Nhc Health Care - Charleston

Pros

• The facility at NHC HealthCare, Charleston was nice and clean.
• The staff at NHC HealthCare, Charleston were helpful and willing to listen.
• The residents at NHC HealthCare, Charleston were friendly and interacted with each other.
• The amenities at NHC Assisted Living were nice and the staff was friendly.
• The staff at NHC Healthcare Charleston for rehab were more than helpful.
• The room at NHC Healthcare Charleston for rehab was clean and adequate.
• The staff at NHC Healthcare Charleston seemed caring and the room was clean.
• The facility at NHC Assisted Living was nice and clean, and the staff assisted residents with their needs.

Cons

• The staff was rude and unhelpful, taking a long time to respond to patient needs.
• The facility lost the patient's clothes and did not notify the family.
• The patient did not receive adequate therapy and came home with injuries and a rash.
• The meals were small and not suitable for younger patients in need of physical therapy.
• Some nurses were extremely rude and dismissive towards patients' requests.
• The facility did not provide adequate water intake for a patient with kidney disease, leading to severe dehydration.
• The facility had poor infection control measures, allowing anyone to enter without proper screening or identification.
• The social worker was uncooperative and accused the family of neglecting the patient.
• Items went missing from the patient's room, suggesting possible negligence or theft within the facility.
• The facility discharged the patient prematurely without ensuring their safety at home.

Review

NHC HealthCare, located in Charleston, has received mixed reviews from individuals who have had loved ones stay there for respite care or rehabilitation. One reviewer had a positive experience, describing the facility as nice and clean with friendly staff and residents who interacted with each other. Their father-in-law enjoyed his time there, participating in activities such as bingo and singing songs. However, the reviewer did mention that they were not happy with the frequency of diaper changes.

Another reviewer gave NHC HealthCare a one-star rating, expressing their disappointment with several aspects of the facility. They complained about the lack of security measures as anyone could enter rooms without proper identification. Response times for nurse assistance varied greatly, ranging from 30 minutes to 2 hours. The size of meals was deemed inadequate for younger patients in need of physical therapy. The staff was described as rude and unresponsive, with complaints often being dismissed by management. The reviewer expressed concern for patients with Alzheimer's or dementia who may be unable to communicate their issues.

One individual mentioned that their mother had been to NHC HealthCare twice for rehab after breaking her hip and tailbone. They found the staff to be helpful and enjoyed walking into a clean facility reminiscent of a nice hotel. The mother appreciated being able to select her own meals and participating in church services and entertainment events. The large gym offered ample space for rehab exercises.

A particularly negative review detailed a series of incidents that occurred during their father's 4-day stay at NHC HealthCare following a hospital visit. Clothes provided by the family were lost, hearing aid batteries were not replaced resulting in communication difficulties, therapy sessions were not properly carried out, resulting in decreased strength levels upon discharge, and hygiene needs were neglected leading to rashes and injuries caused by falls when trying to reach assistance independently.

Another reviewer shared a similar negative experience involving poor nursing care and neglectful behavior towards their 80-year-old mother who was recovering from multiple fractures. They mentioned issues with vomiting, stomach problems, and a lack of proper dietary accommodations for their mother's diabetes. The reviewer urged others to think twice before sending their loved ones to this facility.

On the other hand, one reviewer expressed satisfaction with NHC Healthcare Charleston, stating that they did not have any real issues during their mother's month-long stay there. The staff was caring, the room clean, and the food appeared adequate.

Finally, NHC Assisted Living received a positive review in terms of amenities and staff friendliness. Outings to various places were offered, such as malls and grocery stores, and activities like bingo and aerobics were available for residents.

In summary, reviews for NHC HealthCare Charleston are mixed. While some individuals had positive experiences with clean facilities, friendly staff, and satisfactory care for their loved ones' rehab needs, others faced issues such as neglectful behavior from some nurses or assistants, lost personal belongings, inadequate response times for assistance calls, insufficient meal portions, poor hygiene care resulting in rashes or injuries due to falls when trying to reach assistance independently. These negative experiences highlight the importance of thorough research and consideration when selecting a healthcare facility for loved ones.

Physicians

• Charleston Brace (0.2 miles)
• Charleston Hematology Oncology Associates (0.4 miles)
• MUSC Health Primary Care - West Ashley (0.4 miles)
• Roper St Francis Cancer Center (0.5 miles)
• Physicians’ Eye Surgery Center (0.5 miles)
• West Ashley Family Medicine (0.5 miles)
• Carolina Lung & Critical Care (0.5 miles)

Restaurants

• Chick-Fil-A (0.3 miles)
• O'Charley's Restaurant + Bar (0.5 miles)
• Chick-Fil-A (2.3 miles)
• Gene's Haufbrau (3.7 miles)
• Bonefish Grill (3.8 miles)
• McDonald's (4 miles)
• Golden Corral (4 miles)

Hospitals

• Bon Secours St Francis Hospital (0.5 miles)
• Center For Abandoned Cats And Tomatoes (2 miles)
• Roper Hospital Ambulatory Surgery & Pain Management (5.2 miles)
• MUSC Ashley River Tower (5.4 miles)
• Musc Shawn Jenkins Children's Hospital (5.4 miles)
• Roper St Francis Foundation (5.5 miles)
• Emergency Department, Roper Hospital (5.5 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Primary Rx (1.5 miles)
• Walgreens (2.7 miles)
• Walgreens (4.4 miles)
• Walmart Pharmacy (4.4 miles)
• Low Country Diagnostics Compounding Lab (4.5 miles)

Parks

• West Ashley Park (1.3 miles)
• Medway Park (4.5 miles)
• Brittlebank Park (4.8 miles)
• Hampton Park Dog Run (4.8 miles)

Cafes

• Panera Bread (1.4 miles)
• Sightsee (5.4 miles)
• The Daily (5.6 miles)

Transportation

• Baggage Claim (4.8 miles)
• Charleston International Airport (CHS) (4.8 miles)

Places of Worship

• Greek Orthodox Church of the Holy Trinity (5.3 miles)
• North Charleston United Methodist Church (5.6 miles)