Hanover Village Apartments

Pros

• The complex property looks clean from the outside and is well maintained.
• The managers are nice people.
• The complex is affordable.
• The reviewer would highly recommend the complex.
• The reviewer hopes to get accepted there.

Cons

• The complex is not family-friendly.
• Management lives on-site and shows favoritism.
• There is sneaky activity in the management office.
• Elderly tenants allegedly watch doors and curse at children.
• New management supposedly neglects repairs while raising rents.
• A mouse problem exists because the building isn't sealed underneath.
• Washing machines stain clothes.
• Gun violence has occurred on the property.
• Mold is present and is sprayed over instead of being properly remediated.
• The property has shootings and fights, making it unsafe.
• Neighbors are problematic and management is unresponsive to reports.
• There is no signage or clear rental office, and reception is poor/absent.

Review

Residents share a wide range of experiences about this property, with a persistent thread of safety, maintenance, and management concerns running through many reviews. A number of tenants describe a management team that has changed hands or become distracted by internal politics, leading to favoritism and uneven service. Some newcomers are praised for being polite and professional, while others feel that management is slow to respond, quick to raise rents, and inattentive to necessary repairs. The result, for many, is a sense of instability and distrust about who is actually in charge of keeping the property livable.

Safety and security stand out as major themes. Several reviews recount episodes of gun violence, fights, and police involvement, creating an atmosphere where residents fear for themselves and their families. One reviewer even says they had to move a nephew in temporarily because they fear for his safety. The phrase "not kid friendly" appears repeatedly, with reports of elderly residents watching doors and directly harassing children who are playing outside. The combination of crime rumors, an uneasy neighbor dynamic, and a perceived lack of proactive enforcement by management contributes to a climate that many would rather avoid.

Maintenance and health concerns are another frequent point of contention. Tenants describe a long list of problems: a persistent mouse issue attributed to sealing gaps under the building, black mold in bathrooms, and a general sense that problems are patched over rather than fixed properly. There are mentions of mold remediation that feels cosmetic rather than effective, and of broken or inadequate fixtures such as cabinet absence or doors hanging off in children's rooms. Washers leaving stains and a sense that maintenance requests are not consistently followed up on add to a feeling that basic upkeep is neglected. Several reviews note repeated police calls and ongoing neighbor disturbances, with management not taking decisive action to restore order.

Rent, leases, and value are caught in the middle of these tensions. Some reviewers point to rent increases after management changes, paired with frustration that not all apartments receive upgrades or proper maintenance. Others acknowledge affordability as a redeeming quality in some cases, but the overall sentiment leans toward a belief that cost isn't matched by the level of care or safety provided. A few reviews express a desire to move out soon, while others entertain the possibility that the property could be a good fit if the problems were addressed.

Communication and on-site services appear inconsistent. Several people report never getting return calls, while others mention being quick to be threatened when problems arise. There are complaints about a lack of clear signage, which makes locating the rental office difficult, and about a reception experience that felt inefficient or unhelpful. In one instance, a reviewer describes a problematic interaction with an English-speaking staffer who seemed unprepared, suggesting a broader perception of poor customer service and accessibility for prospective tenants.

The overall environment is described as chaotic and unwelcoming by some, with additional notes about the physical and social landscape outside the buildings. Empty or misallocated dumpsters, a one-way entry/exit that feels dangerous, and a perception of limited child-friendly infrastructure paint a picture of a complex that is not optimized for families. There's a bitter sentiment in some reviews about the lack of parks or family-oriented amenities, and a harsh observation that the area has become less hospitable to kids, with mentions of "hobos in the woods" and a general sense of neglect in public spaces around the property.

Despite the harsh critiques, a few reviews present a more cautious or even mixed perspective. Phrases like "not too bad" or "affordable" appear, and a couple of commenters acknowledge moments of positive interaction with managers or a generally clean exterior appearance. Yet these more favorable notes sit against a backdrop of frequent warnings, with many tenants emphasizing that substantial improvements are needed in management practices, safety measures, maintenance responsiveness, and family-friendly infrastructure.

In short, the prevailing impression from the reviews is that Hanover Village is a place where serious concerns about safety, cleanliness, and responsive management recur across multiple tenants' experiences. While some residents have found pockets of relief or occasional decency in service, the majority narrative points to frequent disruptions, a sense of instability, and a strong warning to prospective renters to proceed with caution and to seek thorough assurances about repairs, safety, and tenant support before committing to a lease.

Physicians

• Geisinger-South Wilkes-Barre (0.6 miles)
• Geisinger Pediatrics At Mercy Hospital (0.6 miles)
• Klynowsky Family Practice (0.7 miles)
• Fiume Thomas J MD (0.9 miles)
• Penn State Geisinger Health Group (1.5 miles)
• Northeastern Eye Institute (1.5 miles)
• Geisinger (1.8 miles)

Hospitals

• Geisinger South Wilkes-Barre Emergency Department (0.6 miles)
• Geisinger Health System (0.6 miles)
• Wilkes-Barre General Hospital (0.7 miles)
• Wyoming Valley Health Care (1.5 miles)
• NEPA Breastfeeding Center (2.5 miles)
• Center For Same Day Surgery (2.8 miles)
• First Hospital (3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Harrold's Pharmacy & Home Infusion (1 miles)
• Turkey Hill, LP (1 miles)
• Rite Aid (1.5 miles)
• General Community Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• RLS (2.3 miles)

Parks

• Barney Farms Park (1.2 miles)
• Kirby Park (1.8 miles)

Restaurants

• Little Caesars Pizza (1.2 miles)
• Ricci's Pizza & Beer (1.3 miles)
• Taco Bell (1.4 miles)
• McDonald's (1.5 miles)
• The Big House Bar (1.5 miles)
• McDonald's (1.6 miles)
• Elmer Sudds (1.8 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.6 miles)

Cafes

• Starbucks (2.1 miles)
• Mattern's Floral and Furnishings (2.2 miles)
• Starbucks (2.8 miles)
• Panera Bread (3.4 miles)

Places of Worship

• St Peter & Paul Ukranian Catholic Church (2.6 miles)
• Luzerne United Methodist Church (3.8 miles)