Pawtucket Center

Pros

• Some staff members are kind and genuinely interested in the residents' well-being.
• The staff consistently go above and beyond to address resident needs and complaints.
• Whenever complaints arise, the staff works diligently to resolve them to the best of their ability.

Cons

• The facility has gone downhill badly since the reviewer’s mother was admitted three years ago.
• The reviewer had to repeatedly ask for meetings regarding their mother's care, indicating poor communication and responsiveness.
• Despite attempts to update contact information for over two years, the facility still failed to notify the reviewer when their mother went into the hospital.
• The mother's condition deteriorated at the facility, resulting in bed sores and severe dehydration.
• The building is old and has not been renovated recently, contributing to a lack of proper care.
• The air conditioning in larger rooms is insufficient, creating an uncomfortable environment.
• The overall facilities are limited and unimpressive, reflecting poorly on the quality of care provided.

Review

The experiences shared by family members of residents at the care facility reveal a troubling narrative about the quality of care and overall environment in which their loved ones reside. Initially, the facility garnered praise for its services, with one reviewer noting that their mother had a positive experience three years prior. Unfortunately, since then, there has been a noticeable decline in both care standards and communication practices. The frustrations expressed highlight the disdain for what seems to be deteriorating management and operational oversight at the center.

A significant concern raised is related to communication, especially concerning updates on residents' well-being. One reviewer illustrated this issue poignantly by recounting how they were left uninformed about their mother’s hospitalization. Despite multiple attempts over two years to update contact information with the facility, these efforts went unacknowledged, culminating in a distressing revelation during an unexpected visit. Such lapses in communication can exacerbate stress for families already grappling with difficult decisions regarding care for their loved ones.

Moreover, serious allegations were made regarding inadequate medical attention within the facility. The review notes alarming findings when the resident was hospitalized—specifically mentioning bed sores and severe dehydration as indicators of neglect while under the center's care. These health issues raise red flags about whether staff are adequately monitoring resident health statuses and responding appropriately to signs of deterioration or discomfort. For families entrusting their loved ones to these facilities, such oversights can lead to tragic consequences.

While some aspects of care appear commendable—such as individual staff members exhibiting genuine kindness towards residents—the positives do not seem to outweigh critical failings highlighted by families involved with the center. Many reviewers pointed out that although specific staff members came across as compassionate and dedicated, they might be constrained by broader systemic issues within the facility defined by limited resources or insufficient support from management. This dichotomy between caring staff and inadequate institutional support compounds frustration for relatives seeking peace of mind about their loved ones’ living conditions.

The physical state of the facility itself has also come under scrutiny in reviews, described as “bare bones” and outdated without signifiers of recent renovations or improvements. An old building with insufficient air conditioning, particularly in larger rooms where comfort may be compromised, only adds to concerns about creating an optimal living environment for seniors who often require more tailored accommodations due to health-related needs. The lack of modern amenities or upgraded facilities signals a potential neglect of environmental factors directly impacting resident well-being.

Ultimately, several reviewers concluded that these compounded issues led them to seek alternative arrangements for their loved ones’ care—removing them from a center perceived as failing in its mission despite having capable personnel on site. The discord between interpersonal interactions that demonstrate compassion at an individual level versus institutional shortcomings raises crucial questions about accountability within senior care settings. Families deserve assurance that both human touch and infrastructural integrity go hand-in-hand in providing comprehensive eldercare; otherwise, trust erodes rapidly amid escalating concerns over safety and quality standards that should always be paramount in such environments.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• East Side Wine and Spirits (2.7 miles)
• Walgreens (2.7 miles)

Restaurants

• Uncle Tony's Pizza & Pasta (0.8 miles)
• McDonald's (1.4 miles)
• Seven Stars Bakery (2.4 miles)
• Gregg's Restaurants (2.5 miles)
• Pho Horn's (2.6 miles)
• Knead Doughnuts (2.8 miles)
• Davenport's Restaurant (2.8 miles)

Cafes

• Seven Stars Bakery (1.5 miles)
• Starbucks (3 miles)
• Providence Bagel (3.3 miles)
• Starbucks (3.5 miles)
• Bolt Coffee (3.8 miles)
• Daves Coffee (4 miles)
• Bolt Coffee (4.2 miles)

Physicians

• University Orthopedics (2 miles)
• Anchor Medical (3.4 miles)
• University Orthopedics (3.5 miles)
• Southern New England Retina Associates PC (3.6 miles)
• Ocean Orthopedic Services (3.6 miles)
• Coastal Medical - Waterman Pediatrics (3.8 miles)
• Coastal Medical Sleep Disorder (4.2 miles)

Parks

• Lippitt Memorial Park (2.1 miles)
• Blackstone Park (2.6 miles)
• Blackstone Boulevard (2.7 miles)
• Waterman St Dog Park (2.9 miles)
• Gano Park (3.4 miles)
• Bold Point Park (3.7 miles)
• Roger Williams National Monument (3.7 miles)

Hospitals

• Miriam Hospital - Infection, Disease, & Immunology Center (2.7 miles)
• Hasbro Children's Hospital (4.6 miles)
• Providence VA Medical Center (4.7 miles)
• Women and Infants Laboratory (4.8 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (3.9 miles)

Theaters

• Providence Place Showcase IMAX Theaters (4.2 miles)