New Horizons Adult Day Care

Pros

• The staff are very professional and caring.
• The programs help stimulate patients' brain function.
• The hours are great and accommodating for caregivers.
• The facility is highly regarded by reviewers.
• Residents love the staff and the support at the facility.
• Families are grateful that their loved ones are cared for and safe.

Cons

• The service was very poor.
• The operator was extremely rude.

Review

Across these experiences, the facility emerges as a place where the people and the programs matter deeply to families and patients alike. The overarching message from the positive comments centers on professionalism, genuine care, and a set of activities designed to keep the brain engaged. In one account, the staff is described as very professional and caring, and the programs are praised for their ability to stimulate cognitive function. The hours are highlighted as a strong point, with caregivers appreciating how accommodating the schedule can be. Taken together, these elements contribute to a highly favorable impression of the facility and a clear recommendation to consider it for a loved one.

The praise for the staff is consistent in tone. The reviewers emphasize that the team is not only skilled but also genuinely attentive to the needs of patients. The sense conveyed is that the staff are approachable, respectful, and invested in creating an environment that supports both patients and their families. The positive experience is tied to the daily interactions with the people who run the program, suggesting that the quality of care goes beyond the activities themselves and is deeply rooted in how staff treat patients and answer questions.

Alongside the strength of the programs and the warmth of the staff, the logistics matter as well. The facility is described as having great hours that are especially accommodating for caregivers. This detail resonates with families who need reliable support that fits into busy or unpredictable schedules. The combination of meaningful cognitive activities and practical scheduling appears to be a central part of why some families would confidently recommend this place for loved ones, underscoring that accessibility and reliability are as important as the care itself.

However, not every experience was uniformly positive. One reviewer raised a critical note about service quality, describing "very poor service" and specifically calling out an operator as extremely rude. This single negative experience introduces a contrasting perspective - one that reminds readers that even highly regarded programs can be affected by moments of miscommunication or unprofessional conduct. It serves as a reminder that customer service and interpersonal interactions are essential components of the overall experience, capable of shadowing even otherwise strong program offerings.

On the other end of the spectrum, another reviewer shares a deeply personal and affirmative account. Here, the father who recently joined the program is described as thriving: he used to be less inclined to engage in activities, but since starting at the facility, he gets up in the morning and becomes more oriented toward getting ready. The love for the staff and the support at the facility stands out as a central theme, with gratitude expressed for the peace of mind it provides the family. The reviewer notes feeling confident that their loved one is being cared for and kept safe, which translates into practical benefits like being able to go to work without constant worry. The message of appreciation is heartfelt, underscoring the tangible difference that compassionate care can make in daily life.

Taken together, these perspectives paint a nuanced picture of a facility that can offer meaningful benefits through dedicated staff, engaging cognitive programs, and caregiver-friendly hours, while also highlighting the ongoing importance of consistently high-quality customer service. The highly positive accounts emphasize outcomes, safety, and the emotional relief that comes from knowing a loved one is in good hands. The more cautioned note about rude interactions illustrates that even in strong programs, the human element - how staff communicate and handle concerns - can shape overall satisfaction.

For families evaluating this type of care, the recurring themes are clear: look for a combination of professional, caring staff, structured activities that stimulate the brain, and practical scheduling that supports caregivers. It's also wise to consider how staff handle inquiries and issues, since respectful, responsive communication can significantly influence the overall experience. While most feedback here is decidedly favorable, the mixed review about an operator serves as a reminder to gather firsthand impressions and perhaps speak with several representatives to get a fuller sense of the facility's strengths and how they address any concerns.

This part of Pawtucket, Rhode Island is a bustling area with convenient access to pharmacies, restaurants, parks, hospitals, physicians, cafes, transportation options, and theaters. With multiple CVS and Walgreens locations nearby, residents have easy access to medications and healthcare essentials. There are a variety of dining options available, ranging from fast food to upscale restaurants like Pho Horn's and Gregg's Restaurants. The abundance of parks such as Lippitt Memorial Park and Lincoln Woods State Park offer plenty of opportunities for enjoying nature and staying active. Several medical facilities are also in close proximity, including Miriam Hospital and University Orthopedics for any healthcare needs. Additionally, there are cafes like Providence Bagel and Starbucks for socializing or grabbing a coffee. Public transportation via Providence Station is easily accessible for those looking to explore the city or visit loved ones. The Providence Place Showcase IMAX Theaters provide entertainment options for an enjoyable evening out. Overall, this area offers a diverse range of amenities that cater to varying interests and needs for senior living.

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• McDonald's (1.2 miles)
• Pho Horn's (1.5 miles)
• Gregg's Restaurants (1.5 miles)
• Seven Stars Bakery (1.9 miles)
• Sakura (2.3 miles)
• Uncle Tony's Pizza & Pasta (2.5 miles)
• Rebelle Artisan Bagels (2.7 miles)

Parks

• Lippitt Memorial Park (1.5 miles)
• Lincoln Woods State Park (2.6 miles)
• Blackstone Boulevard (2.9 miles)
• Blackstone Park (3.1 miles)
• Roger Williams National Monument (3.3 miles)
• Waterman St Dog Park (3.4 miles)
• Gano Park (3.7 miles)

Hospitals

• Miriam Hospital - Infection, Disease, & Immunology Center (1.9 miles)
• Providence VA Medical Center (3.9 miles)
• Hasbro Children's Hospital (4.6 miles)

Physicians

• Ocean Orthopedic Services (2.1 miles)
• University Orthopedics (2.1 miles)
• Anchor Medical (2.6 miles)
• Southern New England Retina Associates PC (3 miles)
• Malik Amer Dr New University Medical Group Providence (3.6 miles)
• Findley John K MD - Roger Williams Medical Center (3.8 miles)
• The LASIK Vision Institute (4 miles)

Cafes

• Providence Bagel (2.8 miles)
• Starbucks (3 miles)
• Seven Stars Bakery (3 miles)
• Starbucks (3.2 miles)
• Bolt Coffee (3.6 miles)
• Starbucks (3.6 miles)
• Bolt Coffee (3.9 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (3.5 miles)

Theaters

• Providence Place Showcase IMAX Theaters (3.7 miles)