Marion Terrace Apartments

Pros

• The staff are friendly.
• The property is well maintained.
• The apartment complex has a pleasant environment.
• The place looks beautiful and peaceful.
• The maintenance team is efficient.
• The office staff are pleasant, helpful, and informative.
• The area is peaceful and quiet.
• The place is clean and in a good area.
• Residents are greeted with hospitality and smiles.

Cons

• The complex is described as having awful tenants whose children run around with profanity and violence, with management doing nothing.
• The office staff are described as disgusting and unprofessional, showing favoritism to some tenants.
• Maintenance is allegedly slow to fix issues and only acts when pressure is applied or the state intervenes.
• Maintenance workers are accused of buying weed and drugs from tenants, while others aren't allowed to smoke.
• Mice infestations are reported.
• New management is viewed as unfair, with concerns not treated confidentially and residents seeking higher-level contact.
• Applicants with bad credit say they are denied or not properly helped, despite not having evictions.

Review

Marion Terrace Apartments comes across in these messages as a place with a long memory and a mix of experiences that run from nostalgic affection to sharp frustration. Some residents speak warmly about their time there, recalling a safe, well-kept environment with friendly office staff and responsive maintenance. Others, however, describe a very different reality: inconsistent management, slow or incomplete repairs, and behavior from other residents that feels hard to police or manage. Taken together, the collection of voices paints a complex portrait of a community that is clearly meaningful to its tenants, but also deeply contested in how it's run and how it feels to live there.

On the positive side, several comments highlight a generally welcoming and helpful office team and reliable maintenance when things are going smoothly. A few tenants say the women in the office are pleasant and that maintenance staff and contractors stay on top of work, contributing to a sense that the property is well cared for. One reviewer even rates the experience as 10/10, praising the readiness of staff to help, the professionalism of the office team, and the overall comfort of living there. In a separate strand of praise, others credit staff with courtesy and hospitality, noting that they were greeted warmly and given useful information and resources. For some residents, the property feels peaceful, clean, and well-kept, with a sense of pride among neighbors that makes it one of the nicer options in the area when things run smoothly. A few long-time tenants express that, when management is attentive - especially the newer team - issues are resolved quickly, and the overall environment becomes calm and orderly again.

Yet the picture is far from uniform. A substantial portion of the feedback centers on frustration with management, office culture, and the ease with which problems are addressed. Several reviewers describe office staff as unprofessional, with attitudes that feel dismissive or elitist, and they report inconsistent responses to repairs or complaints. In some cases, tenants allege that repairs are only performed when externally insisted or when state involvement makes it necessary, and that chronic problems like leaks go unaddressed for too long. The same thread includes complaints about the handling of deposits and move-out charges, with at least one account alleging that a security deposit was kept despite the tenant having paid according to the stated dates, and an eviction notice being treated as a credit issue rather than a temporary setback. There are references to specific staff members - most notably a manager referred to as Sue - whose presence is described both as highly unprofessional and, in other accounts, as part of a more responsive, improved approach when the management changes are in effect. The contrast between these stories underscores how much a single leadership style can shape daily life inside the community.

Safety, behavior, and community dynamics also feature prominently in the reviews. Several respondents express concern about the behavior of other residents' children, noting profanity, roughhousing, and even physical altercations at bus stops. One reviewer alleges a serious incident at a bus stop involving multiple children and cameras, followed by a lack of action from management, which fuels a sense of insecurity for families and grandparents visiting or living with kids. Litter and a general sense of disorder are mentioned by some, while others insist that the property is still a nice section of housing - especially if residents take pride in keeping the grounds clean. There are persistent worries about illegal activity in the parking lots, with one account alleging drugs being sold in the vicinity, and another criticizing the maintenance team for participating in illegal activity. The tension between wanting a quiet, family-friendly place and managing the behavior of a broader resident community clearly colors many inmates' perceptions of Marion Terrace.

Access to housing and the application process appears as a separate strand of experience, sometimes positive but often challenging. Several comments describe ongoing efforts to secure an apartment, with some reporting long wait times, unreturned calls, and difficulty reaching the office by phone. The process is described as frustrating and, in some cases, unprofessional. In terms of eligibility, a number of reviewers recount being denied or delayed due to credit issues - some disabled tenants explaining that they were not given flexibility or accommodations despite extenuating circumstances. The tension around Section 8 eligibility and preference policies is also palpable: some residents suggest locals feel they have an edge over outsiders, while others acknowledge that the complex can be one of the nicer Section 8 options if the residents show pride and respect for the property. This mix of accessibility and gatekeeping contributes to a broader sense of inconsistency in how fair or predictable the process feels from one application to the next.

The overall sentiment reveals a community that has seen better days in the eyes of some and steadier, more reliable performance in others. A number of residents express clear nostalgia for earlier years when the complex felt safer and more well-run. Others emphasize that, while there are still positive interactions - courteous staff, a few super-committed office workers, and moments of prompt repairs - the daily experience often hinges on the current management regime and the behavior of other tenants. The presence of good staff, quick fixes, and a generally pleasant environment is acknowledged by several reviewers, but these positives are juxtaposed with reports of poor communication, slow responses, and disputes over deposits, evictions, and confidentiality.

In the end, Marion Terrace Apartments emerges as a place of strong opinions and deeply felt experiences. For some residents, it remains a peaceful, well-maintained home where the office and maintenance teams respond promptly and courteously, and where a sense of community can flourish under attentive leadership. For others, it's a site of ongoing frustration: unresponsive or disrespectful office staff, unresolved maintenance issues, safety concerns, and a struggle to navigate the rules and the application process. The stories suggest that the mood and reality at Marion Terrace are highly dependent on the period, the management team in charge, and the particular interactions a resident has with staff and neighbors. Anyone considering moving there would likely benefit from talking to current tenants, visiting at different times of the day, and weighing these mixed accounts in light of personal needs and priorities.

This part of Wilkes Barre, Pennsylvania offers a variety of amenities and services that cater to senior living needs. With several pharmacies in close proximity, access to prescription medications and healthcare services is convenient. Additionally, there are multiple dining options ranging from fast food to sit-down restaurants, providing choices for every palate. The presence of nearby hospitals and physicians ensures easy access to medical care when needed. Parks such as Barney Farms Park offer opportunities for outdoor recreation and relaxation. Places of worship in the area provide spiritual support and community connections. Nearby theaters and cafes offer entertainment options and social gatherings. Overall, this part of Wilkes Barre provides a well-rounded environment for seniors seeking a vibrant and convenient place to live.

Restaurants

• The Big House Bar (0.7 miles)
• Raub's Restaurant (1.8 miles)
• Little Caesars Pizza (2.2 miles)
• Ricci's Pizza & Beer (2.4 miles)
• Taco Bell (2.4 miles)
• III Guys (2.5 miles)
• Wendy's (2.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.4 miles)
• RLS (1.6 miles)
• Harrold's Pharmacy & Home Infusion (1.7 miles)
• Turkey Hill, LP (2.1 miles)
• Gerrity's Supermarkets (2.5 miles)
• Rite Aid (2.6 miles)

Physicians

• Geisinger-South Wilkes-Barre (1.3 miles)
• Geisinger Pediatrics At Mercy Hospital (1.4 miles)
• Intermountain Medical Group (1.4 miles)
• Klynowsky Family Practice (1.6 miles)
• Fiume Thomas J MD (2 miles)
• Penn State Geisinger Health Group (2.6 miles)
• Northeastern Eye Institute (2.6 miles)

Hospitals

• Geisinger South Wilkes-Barre Emergency Department (1.4 miles)
• Geisinger Health System (1.4 miles)
• Wilkes-Barre General Hospital (1.7 miles)
• Wyoming Valley Health Care (2.6 miles)
• NEPA Breastfeeding Center (3.4 miles)
• First Hospital (3.7 miles)
• First Hospital Wyoming Vly Nesbitt Memorl Health Center (3.7 miles)

Parks

• Barney Farms Park (1.7 miles)
• Kirby Park (2.7 miles)

Places of Worship

• St Peter & Paul Ukranian Catholic Church (1.7 miles)
• Nebo Baptist Church (4.1 miles)
• Luzerne United Methodist Church (4.5 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (2.7 miles)

Cafes

• Starbucks (2.9 miles)
• Mattern's Floral and Furnishings (3 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.5 miles)