of the service and their recommendation to others suggest a level of reliability and satisfaction across multiple engagements, reinforcing that Suncrest can meet expectations when things go smoothly.

The most detailed and troubling account centers on a severe medical situation and a perceived failure to respond adequately. A family describes their husband's discharge from the hospital on Monday, with no Suncrest representative arriving until Thursday. The husband has third-degree burns requiring daily wound care, including daily bandage changes. The family had to perform bandage changes themselves on Tuesday and Wednesday, highlighting a serious lapse in service that directly affected patient care and caregiver burden. When the team finally arrived on Thursday, they reportedly came with no supplies, creating an additional barrier to proper wound management.

The situation worsened when they were told that no one would return until the following Monday, a long wait given the patient's critical need for ongoing wound care. A nurse reportedly called to admit she did not have supplies either, which left the family managing care at home without the necessary materials. The reviewer emphasizes that it has been a week with only one visit and notes that they are out of pocket for supplies that are supposed to be provided by the service, not the family. This account paints a scenario where the core expectations of home health care - timely visits and provision of medical supplies - were not met, leading to patient risk and caregiver stress.

Taken together, the reviews paint a nuanced picture. Some clients praise Suncrest for its perceived passion, patient-centered approach, and reliability across multiple experiences. Others report poor service quality, unhelpful or inefficient office and nursing staff, and, in one acute case, a breakdown in timely care and supply provisioning that prevented proper wound management. The divergence suggests that outcomes may depend heavily on factors such as staffing, scheduling, supply chain management, and consistency of care.

For potential patients and families evaluating Suncrest, these reviews highlight both strengths to look for and pitfalls to watch for. The most concerning thread is the account of delayed visits, missing supplies, and limited communication during a critical wound-care situation. Conversely, repeated praise from other clients points to a capacity for high-quality, dedicated care when operations are running smoothly. The company may benefit from reinforcing consistent policies around visit timeliness, guaranteed supply provision for wound care, and clearer communication to ensure families aren't left with caregiving burdens during vulnerable times.

This part of Nashville, Tennessee offers a convenient and diverse array of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens, CVS, and Walmart Pharmacy nearby, access to essential medications and healthcare services is readily available. The presence of reputable physicians like Neurology Specialists of Middle Tennessee and TriStar Family Practice at the Crossings ensures quality medical care within close proximity. Residents can also enjoy a variety of dining options ranging from fast food chains like McDonald's to sit-down restaurants like Olive Garden and Casa Fiesta Mexican Restaurant. For leisure activities, several parks such as Whitsett Park and Sevier Park provide opportunities for outdoor recreation and relaxation. Additionally, easy access to transportation options like Nashville International Airport makes traveling convenient. Overall, this part of Nashville offers a well-rounded community with essential services tailored to meet the needs of seniors.

Pharmacies

• Walgreens (1.1 miles)
• Walmart Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Physicians

• Neurology Specialists of Middle Tennessee (1.6 miles)
• TriStar Family Practice at the Crossings (3.7 miles)
• Tennessee Pediatrics (4 miles)
• Vanderbilt Lung Institute One Hundred Oaks (4.2 miles)
• Breathe Easy Respiratory Solutions (4.2 miles)
• Vanderbilt Primary Care North (4.3 miles)
• Donelson Eye Care (4.6 miles)

Restaurants

• McDonald's (2.9 miles)
• Chick-Fil-A (3 miles)
• Olive Garden (3.2 miles)
• Casa Fiesta Mexican Restaurant (3.3 miles)
• McDonald's (3.5 miles)
• Party Fowl (3.5 miles)
• Little Harpeth Brewing (3.5 miles)

Parks

• Whitsett Park (3.1 miles)
• Dog Park At The Fairgrounds (4.9 miles)
• Sevier Park (5.8 miles)
• Shelby Park (6.4 miles)
• Shelby Walk Park (6.6 miles)
• Owl Creek Park (6.9 miles)
• Music City Walk of Fame Park (6.9 miles)

Transportation

• Concourse C (3.4 miles)
• Nashville International Airport (BNA) (3.4 miles)
• National Car Rental (3.5 miles)
• Concourse B (3.5 miles)
• Delta Sky Club (3.5 miles)
• Concourse A (3.7 miles)
• Cell Phone Waiting Area (3.9 miles)

Cafes

• Crieve Hall Bagel Co. (3.7 miles)
• Starbucks (5.5 miles)
• Starbucks (6 miles)
• Phat Bites (6 miles)
• Crema (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.8 miles)

Theaters

• Regal Hollywood ScreenX & RPX - Nashville (4 miles)
• Belcourt Theatre (7 miles)

Places of Worship

• Brentwood United Methodist Church (6.8 miles)
• Calvary United Methodist Church (6.8 miles)