12823 Kingston Pike, Knoxville, TN 37923
For more information about senior living options: (866) 208-4318
Overall Review of Summit View Of Farragut
Pros
The staff are friendly and the facility is good.- The physical therapy team was great, and the staff are friendly.
- Residents and staff are kind, and the facility is clean.
- The food is awesome.
- The activity department is amazing and helps residents pursue interests like painting.
- Summitview provides excellent outpatient therapy and the staff show daily kindness and compassion.
- The staff give great care to patients.
- The staff's positive attitudes bring hope to residents.
Cons
The facility is morally and ethically corrupt, with the owners valuing profit over care.- The place is falling apart, and profits are prioritized over patient care.
- Families report neglect and poor communication, including weight loss, missing belongings, and a resident’s death.
- The reviewer warns others not to send their loved ones there.
- Staff are lazy, inattentive, and not well educated about ventilator care.
- Basic care is lacking: oxygen is forgotten, baths aren’t given for weeks, and meals aren’t tailored to dietary needs.
- The unit is unsanitary, with staff distracted by cell phones and insufficient staffing.
- There are calls for the facility to be shut down due to numerous violations.
Review
Summit View of Farragut in Knoxville is best suited for a resident who can thrive in a rehab-forward environment where therapy and social engagement are the emphasis, and where family involvement remains essential to fill gaps in daily oversight. The strongest value proposition sits with individuals recovering from surgery or illness who need focused physical and occupational therapy and who respond well to an active activities program. In practice, this setting can offer decent cleanliness, approachable therapists, and a sense of daily purpose for residents who do not require constant, hands-on medical management.
Yet this community also presents a clear, persistent caution for families weighing options. Across multiple accounts, management and owners are portrayed as prioritizing profits over care, with sweeping claims of financial strain translating into lapses in fundamental services. Reports describe interruptions to essential utilities and suppliers, suggesting a cash-flow sensitivity that directly affects residents’ comfort and safety. Staffing appears consistently stretched, which translates into delayed call-bell responses, limited one-on-one attention, and a perception that basic daily care is uneven at best. These concerns are not isolated anecdotes; they recur as a pattern in separate reviews, signaling systemic risk rather than isolated incidents.
The strongest redeeming factors reside in the therapy and activity dimensions. Several reviewers highlight an effective physical therapy team and a compassionate, if overburdened, nursing presence. The outpatient therapy experience is repeatedly praised, and the activity department is cited as a meaningful lifeline for residents who want to maintain interests like painting. Cleanliness and food quality emerge in some positive narratives, illustrating that when operations function smoothly in pockets of the campus, residents can enjoy meaningful engagement and a sense of normalcy. Nevertheless, these strengths are consistently undercut by broader governance and care gaps, making any positive experience heavily contingent on individual staff availability on any given day.
For families evaluating risk, certain resident profiles should steer toward alternatives. Anyone with high medical needs requiring regular physician oversight, frequent monitoring, or strict, prescribed diets should look elsewhere. Memory care residents appear particularly vulnerable: several reviews describe unsanitary conditions, inadequate supervision, and unsafe environments within the memory care unit, underscoring a level of risk that families should not tolerate. Even for those accepting some variability in daily care, the repeated reports of delayed assistance, limited access to belongings, and inconsistent hygiene practices are serious red flags that complicate the decision to commit long-term.
When assessing Summit View, prospective residents and families should demand granular evidence of operational stability and care quality. Visits should occur at different times and days to gauge consistent staffing and response times. Request a candid conversation with administration about staffing ratios, turnover, and on-site physician or PA presence. Ask to review recent inspection findings, care plans, medication administration practices, and room-by-room conditions. Confirm whether essential services, oxygen support, bathing schedules, diabetic meal planning, and prompt call-bell responses, are reliably delivered. See if the activity and therapy programs can be sustained with fewer interruptions and whether the facility has concrete, transparent protocols for addressing concerns as they arise.
Ultimately, the decision hinges on risk tolerance and care expectations. Summit View of Farragut can deliver valuable rehabilitation-focused programming and some genuine staff warmth, but chronic understaffing, questions about governance, and repeated reports of lapses in basic care create a high-stakes calculus. For families prioritizing near-term rehabilitation, social engagement, and a clean, pleasant environment, it may still be a reasonable option, provided diligent oversight and assertive advocacy are in place. For most others, especially those seeking reliable 24/7 medical oversight, strong resident safety, and consistently responsive care, the prudent move is to explore alternatives with more robust staffing, clearer accountability, and a demonstrable track record of steady, high-quality daily care.
113 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
McGhee-Tyson (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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