BrightStar Care - Greenville

Pros

• Michelle was incredibly attentive, treating the dad like family and caring for him physically while encouraging him mentally.
• BrightStar assembled an excellent team and provided reassuring, 24/7 care during an emergency.
• The nurses Leashia Cannon, Courtney Hayes, and Heather Haney were described as wonderful professionals.
• The Greer location staff were professional, proactive, and highly attentive to needs.
• BrightStar Care is described as the best choice for elder care, offering compassionate, flexible, and reasonably priced services.
• Kaneisha Williams is a blessing, caring for mom and dad with love and compassion.
• Ms. Shavona J. provided round-the-clock caregivers; the caregivers are excellent and BrightStar maintains high standards.
• Donna was the best nurse, delivering outstanding care.
• Kandace Bennett is dependable, caring, and goes above and beyond to ensure proper care, including cooking, cleaning, and medication management.
• The caregivers are outstanding and greatly appreciated by families.
• Tina is described as the absolute best infusion nurse and is invaluable.
• BrightStar caregivers and staff provide loving, dignified in-home care and feel like family.
• Tammy is incredibly helpful and caring, a great fit for the family.
• Sandra Colon provided amazing support and is highly recommended.
• Easley location staff are great listeners who prioritize client/caregiver compatibility.
• Easley caregivers deliver physical, emotional, and mental support and foster a family-like atmosphere.

Cons

• They sent the most rudest people to provide care for my mother. They sat around on their phones and ate my mother's food. Needless to say we switched companies.
• Don't think I need to share the issues. But do yourself a favor find a different agency.
• Although the gentleman who came to me told me that there wouldn't be any problems.... he called and stated that no one would come to my home (I live in a hotel for the last 2.5 years). I'm sorry but if you choose not to take a client, then you shouldn't be in a home health care setting.
• BrightStar home health Care in Easley SC, home health temporary aids were not very helpful in my care except for Brandy and Summer they were very good, the home health aid I have now is very young and doesn't know what she is doing because I am not hard to take care of.
• BRIGHT HEALTHCARE is a very irresponsible company in its payments and claims handling. They don't pay the medical service providers on time, so the client has to do it. They blatantly play with the client!

Review

BrightStar Care emerges from these accounts as a remarkably compassionate partner in elder care, with families consistently praising the level of care, the warmth of the staff, and the way their loved ones are treated with dignity and respect. Across stories from Greer, Easley, and surrounding areas, the common thread is that BrightStar can be a lifeline when 24/7 support is needed, especially for loved ones facing Alzheimer's and other memory-related challenges. Clients highlight not only the clinical or daily living tasks but also the emotional and mental engagement that helps keep seniors connected, safe, and nurtured in the comfort of home.

One deeply moving testimonial centers on a family's experience with Michelle, who cared for a dad during his final weeks after transferring him to Kauhale Memory Care. Michelle's attentiveness stood out as if he were her own father: she provided physical care, encouraged mental activity, and gently pushed him to stay engaged. She even created 3x5 cards and placed them in different parts of his room to help the staff understand him and care for him better. The family's gratitude is palpable, culminating in a heartfelt note of thanks for Michelle as their dad's life neared its end, and for the photo she captured as a lasting gift.

Beyond that individual story, clients repeatedly describe BrightStar as a company that can assemble an excellent team for home care, even in emergency situations. Several reviewers mention that, when the family needed round-the-clock support for a loved one with Alzheimer's, BrightStar responded with a capable, caring group who kept the home environment orderly and clean, and who made the experience as reassuring as possible for family members who visited or checked in. The sense of reliability comes through in phrases about consistency, attentiveness, and a staff that truly listens to the needs of both the patient and the family.

The reviews also name a large roster of dedicated caregivers and frontline staff who contributed to a positive caregiving experience. Names like Ashley, Julia, Lauren, Kelly, Mary Paul, Elizabeth, Madison, Atianna, Anita, and Juanita appear in one long list of thanks, underscoring the breadth of BrightStar's team. Other families single out cherished caregivers such as Leashia Cannon, Courtney Hayes, Heather Haney, Wanda, Ashley, and Mahogany Evans in Greer, as well as caregivers who offered exceptional support in Easley. When families describe their caregivers as "part of the family," "caring and professional," or capable of providing not only physical care but emotional and mental stimulation, it speaks to BrightStar's emphasis on person-centered, compassionate service.

Location and scheduling matter, too. Several reviews highlight the Greer location - specifically noting 110 W. Church St, Greer, SC - as a hub where staff were proactive about scheduling and highly responsive to client and family needs. The front office is praised for its responsiveness and for maintaining continuity and adaptability in care plans. In Easley, reviewers commend the staff's professionalism and the way they balance care planning with a genuine sense of partnership with families. Across locations, families repeatedly acknowledge that BrightStar's team makes a concerted effort to ensure that their loved ones are safe, comfortable, and engaged, and that caregivers often go above and beyond to honor patients' routines and preferences.

Not every experience, however, was perfectly positive. A few reviews describe significant frustrations - ranging from encounters with staff who seemed unfocused or uninterested to reports of no-shows or broken promises about home visits. Some families felt that certain aides were not up to the task, while others expressed that scheduling changes or inconsistent staffing made caregiving more stressful than necessary. One reviewer even advised others to seek a different agency, highlighting the importance of finding a team and a local match that aligns with a family's expectations and the patient's needs. These voices remind us that, with home care, experiences can vary by individual location, team chemistry, and specific caregiving assignments.

There is also a mention of broader administrative concerns in the realm of similar-sounding firms. A review references Bright Healthcare - distinct from BrightStar Care - describing serious issues with payments and claims handling, noting late payments to providers and client-side burdens. The contrast in naming underscores the importance for families to verify the exact agency they're engaging and to understand how any related entities operate. Regardless, the overarching message remains clear: BrightStar's strength lies in the people who show up, the relationships they build, and the way they unite to lift the burden from families during tough times.

Taken together, these reflections sketch a portrait of BrightStar Care as a company capable of extraordinary, compassionate service when the right caregiver team is matched with the right client and location. The stories celebrate moments of profound kindness, practical competence, and a sense of family that many families come to rely on during the hardest days of caregiving. At the same time, they acknowledge that consistently excellent care depends on reliable staffing, dependable scheduling, and ongoing alignment between families and care teams. For anyone considering in-home care for a loved one, these reviews suggest that BrightStar can be an extraordinary partner - so long as you find the right local team and maintain open, proactive communication about needs, expectations, and any concerns that arise.

This part of Greer, South Carolina, offers a variety of amenities and services that may be appealing for seniors looking to relocate. With multiple parks nearby, such as East Riverside Park and Gary L. Pittman Memorial Park, there are opportunities for outdoor recreation and relaxation. In terms of healthcare, there are several physicians' offices and hospitals in close proximity, including Greer Memorial Hospital and AFC Urgent Care. Additionally, the area boasts a selection of restaurants, cafes, pharmacies, places of worship, and transportation options like Greenville-Spartanburg International Airport. Overall, this neighborhood provides convenience and accessibility for seniors seeking a well-rounded community to call home.

Parks

• East Riverside Park (0.1 miles)
• Gary L. Pittman Memorial Park (3.8 miles)

Physicians

• MD 360 Greer (0.3 miles)
• Cypress Internal Medicine (1.6 miles)
• Balanced Solutions NATURAL HORMONE REPLACEMENT THERAPY (2.3 miles)
• Balanced Solution Medicine (2.3 miles)
• Greer Family Medicine (2.8 miles)
• Warren Keith Stafford (2.9 miles)
• Eastside Pediatrics (2.9 miles)

Hospitals

• Greer Memorial Hospital (1.6 miles)
• AFC Urgent Care - Bon Secours - Greer (2.5 miles)
• Surgery Center At Pelham (3.7 miles)
• Spartanburg Regional (3.7 miles)
• Village Hospital (3.8 miles)
• Patewood Medical Campus (4.9 miles)
• Patewood Memorial Hospital (5.1 miles)

Restaurants

• 13 Stripes Brewery (1.8 miles)
• Dillards Farms Ice Cream (2.1 miles)
• IHOP (2.5 miles)
• Cook Out (2.5 miles)
• Burger King (2.8 miles)
• South House Restaurant (2.9 miles)
• Taco Bell (3 miles)

Cafes

• Junto Coffee (1.8 miles)
• Panera Bread (3 miles)
• Starbucks (3 miles)
• Starbucks (3.3 miles)
• Starbucks (5.6 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Upstate Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Professional Pharmacy of Greer (3.5 miles)

Places of Worship

• Brushy Creek Baptist Church (2.2 miles)

Transportation

• Concourse A (2.7 miles)
• Greenville-Spartanburg International Airport (GSP) (2.7 miles)
• Escape Lounges (2.7 miles)
• Baggage Claim (2.7 miles)
• Concourse B (2.7 miles)
• TSA Pre (2.7 miles)

Theaters

• Regal Hollywood & RPX - Greenville (5.4 miles)