Autumn Care of West Knoxville

Pros

• The facility at Autumn Care is well-maintained, clean, and offers a variety of activities for residents.
• The staff at Autumn Care is friendly, professional, and dedicated to providing excellent care for the residents.
• Residents enjoy the food provided and appreciate their dining experience.
• Brenda, the administrator, has been helpful and made the transition as painless as possible for families.
• The building is new and attractive, contributing to a positive living environment for residents.
• Residents have reported quick responses to any requests they make during their stay.
• The choice to move into Autumn Care has been reaffirmed by many as a positive decision, leading to friendships and a sense of community among residents.

Cons

• The experience with Autumn Care was extremely poor, leading to feelings of being taken advantage of and cheated during a stressful time.
• Communication was lacking, as verbal information did not match the paperwork received, resulting in confusion and frustration.
• Attempts to cancel prior to the assessment were ignored, and the deposit was cashed without a refund available, despite incorrect information being acknowledged.
• The initial contact was unprofessional, with a focus on money over resident care; the owner seemed rushed due to personal commitments.
• There were concerns about hygiene practices when staff members failed to remove gloves after cleaning before interacting with shared spaces.
• Scheduled cleaning was only once a week, which some felt was insufficient for maintaining cleanliness.
• There were limited room options available for prospective residents, with only one expensive room at the West Knoxville location and no furniture provided for residents who needed it.

Review

The reviews for Autumn Care present a contrasting picture of experiences, ranging from deeply disappointing to exceptionally positive. For some families, their interactions with the facility were marred by unprofessionalism and financial issues during a time when trust was essential. A particularly troubling account details how one family felt taken advantage of during a difficult period. They reported discrepancies between the verbal information provided and the written paperwork they received. Despite trying to cancel before an assessment, they were informed that their deposit would not be refunded, even after admitting that the information given was incorrect. Attempts to reach out to the owners went unanswered, leaving them feeling abandoned and ignored.

Another reviewer echoed similar sentiments regarding their first contact with Autumn Care, which they described as highly unprofessional. Their experience left them with an impression that the institution prioritized profit over patient care. The owner's apparent rush to meet personal commitments—a golf game—resulted in a hurried meeting where vital questions remained unanswered. Furthermore, they expressed concern about hygiene practices within the facility; witnessing staff who had just attended to a resident continue wearing gloves while engaging in other tasks raised red flags about overall cleanliness protocols.

Contrasting sharply with these negative reviews are those from satisfied residents and their families who praise Autumn Care for its clean facilities and engaging atmosphere for residents. Many noted that there is a consistent schedule of activities designed to keep residents entertained and active, suggesting an environment conducive to community and well-being. Reviews highlight friendly and professional staff members who provide excellent care tailored to the needs of elderly residents. One reviewer claimed there was little they could pinpoint as poorly done, emphasizing their overall satisfaction with the quality of services received.

Among those praising Autumn Care's offerings were families who appreciated specific services like shared accommodations for couples requiring different types of care—a feature that prevents separation during challenging times. In addition to caring staff, some residents mentioned enjoying meals provided at the facility and noted that while weekly cleaning schedules existed, there was room for improvement in frequency without diminishing their positive overall experiences.

Brenda, an administrator at Autumn Care, received special recognition in multiple reviews for her friendliness and attentiveness toward inquiries made by potential residents or their families. However, despite her helpful demeanor, some families encountered challenges in securing rooms due to availability issues or pricing concerns related to furnished spaces—an important consideration when transitioning into assisted living facilities.

Ultimately, one review stood out portraying a successful outcome: after touring several facilities—including Autumn Care—one individual decided it would be their new home following extensive research involving discussions with staff and current residents alike. This resident expressed contentment within just two weeks of moving in due to quick responsiveness from staff concerning any requests made.

In conclusion, it seems clear that while Autumn Care has earned high marks among some residents for its attractive facilities and dedicated staff members committed to providing care amid active residential programming, significant concerns have surfaced related to initial impressions based on financial dealings and communication breakdowns experienced by others seeking help during vulnerable times in life transitions such as moving into assisted living arrangements. Potential clients may benefit from careful consideration of both perspectives before making decisions regarding this facility’s suitability for themselves or loved ones needing specialized senior services.

This part of Knoxville, Tennessee offers a variety of amenities and services that may be beneficial for seniors looking to relocate. The area boasts a range of dining options including Sonic Drive-In, Petro's Chili & Chips, and Olive Garden, providing convenient choices for meals. Nearby cafes such as Honeybee Coffee and Starbucks offer opportunities for socializing or enjoying a cup of coffee. Physicians offices like Pediatric Clinic West at Huxley and Parkway Neurology Associates are easily accessible for medical care, while pharmacies like Walgreens and Heartland Apothecary ensure medication needs can be met. Turkey Creek Medical Center is located nearby for emergency medical care. The area also features places of worship like Concord United Methodist Church, entertainment options like Regal Pinnacle Theater, and parks such as PetSafe Park for recreational activities. Overall, this neighborhood provides a mix of conveniences and leisure activities that may appeal to seniors considering senior living in Knoxville.

Restaurants

• Sonic Drive-In (0.1 miles)
• Petro's Chili & Chips (0.2 miles)
• First Watch (0.3 miles)
• McDonald's (0.7 miles)
• Olive Garden (0.9 miles)
• Blaze Pizza (0.9 miles)
• O'Charley's Restaurant + Bar (1 miles)

Cafes

• Honeybee Coffee (0.2 miles)
• Starbucks (1 miles)
• Starbucks (1 miles)
• Starbucks (1.6 miles)
• Nick & J's Cafe (2.9 miles)
• Starbucks (3.1 miles)
• Kbrew (3.8 miles)

Physicians

• Pediatric Clinic West at Huxley (0.2 miles)
• Field Center for Women's Health (0.6 miles)
• Parkway Neurology Associates (0.9 miles)
• Trinity Medical Walk In Clinic (0.9 miles)
• Knoxville Orthopaedic Surgery Center (1 miles)
• Trinity Medical Associates (1 miles)
• The Lucas Center Plastic Surgery (1 miles)

Pharmacies

• Walgreens (0.2 miles)
• Heartland Apothecary (1.4 miles)
• Heartland Infusion (1.5 miles)
• Farragut Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Revco Drug Stores (2.5 miles)
• Ingles Market (2.7 miles)

Hospitals

• Turkey Creek Medical Center, Labor And Delivery (0.5 miles)
• Covenant Health (1 miles)

Places of Worship

• Concord United Methodist Church (0.6 miles)
• Faith Promise Church (1.4 miles)
• Cedar Springs Presbyterian Church (3.1 miles)
• St John Neumann Catholic Church (3.4 miles)

Theaters

• Regal Pinnacle ScreenX, 4DX, IMAX & RPX (1.2 miles)

Parks

• PetSafe Park (1.3 miles)
• Campbell Station Park (1.8 miles)
• Anchor Park (2.8 miles)
• McFee Park (4.5 miles)

Transportation

• Enterprise Rent-A-Car (3.1 miles)