Lawrence Health Care

Pros

• They love the office and its staff for listening and giving thoughtful advice.
• They have been going to Quick Care Family Practice for about 12 years with no complaints.
• The team is awesome and many have made QC their primary doctor.
• The atmosphere is amazing, and they feel very comfortable during visits.
• The staff are caring, understanding, and take time to listen empathetically.
• Donna and her staff are trusted to take care of patients and their families.
• The office manager Leslie is professional and friendly, helping patients transition smoothly.
• The staff are knowledgeable, welcoming, and consistently described as the best.
• They would highly recommend Quick Care Family Practice to friends and family.
• They would drive from Nashville to visit because the staff and care are worth it.

Cons

• One reviewer described the clinic as awful and unorganized.
• A reviewer stated that the medical assistant was rude and obnoxious on a phone call, and the waiting room overheard a private conversation.
• The reviewer said they would not return to the practice due to how they were treated.
• A reviewer reported that staff hung up on them with no apology.
• A reviewer noted a long, uncommunicated wait (about 45 minutes) with no provider arriving, and left as a result.
• A reviewer criticized the handling of test results, calling the communication abrupt and rude, with unclear explanations.

Review

This collection of comments paints Quick Care Family Practice as a place that many patients genuinely cherish. Across years of visits, people repeatedly describe a warm, welcoming environment where they feel heard and never rushed. The overarching tone is one of appreciation for a team that listens, offers thoughtful advice, and treats patients as long?time friends rather than just another appointment. Several writers emphasize that they would gladly spend extra time in the office because the care feels personal and attentive, and many express real trust in the clinicians, especially Donna, who appears as a central figure in their experiences.

A large thread of praise centers on the consistency and friendliness of the staff. Patients speak highly of Donna, Karen, Faith, Patricia, and others who provide hands?on care, often noting that the medical team is thorough and genuinely caring. Several posts describe the staff's approach as understanding and patient?centered, with a focus on addressing concerns with empathy. The rewards of this approach are clear: people report feeling heard, valued, and supported whether they come in for general wellness, weight?loss journeys, or cosmetic and rejuvenation services. The clinic's atmosphere is repeatedly described as comfortable and reassuring, from the moment you check in with Leslie's welcoming presence to the moment you leave feeling better about yourself.

Many reviewers highlight the clinic's breadth of services and the ways it blends medical care with aesthetic options. In addition to standard primary care, the practice is acknowledged for rehydration treatments, cosmetic injections, weight?loss programs, and even specialized procedures like Morpheus and Envolve skin?tightening technology. Patients appreciate having access to a team that can handle a wide range of needs under one roof, making it convenient for families and individuals who value continuity of care. Several accounts celebrate the staff's efficiency and the sense that the team is capable of handling both routine visits and more involved treatment plans with competence and care.

The positive experiences are sometimes punctuated by specific, personal anecdotes about extraordinary kindness and professionalism. A recurring compliment is how staff members like Faith and Cindy help patients feel comfortable during procedures or blood draws, while Leslie's friendly greeting and organized oversight at the front desk are credited with smoothing transitions from waiting room to exam room. A patient who has relied on this practice for years notes that the team's attentiveness goes beyond medical care, contributing to a feeling of being supported in navigating insurance and appointments. The sense of community and dependable availability is a strong thread that runs through many happy reviews.

However, not every experience is flawless, and a few reviews raise concerns about interactions with the office's administration and a few service gaps. One patient recounts a troubling incident involving identity?theft concerns and a misidentification of their records, describing an office manager named Leslie as unprofessional and dismissive. The account alleges a miscommunication about health history, followed by a sudden call termination, and it ends with a vow not to return unless the situation is addressed. This isolated perspective stands in tension with the broader chorus of satisfaction and points to the importance of careful data handling and professional, respectful communication in every interaction.

Another critical note focuses on a specific visit where a patient arrived for an appointment at a set time but waited to no avail, with the provider and others not stepping in to explain delays or offer updates. The reviewer also notes difficulties with prescription refills and an impression that their time and needs weren't adequately acknowledged, signaling that operational hiccups can leave patients feeling undervalued and frustrated. This kind of feedback underscores that even excellent clinical care can be undermined by gaps in scheduling, communication, or follow?through.

A third negative experience centers on an issue with a COVID antibody test result communication and the manner in which information was conveyed. The patient describes delays in receiving the test results, followed by a brusque, unsympathetic response when they sought confirmation about the type of test administered. The combination of slow results, uncertain communication, and perceived rudeness led the reviewer to question the overall reliability of the service, and to suggest that there are more satisfactory urgent care options elsewhere. Taken together, these comments illustrate how one or two difficult interactions can color a patient's overall impression, even when other aspects of care are strong.

Taken as a whole, the impressions depict a clinic that is deeply valued by many for its warmth, accessibility, and broad range of services, especially the dedicated, compassionate care from Donna and her team. Patients frequently describe feeling heard, supported, and well cared for, with many choosing to stay loyal for years and to travel from other towns to receive treatment. The strongest endorsements come from those who emphasize the personal relationships, the thorough attention to both medical and cosmetic needs, and the sense that the staff treats patients with respect and genuine concern. At the same time, the mixed feedback about administrative interactions and communication serves as a reminder that even highly trusted clinics must continuously refine their processes to ensure that the entire patient experience - front desk, scheduling, and in?visit care - meets the same high standard as the clinical treatment itself.

This part of Knoxville, Tennessee, offers a convenient and diverse array of amenities for seniors considering the area for living. With a variety of dining options such as Olive Garden, McDonald's, Blaze Pizza, and O'Charley's Restaurant + Bar nearby, seniors can enjoy a range of culinary experiences. Additionally, there are several parks within close proximity including PetSafe Park and Campbell Station Park for outdoor recreation and relaxation. For medical needs, there are reputable physicians and hospitals in the area such as Field Center for Women's Health and Turkey Creek Medical Center. The presence of pharmacies like Walgreens and Heartland Apothecary ensures easy access to medication. Places of worship like Concord United Methodist Church and Faith Promise Church cater to spiritual needs. Overall, this neighborhood provides a well-rounded environment with a mix of amenities that cater to senior living needs.

Restaurants

• Olive Garden (0.6 miles)
• McDonald's (0.6 miles)
• Blaze Pizza (0.7 miles)
• O'Charley's Restaurant + Bar (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Steak 'n Shake (0.8 miles)
• Smoky Mountain Brewery (1.1 miles)

Parks

• PetSafe Park (0.6 miles)
• Campbell Station Park (2 miles)
• Anchor Park (3.9 miles)
• McFee Park (5.2 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (0.7 miles)
• Honeybee Coffee (1.3 miles)
• Nick & J's Cafe (1.6 miles)
• Starbucks (2.3 miles)
• Starbucks (3 miles)
• Hey Bear Cafe (4.2 miles)

Physicians

• Field Center for Women's Health (0.9 miles)
• Vein Clinics of America (1.4 miles)
• Pediatric Clinic West at Huxley (1.4 miles)
• Parkway Neurology Associates (1.7 miles)
• Trinity Medical Walk In Clinic (1.7 miles)
• Trinity Medical Associates (1.7 miles)
• The Lucas Center Plastic Surgery (1.7 miles)

Hospitals

• Turkey Creek Medical Center, Labor And Delivery (0.9 miles)
• Covenant Health (1.6 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (1 miles)

Pharmacies

• Walgreens (1.2 miles)
• Heartland Apothecary (1.8 miles)
• Heartland Infusion (1.9 miles)
• Walgreens (2 miles)
• Farragut Pharmacy (2.4 miles)
• Revco Drug Stores (3 miles)
• Ingles Market (3.1 miles)

Places of Worship

• Concord United Methodist Church (1.7 miles)
• Faith Promise Church (1.9 miles)
• St John Neumann Catholic Church (3.3 miles)
• Cedar Springs Presbyterian Church (3.4 miles)
• Faith Promise Church (3.7 miles)

Transportation

• Enterprise Rent-A-Car (3.6 miles)