NHC Place-Cavett Hill

Pros

• The staff, including nurses, aides, therapists, and others, have been kind and polite.
• The facility offered excellent food, an excellent atmosphere, first-rate personnel, and top-notch physical and occupational therapy.
• The staff is respectful, caring, and attentive.
• A CNA goes above and beyond to make residents comfortable and well cared for.
• Nurses were great and CNAs were awesome on the floor.
• The staff at NHC Cavette Hill truly cared about residents and their families.
• There are many precious memories of staff going above and beyond to provide good care, good food, and special attention.
• The staff provided quick responses to questions and patiently answered concerns, helping with FaceTime calls.
• The staff at NHC have become friends to the family.
• The facility is highly recommended.
• The reviewer would recommend NHC Farragut to others seeking a top facility.
• A CNA named Cody goes above and beyond to make residents comfortable and well cared for.

Cons

• A nurse gave pain medication without the patient's request.
• Admitting staff did not disclose that the second floor was COVID positive.
• The hip dressing was not changed as ordered.
• Pain meds and ice were prescribed but were not given or refreshed.
• There were very long wait times when the nurse call button was activated.
• The food was disgusting and often served cold.
• The ACE bandage was not removed at night as ordered.
• Showers were not provided as scheduled.
• The facility was described as understaffed and undertrained, with residents not receiving adequate care.

Review

Across a span of reviews about NHC facilities, the experiences feel like a collage of stark contrasts. Families describe both deeply troubling lapses in care and, in other voices, moments of genuine kindness and competent therapy. The common thread is that the experience at NHC can swing dramatically from one patient to the next, from one ward to another, and even over the course of a single stay. Taken together, these accounts paint a picture of an organization that some families praise for compassion and helpful staff, while others allege serious safety, cleanliness, and communication failures that put residents at risk.

One recurring and deeply troubling thread concerns medication administration and oversight. In at least one case, a grandmother who had pelvis trauma was allegedly given pain medication without her consent, and the family learned afterward that the dose had been given the night before a nursing shift change. They felt this crossed a line between compassionate care and disregard for a patient's stated preferences and safety. Related to this, other reviewers describe inconsistent medication practices, with pain relief sometimes prescribed but not delivered timely, or given only after a family member pressed for it. These stories raise questions about who authorizes medications, how closely orders are followed, and how nurses communicate with families when a resident's needs change.

Communication and visibility of medical information emerge as another major concern. In the Farragut stay of the reviewer's mother after a hip replacement, there were signs of a more alarming breakdown: a COVID-positive designation on the second floor was encountered by the family during admission, but this crucial information wasn't disclosed as part of the intake process. The same reviewer cites delays in vital steps like wound dressing changes, timely pain control, and regular ice or other comfort measures. Nursing responses to calls seem to have been inconsistent, with very long waits reported, and with requests for tests or treatments sometimes needing multiple prompts from family or therapy staff rather than being initiated promptly by nurses.

Cleanliness and daily care are another major theme, with some residents described as not having dressing changes, not being shaved as instructed, and showers sometimes being delayed or skipped. Several accounts paint rooms and common areas as not kept to expected standards: trash not emptied, floors not cleaned, and food trays not refreshed or kept at appropriate temperatures. In one instance, a resident in a wheel chair with alarms, placed in quarantine for COVID, was largely restricted to bed or PT sessions, with limited ability to move about unless therapy staff were present. The tensions between infection-control measures and the resident's quality of life and dignity are a thread that runs through multiple reviews.

Yet the picture is not uniform. A number of reviewers commend the staff for kindness and professionalism. They recount caregivers - nurses, aides, therapists, and other staff - who were patient, courteous, and genuinely caring. In these voices, families expressed lasting appreciation for personnel who listened, explained plans, and provided emotional support to both patients and their families. Some reviewers specifically highlighted the value of therapy teams (PT and OT) and described staff as going above and beyond to help residents eat, participate in activities, and feel cared for during rough days. A few reviews even frame the facility as offering a "Better Way" to care, praising the overall dedication and the quick, responsive communication from some directors and nurses when concerns were raised.

Even within the same facility, experiences diverge. There are accounts praising excellent food, attentive housekeeping, and a sense of community where staff remembered residents by name and made efforts to maintain a cheerful atmosphere. Some reviewers emphasize the competence of certain individuals - like a CNA who consistently goes "above and beyond" to comfort a patient or a nurse who swiftly corrected or acknowledged a medication error after it occurred. There are also recognitions of strong memory-care teams and the emotional generosity of staff who joined families at difficult moments, including prayer and personal outreach.

On the flip side, there are persistent warnings about staffing levels and training. Numerous reviews label facilities as understaffed and undertrained, with calls for assistance often going unanswered for long stretches. Critics describe rooms and bathrooms that feel neglected, inconsistent meal quality, and a kitchen that seems unable to consistently prepare desirable or nutritious options. The repeated sentiment is that, when staffing is thin, even well-meaning caregivers struggle to meet basic needs - dressing, showering, mobility assistance, and timely medication administration become inconsistent experiences that depend heavily on which shift, which staff member, or which therapy team happens to be on duty.

In memory-care settings, the divide is especially stark. Some reviewers report an environment that feels unsafe or neglectful, with residents left in soiled bedding or unsanitary conditions and with management promises that fail to materialize into real improvements despite meetings. Others recount a very different reality: compassionate care, quick problem resolution, and a supportive team that made a resident's final days meaningful. The recollections include specific compliments to individual staff members who exhibited exceptional patience and kindness, contrasting sharply with broader concerns about governance and the adequacy of staffing levels.

Taken together, the collection of reviews suggests that NHC facilities vary widely in how they are run and how residents experience care. The most sobering accounts focus on safety and dignity - unconsented medications, delays in essential care, inadequate infection-control practices, and cleanliness problems. The more hopeful comments emphasize the humanity and competence some caregivers bring to their work, the valued relationships formed between staff and residents, and effective therapy that helps patients regain function. For families considering these facilities, the spectrum of experiences underscores the importance of asking pointed questions: how medications are authorized and tracked, how staffing levels are managed across shifts, how infection-control measures are enforced, and how quickly concerns are escalated and resolved. In the end, the stories remind us that real-world care hinges not only on policies and routines but on the daily dedication and reliability of the people who show up to help during vulnerable moments.

Physicians

• Summit Medical Group at Farragut (0.2 miles)
• Farragut Medical Center (0.3 miles)
• Campbell Station Primary Care and Aesthetics (0.4 miles)
• Campbell Station Internal Medicine (0.8 miles)
• Dermatology Associates Of Knoxville (1.2 miles)
• Vein Clinics of America (1.7 miles)
• Field Center for Women's Health (2.2 miles)

Pharmacies

• Revco Drug Stores (0.2 miles)
• Ingles Market (0.4 miles)
• Farragut Pharmacy (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (1.3 miles)
• Walgreens (2.3 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.2 miles)
• Starbucks (2.2 miles)
• Honeybee Coffee (2.2 miles)
• Nick & J's Cafe (4.4 miles)
• Starbucks (5.4 miles)
• Kbrew (5.9 miles)

Transportation

• Enterprise Rent-A-Car (0.8 miles)

Parks

• Campbell Station Park (0.9 miles)
• Anchor Park (1.5 miles)
• McFee Park (2.4 miles)
• Mayor Bob Leonard Park (3.2 miles)
• PetSafe Park (3.3 miles)

Places of Worship

• Faith Promise Church (1 miles)
• St John Neumann Catholic Church (1.5 miles)
• Concord United Methodist Church (1.7 miles)
• Hindu Community Center of Knoxville (5.3 miles)
• Cedar Springs Presbyterian Church (5.4 miles)
• Faith Promise Church (6 miles)

Restaurants

• Hardee's (1.3 miles)
• Zaxby's (1.3 miles)
• Dos Agaves Mexican Restaurant (1.4 miles)
• Daddy Mac's Down Home Dive (1.6 miles)
• Chipotle Mexican Grill (1.7 miles)
• Calhoun's (1.8 miles)
• Smoky Mountain Brewery (1.8 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (1.9 miles)

Hospitals

• Turkey Creek Medical Center, Labor And Delivery (2.2 miles)
• Covenant Health (3.3 miles)