12823 Kingston Pike, Knoxville, TN 37923
For more information about senior living options: (844) 490-3973
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The staff at Summit View are friendly and the facility is described as clean and generally good. The physical therapy team at Summit View is great and the staff are friendly. The food at Summit View is awesome. The activity department at Summit View is amazing. Outpatient therapy at Summit View is excellent. The head nurse is reported to go above and beyond to help residents.
The facility is described as morally and ethically corrupt, with profits valued over patient care. Positive reviews are believed to come from management or the owners, not from actual patients or families. The staff are described as lazy, inattentive, and inadequately educated about the lasting effects of Covid on ventilated patients. Residents reportedly receive little care: oxygen is forgotten, baths are not given for weeks, and meals do not follow dietary restrictions. The environment is said to be unsanitary and poorly maintained, with rooms dirty and strong odors, and staff often distracted by personal devices. There are serious safety and medical-needs concerns: IV meds left at bedside, safety rails failing, leaky toilets, and long delays after calling for help. The facility is urged to be shut down due to numerous violations and overall poor quality of care. Communication with families is severely limited, with restricted visitation and residents often unable to contact loved ones.A pattern emerges from a broad sweep of experiences shared about Summit View, with both sharp criticisms and occasional affirmations threading through. Across the comments, the underlying message is that the facility's leadership and operations have often prioritized profit and administrative control over the daily realities of patient care. Multiple reviewers describe a culture they characterize as morally and ethically troubling, where the bottom line seems to trump attention to residents' health, safety, and comfort. Some reviews bluntly accuse the owners and management of "profit over patient care 24/7," and several allege that positive commentary is given by people in management roles rather than front-line caregivers. The tone throughout these accounts suggests a facility that is perceived to be sustaining itself through appearances of care while systemic strains undermine actual treatment and support.
The most pervasive concerns concern communication and access to loved ones. Families report frequent barriers to obtaining information about residents, with many saying they could not reach their relative by phone and were given little more than generic updates, if any, about medical status or daily conditions. Covid-era visiting restrictions are cited as an excuse for limited transparency, but reviews go further, recounting situations in which family members felt shut out or misinformed. One harrowing account describes a relative who lost significant weight, had belongings disappear, and was left without clean laundry, with no timely updates about health. In another especially emphatic warning, a family member urged others not to send loved ones to Summit View, expressing fear and a desire to alert others to potential danger.
Direct care failures are a recurring theme, with many reviewers detailing day-to-day neglect that compromised basic needs. Specific grievances include forgetfulness about oxygen therapy for a patient who required it, failure to provide baths for extended periods, and a uniform approach to meals that ignored individual dietary requirements (notably diabetic diets). Several reviewers recount long waits after pressing the call bell, sometimes with staff appearing distracted or overwhelmed. One account describes a room where the air conditioning and other basic amenities were unreliable, and another describes a bed rail that fell, raising evident safety concerns. The overall impression is that routine oversight and timely intervention are not consistently reliable, leaving residents in vulnerable states for hours at a time.
Medical oversight and medication administration are flagged as particularly troubling in many narratives. Reviewers describe a lack of regular physician visits - with some noting that only a physician's assistant or occasional virtual consultations were available. Medications were sometimes left unattended on bedside tables, which raises questions about proper administration and monitoring. One reviewer described sharing a room with someone who attempted to obtain certain meds, highlighting fears about security and the potential for medication misuse. Complaints about dressing IV sites, delays in changing them, and insufficient attention to changing dressings illustrate a broader concern that clinical vigilance and nursing care are uneven. The absence of readily accessible telephone access for residents and the practice of using staff cell phones or personal devices for calls further complicate families' attempts to stay connected and informed.
Communication practices and the facility's internal culture are described in terms that border on a critique of management priorities. Some reviewers allege that staff were overextended and not fully supported, with administrators appearing more concerned with containment and scheduling than with responsive care. The sense conveyed in some accounts is that staff are stretched too thin to provide the individualized attention residents deserve, and that this strain may even manifest in encounters where staff were on their phones rather than engaging with residents. In one particularly intense portrayal, a review describes a "memory care unit cum human warehouse," suggesting a dehumanizing atmosphere born of chronic understaffing and a permissive, disorganized management culture.
Amid these largely critical depictions, a contrasting set of perspectives emerges, signaling that not all experiences are uniform. A few comments speak to positive personal experiences: residents and staff described as kind and supportive, with clean facilities, good food, and an excellent activities department. One reviewer, writing after about two months in residence, praised the environment for its cleanliness, the quality of food, and the meaningful engagement provided by activities and therapy, including painting. Another reviewer reported excellent outpatient therapy and described staff as consistently kind and compassionate toward residents, acknowledging that the facility is not perfect but that there are genuine efforts to improve. Acknowledgment that some staff members - such as the head nurse - have gone out of their way to assist families or residents provides a counterpoint to the prevailing concerns, suggesting that individual acts of care and professionalism do occur within a larger system many find fault with.
Despite these pockets of praise, the prevailing sentiment remains deeply skeptical of Summit View's capacity to deliver safe, dignified, and reliable care. Several reviews call for drastic action, with phrases like "They should be shut down. Immediately," and "There are so many violations on all levels." Observations of unsanitary conditions, poor room cleanliness, and a sense that patients are not treated as people but as cases to be managed contribute to a narrative of systemic dysfunction. Reviewers describe a combination of neglect, mismanagement, and safety hazards - ranging from unaddressed health needs and poor hygiene to the risk of overly medicated residents and rooms that are not adequately cleaned or maintained.
In the end, the collection of experiences paints a complex and at times jarring portrait. While there are voices of gratitude and moments of genuine care, the weight of the negative experiences - long delays in basic care, inconsistent medical oversight, insufficient staffing, and opaque communication - dominates the overall impression. For families seeking a residential care or rehabilitation option, these reviews serve as a stark reminder to probe deeply into staffing levels, oversight, daily routines, and the facility's policies on family communication and transparency. The contrasts within these accounts underscore the importance of careful evaluation and direct engagement with care teams when considering placement, ensuring that the realities on the ground align with expectations for safety, dignity, and compassionate care.
113 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McGhee-Tyson (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Summit View Of Farragut in Knoxville, TN is an assisted living community that offers a wide range of amenities and care services to promote the well-being and independence of its residents. The community features a beauty salon, allowing residents to maintain their personal grooming needs conveniently on-site. Cable or satellite TV is available in each resident's room for entertainment purposes.
For transportation needs, the community operates its own transportation service, ensuring that residents have access to local amenities and appointments. A computer center is also available for residents to stay connected with loved ones or engage in online activities.
Summit View Of Farragut provides restaurant-style dining with special dietary restrictions in mind. Residents can enjoy delicious and nutritious meals prepared by the skilled staff. In addition to the dining room, there is also a small library and gaming room for residents' recreational needs.
To support physical fitness, there is a fitness room where residents can engage in various exercise programs tailored to their abilities and interests. The wellness center offers opportunities for mental wellness through specialized programs.
The community offers fully furnished apartments with private bathrooms and kitchenettes, providing residents with a comfortable living space that feels like home. Housekeeping services ensure that common areas are clean and well-maintained.
Summit View Of Farragut prioritizes the safety and well-being of its residents by providing 24-hour call systems and supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers when needed. Medication management is also provided to ensure proper administration of medications.
Concierge services are available to assist residents with any inquiries or requests they may have. Planned day trips and resident-run activities offer social engagement opportunities within the community. Additionally, there are several nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options for added convenience.
Overall, Summit View Of Farragut strives to create an inclusive and supportive environment where residents can enjoy a fulfilling and comfortable lifestyle while receiving the care they need.
Summit View Of Farragut is located at 12823 Kingston Pike, Knoxville, TN 37923 in Knox County, Tennessee
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