Autumn House West

Pros

• The staff at Autumn House West is experienced, friendly, and compassionate, catering to residents' needs and maintaining good communication with families.
• The facility is clean and well-maintained, providing a pleasant atmosphere for residents.
• Residents are offered a variety of regular activities, which helps foster friendships and engagement among them.
• Many families appreciate the value for money and the overall positive experience their loved ones have had while living there.
• The memory care unit is well-regarded, with staff making efforts to provide enjoyable experiences for residents through outings and activities.
• The community fosters a welcoming environment, where everyone is treated by name from Day 1, making new residents feel valued.
• Families report that their loved ones seem happy and engaged in activities like Bingo and socializing with other residents.

Cons

• The facility could use some updating as it is an older building.
• The food has received complaints for being bad, and the vegetables are not cooked well, making them hard to chew.
• There have been issues with lost clothing and a lack of timely response to calls for assistance.
• There are concerns about the facility having mice.
• Communication regarding medical appointments has been inadequate, with residents not seeing doctors in a timely manner.
• Follow-through on messages left by families is lacking.
• One review pointed out a troubling experience related to hospital care and lack of support from the facility during that time.
• A family reported a serious issue with bed bug infestations that were not disclosed prior to their loved one moving home, leading to ongoing problems.
• A tour experience included discovering unsanitary conditions, such as excrement left in a toilet and dirty items cluttering spaces.

Review

Autumn House West has garnered a mix of reviews from families seeking care for their loved ones, highlighting both positive experiences and significant concerns. Many reviewers commend the facility for its experienced staff and friendly atmosphere. The caregivers are often praised for their attentiveness, with several testimonials emphasizing their commitment to catering to the unique needs of each resident. Residents enjoy a variety of activities that foster social engagement—Bingo is particularly popular—and reviewers note that these activities encourage residents to socialize and form friendships, making it easier for them to adjust to new living situations.

However, contrasting views regarding the quality of care provided at Autumn House West reveal underlying issues. Complaints about food quality are common; some residents find meals unappetizing or poorly prepared, particularly vegetables that are too hard to chew. Concerns about lost clothing have also been voiced, indicating potential lapses in attention during laundry or personal belongings management. Additionally, one reviewer raised alarming issues related to pest control, stating that their loved one returned home with bed bugs—a situation they felt was not adequately addressed by the facility before discharge.

Despite some serious complaints, several families express satisfaction with the overall experience at Autumn House West. Multiple reviewers appreciate the cleanliness of the community and highlight the efforts made by staff members to ensure residents feel welcomed and comfortable from day one. Communication appears to be a priority for many caregivers; families noted that staff members were proactive in providing updates on their loved ones' health needs and any ongoing concerns regarding medication management.

The facility's approach towards privacy and dignity has received commendations as well. Reviewers noted how staff respected residents' confidentiality regarding sensitive health conditions like dementia, striving not only to provide care but also to protect personal information during visits or phone calls from outside parties. This respectful approach seems important in building trust between families and caregivers during what can be an emotionally taxing transition.

Nonetheless, there are apprehensions regarding staffing levels at Autumn House West. While some family members reported that nursing staff handles medication well and responds adequately when issues arise, others expressed concerns about delays in assistance when needed—especially when it comes to urgent requests such as restroom emergencies. These inconsistencies in service delivery may stem from an insufficient number of caregiving personnel available at peak times.

Lastly, although several users emphasize positive interactions with compassionate staff members who genuinely seem invested in the wellbeing of residents, others argue that initial impressions do not always reflect ongoing realities within the community itself. Some former visitors reported experiences that fell short of expectations based on early tours due to cleanliness issues encountered later on or lackluster follow-through on promises concerning care services.

In summary, while Autumn House West boasts a warm environment with commendable staffing (who engage well with both residents and families), significant areas needing improvement include consistency in food quality and addressing personal items responsibly as well as ensuring adequate staffing levels for timely responses to resident needs. Families considering this community should weigh these multifaceted experiences carefully against their specific expectations for assisted living arrangements before making a decision.

This part of York, Pennsylvania, offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access healthcare services. Additionally, there are several places of worship nearby for spiritual nourishment and community engagement. The area also boasts a selection of restaurants, cafes, and theaters for entertainment and socializing. For those who enjoy nature, parks like Reservoir Park and Cousler Park provide tranquil outdoor spaces for relaxation and recreation. Overall, this neighborhood provides a convenient and vibrant environment for seniors looking to live comfortably in York.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Brockie Healthcare (1.1 miles)
• Target Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Places of Worship

• Madison Av Church of the Brethren (0.4 miles)

Physicians

• Wellspan Health (0.7 miles)
• Yorktowne Family Medicine (0.9 miles)
• Brockie Internal Medicine (1 miles)
• York E.N.T Associates (1.1 miles)
• MyEyeDr (1.4 miles)
• Family Medicine Assoc Of York (1.5 miles)
• MyEyeDr (1.6 miles)

Restaurants

• Hardee's (1.3 miles)
• Liquid Hero Brewery (1.3 miles)
• Plaza Azteca Restaurantes Mexicanos (1.5 miles)
• MOD Pizza (1.5 miles)
• Olive Garden (1.5 miles)
• Lyndon Diner (1.5 miles)
• McDonald's (1.6 miles)

Cafes

• Colonial Coffee Shop (1.5 miles)
• Starbucks (1.7 miles)
• Starbucks (2.3 miles)
• Starbucks (3.2 miles)
• Dunkin' Dounuts (3.7 miles)

Theaters

• West Manchester STM 13 (1.6 miles)
• Frank Theatres Queensgate Stadium 13 (3.1 miles)

Hospitals

• York Hospital - Imaging Department (1.7 miles)
• WellSpan Behavioral Health (2 miles)
• UPMC Memorial (2.1 miles)
• UPMC Memorial Hospital (2.3 miles)
• WellSpan Surgery & Rehabilitation Hospital (2.6 miles)
• Wellspan Gettysburg Hospital (2.8 miles)
• Wellspan Childbirth And Family Education Center (3.2 miles)

Parks

• Reservoir Park (1.7 miles)
• Bob Hoffman Fields (1.9 miles)
• York County Rail Trail - Brillhart Station (3 miles)
• Cousler Park (3.2 miles)