NHC Place-Cavett Hill in Knoxville, TN

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Pros

• Everyone, including nurses, aides, therapists, and staff, has been kind and polite.
• The facility is absolutely beautiful, clean, and a great place for loved ones to receive rehab care.
• NHC staff is very dedicated, professional, and attentive, and welcomes family input.
• The staff is respectful, caring, and attentive.
• Great staff—from the front desk to the nursing staff—care deeply for residents and families.
• The tour and admission process was very smooth for the family.
• This facility is wonderful, with lovely staff that help whenever needed, and beautiful rooms and grounds.
• Rooms are spacious and clean, and the view out the window is inviting.
• NHC has provided an amazing atmosphere for patients during recovery, with friendly, professional, and compassionate staff.
• There are caring employees who go above and beyond to support residents.

Cons

• The facility is described as not caring for residents and untrustworthy.
• They allege that pain medications are given without patient consent and without proper authorization.
• The staff is woefully understaffed and undertrained, resulting in inadequate care.
• Residents are left in their own filth and in soiled bedding, and rooms are dirty.
• The food is awful, often cold and unrecognizable.
• There are long wait times for nurse calls and for pain medications.
• Some staff are rude or unprofessional, and medication errors occur.
• Admissions staff are callous and unhelpful, with safety concerns ignored.

Review

NHC Place-Cavett Hill is best suited for seniors who need dedicated rehabilitation after surgery or injury and for memory-care residents who benefit from a warm, homelike atmosphere paired with a capable therapy program. The community earns praise for skilled nursing, strong physical and occupational therapy, attentive housekeeping, and a setting that feels approachable and comfortable. Families often note a welcoming intake process, responsive staff in many roles, and staff who genuinely engage with residents and their loved ones. When therapy momentum and a calm, respectful environment are the priorities, Cavett Hill stands out as a practical, reassuring option.

Those who should consider alternatives are families confronting persistent staffing gaps and inconsistent care practices. Reports of understaffing, long wait times for calls, and difficulty obtaining timely medications are not rare. Several reviews recount missed or delayed showers, unrefreshed dressings, and food that arrives cold or late, alongside accounts of staff who seem overwhelmed or difficult to reach. Some families describe the admissions experience as unhelpful or even disrespectful, and there are troubling claims about medication errors and care lapses. For caregivers who cannot tolerate uncertain responsiveness or questions about safety, exploring other facilities with steadier staffing and clearer accountability is prudent.

The strongest positives at Cavett Hill offset the concerns to a meaningful degree when rehab and daily life management are the primary needs. Families repeatedly highlight the quality of PT/OT services, the competence and kindness of many nurses and aides, and a genuine sense of teamwork among caregivers. The environment is clean, inviting, and aesthetically pleasing, which matters for mood and cooperation during recovery. When staff are on their game, residents receive attentive, compassionate care, and family members report feeling included and informed. In those conditions, the combination of good therapy outcomes and a supportive social milieu can make the difference between a difficult stay and a successful rehabilitation experience.

Yet the main drawbacks are not trivial and cannot be wished away. Understaffing manifests in real-time: limited staff availability to assist with basic tasks, delayed responses to call bells, and inconsistent supervision that leaves some residents feeling unsafe or unattended. Medication management lapses and reports of incorrect dosages or delayed pain control recur in reviews, as do cleanliness and food-quality concerns on occasion. A few posts describe friction with admissions staff and perceptions of management’s responsiveness, which compounds worries about overall reliability. In short, the risk calculus tilts toward caution for any family prioritizing 24/7 consistent care and faultless execution.

For families navigating a decision, a practical playbook follows. Visit during peak hours to observe how the floor functions under real demand, and ask to speak with a charge nurse about staffing levels and response times. Review the therapy schedule to confirm access to daily PT/OT and to understand how progress is tracked. Request a detailed, written care plan and a clear explanation of medication protocols, including who administers meds and how late/missed doses are handled. In memory-care scenarios, assess the staff’s engagement with residents and the fullness of daily activity options. Finally, probe admissions and discharge processes, and seek assurances about ongoing communication with families whenever concerns arise.

Overall, NHC Place-Cavett Hill remains a solid, credible choice for rehab and memory care when staffing is predictable and the care team remains engaged, competent, and well-coordinated. The facility’s strengths, excellent therapy, a genuinely kind staff, and a pleasant, well-kept environment, offer meaningful value for families who can compensate with careful oversight and clear expectations. However, the conspicuous risk of staffing shortages and the potential for care gaps means that this community is not the right fit for every family. If dependable, consistently responsive care is non-negotiable, it is wise to compare alternatives where staffing metrics and daily operations are clearly structured and reliably maintained. In the end, Cavett Hill can deliver strong outcomes for the right resident, with vigilant families ensuring standards are kept high.

Physicians

• Summit Medical Group at Farragut (0.2 miles)
• Farragut Medical Center (0.3 miles)
• Campbell Station Primary Care and Aesthetics (0.4 miles)
• Campbell Station Internal Medicine (0.8 miles)
• Dermatology Associates Of Knoxville (1.2 miles)
• Vein Clinics of America (1.7 miles)
• Field Center for Women's Health (2.2 miles)

Pharmacies

• Revco Drug Stores (0.2 miles)
• Ingles Market (0.4 miles)
• Farragut Pharmacy (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (1.3 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.2 miles)
• Starbucks (2.2 miles)
• Honeybee Coffee (2.2 miles)
• Nick & J's Cafe (4.4 miles)
• Starbucks (5.4 miles)
• Kbrew (5.9 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)

Parks

• Campbell Station Park (0.9 miles)
• Anchor Park (1.5 miles)
• McFee Park (2.4 miles)
• Mayor Bob Leonard Park (3.2 miles)
• PetSafe Park (3.3 miles)

Places of Worship

• Faith Promise Church (1 miles)
• St John Neumann Catholic Church (1.5 miles)
• Concord United Methodist Church (1.7 miles)
• Hindu Community Center of Knoxville (5.3 miles)
• Cedar Springs Presbyterian Church (5.4 miles)
• Faith Promise Church (6 miles)

Restaurants

• Hardee's (1.3 miles)
• Zaxby's (1.3 miles)
• Dos Agaves Mexican Restaurant (1.4 miles)
• Daddy Mac's Down Home Dive (1.6 miles)
• Chipotle Mexican Grill (1.7 miles)
• Calhoun's (1.8 miles)
• Smoky Mountain Brewery (1.8 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (1.9 miles)

Hospitals

• Turkey Creek Medical Center, Labor And Delivery (2.2 miles)
• Covenant Health (3.3 miles)