Harmony at West Ashley

Pros

• Many residents appreciate the friendly and helpful staff at Harmony at West Ashley, noting their professionalism and attentiveness.
• The facility is described as modern, clean, and spacious, with a variety of amenities such as a gym, theater, and beautiful grounds.
• Residents enjoy participating in social activities like happy hour, exercise classes, and games, fostering a sense of community.
• The food quality is generally considered good by some residents, with multiple meal choices available.
• Several families recommend Harmony for its excellent care during recovery periods and for both short-term and long-term care needs.
• The apartment options are well-received, with many residents finding them comfortable and nicely decorated.
• Overall experiences from some residents highlight satisfaction with cleanliness and the positive atmosphere in the community.

Cons

• The facility is short-staffed and does not respond timely to phone calls or emails, leading to inadequate care for assisted living residents.
• Residents do not receive consistent care, including basic needs like showering, bed changing, and laundry services.
• There were issues with cleanliness, as sheets were not being changed weekly and many complained about the quality of food provided.
• The communication from staff can be poor, resulting in residents feeling stranded or denied assistance when needed.
• There has been significant turnover in staff, which raises concerns about the stability and quality of care offered at the facility.
• Certain residents experienced a decline in care quality following administrative changes, leading to dissatisfaction with the services provided.
• One reviewer expressed that their loved one was not receiving medications properly during their stay, indicating serious management issues within the organization.

Review

Harmony at West Ashley has received a mix of reviews from residents and their families, reflecting a range of experiences regarding care quality, staffing, amenities, and overall satisfaction. The facility offers both independent living and assisted living accommodations, which some appreciate for fostering a community feel. Others, however, expressed significant concerns about its operations and the level of care provided to residents requiring assistance.

Some reviewers praised the facility’s amenities, noting its modern design with plenty of activities available for residents. Features like a gym, movie theater, card room, library, and pub with an outdoor patio contribute to a vibrant environment that many find appealing. Residents enjoyed participating in social events such as happy hour and exercise classes. The spacious grounds also provided a pleasant atmosphere filled with greenery and water features like ponds populated by ducks and turtles. Many noted that the apartments themselves were well-kept and allowed personalization with decorations outside their doors.

On the flip side, several reviews highlighted serious shortcomings in staff responsiveness and care quality. Reports of understaffing were common among those who experienced delays in receiving assistance for basic needs like showering or laundry changes. One reviewer described how their family member was left unattended after falling on the floor while staff could not be reached promptly. Another mentioned inadequate communication regarding care levels; despite paying for higher services, essential needs were overlooked. This inconsistency has led some families to feel frustrated with the overall management of the facility.

Food quality also emerged as a recurring issue among several reviews. While some residents found meal options acceptable, others criticized the taste and service speed during dining hours. Complaints about food waste indicated that many residents were dissatisfied enough to avoid meals altogether at times. Despite these grievances regarding dining experiences, some expressed appreciation for having one meal included per day in their loved one's stay at Harmony.

Overall sentiments toward staff varied significantly among reviewers; while several found employees friendly and attentive despite being stretched thin due to staffing shortages, others felt ignored or disrespected by caregivers who did not seem familiar with their loved ones’ needs or preferences over time. In light of these staffing challenges resulting from high turnover rates—especially following changes in management—some family members reported feeling less confident in the quality of care provided.

In terms of community relations within Harmony at West Ashley itself, positive interactions cultivated friendships among residents during communal activities contributed positively to many individuals’ experiences there—even amidst mixed feelings about other aspects such as administration or dining options offered throughout different shifts of care coverage. However noteworthy complaints emphasize visiting prospects' need for careful consideration assessing multiple facilities before making final commitments—highlighting concerns surrounding fluctuating standards tied directly back into operational realities affecting daily life routines within this particular residential setting.

This part of Charleston, South Carolina, offers a variety of healthcare options with multiple physicians' offices and hospitals nearby, providing easy access to medical care. There are also several restaurants and cafes within a short distance, offering convenient dining options. The area features parks for outdoor recreation and pharmacies for easy access to medications. Additionally, there is transportation available through the nearby airport for those looking to travel. The Greek Orthodox Church of the Holy Trinity provides a place of worship for spiritual needs. Overall, this neighborhood offers a mix of amenities and services that cater to the needs of seniors looking to live in a well-rounded community.

Physicians

• Dermatology & Laser Center of Charleston (0.2 miles)
• Brian G. Cuddy, MD (0.4 miles)
• Carolina Lung & Critical Care (0.5 miles)
• Charleston ENT (0.6 miles)
• Roper St Francis Cancer Center (0.6 miles)
• MUSC Health Primary Care - West Ashley (0.6 miles)
• Charleston Hematology Oncology Associates (0.6 miles)

Restaurants

• O'Charley's Restaurant + Bar (0.4 miles)
• Chick-Fil-A (0.6 miles)
• Chick-Fil-A (2.6 miles)
• Gilligan's Restaurant-John's Island (3.5 miles)
• Southside 17 Bar & Grill (3.5 miles)
• Gene's Haufbrau (4.3 miles)
• Bonefish Grill (4.4 miles)

Hospitals

• Bon Secours St Francis Hospital (0.5 miles)
• Center For Abandoned Cats And Tomatoes (2.1 miles)
• Roper Hospital Ambulatory Surgery & Pain Management (5.6 miles)
• MUSC Ashley River Tower (6 miles)
• Musc Shawn Jenkins Children's Hospital (6.1 miles)
• Roper St Francis Foundation (6.1 miles)
• Emergency Department, Roper Hospital (6.2 miles)

Parks

• West Ashley Park (0.8 miles)
• Medway Park (4.8 miles)
• Brittlebank Park (5.5 miles)
• Hampton Park Dog Run (5.6 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Primary Rx (1.7 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.7 miles)
• Walmart Pharmacy (5 miles)

Cafes

• Panera Bread (1.7 miles)
• Estuary Beans & Barley (5.4 miles)
• Sightsee (6.2 miles)
• The Daily (6.3 miles)

Transportation

• Baggage Claim (5.3 miles)
• Charleston International Airport (CHS) (5.3 miles)

Places of Worship

• Greek Orthodox Church of the Holy Trinity (6 miles)