Ashley Gardens Transitional Assisted Living and Memory Care

Pros

• The staff at Ashley Gardens develops warm and appropriate relationships with the residents, treating them like family.
• Caregivers at Ashley Gardens provide respectful care that allows residents to maintain their dignity.
• Families feel supported by the staff throughout difficult times, demonstrating compassion and understanding.
• Residents enjoy a variety of activities and events that foster a sense of community and engagement.
• The facility is clean, well-maintained, and creates a welcoming environment for both residents and visitors.
• Staff members are described as friendly, knowledgeable, and genuinely caring towards the residents.
• Families appreciate the regular communication from the directors, including updates on their loved ones' activities and well-being.
• Residents’ personal care items are generally well-managed, contributing to their overall happiness and contentment in the facility.
• Many families express high levels of satisfaction with the quality of care provided at Ashley Gardens compared to other facilities they have encountered.

Cons

• A family member reported that their dad was injured and had multiple broken bones while under care at Ashley Gardens, alleging that the staff lied about the circumstances of the injury.
• One review described the facility smelling like urine and noted residents appearing uncared for, with dirty clothing and insufficient staff attendance.
• A reviewer expressed frustration over missing personal items despite labeling them, suggesting inadequate attention to residents' belongings.
• Concerns were raised about high staff turnover in 2024 and lackluster communication from management during transitions.
• Another reviewer mentioned that although there were engaging activities for residents, additional costs were not clearly communicated upfront, leading to potential misunderstandings.

Review

Ashley Gardens has received a diverse range of reviews from families who have entrusted the care of their loved ones to this memory care facility. Many reviewers express deep appreciation for the quality of care provided at Ashley Gardens, highlighting the warm relationships that staff members develop with residents. A recurring theme is the genuine affection exhibited by caregivers towards those in their charge, which fosters an environment where residents feel respected and valued. One family shared that their father became truly at home at Ashley Gardens thanks to the dedicated caregivers who treated him like family, emphasizing that no facility is perfect but that Ashley Gardens met his needs exceptionally well.

Some families noted that despite staffing changes over recent months, there was an overall consistency in the love and respect shown to residents. The facility is appreciated for its supportive atmosphere, where employees coordinate well with families and create meaningful connections with residents. For example, one reviewer praised the staff's compassion during difficult times, emphasizing how they supported both the resident and family alike as they navigated end-of-life challenges.

However, not all experiences have been positive. Several reviews raised concerns about specific incidents of mishandling care and administrative practices within Ashley Gardens. One alarming account detailed a serious injury suffered by a resident shortly after being admitted, including broken bones under circumstances described as suspicious. This reviewer expressed deep disappointment with the facility’s handling of events following their loved one's injury and criticized its management for lack of transparency regarding what occurred.

Despite these troubling accounts, many other reviews paint a more favorable picture of Ashley Gardens' day-to-day operations and activities. Families appreciate the variety of engaging activities provided for residents, creating opportunities for social interaction and enjoyment. Events such as monthly holiday parties foster community involvement between staff members and family members alike. However, some critiques arose regarding additional costs associated with certain activities that were not clearly communicated beforehand.

The cleanliness of the environment and attention to personal care also received praise from various reviewers who noted how well-tended both personal spaces and communal areas appeared during visits. Descriptions included neatly arranged rooms filled with personal touches reflecting each resident’s individuality. In contrast, some complaints mentioned instances where facilities did not meet expected hygiene standards consistently—especially concerning odor issues related to resident accidents—which led to dissatisfaction among visitors.

Ultimately, multiple reviewers highlighted an overall sense of gratitude towards Ashley Gardens while acknowledging its imperfections typical in memory care settings. While some families dealt with challenges related to communication or specific incidents indicating mismanagement or neglect, many expressed relief at finding a place where their loved ones felt safe, cared for consistently, and engaged meaningfully in daily activities designed to enhance their quality of life.

In conclusion, while experiences varied significantly among families navigating dementia-focused care at Ashley Gardens—from heartwarming stories underscoring strong community bonds to cautionary tales revealing potential missteps—there seems to be an overarching sentiment that when managed effectively by compassionate individuals committed to resident dignity and wellbeing, memory care can offer invaluable support for both residents struggling with cognitive decline and their devoted families seeking peace of mind during challenging times.

This part of Charleston, South Carolina offers a convenient and accessible location for seniors looking to settle down. With various healthcare facilities nearby such as dermatology centers, cancer centers, and primary care clinics, residents can easily access medical care when needed. Additionally, there are plenty of dining options ranging from casual restaurants like O'Charley's to fast food chains like Chick-Fil-A. The presence of pharmacies like CVS and Walgreens also ensures easy access to medications. For recreation, there are parks like West Ashley Park for outdoor activities. Overall, this area provides a blend of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Dermatology & Laser Center of Charleston (0.1 miles)
• Brian G. Cuddy, MD (0.2 miles)
• Carolina Lung & Critical Care (0.3 miles)
• Charleston ENT (0.3 miles)
• Roper St Francis Cancer Center (0.3 miles)
• Charleston Hematology Oncology Associates (0.4 miles)
• MUSC Health Primary Care - West Ashley (0.5 miles)

Restaurants

• O'Charley's Restaurant + Bar (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Chick-Fil-A (2.4 miles)
• Gilligan's Restaurant-John's Island (3.7 miles)
• Southside 17 Bar & Grill (3.7 miles)
• Gene's Haufbrau (4 miles)
• Bonefish Grill (4.4 miles)

Hospitals

• Bon Secours St Francis Hospital (0.3 miles)
• Center For Abandoned Cats And Tomatoes (1.9 miles)
• Roper Hospital Ambulatory Surgery & Pain Management (5.3 miles)
• MUSC Ashley River Tower (5.8 miles)
• Musc Shawn Jenkins Children's Hospital (5.8 miles)
• Roper St Francis Foundation (5.9 miles)
• Emergency Department, Roper Hospital (5.9 miles)

Parks

• West Ashley Park (1 miles)
• Medway Park (4.5 miles)
• Brittlebank Park (5.2 miles)
• Hampton Park Dog Run (5.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• Primary Rx (1.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.6 miles)
• Low Country Diagnostics Compounding Lab (4.8 miles)

Cafes

• Panera Bread (1.4 miles)
• Estuary Beans & Barley (5.4 miles)
• Sightsee (5.9 miles)
• The Daily (6.1 miles)

Transportation

• Baggage Claim (5.3 miles)
• Charleston International Airport (CHS) (5.3 miles)

Places of Worship

• Greek Orthodox Church of the Holy Trinity (5.8 miles)