Preferred Care at Home of East Tennessee

Pros

• Reviewers say Sarah King was the best caregiver for their grandmother and remains a permanent part of the family.
• They describe the company as amazing and helpful, with 24/7 on-call support.
• Mariah and Roxanne are described as extremely amazing and helpful, caring about caregivers' well-being and the needs of loved ones.
• The agency is highly recommended as one of the best they have worked with.
• Caregivers are described as great people who willingly help and treat clients with respect, kindness, and care.
• The agency is praised for being on call 24/7 and for matching clients with caregivers.
• Reviewers say the company has hard workers who are on time and match clients to a caregiver.
• They appreciate the flexibility with schedules and the understanding shown to meet clients' needs.
• They note that the company goes out of its way to fulfill needs and special requests.

Cons

• A caregiver was found smoking in the client's room while oxygen was being administered.
• The next caregiver reportedly fell asleep on the client's couch and could not be aroused by assisted-living staff.
• The reviewer states that such caregivers should not be in business.
• The agency is described as completely unreliable and not recommended.
• Scheduling was unreliable, with multiple shifts missed and the client left without help.
• Office staff are described as lacking knowledgeable personnel and having poor communication.
• There was poor follow-up with complaints, including not being contacted after promises to do so.

Review

Over the years, a single caregiver left an outsized mark on a family, turning a steady stream of help into a heartfelt bond. One reviewer remembers Sarah King not just as a caregiver, but as an essential member of the family who stood by their grandmother in her final years. The sentiment is clear and enduring: even after Sarah's passing, she remains a permanent part of the clan, and the family continues to hold her memory with love and gratitude for the care she provided during a difficult time. That tribute frames the broader picture of care this agency can offer - moments of extraordinary compassion that become lasting memories for those who rely on it.

Within the same broad range of experiences, some clients express a hopeful wish for stability and routine. One person notes a desire to stay in one place overnight, non-smoking, and to keep that arrangement consistent for the week, even when hoping for a bit of miraculous timing to improve a loved one's situation. It's a small insight into the day-to-day needs that families have when they bring in a caregiver: predictability, safety, and a sense of normalcy amid challenging circumstances. The hope for steadiness in care is a quiet thread running through many comments, reflecting the importance of reliable, uninterrupted support.

Several reviewers point to specific individuals who stood out in a positive way. Mariah and Roxanne are highlighted for their responsiveness and for genuinely caring about both the caregivers and the loved ones they serve. The comments suggest that when the team is on its game, the company shines: on-call availability around the clock, thoughtful communication, and a willingness to go the extra mile to make sure families feel supported. For those who needed assistance, these two names become symbols of what the agency can deliver at its best - the kind of support that makes a stressful situation feel more manageable.

But the praise is not universal. A stark critique arrives from a different experience: a client whose mother, on hospice and on continuous oxygen, was exposed to a caregiver who was found smoking in the room, followed by another caregiver who purportedly fell asleep and could not be aroused by assisted-living staff. The reviewer's verdict is blunt: those who endanger a vulnerable person should not be in business. It's a jarring counterpoint to the more positive testimonials and serves as a sobering reminder that patient safety and adherence to basic care standards are non-negotiable expectations for anyone providing in-home care.

The landscape of feedback also includes a substantial amount of mixed or cautional commentary about the office side of operations. One long, thoughtful review lauds most caregivers as capable and kind, yet describes the office staff as lacking in knowledge and sometimes difficult to reach. A recurring tension appears around communication methods, particularly a reliance on texting that can feel impersonal or opaque when you're trying to confirm who you're speaking with or to escalate an issue. The reviewer does offer thanks to several named caregivers - Selina and Sharon among them - and acknowledges the care their mother received, even while gently critiquing how administrative processes sometimes hamper an otherwise strong care experience.

Another family's experience foregrounds the complexities of coordinating care when caregivers are treated as independent contractors. They describe a weekend of disruptions - three shifts missed, with one worker alleging traffic that turned out to be untenable - leaving the mother "high and dry" and prompting the family to seek help elsewhere. The note about independent contractors tampers with loyalty and accountability, according to this client, who also recounts multiple communications that went unreturned or unanswered for long stretches. Yet even within this negative frame, there's a sense that the actual caregivers - those on the ground - often delivered excellent care, while the administrative chain struggled to keep up.

Amid the criticisms, there are repeated affirmations of reliability and warmth when the organization performs well. Several reviews insist that the caregivers themselves are punctual, respectful, and dedicated, with mentions of flexible scheduling, genuine concern for clients, and the capacity to match families with the right caregiver. The same voices frequently acknowledge the importance of stability - feeling that the right caregiver can become a trusted member of the family over time - and they describe a desire for the company to maintain that consistency. The testimonials also highlight the important role these workers play in helping families navigate limited time, finite energy, and complex medical or daily living needs.

Some reviewers celebrate particular branches or regional teams for their strengths. Comments about Knox County's Preferred Care at Home paint a picture of a local outfit that is flexible with scheduling, demonstrates deep respect for both clients and staff, and creates opportunities for caregivers to grow and stay with the program. The sense is that, when operated effectively, this agency can offer a stable, respectful, and empowering workplace for caregivers and a reliable, personalized level of care for families. In several passages, people mention their continued loyalty and ongoing satisfaction, emphasizing that the company's best work translates into real, tangible benefits for those who depend on it.

In the end, the collection of experiences reveals a broad spectrum. The emotional core remains clear: for some families, the care team - notably standout caregivers like Sarah King and the on-call duo Mariah and Roxanne - has made a lasting, meaningful difference. For others, the friction between caregiving excellence on the ground and administrative or communication gaps at the office creates frustration and concern. Across the board, there is an appreciation for caregivers who show up, connect with families, and deliver respectful, compassionate help. At the same time, there is a repeated call for stronger, more consistent communication, better utilization of staff resources, and a transparent approach to contractor arrangements to ensure safety, reliability, and trust for every family in need.

This area of Knoxville, Tennessee offers a variety of amenities within close proximity, making it a convenient and easily accessible location for seniors. With several restaurants including Hardee's, Dos Agaves Mexican Restaurant, and Zaxby's nearby, there are plenty of dining options to choose from. In terms of healthcare, there are pharmacies like Walgreens and Farragut Pharmacy in the vicinity, as well as various physician offices such as Dermatology Associates Of Knoxville and Campbell Station Primary Care and Aesthetics for medical needs. Additionally, there are parks like Campbell Station Park and PetSafe Park for recreational activities and outdoor enjoyment. Places of worship such as Faith Promise Church and St John Neumann Catholic Church provide spiritual support and community connection. The Regal Pinnacle Theater offers entertainment options, while cafes like Starbucks and Honeybee Coffee offer cozy spots for socializing or enjoying a cup of coffee. Nearby hospitals like Turkey Creek Medical Center ensure access to quality healthcare services when needed. Overall, this area provides a blend of conveniences that cater to the needs and interests of seniors looking for a comfortable place to call home in Knoxville.

Restaurants

• Hardee's (0.1 miles)
• Dos Agaves Mexican Restaurant (0.2 miles)
• Zaxby's (0.2 miles)
• Daddy Mac's Down Home Dive (0.2 miles)
• Chipotle Mexican Grill (0.8 miles)
• Calhoun's (0.9 miles)
• Smoky Mountain Brewery (0.9 miles)

Pharmacies

• Walgreens (0.1 miles)
• Farragut Pharmacy (1.2 miles)
• Revco Drug Stores (1.4 miles)
• Ingles Market (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)

Physicians

• Dermatology Associates Of Knoxville (0.2 miles)
• Vein Clinics of America (0.6 miles)
• Campbell Station Primary Care and Aesthetics (1.1 miles)
• Campbell Station Internal Medicine (1.1 miles)
• Farragut Medical Center (1.2 miles)
• Summit Medical Group at Farragut (1.4 miles)
• Field Center for Women's Health (1.6 miles)

Parks

• Campbell Station Park (0.5 miles)
• PetSafe Park (2.5 miles)
• Anchor Park (2.8 miles)
• McFee Park (3.6 miles)
• Mayor Bob Leonard Park (3.6 miles)

Places of Worship

• Faith Promise Church (0.9 miles)
• St John Neumann Catholic Church (1.4 miles)
• Concord United Methodist Church (1.7 miles)
• Faith Promise Church (4.7 miles)
• Cedar Springs Presbyterian Church (5 miles)
• Hindu Community Center of Knoxville (5.6 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (1 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.4 miles)
• Starbucks (1.4 miles)
• Honeybee Coffee (1.9 miles)
• Nick & J's Cafe (3.3 miles)
• Starbucks (4.9 miles)
• Kbrew (5.9 miles)

Hospitals

• Turkey Creek Medical Center, Labor And Delivery (1.7 miles)
• Covenant Health (3 miles)

Transportation

• Enterprise Rent-A-Car (1.8 miles)