413 East Fairlane Drive, Rapid City, SD 57701
For more information about senior living options: (844) 490-3973
Fairmont Grand did a good job of accommodating his needs and making him feel more at home. The facility is a nice place and feels more like a home than most places. The dementia unit staff are wonderful, caring women who keep things running smoothly. The dementia unit staff have helped residents adjust to this new chapter and keep on top of things. The unit is kept clean and the laundry is always done. The layout consists of four nicely upgraded cottages that are beautifully appointed.
The facility is aggravating. The medication management process is frustrating for families. The payment process took three months due to long hold times and miscommunication. They do not take residents for walks or outings. A deposit and a voided check for direct withdrawal were required without prior notice. Residents are intimidated and treated unkindly. The staff are rude and unprofessional, including two med techs. Staff who speak up for residents are silenced, with threats of termination. Management changes caused confusion and issues with ensuring proper care.The collection of remarks about Fairmont Grand shows a facility that elicits a wide range of experiences from the people most affected by it. One family member describes caring for an uncle with a cognitive disability, and notes that the site went through many leadership changes that led to confusion and inconsistency in ensuring his needs were met. Despite the upheaval, the reviewer acknowledges efforts to accommodate his requirements and to make him feel more at home, and ultimately characterizes the place as a nice setting that, at heart, feels more like a home than most other facilities.
In a later update, the reviewer shifts from a very low starting point to a cautiously more favorable impression, adjusting the rating from two stars to four because the facility did strive to improve. The update concedes that the turnover in management caused significant confusion and disruption, but it also emphasizes that the staff and administration worked toward making improvements. Overall, the sentiment in the update is that Fairmond Grand, while not perfect, can feel like a decent home and offers a degree of comfort and normalcy for a resident who has his own cognitive challenges.
The older, more critical review paints a portrait of systemic frustrations. The author recounts repeated problems with medication management, including being told that all medications would go through the facility's program while being contacted by family members about meds themselves. There are complaints about delays and a sense that medication needs and timing were not handled promptly, particularly as the caregiver lives out of state and cannot intervene as quickly as someone on the ground. The reviewer also notes a lack of consistent activity programming, complaining that residents were not taken for walks or outings as claimed.
Communication and financial logistics emerge as additional sore spots. The transfer to Fairmont Grand involved demands for a new evaluation from a local physician, even though the information existed elsewhere, and some misalignment between what was expected and what was provided. The reviewer describes being asked for a deposit and a voided check for direct withdrawal without being forewarned, and they lammed that they did not realize their uncle would need furnishings for a shared room. The frustration extends to logistics around move-in timing and the challenges of coordinating furnishings and space when roommates share a room, comparing the shared rooms unfavorably to dorm rooms in size and layout. Taken together, these experiences lead the reviewer to question the value of the services for the price and to urge others to avoid the facility.
The grievances extend into perceptions of the facility's leadership and staff culture. The reviewer names specific individuals, including the facility manager, and accuses the management of ineffectiveness and a lack of control. They describe a dynamic where two med techs behave rudely and unprofessionally, with a sense of backstabbing and a climate in which staff are discouraged from speaking up, especially if concerns involve abuse. The reviewer asserts that any attempt to report abuse or advocate for residents could provoke retaliation or even termination if directed at the facility's management. These anecdotes contribute to a broader impression of a work environment where residents' welfare is overshadowed by administrative friction and staff infighting.
Amid the negative notes, there are sections that offer a contrasting assessment of the memory care and dementia units. The memory care staff receive praise from this same author, who notes extremely rude behavior from other staff in some contexts but highlights the dementia unit staff as wonderful and caring, keeping things running smoothly and providing attentive care. This portion of the account emphasizes that, despite the overall murkiness, some caregivers within the facility demonstrate compassion and professionalism, with the dementia unit described as clean and well-managed, and as offering a sense of stability for residents like the reviewer's mother.
In the closing comments, a more emotional and enthusiastic tone returns. The reviewer reprises their admiration for the dementia unit's staff, and then pivots to a broader endorsement of the place, touting the four upgraded cottages as attractive and thoughtfully appointed. They speak of staff who are caring, considerate, positive, and supportive, and note that residents respond with affection toward the caregivers. The pricing is described as reasonable, which is seen as a significant plus in what is otherwise described as a mixed bag of experiences. The closing sentiment suggests that, despite the numerous concerns raised earlier, Fairmont Grand holds real value and potential for families seeking a home-like environment for their loved ones.
Taken together, the narratives present a facility with undeniable strengths and clear deficits. On the one hand, there are heartfelt affirmations about staff who genuinely care, particularly within the dementia unit, and about a home-like atmosphere that resonates with residents and their families. On the other hand, the accounts detail serious issues around medication timing, financial and logistical communication, management competence, and the willingness of the staff to speak up about concerns or abuse. The competing voices capture a complex picture: a place that can feel welcoming and supportive in some moments, yet fraught with operational and administrative challenges that can undermine peace of mind for families navigating the care journey.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Rapid City Regional (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Fairmont Grand Manor II in Rapid City, SD is a premier assisted living community offering a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by professional chefs. Each apartment is fully furnished, providing a cozy and comfortable living space. The community also boasts a beautiful garden and outdoor space, allowing residents to relax and enjoy nature.
Housekeeping services are provided to ensure that the apartments are kept clean and tidy. Move-in coordination is available to assist new residents with the transition process. The community offers Wi-Fi/high-speed internet access, allowing residents to stay connected with family and friends.
In terms of care services, the Fairmont Grand Manor II provides assistance with activities of daily living such as bathing, dressing, and transfers. Coordinating with health care providers ensures that residents receive the necessary medical attention when needed. Special dietary restrictions are accommodated, including diabetes diet, ensuring that each resident's nutritional needs are met.
Transportation arrangements are available for medical appointments, and there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby for convenient access to various amenities and services.
The Fairmont Grand Manor II also offers scheduled daily activities to keep residents engaged and entertained. Whether participating in group outings or enjoying social activities within the community, there is always something exciting happening at Fairmont Grand Manor II.
Overall, this assisted living community provides a comfortable and supportive environment for seniors who require assistance with daily tasks while promoting an active and fulfilling lifestyle.
Fairmont Grand Manor II is located at 413 East Fairlane Drive, Rapid City, SD 57701 in Pennington County, South Dakota
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