Marion Terrace Apartments in Wilkes Barre, PA

Pros

• The staff are friendly and pleasant.
• Maintenance is efficient and issues are fixed promptly.
• The contractors are on point and the property is well cared for.
• The property is well maintained.
• The place looks beautiful and peaceful.
• The apartment complex has a great environment.
• The office staff are helpful, informative, and welcoming.
• Neighbors are pleasant and the environment is quiet.
• Management responsiveness has improved, with concerns addressed promptly.

Cons

• The complex is described by reviewers as the worst apartment complex and not worth anyone’s time.
• The office staff are described as disgusting and unprofessional with consistently nasty attitudes.
• Management is accused of ignoring safety concerns and failing to address violent or disruptive behavior.
• Maintenance is unresponsive, with damages and leaks left unfixed and repairs delayed.
• The property is reported to have a mice infestation.
• There is perceived favoritism toward non-locals or Section 8 tenants over locals.
• Applicants with credit issues report denial or being told they won’t be worked with.
• A staffer in the office (named Sue) is singled out for having a very bad attitude and being unprofessional.
• Maintenance staff are accused of drug activity with tenants, and dog restrictions are enforced despite doctors’ approvals.

Review

Marion Terrace Apartments in Wilkes-Barre is best suited for price-conscious renters who want a tidy, low-disruption living environment and can tolerate a property whose management has shown both competence and inconsistency. The grounds and interiors tend to be well-kept, and maintenance crews are praised when they are allowed to operate with clear timelines. Several residents describe office staff as courteous and responsive, and the overall feel can be quiet and predictable, an appealing combination for people who value stability over bells and whistles. The location offers practical convenience for work and daily errands, making it a sensible option for adults who want affordable housing without extra frills. Yet the experience hinges on who currently runs the place, since leadership and resident mix have shifted, producing a range of outcomes from smooth to strained.

That management variability is precisely who should think twice before committing. Prospective renters who demand consistently proactive customer service, transparent communication, and dependable problem resolution may want alternatives. A number of reviews flag inconsistent phone responsiveness and uneven treatment by staff, suggesting a real risk of frustration for those who rely on timely updates. Safety and conduct concerns emerge in some accounts, including reports of disturbances and drug activity around common areas, which can unsettle families with children or tenants seeking a uniformly secure environment. Screening practices also appear rigorous and sometimes opaque, with mentions that local preference or credit issues can bar otherwise solid applicants. For anyone needing pet-friendly policies, flexible residency terms, or a high-touch management experience, alternatives become particularly compelling.

On the upside, the practical advantages stand out when management operates well. Multiple tenants praise a maintenance regime that follows through, with tradespeople who show up on time and complete work adequately. The office staff is frequently described as pleasant, and several residents retell stories of a calm, orderly vibe in which neighbors respect one another. The exterior upkeep and the sense of a stable, well-maintained property contribute to ongoing comfort for long-term residents. These threads of reliability and cleanliness matter, a lot, when monthly costs are tight and predictable routine matters. However, when repairs stall or administrative rules feel capricious, these positives quickly lose resonance. Instances of pests, leaks left unaddressed, and disputes over deposits or eviction history pepper the feedback, reminding prospective tenants that upkeep is not a guaranteed baseline.

In weighing the pros against the cons, the equation becomes personal rather than universal. For renters who prize a straightforward, quiet, affordable lifestyle and can tolerate episodic administrative rough patches, Marion Terrace can deliver steady livability and a reasonable quality of life. The maintenance backbone, when activated, and the general appearance of the property can make the difference between a comfortable year and ongoing housing headaches. But the downsides, perceived favoritism in tenant treatment, unsteady customer service, and ongoing safety and pest concerns, can erode that value unless the current management team demonstrates consistent, respectful responsiveness and clear, timely repair practices. The bottom line is that positives can outweigh negatives if leadership remains reliable and residents notice sustained improvements in communication and issue resolution.

From a decision-maker’s perspective, several profile-specific considerations matter. Seniors and older adults who want minimal hassle and a peaceful setting may find Marion Terrace appealing if current management proves steady, responsive, and supportive. Families with children should scrutinize safety and noise conditions and assess whether the surrounding environment feels consistently secure and well-regulated. Applicants with imperfect credit or those relying on Section 8 should be prepared for a strict screening process and potential denials; the experience here may be less forgiving than some comparable properties. Pet owners, particularly those needing dog-friendly arrangements, should look elsewhere given documented policy restrictions. The prudent path involves visiting repeatedly, speaking directly with multiple residents, and pressing for up-to-date contact points for regional leadership to understand how ongoing concerns are being addressed.

In the end, Marion Terrace Apartments offer a practical, affordable option with genuine strengths in upkeep, quiet surroundings, and occasional maintenance reliability. The caveats are meaningful: inconsistent customer service, safety concerns in common areas, pest issues in some units, and a screening framework that can feel rigid. For tenants who require a consistently high-touch management experience and a stable safety profile, pursuing alternatives is prudent. For those who can adapt to management fluctuations and value a calm, cost-conscious home, Marion Terrace remains a reasonable fit, especially if current leadership continues demonstrating improved communication, transparency, and reliable repairs. The decisive steps are clear: tour with questions in hand, verify the present management structure and regional contacts, and confirm repair timelines before committing. With disciplined expectations and active oversight, Marion Terrace can be a dependable home rather than a compromise, but it is not the universal default choice.

This part of Wilkes Barre, Pennsylvania offers a variety of amenities and services that cater to senior living needs. With several pharmacies in close proximity, access to prescription medications and healthcare services is convenient. Additionally, there are multiple dining options ranging from fast food to sit-down restaurants, providing choices for every palate. The presence of nearby hospitals and physicians ensures easy access to medical care when needed. Parks such as Barney Farms Park offer opportunities for outdoor recreation and relaxation. Places of worship in the area provide spiritual support and community connections. Nearby theaters and cafes offer entertainment options and social gatherings. Overall, this part of Wilkes Barre provides a well-rounded environment for seniors seeking a vibrant and convenient place to live.

Restaurants

• The Big House Bar (0.7 miles)
• Raub's Restaurant (1.8 miles)
• Little Caesars Pizza (2.2 miles)
• Ricci's Pizza & Beer (2.4 miles)
• Taco Bell (2.4 miles)
• III Guys (2.5 miles)
• Wendy's (2.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.4 miles)
• RLS (1.6 miles)
• Harrold's Pharmacy & Home Infusion (1.7 miles)
• Turkey Hill, LP (2.1 miles)
• Gerrity's Supermarkets (2.5 miles)
• Rite Aid (2.6 miles)

Physicians

• Geisinger-South Wilkes-Barre (1.3 miles)
• Geisinger Pediatrics At Mercy Hospital (1.4 miles)
• Intermountain Medical Group (1.4 miles)
• Klynowsky Family Practice (1.6 miles)
• Fiume Thomas J MD (2 miles)
• Penn State Geisinger Health Group (2.6 miles)
• Northeastern Eye Institute (2.6 miles)

Hospitals

• Geisinger South Wilkes-Barre Emergency Department (1.4 miles)
• Geisinger Health System (1.4 miles)
• Wilkes-Barre General Hospital (1.7 miles)
• Wyoming Valley Health Care (2.6 miles)
• NEPA Breastfeeding Center (3.4 miles)
• First Hospital (3.7 miles)
• First Hospital Wyoming Vly Nesbitt Memorl Health Center (3.7 miles)

Parks

• Barney Farms Park (1.7 miles)
• Kirby Park (2.7 miles)

Places of Worship

• St Peter & Paul Ukranian Catholic Church (1.7 miles)
• Nebo Baptist Church (4.1 miles)
• Luzerne United Methodist Church (4.5 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (2.7 miles)

Cafes

• Starbucks (2.9 miles)
• Mattern's Floral and Furnishings (3 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.5 miles)