Homewatch CareGivers serving East Tennessee in Knoxville, TN

Pros

• The internal office team is amazing and truly cares for both employees and clients.
• The staff are professional, caring, and go above and beyond for those they serve, including veterans.
• The hiring process is excellent, with kind, welcoming, and honest staff.
• Orientation and training are great, and new hires are scheduled for hours quickly.
• The scheduling and office staff are awesome, professional, and supportive.
• The company is well-organized and regarded as one of the best homecare employers.
• There is a strong dedication to serving veterans with unmatched care.
• Employees enjoy flexible schedules and feel supported by the office staff.
• Clients and families consistently praise the care and commitment of the caregivers.

Cons

• Ongoing leadership challenges made the role unsustainable for the employee.
• The lack of support, respect, and effective communication from upper management created a stressful and negative environment.
• Promises made during hiring and intake were not always realistic in practice, causing frustration for caregivers and clients.
• Poor leadership drove the employee to step away, and the management culture made it impossible to thrive.
• A power-hungry manager destroyed the personable caring team because she didn't care.
• No calls and no-shows were common; the staff arrived late or under the influence, leaving clients without care.
• The office staff failed to communicate effectively, resulting in horrible communication.
• The regional manager claimed COVID was over and forced notices that could cut services, risking vulnerable patients' access.
• The company was described as horrible and dishonest, with employees not getting paid.

Review

This community in East Tennessee is best suited for families that prize a genuinely caring office culture, flexible scheduling, and a strong emphasis on veteran-focused or personal-relationship caregiving, even when that care comes with some variability. It works well for households that can actively partner with a responsive scheduler and office team to shape a workable coverage pattern, and that value staff who are consistently encouraged and supported by the local leadership. In short, this is a solid fit for families who want warmth, accessible communication, and a caregiving mindset front-and-center, and who can tolerate the ebb and flow that comes with any agency-based model.

Those who may want to consider alternatives should weigh the realities of leadership instability and reliability gaps, which recur in many experiences shared by clients and caregivers alike. If a schedule must be rock-solid every day, if a single caregiver relationship is non-negotiable, or if no-shows and last-minute gaps are intolerable, this provider may present too much risk. Families seeking highly predictable coverage, rigorous performance accountability from top management, or a consistently spotless record of caregiver placement will likely find more certainty elsewhere, even if that means compromising on some of the softer benefits this agency offers.

On the positive side, the strongest assets are operational: a genuinely caring office team, responsive schedulers, and a culture that treats both clients and caregivers with respect. Several reviews highlight an excellent onboarding experience, thorough orientation, and ongoing support from a scheduling staff that is described as friendly, flexible, and easy to work with. The organization’s commitment to caregiver training and to fostering a sense of community within the local branch is repeatedly cited as a genuine strength, and is particularly meaningful for families who need to feel confident that the people visiting their home are prepared and compassionate.

But the main drawbacks are real and recurring. Leadership challenges and inconsistent communication from higher levels have undermined continuity, sometimes driving turnover and leaving families chasing new caregivers with little notice. No-shows, late arrivals, or shifts left unfilled have cropped up in multiple accounts, sometimes with families left to scramble for private pay help at the last minute. A few reviews even describe misleading claims or poor professionalism among some staff, which erodes trust and magnifies the impact of scheduling gaps. Taken together, these cons create a credible caution for families that require steady, uninterrupted care.

The pros can offset the cons only to a point. When the local office is responsive, personable, and proactive, it can largely cushion the experience and keep care moving smoothly through placements and orientation. Families that cultivate a strong alliance with schedulers, insist on clear written schedules, and secure reliable backups can achieve dependable care for many days of the week. However, the systemic leadership and reliability issues, especially around consistent caregiver availability and timely communication, can overpower those positives over time. The best performance arises where the family assigns a dedicated point person to manage daily communications and has a clear escalation path for missed visits or unresolved scheduling conflicts.

For families weighing a decision, practical next steps are essential. Ask for a concrete coverage plan that spells out the backup caregiver process, the expected response times for absences, and a written commitment to primary and secondary caregivers. Request recent caregiver rotation data and a solid continuity strategy to minimize turnover impact. Probe the regional leadership’s track record for improving communication and accountability, and insist on measurable benchmarks (on-time arrivals, no-shows, and prompt family updates) with quarterly reviews. If these safeguards cannot be clearly documented, or if reliance on the local schedulers does not translate into predictable daily care, alternatives should be explored sooner rather than later. This agency remains a viable option for many families, but it benefits from disciplined, proactive engagement and clear expectations to truly translate its compassionate culture into reliable, consistent home care.

This part of Knoxville, Tennessee boasts a variety of healthcare options with several physician practices specializing in cardiovascular surgery, allergy and asthma treatment, behavioral health, retina care, and gastrointestinal issues. There are also nearby hospitals such as Covenant Health and Turkey Creek Medical Center for emergency medical care. In terms of dining options, residents can enjoy a mix of fast food chains like Arby's and McDonald's or dine at restaurants offering Mexican, Italian, and American cuisine. For those who prefer caffeine fixes, there are multiple cafes including Starbucks and local favorite Hey Bear Cafe. Additionally, the area offers recreational opportunities with parks like PetSafe Park and entertainment options like Regal Cinebarre West Town Mall for movie buffs. Overall, this neighborhood provides a blend of medical services, dining choices, and leisure activities making it an appealing location for seniors considering senior living in Knoxville.

Physicians

• East Tennessee Cardiovascular Surgery Group PC (0.1 miles)
• Allergy & Asthma Affiliates (0.4 miles)
• KPA School & Behavior Clinic (0.4 miles)
• South Eastern Retina Associates (0.5 miles)
• Southeastern Retina Associates (0.5 miles)
• Summit Medical Center (0.7 miles)
• Westside Gastrointestinal Specialists (0.8 miles)

Restaurants

• Pho 99 (0.1 miles)
• Arby's (0.3 miles)
• McDonald's (0.3 miles)
• Cancun Mexican Restaurant (0.5 miles)
• Chipotle Mexican Grill (0.5 miles)
• Carrabba's Italian Grill (0.7 miles)
• Culver's (0.8 miles)

Cafes

• Starbucks (0.3 miles)
• Hey Bear Cafe (1.4 miles)
• Kbrew (2.4 miles)
• Sticky Rice Cafe (2.5 miles)
• Starbucks (2.5 miles)
• Nick & J's Cafe (3.3 miles)
• Honeybee Coffee (3.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• Heartland Infusion (2 miles)
• Heartland Apothecary (2 miles)
• Walgreens (2.9 miles)

Places of Worship

• Cedar Springs Presbyterian Church (0.9 miles)
• Fellowship Church Knoxville (2.4 miles)
• Concord United Methodist Church (4.1 miles)

Hospitals

• Covenant Health (2.4 miles)
• Turkey Creek Medical Center, Labor And Delivery (3.6 miles)

Parks

• PetSafe Park (2.8 miles)

Theaters

• Regal Cinebarre West Town Mall (2.8 miles)
• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (4.2 miles)