Fairmont Grand Manor

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Fairmont Grand Manor

417 East Fairlane Drive, Rapid City, SD 57701

For more information about senior living options: (844) 490-3973

3.6 from 11 reviews
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Assisted Living Independent Living

Overall Review of Fairmont Grand Manor

Pros

  • pro The facility did strive to improve.
  • pro Fairmont Grand did a good job of accommodating his needs and making him feel more at home.
  • pro The place feels more like a home than most places.
  • pro The dementia unit staff are wonderful, caring women who keep things running smoothly.
  • pro The dementia unit staff have helped the resident adjust to this new chapter in life and keep on top of things.
  • pro The unit is kept clean and the laundry is always done.
  • pro The layout consists of four nicely upgraded cottages.
  • pro The staff were caring, considerate, positive, supportive and kind, and the residents clearly love them.
  • pro The pricing is very reasonable.
  • pro The memory care staff are wonderful.

Cons

  • pro The reviewer found the facility aggravating and full of problems.
  • pro Medication management was mishandled, with staff waiting until medications were nearly exhausted and an out-of-state relative unable to intervene.
  • pro Callers were kept on hold for hours, and the messages were described as deceptive.
  • pro The facility did not take the uncle on walks or outings.
  • pro Management changes caused confusion and made it hard to ensure proper care.
  • pro The facility manager was ineffective and could not control staff; two med techs were rude and unprofessional.
  • pro Residents were intimidated and treated unkindly, and staff spoke behind their backs; those who spoke up about abuse were silenced.
  • pro Deposits, direct withdrawal requirements, and room furnishings were not properly disclosed, and the price was not worth the care.

Review

The Fairmont Grand memory care facility has a history of sharp ups and downs that come through clearly in the accounts of families and visitors. On one hand, an updated review now puts the place at four stars and speaks to real strides in care and a home-like atmosphere. The updater notes that management churn created a lot of confusion, but those changes have begun to settle. They report that the staff have worked to accommodate a relative with a cognitive disability, and that the facility feels more like a home than many others in the area. In short, there is a sense of genuine improvement, and the setting is described as pleasant and welcoming, with four cottages that have been upgraded and nicely appointed.

Yet beneath the updated glow lies a substantial record of frustration and logistical headaches. A prior reviewer recounts ongoing problems with medication management, including calls to family members about medications even though they were told everything would go through the facility's program. The caller describes being left on hold for long stretches, sometimes an hour, which caused real difficulties for an out-of-state family trying to manage a loved one's care. There is also dissatisfaction with broad routine choices, with claims that residents are not taken on walks or outings, despite assurances to the contrary. These issues contributed to a sense that the facility was slow to coordinate with outside authorities and family members.

The moves between facilities, new requirements, and billing rituals are another recurring thread. The reviewer describes a transfer process that required yet another local evaluation even though the information overlapped with what had already been provided by a different facility's doctor. The sense was that the transferring facility's doctor was more familiar with the patient's needs due to more frequent visits, and the nonalignment between facilities created confusion and delays. Financial logistics also caused stress: a deposit request and a voided check for direct withdrawal were not communicated in advance, a missed item list for furnishing a shared room appeared late, and the timing of the move-in was pushed back at the last minute. The reviewer compares the shared-room arrangement to a dorm, noting space issues with a roommate who uses more of the room than anticipated. Overall, the impression is that for a higher price, the experience did not always feel commensurate with the cost, prompting the family to pursue other avenues and to engage with state agencies in hopes of resolving the problems.

Concerns about management and staff behavior feature prominently in the older critiques. One reviewer singles out the facility manager, Waysha W. F., as not having adequate control or direction, accompanied by two med techs who were described as rude and unprofessional. According to the account, these employees could be courteous in person but spoke negatively about residents behind their backs. The reviewer warned that staff who tried to advocate for residents or raise concerns about abuse faced retaliation, including threats of termination if concerns were reported to Waysha. The same account also references a broader culture of intimidation, where residents were allegedly pressured to express strong affection for the facility and where speaking up about abuse or neglect could be met with pushback.

In contrast to the negative portrayals elsewhere, the dementia and memory care wings do earn praise from other voices. A separate set of comments describe extremely rude behavior in the memory care unit during a visit, including a young staff member who needed guidance on manners. Yet those same passages also highlight that the dementia unit has a majority of caregivers described as wonderful and caring, with the staff maintaining smooth operations, staying on top of daily tasks, and helping residents adjust to their new routines. The unit is described as clean and well-run, with laundry consistently handled and a calm, organized environment that brings gratitude from family members. The four cottage-style layout is praised for its beauty and serenity, and several reviewers find the staff there to be caring, considerate, positive, and supportive, with residents themselves appearing to love the team.

Taken together, the mix of experiences suggests a facility with real potential and a genuine commitment to care, particularly within the dementia unit, but one that has struggled with leadership continuity and internal communications. The updated review's optimism about improvements and home-like comfort sits alongside long-standing concerns about phone and payment processes, moving logistics, and the behavior of some staff members. Families considering Fairmont Grand should weigh both sides carefully: there are likely to be compassionate, capable caregivers in the dementia wing, but the overall experience may hinge on which management team happens to be in place and how well they coordinate with families, physicians, and outside agencies. In any case, the recurring themes emphasize the need for clearer communication, reliable care coordination, and a consistent commitment to resident dignity and safety across all units.

Features

Housing

  • 16 resident community capacity 16 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Rapid City Regional (8 miles away) Rapid City Regional (8 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Fairmont Grand Manor in Rapid City, SD is an assisted living community that offers residents a comfortable and independent lifestyle. With a range of amenities and care services available, residents can enjoy their golden years in a supportive and nurturing environment.

Residents at Fairmont Grand Manor have access to a variety of amenities to enhance their daily lives. They can relax and unwind in the indoor common areas or take advantage of the beautiful outdoor space and garden. The community also provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for entertainment and communication needs. Housekeeping services ensure that residents can focus on enjoying their time rather than worrying about chores.

The community offers various types of care to meet individual needs, including assistance with activities of daily living such as bathing, dressing, and transfers. Trained staff are available to coordinate with healthcare providers and assist with medication management. Residents with diabetes benefit from specialized care and diabetic diets.

Meals are provided on-site, taking into account any special dietary restrictions residents may have. In addition to this, there are plenty of dining options nearby for those who prefer dining out.

To keep residents engaged and active, Fairmont Grand Manor organizes community-sponsored activities and scheduled daily activities. Devotional activities off-site provide spiritual nurturing for those who desire it. Transportation arrangements are available for medical appointments, ensuring that residents can easily access healthcare services when needed.

Fairmont Grand Manor boasts a convenient location close to various amenities in the surrounding area. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby. This allows residents easy access to essential services as well as opportunities for recreation and socializing.

Overall, Fairmont Grand Manor offers a supportive assisted living community where seniors can maintain their independence while receiving the care they need. With its range of amenities and convenient location, it is an ideal choice for seniors seeking an enriching retirement experience in Rapid City, SD.

Nearby Places of Interest

Located in Rapid City, South Dakota, this area boasts a variety of amenities that cater to senior living. With multiple physicians and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are several pharmacies nearby for convenient medication management. For those looking to stay active, the area offers several parks for leisurely walks or outdoor activities. Places of worship are also within reach for spiritual fulfillment. When it comes to dining options, there is a range of restaurants and cafes for socializing and enjoying meals. Overall, this neighborhood provides a well-rounded community suitable for seniors seeking convenience and comfort in their daily lives.

Physicians

  • Ferrier (0.1 miles)
  • Black Hills Regional Eye Institute (0.7 miles)
  • Laser Vision Center (0.7 miles)
  • Monument Health Cancer Care Institute (0.8 miles)
  • Black Hills Oral & Maxillofacial Surgery (0.9 miles)
  • Monument Health Heart and Vascular Institute (0.9 miles)
  • Black Hills Plastic Surgery (0.9 miles)

Parks

  • Robbinsdale Park (0.3 miles)
  • Wilson Park (1.5 miles)
  • Dinosaur Park (2.3 miles)
  • Memorial Park (2.4 miles)

Pharmacies

  • Boyds Drug Mart (0.8 miles)
  • Boyd's Drug Rx Express (1.2 miles)
  • Family Fare Pharmacy 3253 (1.3 miles)
  • Monument Health Home+ Specialty Pharmacy (1.4 miles)
  • Walgreens (1.4 miles)
  • Medicine Shoppe (1.7 miles)
  • Rushmore Compounding (1.7 miles)

Hospitals

  • Rapid City Regional Hospital (0.9 miles)
  • Labor and Delivery (0.9 miles)
  • Black Hills Surgical Hospital (1 miles)
  • Black Hills Imaging Center (1 miles)
  • Rapid City Regional Hospital (1 miles)
  • Black Hills Imaging Center (1.4 miles)
  • Monument Health Dialysis Center (2.3 miles)

Places of Worship

  • Cathedral of Our Lady of Perpetual Help (1 miles)
  • Open Bible Christian Center (1.7 miles)
  • First United Methodist Church (1.9 miles)

Restaurants

  • Blue Lantern Lounge (1 miles)
  • McDonald's (1.2 miles)
  • Sonic Drive-In (1.3 miles)
  • Colonial House Restaurant (1.3 miles)
  • Culver's (1.3 miles)
  • Taco John's (1.3 miles)
  • Joe's Place Bar & Grill (1.3 miles)

Cafes

  • Scotters Coffee (1.2 miles)
  • Starbucks (1.5 miles)
  • Pure Bean (1.7 miles)
  • Cambell Street Cafe (2.1 miles)
  • Essence Of Coffee (2.2 miles)

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