Highlands On The East Side

Pros

• The staff at Highlands on the East Side are very hands-on and genuinely care for the patients.
• Residents enjoy participating in daily activities and socializing, contributing positively to their mood and health.
• The facility offers a welcoming and family-like environment, with staff who remember residents' names and engage with them personally.
• The Executive Director and nursing staff are attentive to residents' needs and maintain open communication with families.
• The community has great activities coordinators who organize engaging events, such as birthday celebrations and special performances.
• The food is generally praised for being nutritious, well-balanced, and of good quality.
• Residents appreciate the spacious rooms with nice windows and outdoor areas for relaxation.
• The facility includes additional perks like weekly nail care, making it more appealing than other options.
• Staff members go beyond basic care to ensure residents feel safe, happy, and included in the community.
• Overall, Highlands on the East Side is described as a caring facility that many would recommend to others seeking assisted living options.

Cons

• The cleaning of the rooms is not as thorough as desired, with particular concerns regarding bathroom cleanliness and an inconsistency in room cleaning services.
• The dinner meals are considered inappropriate, and there have been multiple changes in kitchen staff resulting in variable food quality.
• Some residents' personal items, including clothes and face cloths, have been misplaced.
• There have been unacceptable incidents reported concerning care and housekeeping that need to be addressed.
• There is a lack of proper supervision during the overnight shift at the facility.
• While the food is nutritious, it is described as basic and sometimes served on plastic plates; specific dishes can be hit or miss in quality.
• Despite efforts by administrative staff to resolve issues immediately, some problems do not see improvement unless escalated to upper management.

Review

Highlands on the East Side has garnered a variety of feedback from residents and their families, with many expressing satisfaction with the caring atmosphere fostered by the staff. One of the standout features mentioned is that there are typically three or four nurses present in the rooms interacting directly with residents, ensuring they receive personal attention rather than just being left to watch television all day. This hands-on approach is complemented by large, comfortable rooms that many residents appreciate, particularly amenities like screened-in porches where they can relax and engage in activities such as coloring. Families feel reassured knowing that not only are nursing staff involved, but so are upper management and maintenance teams, who frequently interact with residents and maintain a visible presence on the floor.

Several reviewers highlighted the community engagement aspect of Highlands on the East Side. Activities coordinators plan numerous events to keep residents actively engaged, ranging from arts and crafts to musical performances and special celebrations. One family shared a heartwarming experience organizing a birthday celebration for their loved one; they were impressed by how staff not only prepared a beautiful space for guests but also participated in making it a memorable occasion. These community-building efforts help create an environment where relationships thrive between residents and staff alike, contributing to an overall sense of belonging.

However, while many praised the dedication of the staff at Highlands, some concerns were raised regarding cleanliness standards within individual rooms and common areas. Residents noted fluctuations in housekeeping quality; although problems were often addressed quickly when highlighted to management, it was frustrating that issues arose at all. Food service was another mixed bag—while generally regarded as nutritious and well-balanced meals served daily, there were complaints about inconsistency related to meal options due to frequent changes in kitchen staff.

The pricing structure at Highlands on the East Side was acknowledged as steep but worth it due to its all-inclusive nature covering meals, cleaning services, laundering clothes, medication dispensing, and primary care physician consultations. Many felt it offered better value compared to other assisted living facilities in Rhode Island despite recent price increases. Furthermore, families appreciated special programs like PACE (Program of All-Inclusive Care for the Elderly), which provides coverage once finances become limited—adding peace of mind for those concerned about affordability as needs change over time.

Several reviews emphasized how welcoming staff members are toward families visiting loved ones; personal touches like greetings by name from receptionists make visits more comforting during what is often an emotional time. The facility itself is described as attractive with clean grounds conducive to social interaction among residents—a joy observed firsthand during events attended by family members who were often invited to join alongside their loved ones.

As prospective inhabitants consider moving into Highlands on the East Side, tours have revealed positive testimonials not only about room sizes and facility layout but also about interactive programs designed to aid assimilation into this supportive community. Resident ambassadors play pivotal roles in helping new arrivals adjust while facilitating connections among everyone living there—all elements contributing toward building a familial environment where engagement flourishes.

In conclusion, despite some criticism regarding housekeeping consistency and food service variability at times, Highlands on the East Side remains recommended as an overall caring facility dedicated to its residents' well-being—the combination of attentive staffing across roles ensures valuable oversight alongside robust activity programming aimed at enriching life experiences for those who call it home.

This part of Providence, Rhode Island is a vibrant and convenient area for senior living. With several hospitals and pharmacies within close proximity, residents have easy access to healthcare services. There are also a variety of restaurants offering diverse cuisine options, as well as cafes for leisurely coffee breaks. The numerous parks nearby provide opportunities for outdoor relaxation and recreation. Additionally, there are reputable physicians and medical practices in the area for ongoing healthcare needs. Public transportation options such as the Providence Station make getting around the city simple. For entertainment, residents can enjoy movies at the Providence Place Showcase IMAX Theaters. Overall, this neighborhood offers a mix of amenities and services that would suit those seeking a comfortable and convenient living environment in their retirement years.

Hospitals

• Miriam Hospital - Infection, Disease, & Immunology Center (0.1 miles)
• Providence VA Medical Center (2.1 miles)
• Hasbro Children's Hospital (2.7 miles)
• Women and Infants Laboratory (2.8 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Green Line Apothecary (0.4 miles)
• East Side Wine and Spirits (0.4 miles)
• Lifespan Pharmacy-Corliss St (0.8 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)

Restaurants

• Seven Stars Bakery (0.3 miles)
• Gregg's Restaurants (0.4 miles)
• Pho Horn's (0.5 miles)
• Rebelle Artisan Bagels (0.8 miles)
• McDonald's (0.9 miles)
• Snookers (1.1 miles)
• Knead Doughnuts (1.1 miles)

Parks

• Lippitt Memorial Park (0.6 miles)
• Blackstone Boulevard (1.2 miles)
• Roger Williams National Monument (1.4 miles)
• Blackstone Park (1.6 miles)
• Waterman St Dog Park (1.7 miles)
• Gano Park (1.9 miles)
• India Point Park (2.1 miles)

Physicians

• Anchor Medical (0.8 miles)
• University Orthopedics (0.9 miles)
• Southern New England Retina Associates PC (1.1 miles)
• Ocean Orthopedic Services (1.4 miles)
• Malik Amer Dr New University Medical Group Providence (2 miles)
• Findley John K MD - Roger Williams Medical Center (2.1 miles)
• The LASIK Vision Institute (2.1 miles)

Cafes

• Providence Bagel (0.8 miles)
• Starbucks (1 miles)
• Starbucks (1.5 miles)
• Bolt Coffee (1.6 miles)
• Bolt Coffee (1.9 miles)
• Daves Coffee (2 miles)
• Seven Stars Bakery (2.3 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (1.5 miles)

Theaters

• Providence Place Showcase IMAX Theaters (1.8 miles)