Arbor Terrace Of Knoxville

Pros

• The staff at Arbor Terrace is consistently described as sweet, caring, and supportive, making residents feel like family.
• Residents enjoy a variety of activities that keep them active and engaged within the community.
• Many reviewers appreciate the excellent service provided by the staff and their attentiveness to residents' needs.
• The facility is well-kept, clean, and offers comfortable living spaces for residents.
• Families feel reassured by the open communication and responsiveness of the staff regarding their loved ones' care.
• Reviewers highlight the enjoyable meals prepared at Arbor Terrace, noting that some residents are satisfied with the dining experience.
• Residents have opportunities for socialization and making new friends through various activities both on-campus and off-campus.
• Several families express gratitude for the compassionate care their loved ones receive, emphasizing a sense of community within Arbor Terrace.

Cons

• There is a lack of accountability and training for aids, leading to concerns about the quality of care.
• The facility does not shower residents regularly or ensure they get to meals on time.
• The food served in memory care is considered an afterthought and substandard.
• The nurse practitioner does not provide adequate medical attention, and the staff lacks proactivity in addressing health issues.
• Some families feel that the marketing team prioritizes appearance over resident care, with management focused more on profit than compassion.
• Residents often experience inadequate cleanliness and attention to personal hygiene from housekeeping staff.
• There are complaints about inefficient sign-in/accountability systems, causing concerns about medication administration for residents.
• Some families report feeling misled during the initial sales pitch regarding food quality and service standards.
• One family chose not to place their loved one at Arbor Terrace due to discomfort with the memory care unit being located on the third floor.

Review

Arbor Terrace of Knoxville has garnered a mix of reviews from families regarding the care and services provided to their loved ones. Many families highlight the facility's strong sense of community and family-oriented atmosphere. Staff members are frequently praised for their compassion and attentiveness, as seen in accounts where nurses have been present during significant moments, such as when a resident passes away. The environment is not only described as welcoming but also supportive, with staff making concerted efforts to keep residents engaged through numerous activities designed to promote an active lifestyle.

However, while many acknowledge the positive relationships between staff and residents, some reviewers express concerns about the quality of healthcare services. Complaints focus on issues like inadequate attention to cleanliness and hygiene among residents. Although some respondents rate healthcare as average, they emphasize that staff often overlook critical aspects such as showering schedules and general patient cleanliness?a sentiment echoed by multiple reviewers who advocate for improvements in these areas. It's clear that while Arbor Terrace strives to maintain a caring environment, there are notable gaps in fulfilling basic caregiving responsibilities.

Food services at Arbor Terrace also appear to be a point of contention among residents and their families. While some reviews commend the meals served and note their satisfaction with food options, others express deep disappointment regarding meal quality and presentation. Complaints include references to disposable plates and utensils being used instead of more appealing dining ware?leading some families to label the food service as subpar. This lackluster dining experience has caused frustration for those who believe proper nutrition should be prioritized in memory care settings.

The importance of long-term staff members is widely recognized in several reviews; consistency among caregivers provides stability that many families appreciate when entrusting their loved ones' care. Families report good communication practices by management that involve regular updates about residents? activities, which foster a sense of connection even when family members cannot be present physically. The camaraderie built between family members visiting regularly further underscores how integral the staff?s dedication is to maintaining a vibrant community within Arbor Terrace.

Despite these positives, there are serious considerations raised about accountability within the facility concerning patient health management?particularly surrounding medication administration. Some reviewers claim inadequate oversight leads to improper medication management for certain residents; this raises concerns about whether or not they receive necessary treatments effectively or consistently. Additionally, doubts were raised around staffing competencies in delivering quality care amidst rapid turnover rates prevalent across many healthcare sectors today.

Overall sentiment towards Arbor Terrace reflects both appreciation for its familial atmosphere and desire for improvement in specific operational areas critical to resident well-being?for instance, food quality and personal hygiene standards among patients needing assistance due to age-related challenges or memory care requirements. Individuals considering this facility may find value in its nurturing spirit but would do well to weigh these operational shortcomings before making final decisions concerning residential care choices for their loved ones.

This particular area of Knoxville, Tennessee, offers a variety of healthcare options with several physician offices and hospitals within close proximity. There are also multiple pharmacies nearby for easy access to medications. In terms of dining options, residents can choose from a mix of fast food chains like McDonald's and Arby's, as well as sit-down restaurants such as Carolina Ale House and Cancun Mexican Restaurant. For those who enjoy coffee or tea, there are cafes like Starbucks and Hey Bear Cafe within a short distance. Additionally, the area provides opportunities for spiritual fulfillment with places of worship like Cedar Springs Presbyterian Church and Concord United Methodist Church nearby. With parks like PetSafe Park nearby and theaters including Regal Cinebarre West Town Mall within a few miles, there are plenty of recreational activities to enjoy in the area.

Physicians

• East Tennessee Cardiovascular Surgery Group PC (0.2 miles)
• Allergy & Asthma Affiliates (0.3 miles)
• KPA School & Behavior Clinic (0.3 miles)
• South Eastern Retina Associates (0.3 miles)
• Southeastern Retina Associates (0.3 miles)
• Summit Medical Center (0.8 miles)
• Westside Gastrointestinal Specialists (0.9 miles)

Restaurants

• Pho 99 (0.2 miles)
• McDonald's (0.4 miles)
• Arby's (0.4 miles)
• Cancun Mexican Restaurant (0.5 miles)
• Chipotle Mexican Grill (0.6 miles)
• Carolina Ale House (0.7 miles)
• Culver's (0.8 miles)

Cafes

• Starbucks (0.5 miles)
• Hey Bear Cafe (1.4 miles)
• Kbrew (2.3 miles)
• Sticky Rice Cafe (2.3 miles)
• Starbucks (2.4 miles)
• Nick & J's Cafe (3.4 miles)
• Honeybee Coffee (3.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Heartland Infusion (2.1 miles)
• Heartland Apothecary (2.1 miles)
• Walgreens (2.8 miles)

Places of Worship

• Cedar Springs Presbyterian Church (0.9 miles)
• Fellowship Church Knoxville (2.3 miles)
• Concord United Methodist Church (4.2 miles)
• First Cumberland Presbyterian Church (4.3 miles)

Hospitals

• Covenant Health (2.5 miles)
• Turkey Creek Medical Center, Labor And Delivery (3.7 miles)

Theaters

• Regal Cinebarre West Town Mall (2.7 miles)
• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (4.3 miles)

Parks

• PetSafe Park (2.9 miles)