Fairmont Grand Manor I

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  • Interior

    A piano with a bench placed in a hallway beneath a landscape painting.

  • Decor

    A cozy living room with sofas, armchairs, a TV, and bookshelves.

  • Living Room

    A spacious living room with chairs, tables, and a fireplace.

  • Lighting

    A spacious, well-lit meeting room with several tables and chairs arranged neatly.

  • Artwork

    A cozy living room with a couch, armchairs, and a piano.

  • Television

    A cozy living room with sofas and a television.

Fairmont Grand Manor I

409 East Fairlane Drive, Rapid City, SD 57701

For more information about senior living options: (844) 490-3973

3.6 from 11 reviews
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Assisted Living

Overall Review of Fairmont Grand Manor I

Pros

  • pro The facility is a nice place that feels more like a home than most places.
  • pro Fairmont Grand accommodates residents' needs and helps them feel more at home.
  • pro The dementia unit staff are wonderful, caring women who keep things running smoothly.
  • pro The dementia unit is kept clean and the laundry is always done.
  • pro The staff are caring, considerate, positive, supportive, and kind.
  • pro The layout features four nicely upgraded cottages that are beautifully appointed.
  • pro Pricing is very reasonable.
  • pro Residents love the staff.
  • pro The staff help residents adjust to this new chapter in life.

Cons

  • pro The reviewer finds the facility aggravating.
  • pro They claim medication management involved miscommunication and delays, including calls about meds and long hold times.
  • pro They state it took three months to resolve payment issues due to being put on hold for about an hour.
  • pro They allege the automated message they heard is deceptive.
  • pro They say residents are not taken for walks or outings.
  • pro They feel there are more problems than value for the price.
  • pro They report an unnecessary duplicate medical evaluation during transfer, and that the other facility's doctor knew more than the primary physician.
  • pro They say a deposit and a voided check were required without prior notice.
  • pro They state they were not told what items were needed to furnish the shared room.
  • pro They note move-in was delayed by a day due to lack of information.
  • pro They claim the shared-room space is tight because a roommate takes up more space.
  • pro They criticize management and staff as rude and unprofessional; the manager supposedly has no real control; staff talk behind backs; residents are pressured to profess love for the facility; residents feel intimidated and treated unkindly.
  • pro They say staff who raise concerns or report abuse are silenced, with potential termination for showing care.

Review

Fairmont Grand has been a place of strong, mixed feelings for a family member who entrusted his uncle to its care. The overall picture comes from two different moments in time: an earlier, sharply negative set of experiences voiced by a concerned medical power of attorney and family member, and a later update that acknowledges some improvements after management changes. The uncle in question has a cognitive disability, and the reviewer emphasizes that this circumstance made consistent, thoughtful care especially important. The update itself signals a more hopeful tone, suggesting that the facility did strive to improve even amidst chaos and turnover.

In the original set of comments, the most persistent and painful problems centered on medication management and communication. The reviewer describes being told that all medications would have to go through the facility's program, only to be contacted about medications late in the process, sometimes when the uncle was nearly out of medicine. The reviewer recalls being stuck on hold for long periods - "for an hour, wait for an hour, get tired and hang up" - and then hearing what they believed to be misleading or inaccurate messages. The implication is that critical health needs were not being checked or synchronized in a timely fashion, a serious concern when a family member's well-being depends on reliable access to medications and clear guidance about medical routines.

Other major themes from the old review concern the transfer into Fairmont Grand and the logistical hurdles that followed. The new facility allegedly required an additional in-town evaluation, even though the information from the previous doctor was the same and the in-town doctor reportedly knew less about the uncle's day-to-day needs than the prior clinician. The reviewer also notes a problem with money and billing: a deposit and a voided check were required for direct withdrawal, but this was not communicated, and the reviewer's checkbook was left behind out of state. There was also an expectation that certain items would be furnished for the uncle's shared room, information that arrived only at the last minute, forcing a move-in date to be pushed back. The upshot, according to the reviewer, was the added stress and disarray of a first-time transition into a shared living situation that felt like a dorm rather than a home.

Financial concerns lay heavily in the assessment of value. The reviewer questions the cost in light of the friction, miscommunications, and the perceived churn of management. "For how much is being paid it is not worth it," they write, and they describe an ongoing effort to relocate the uncle elsewhere, even partnering with state agencies such as DSS and DHS to try to untangle the situation. The sentiment is a warning to others: "Save yourself the hassle and avoid this place at all costs." The language is blunt and urgent, reflecting a deep frustration with the administrative and financial sides of care, as well as with the emotional toll of watching a family member struggle to get needed support.

A significant portion of the critique is devoted to staff and management dynamics. The reviewer singles out a facility manager, Waysha W. F., and two med techs described as rudely and unprofessionally run, with a troubling sense of in-group politics - "They smile in your face but talk behind your back." The claim that Waysha had no real control over the staff, despite her position as the leader, is meant to underscore a sense of organizational dysfunction. The reviewer also alleges a culture in which residents are pressured to profess their affection for the facility, and where staff who speak up on residents' behalf or who report concerns about abuse could face retaliation, including dismissal. The claim that advocacy for residents could lead to negative consequences is alarming and paints a picture of a workplace where safe, respectful reporting is perceived to be discouraged.

Within the same broad critique, there are voices that reveal a more nuanced, albeit inconsistent, experience. The old review does acknowledge some positive moments: there are memories of extremely rude behavior observed in the memory care unit during a visit, but also mentions dementia unit staff described as wonderful and caring. The dementia unit is praised for its atmosphere - described as well-run, with clean facilities and reliable laundry service. There are also remarks about the physical campus itself: four cottages that felt like a homey, cottage-living environment, recently upgraded and beautifully appointed. The staff in the dementia unit are framed as supportive and capable, and there is gratitude expressed for the care they provided, as well as appreciation for the reasonable pricing that made the facility seem a more affordable option.

The update provided by the reviewer later shifts the emphasis somewhat. It acknowledges that management turnover and changes led to confusion and inconsistency at times, but also credits the facility with meaningful improvements that helped the uncle receive better accommodations for his cognitive needs. The reviewer describes the care as having grown more home-like and notes that, despite ongoing challenges, the staff and administration did make efforts to adapt to the uncle's needs over time. In this later voice, Fairmont Grand is portrayed as a place that can offer a sense of home and belonging, particularly when there is a willingness to adjust practices and respond to individual residents' requirements.

Taken together, the narratives converge on a central tension: Fairmont Grand is capable of providing compassionate, attentive care - especially in its dementia-focused areas and in terms of creating a warm, home-like environment - yet it also embodies significant organizational and practical shortcomings. The early experiences highlight frustrating delays, miscommunications, and an expensive, high-stakes mismatch between expectations and reality for families managing complex medical and cognitive needs. The later update, while not erasing those past difficulties, suggests that the facility's leadership and staff were taking steps to address them and to tailor care more closely to an aging loved one with a cognitive disability. For families evaluating this facility, the stories paint a portrait of a place that can feel like home and offer meaningful care in some settings, but which also requires vigilance, persistence, and a willingness to advocate vigorously for timely, coordinated medical and daily-living support.

Features

Housing

  • 16 resident community capacity 16 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Rapid City Regional (8 miles away) Rapid City Regional (8 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Fairmont Grand Manor I in Rapid City, SD is a luxurious assisted living community that offers exceptional care services and an array of amenities. Residents can enjoy the convenience of dining in a spacious dining room where delicious meals are served daily. The community is fully furnished with comfortable and elegant furniture, ensuring that residents feel at home.

Fairmont Grand Manor I also boasts a beautiful garden where residents can relax and enjoy the natural surroundings. The community provides housekeeping services to ensure that residents' living spaces are always clean and tidy. Move-in coordination is available for those transitioning into the community.

Outdoor space is available for residents to enjoy fresh air and engage in outdoor activities. Telephone service and Wi-Fi/high-speed internet connection are provided, allowing residents to stay connected with friends and family.

The community offers comprehensive care services, including assistance with activities of daily living such as bathing, dressing, and transfers. There is coordination with health care providers to ensure that residents receive necessary care. Special dietary needs, including diabetes diets, are accommodated in meal preparation and service. Medication management services are also provided.

Transportation arrangements, both for medical needs and doctors' appointments, are available for the convenience of residents. Residents can also take advantage of nearby cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals.

At Fairmont Grand Manor I in Rapid City, SD, residents can enjoy a vibrant lifestyle filled with engaging activities while receiving personalized care in a luxurious environment.

Nearby Places of Interest

Physicians

  • Ferrier (0.1 miles)
  • Black Hills Regional Eye Institute (0.7 miles)
  • Laser Vision Center (0.7 miles)
  • Monument Health Cancer Care Institute (0.8 miles)
  • Black Hills Oral & Maxillofacial Surgery (0.9 miles)
  • Black Hills Plastic Surgery (0.9 miles)
  • Plastic Surgical Center of Rapid City (0.9 miles)

Parks

  • Robbinsdale Park (0.3 miles)
  • Wilson Park (1.5 miles)
  • Dinosaur Park (2.3 miles)
  • Memorial Park (2.4 miles)

Hospitals

  • Rapid City Regional Hospital (0.8 miles)
  • Labor and Delivery (0.8 miles)
  • Black Hills Surgical Hospital (0.9 miles)
  • Black Hills Imaging Center (1 miles)
  • Rapid City Regional Hospital (1 miles)
  • Black Hills Imaging Center (1.4 miles)
  • Monument Health Dialysis Center (2.3 miles)

Pharmacies

  • Boyds Drug Mart (0.9 miles)
  • Boyd's Drug Rx Express (1.1 miles)
  • Family Fare Pharmacy 3253 (1.3 miles)
  • Monument Health Home+ Specialty Pharmacy (1.4 miles)
  • Walgreens (1.4 miles)
  • Medicine Shoppe (1.7 miles)
  • Rushmore Compounding (1.7 miles)

Places of Worship

  • Cathedral of Our Lady of Perpetual Help (1 miles)
  • Open Bible Christian Center (1.8 miles)
  • First United Methodist Church (1.9 miles)

Restaurants

  • Blue Lantern Lounge (1.1 miles)
  • McDonald's (1.2 miles)
  • Colonial House Restaurant (1.2 miles)
  • Sonic Drive-In (1.2 miles)
  • Culver's (1.2 miles)
  • Perkins Restaurant and Bakery (1.3 miles)
  • Joe's Place Bar & Grill (1.3 miles)

Cafes

  • Scotters Coffee (1.2 miles)
  • Starbucks (1.4 miles)
  • Pure Bean (1.7 miles)
  • Cambell Street Cafe (2.2 miles)
  • Essence Of Coffee (2.2 miles)

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