Oak Hill Health & Rehabilitation Center

Pros

• The staff at Oak Hill Health and Rehabilitation Center is described as helpful.
• The room accommodations are noted to be semi-private, providing a sense of shared community.
• Some aspects of the facility's organization may benefit from improvement, but there are indications of staff willingness to assist.

Cons

• The facility is described as the worst rehab center ever seen, being unsanitary and disorganized.
• The corporate culture of the center shows a lack of care for individual needs.
• There was no documentation of the patient's medical issues, and the family was not notified about his transfer from Rhode Island Hospital.
• The patient did not receive necessary cancer medications during his 12-day stay at Oak Hill.
• The staff failed to communicate with the patient's family or healthcare proxy regarding his medical history and treatment.
• Physical therapy was delayed, with no sessions occurring until four days after arrival.
• The director of social work ignored requests for the patient's release for five days, forcing a removal against medical advice.
• There is a strong recommendation against allowing loved ones to be involved with this facility.

Review

The Oak Hill Health and Rehabilitation Center has garnered two starkly contrasting reviews that paint a troubling picture of its operations and the experience of patients and their families. One review highlights an alarming level of disorganization and neglect in the facility, while the other mentions a more positive experience with staff assistance. This juxtaposition raises significant questions about the quality of care provided at this institution.

In the first review, the author describes Oak Hill as "the worst rehab center I have ever seen," detailing issues such as unsanitary conditions and a lack of organization throughout the facility. The reviewer is particularly disturbed by the state of the nursing station, which was littered with piles of papers, suggesting a chaotic environment that could compromise patient care. This critique extends to what they perceive as a corporate culture within Oak Hill—one that prioritizes business interests over individual patient needs. This sentiment points to a disconnect between administration and patient care, leaving families feeling disregarded and underserved.

A critical aspect that emerges from this review is the complete lack of communication regarding medical records and treatment protocols. The author notes that when their loved one was admitted from Rhode Island Hospital, there were no accompanying documents outlining his medical history or current health issues. This oversight became increasingly problematic given that the individual had cancer; despite being in need of medication for 12 days at Oak Hill, neither he nor anyone treating him received any form of necessary medical intervention during this time. The failure to communicate with the patient's family further intensified frustrations, especially since they were not consulted regarding their loved one’s healthcare or informed about decisions being made on his behalf.

Compounding these issues was a delay in physical therapy services after he had been admitted for rehabilitation following a fall. It was reported that although he arrived at Oak Hill on November 16, he did not begin to receive physical therapy until four days later, on November 20. When concerns regarding his care grew urgent enough for family members to request his transfer or release from the facility—a request voiced by them on November 19—it was reportedly ignored for five consecutive days by Alison, the director of social work. Ultimately, this negligence led them to make an agonizing decision: they had to remove him against medical advice due to inadequate care standards.

In contrast to these grave concerns highlighted in one review, another individual currently residing at Oak Hill describes their experience as generally positive concerning staff interactions. They note that "the staff is helpful," which introduces an element of complexity into perceptions about care at Oak Hill. However, such acknowledgment does little to mitigate serious complaints regarding overall hygiene and organizational failings mentioned previously.

This dichotomy presents a challenging reality: while some aspects may reflect commendable service from certain staff members—who appear willing to assist patients—the overarching systemic failures seem pervasive within institutional operations at Oak Hill Health and Rehabilitation Center.

Given these conflicting narratives surrounding patient experiences—particularly revolving around essential medical care—it becomes imperative for prospective patients and their families to thoroughly investigate facilities like Oak Hill before making decisions regarding rehabilitation services for themselves or their loved ones. As evidenced by one reviewer's adamant warning against trusting this center with vulnerable individuals' health needs, it is clear that vigilance in seeking appropriate healthcare options can be crucial in ensuring adequate treatment environments are chosen.

This area of Pawtucket, Rhode Island offers a convenient and well-connected location for senior living. With several pharmacies within a short distance, access to healthcare and medication is easily accessible. The proximity to parks such as Lippitt Memorial Park and Blackstone Park provides opportunities for outdoor recreation and relaxation. There are also a variety of dining options nearby, ranging from casual eateries like McDonald's to specialty cafes like Seven Stars Bakery. In terms of medical care, there are orthopedic services, physician offices, and hospitals in close proximity to ensure comprehensive healthcare needs are met. Additionally, transportation options are available with Providence Station just a few miles away for easy travel. Overall, this area provides a balance of amenities and services that can cater to the needs of seniors looking for a comfortable and convenient living environment.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• East Side Wine and Spirits (1.6 miles)
• Walgreens (1.7 miles)
• Green Line Apothecary (1.8 miles)

Parks

• Lippitt Memorial Park (0.8 miles)
• Blackstone Boulevard (2.1 miles)
• Blackstone Park (2.2 miles)
• Waterman St Dog Park (2.5 miles)
• Roger Williams National Monument (2.7 miles)
• Gano Park (2.9 miles)
• Bold Point Park (3.3 miles)

Restaurants

• Gregg's Restaurants (1 miles)
• Pho Horn's (1.1 miles)
• Seven Stars Bakery (1.2 miles)
• McDonald's (1.5 miles)
• Uncle Tony's Pizza & Pasta (1.7 miles)
• Rebelle Artisan Bagels (2.1 miles)
• Knead Doughnuts (2.1 miles)

Physicians

• University Orthopedics (1.2 miles)
• Ocean Orthopedic Services (2.1 miles)
• Anchor Medical (2.1 miles)
• Southern New England Retina Associates PC (2.4 miles)
• Malik Amer Dr New University Medical Group Providence (3.3 miles)
• Findley John K MD - Roger Williams Medical Center (3.4 miles)
• The LASIK Vision Institute (3.4 miles)

Hospitals

• Miriam Hospital - Infection, Disease, & Immunology Center (1.3 miles)
• Providence VA Medical Center (3.4 miles)
• Hasbro Children's Hospital (3.9 miles)
• Women and Infants Laboratory (4 miles)

Cafes

• Providence Bagel (2.2 miles)
• Seven Stars Bakery (2.2 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)
• Bolt Coffee (2.9 miles)
• Daves Coffee (3.2 miles)
• Bolt Coffee (3.2 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (2.9 miles)

Theaters

• Providence Place Showcase IMAX Theaters (3.1 miles)