NHC Place - Cavette Hill
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121 Cavette Hill Lane, Knoxville, TN 37934
For more information about senior living options: (844) 490-3973
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Everyone, including nurses, aides, therapists, and staff, has been kind and polite. The CNA Cody goes above and beyond to make residents comfortable and well cared for. The staff at NHC Cavette Hill Memory Care truly cared about him and about the family. The relative received excellent care, and the facility is highly recommended. The PT and OT therapists were top-notch and very helpful. The director and nursing staff provided quick responses to questions and concerns.
A nurse administered pain medication without the patient's consent, causing her to become very sick. The facility is described as woefully understaffed and undertrained, leading to inadequate resident care. Residents are often left in their own filth and in soiled bedding. The food is consistently described as awful, cold, and unrecognizable. There are extremely long wait times for nurse calls, with showers and dressings often delayed. The facility is not clean, with trash not emptied and floors dirty. COVID status was not disclosed at admission, and testing sometimes required prompting from non-nursing staff. There have been medication errors, including receiving the wrong medication. It is alleged that bed alarms and safety measures are not reliably managed, risking patient safety. The reviews strongly warn against sending loved ones there due to perceived lack of care and potential harm.A mosaic of experiences emerges from reviews and anecdotes shared about the NHC facilities in Farragut and Cavette Hill Memory Care. Taken together, the accounts reveal a wide spectrum of care, from deeply positive moments of compassion and effective therapy to alarming reports of understaffing, communication gaps, and questions about safety and cleanliness. The stories span several years and multiple family members, illustrating how vastly a patient's experience can differ from one shift to the next, and from one unit to another.
Several entries describe difficult hospital-to-rehab transitions, especially for older adults recovering from serious injuries. One family member recounts a grandmother who broke her pelvis, was moved between hospitals, and eventually placed in NHC. They say there was little to no communication from nurses or doctors, and that their grandmother did not receive pain medication unless she explicitly asked for it - despite being prescribed meds the night before. They allege that medication was administered without consent on at least one occasion and emphasize their concern about a system where pain control was reactive rather than proactive. This account paints a portrait of a facility where monitoring and consent processes reportedly failed the patient, leaving family members frustrated and worried.
Further accounts at NHC Farragut, where another mother underwent partial hip replacement and rehab, describe a troubling pattern during their stay. Reviewers claim there were significant lapses in basic care: a COVID-positive designation on a floor that wasn't disclosed during admission, dressing changes not being carried out as ordered, and pain meds and ice not being provided in a timely or consistent manner. Long nurse-call wait times, unrefreshing or absent ice, and food quality concerns are also noted. Some reviewers describe rooms and common areas that were not kept clean, with trash disposal and housekeeping issues mentioned. The overall environment is portrayed as challenging, with inconsistent adherence to doctor orders and infection-control practices, and with restricted movement due to bed alarms and quarantine protocols when COVID symptoms appeared.
There are also more alarming, even sensational, claims within the same pool of reviews. One account suggests that staff would not come to a patient even with bed alarms and that a relative might "die" without timely intervention, followed by an appearance of remedial actions only after the fact. Another reviewer uses sharp language about the facility's honesty, calling it a place they would avoid and describing it as an environment where malpractice and deception were alleged to be possible. These tales are paired with broader warnings to avoid placing loved ones at the Farragut location unless absolutely necessary, underscoring a perception that patient safety and transparency were not consistently upheld.
Against the tide of criticism, other reviewers highlight substantial positives. Several note that, on many days, the staff - including nurses, aides, and therapists - were kind, polite, and responsive. One account emphasizes the caring demeanor of the staff across multiple roles, with particular praise for the physical and occupational therapy teams. A visitor describes nurses and aides as "great and caring" on their floor, while another mentions that the entire staff treated their relative with respect and attentiveness. In some cases, therapists are singled out for their effectiveness, with PT and OT described as helpful contributors to recovery and daily functioning.
The Cavette Hill Memory Care unit, in particular, elicits a broad range of opinions. A number of reviews describe the facility as needing significant improvements: severe understaffing, undertraining, sloppy cleanliness, and residents left in filth or in soiled bedding. Critics cite infrequent or delayed assistance, poor food quality, and a kitchen that frequently struggles to keep up with demand. Specific complaints about the kitchen include complaints about the daily menu, with references to stale or unappealing meals, inconsistent availability of basic items, and long-standing organizational issues that predate the pandemic. Reviewers recount a pattern of complaints that administrators did not adequately address, painting a picture of a difficult and frustrating environment for residents and families.
Yet there are also deeply positive testimonies connected to Cavette Hill. One review describes a deeply compassionate staff who genuinely cared for a resident, going beyond the call of duty to provide comfort and spiritual support. Families recount moments of connection, including staff who listened, engaged in meaningful conversations, and even attended memorial services. Some residents and families credit the staff with helping them navigate difficult transitions, maintaining open lines of communication with directors, and enabling technology-enabled connections (such as FaceTime) to keep families involved. In these accounts, the care team is portrayed as empathetic and dedicated, capable of offering warmth and reassurance even in challenging circumstances.
A common thread across the collection is the variability of experiences, sometimes within the same facility and often between different departments or shifts. Several entries describe excellent, responsive care that includes timely medication administration when requested, helpful and attentive aides, and rehabilitation professionals who effectively assist with daily activities and mobility. Other entries describe frustrating lapses in communication, inconsistent enforcement of doctors' orders, and concerns about cleanliness, food quality, and the speed with which staff respond to alarms or requests for assistance. The tone shifts widely - from cautionary and critical to affirming and appreciative - depending on the reviewer's personal experience, the unit involved, and the timing of their stay.
For families and potential residents evaluating NHC facilities, the mosaic of reviews suggests a few practical takeaways. The care experience can be strongly influenced by staffing levels, training, and the consistency of communication from the medical and administrative teams. It can also hinge on how well a facility enforces physician orders, manages infection-control protocols, and maintains cleanliness and nutrition standards. Given the mixed feedback, visitors may wish to ask pointed questions about staffing ratios, how medication administration is verified and documented, how sensory and mobility needs are addressed, and what the facility's escalation process looks like if concerns arise. If possible, touring the units, talking to multiple staff members, and speaking with current residents or their families can help form a more complete picture.
In the end, the stories about NHC Farragut and Cavette Hill Memory Care illustrate a landscape of care that ranges from compassionate, patient-centered support to concerning gaps in safety and operations. Some families celebrate moments of genuine kindness, responsive care, and effective rehabilitation, while others warn of neglect, delays, and systemic shortcomings. The diversity of experiences underscores the importance of vigilant, proactive engagement from families, clear communication with care teams, and careful evaluation of each facility's ability to meet a loved one's specific medical, emotional, and daily-living needs.
64 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.NHC Place - Cavette Hill is an assisted living community located in Knoxville, TN, that specializes in Memory Care. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents. Each apartment is fully furnished and equipped with air-conditioning and cable or satellite TV. We also provide housekeeping services to keep the living spaces clean and tidy.
For our residents' well-being, we offer various services such as 24-hour supervision, assistance with activities of daily living, medication management, and specialized memory care programming. Our dedicated staff is trained to assist with bathing, dressing, transfers, and diabetes care. We also provide a mental wellness program to support cognitive function.
At NHC Place - Cavette Hill, dining is a highlight of the day. Our residents enjoy restaurant-style meals prepared by our culinary team. We accommodate special dietary restrictions for those with specific needs. Additionally, there are four cafes and seventeen restaurants nearby for residents who wish to explore different dining options.
Keeping our residents engaged and active is important to us. We offer a variety of community-sponsored activities and resident-run activities on-site. Fitness programs are available in our fitness room, along with planned day trips for outings into the local area. Devotional services off-site cater to spiritual needs.
We understand the importance of accessibility within the community. That's why we provide community-operated transportation as well as transportation arrangement services for medical appointments or other errands.
The surrounding neighborhood offers plenty of conveniences for our residents. There are five parks nearby where they can enjoy outdoor activities or take leisurely walks. Ten pharmacies ensure easy access to medications, while eighteen physicians are readily available for medical care when needed.
Residents will find peace of mind knowing that two hospitals are in close proximity should any medical emergencies arise. Places of worship and theaters are also nearby for cultural enrichment and spiritual fulfillment.
Overall, NHC Place - Cavette Hill provides a supportive and vibrant environment for seniors in need of Memory Care. Our comprehensive care services, numerous amenities, and convenient location make us a top choice for assisted living in Knoxville, TN.
This part of Knoxville, Tennessee offers a convenient and vibrant neighborhood for senior living. With easy access to transportation options such as Enterprise Rent-A-Car and multiple pharmacies like CVS and Walgreens nearby, residents can easily run errands and access healthcare services. There are also several physicians' offices in the vicinity, providing quality medical care close to home. The area boasts a variety of places of worship catering to different faiths, along with well-maintained parks for leisurely walks and relaxation. Additionally, there are plenty of cafes and restaurants in the area for dining out or meeting friends. For entertainment, seniors can visit the Regal Pinnacle Theater nearby. And with hospitals like Turkey Creek Medical Center and Covenant Health within a short drive, residents can feel secure knowing that quality healthcare services are readily available.
NHC Place - Cavette Hill is located at 121 Cavette Hill Lane, Knoxville, TN 37934 in Loudon County, Tennessee
NHC Place - Cavette Hill offers a comprehensive array of services that significantly enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers ensures that residents receive the support they need to maintain their dignity and comfort throughout the day. Medication management is crucial for maintaining their health, while meal preparation and service cater to specific dietary needs, promoting nutrition. The focus on activities of daily living fosters independence as much as possible, enhancing residents' self-esteem. Additionally, 24-hour supervision provides peace of mind for families, knowing their loved ones are safe at all times. The mental wellness program and specialized memory care programming specifically target cognitive needs, offering structured activities that encourage engagement and socialization tailored to various stages of cognitive impairment. Collectively, these features create an environment that not only prioritizes safety but also actively supports emotional well-being and cognitive stimulation for those navigating the challenges of memory loss.
NHC Place - Cavette Hill on seniors.fyi includes 8 photos including images showing interior, dining, billiards, coffee station, lobby, seating, stairs, gazebo, and more.
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Interior
Outdoors
Dining
Outdoor
Lobby
Painting
Office
