Hampton House

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  • Interior

    A well-lit and organized hospital patient room with two beds and essential furnishings.

  • Bedroom

    A clean and modern rehabilitation room in a hospital.

  • Dining

    A spacious and well-lit dining room setting with neatly arranged tables and chairs.

  • Outdoor

    An elderly man standing beside a car, ready to embark on his journey.

  • Exercise Equipment

    A clean, well-lit rehabilitation room equipped with a treatment table and parallel bars for physical therapy.

  • Healthcare

    A diverse group of individuals in a healthcare setting, showcasing support and care for the elderly.

Hampton House

1548 Sans Souci Parkway, Wilkes Barre, PA 18702

For more information about senior living options: (844) 490-3973

3.8 from 57 reviews
5 stars
36
4 stars
4
3 stars
2
2 stars
0
1 stars
15

Skilled Nursing Facility

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    Overall Review of Hampton House

    Pros

    • pro The nurses were very willing to help and the staff were caring, delivering really good care.
    • pro Hampton House staff are caring and friendly, creating a positive experience for families.
    • pro Siarra does great work and helped families with placement, and residents receive excellent care.
    • pro Hampton House is a remarkable place; the staff helped with therapy and brought a dad back to good health.
    • pro Cecelia is a wonderful nurse and residents feel comfortable when she is caring for them.
    • pro The Activity & Rehabilitation Department is highly praised for supporting the healing process.
    • pro Admission is described as smooth, with welcoming staff.

    Cons

    • pro The facility is a dump; staff are never around; visitors can't even get in; no one is ever at the desk; patients are treated like nothing; doctors' orders aren't followed.
    • pro The nursing home used to be top-rate, but after being bought it became hell for patients and families.
    • pro The reviewer's POA wasn't notified of a death, learning about it from the funeral home.
    • pro The nursing staff doesn't call for updates; they only call when payments are late.
    • pro CNAs buy creams for patients and use the cheapest options, risking allergic reactions.
    • pro Catheters weren't changed and infections occurred.
    • pro The only CNA who cared about patients was Cindy; the facility was wicked to her.
    • pro Diapers were locked up because staff were stealing them for other patients due to shortages and cost.
    • pro It was the worst nightmare; they discourage anyone from putting a loved one there.
    • pro The staff is always short-staffed; nobody wants to work there.
    • pro Visiting nurses brought COVID; at one point everyone in the facility had COVID.
    • pro The phone to the nurses' station is never answered.
    • pro The HR and front-desk staff are rude, arrogant, and display passive aggression.
    • pro The facility is so poor that reviewers say to avoid it entirely (even for animals).

    Review

    The collection of reviews about Hampton House Nursing Home presents a strikingly split picture. On one side, there are heartfelt tributes to compassionate care, energetic activities, and staff who go above and beyond. On the other, there are scathing complaints about neglect, poor communication, and a facility that feels overwhelmed and out of touch with residents and their families. Taken together, the impressions sketch a place where experiences vary dramatically from one shift, one department, or one individual to the next.

    Several reviews celebrate the nursing and hospice experience as genuinely caring and responsive. One reviewer recalls working closely with the nurses and describes them as consistently willing to help the patient and the staff as "really caring" and delivering "really good care." In similar veins, other families singled out individual nurses and aides for their kindness and dedication. Cecelia is praised as a wonderful nurse, and Siarra is repeatedly highlighted for her professionalism and thoughtful support during difficult transitions and placements. A reviewer thanked Siarra and the team for making placement and admission smooth, noting the care provided as "all we could hope for," and describing the staff as warm, welcoming, and trustworthy. Even in more general praise, residents and families repeatedly emphasized the sense of home, with descriptions like "This place is HOME!" and "the staff is so caring and loving and treat us as their own family."

    Alongside the praise, a chorus of alarming complaints runs through many reviews. Several reviewers describe the facility as a "dump," dirty and poorly maintained, with staff frequently unavailable or not at a desk, making it hard to visit or obtain updates. A number of families recount that calls to office lines or the nursing station often go unanswered, sometimes for long stretches, and that staff calls are made more frequently about payment than about patient welfare. There are disturbing claims about communication failures, such as not notifying a power of attorney when a resident passes away, and a general sense that information flows are networked around billing rather than patient care. The care quality allegations extend to specific safety and hygiene concerns: catheter care allegedly neglected, infections reported, and a claim that supplies were purchased on the cheapest possible terms to the detriment of patients with allergies. One reviewer even claimed that depends (adult incontinence products) were locked away due to theft by staff, implying broader systematic issues with resource management.

    The negative reviews also describe a distressing atmosphere around infection control and safety. There is a stark report of visiting nurses bringing COVID into the facility and, at times, the spread of illness through the resident population. Other comments describe patients left sitting in their own feces, leading to severe complications like sepsis or strokes, and then feeling pressured not to speak out. Such accounts paint a picture of a facility where patient advocacy is challenging and where some families feel that concerns are minimized or ignored, contributing to a sense of fear and frustration for loved ones who want to protect those in care.

    Nevertheless, amid the criticisms, there are unmistakable endorsements of Hampton House's rehabilitative and activity offerings. Several reviews laud the Activity & Rehabilitation Department as a standout, with one account calling it 5-star and another noting that therapists helped with practical objectives that prepared a patient for home life. Families recount stories of recovery and renewed independence: a veteran treated with dignity who regained walking ability with a cane after therapy, and others who valued the support they received during recovery and transitions. The activities are also highlighted as a lifeline for residents, with praise for being engaging across cognitive levels and a source of meaningful daily life. Some reviewers even mention social media updates from the facility that reassure families about ongoing activities and engagement.

    The overall tone suggests Hampton House can be a place of genuine warmth and effective care when staffed and managed with consistent attention. There are standout staff members who appear to make a meaningful difference in individual lives, from nurses like Cecelia to administrators and front-desk staff who are described as friendly and helpful in some reviews, even as other reviews recount encounters with rude or dismissive behavior. A few families report that administrators, kitchen staff, nurses, and therapists worked cohesively to address concerns, reassure families, and support their loved ones through difficult transitions. For these families, the facility is a homey, supportive environment where staff strive to do right by residents and their families.

    In the end, the reviews present a complex, multifaceted portrait. Hampton House appears to house a spectrum of experiences, from exceptional compassion, strong rehabilitation outcomes, and welcoming, home-like atmosphere to serious concerns about cleanliness, staffing, communication, and patient safety. Families considering this facility should prepare to evaluate multiple facets: talk directly with staff and administrators, ask specific questions about staffing levels and shift coverage, verify the facility's procedures for notifying families of changes or passing of residents, and inspect hygiene and infection control practices firsthand. The stories contain both cautionary warnings and glowing affirmations, underscoring that the quality of care at Hampton House can be profoundly impactful - positively for some residents and distressingly deficient for others, depending on who is serving at any given time and how well the team coordinates around each resident's needs.

    Features

    Housing

    • 104 resident community capacity 104 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Wilkes-Barre Scranton International (14 miles away) Wilkes-Barre Scranton International (14 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hampton House in Wilkes Barre, PA is a premier assisted living community that offers an array of amenities and care services to provide exceptional comfort and support for its residents. The community boasts a beauty salon, allowing residents to always look and feel their best. Residents can enjoy their favorite shows on cable or satellite TV in the privacy of their own fully furnished apartments.

    Transportation is made easy with community-operated transport services as well as arrangements for non-medical transportation to doctors' appointments. The computer center allows residents to stay connected with loved ones and access the internet at any time.

    Meals are a delight at Hampton House, with restaurant-style dining available in the elegant dining room. Special dietary restrictions are accommodated to ensure each resident's unique needs are met. For those who prefer a more casual setting, there are three cafes nearby offering various dining options.

    The community ensures residents' physical wellbeing with a fitness room and wellness center where various exercise programs are offered. Planned day trips and scheduled daily activities keep residents engaged and entertained. Resident-run activities provide opportunities for social interactions and further enhance the sense of community within Hampton House.

    The location of Hampton House is also advantageous, with parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals all conveniently located nearby.

    In terms of care services, Hampton House offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive the right medications at the right times. The mental wellness program supports residents' emotional wellbeing.

    Overall, Hampton House provides a warm and inviting environment where seniors can comfortably age in place while receiving personalized care tailored to their individual needs.

    Nearby Places of Interest

    This part of Wilkes-Barre, Pennsylvania, offers a convenient and accessible location for seniors looking to settle down in a vibrant community. With a variety of restaurants, pharmacies, places of worship, physicians' offices, hospitals, parks, theaters, and cafes within a few miles' radius, residents have easy access to essential services and recreational activities. The area is well-equipped with healthcare facilities such as Geisinger-South Wilkes-Barre and Wilkes-Barre General Hospital for any medical needs. Additionally, the presence of popular dining options like The Big House Bar and III Guys ensures residents can enjoy diverse culinary experiences. Overall, this neighborhood provides seniors with a comfortable and well-rounded living environment that prioritizes convenience and quality amenities.

    Restaurants

    • The Big House Bar (1 miles)
    • Raub's Restaurant (1.4 miles)
    • Little Caesars Pizza (3.1 miles)
    • III Guys (3.2 miles)
    • Taco Bell (3.3 miles)
    • Wendy's (3.3 miles)
    • Burger King (3.3 miles)

    Pharmacies

    • RLS (1.3 miles)
    • CVS Pharmacy (1.6 miles)
    • CVS Pharmacy (1.6 miles)
    • Gerrity's Supermarkets (1.6 miles)
    • Harrold's Pharmacy & Home Infusion (2.6 miles)
    • CVS Pharmacy (2.7 miles)
    • Turkey Hill, LP (3 miles)

    Places of Worship

    • St Peter & Paul Ukranian Catholic Church (1.5 miles)
    • Nebo Baptist Church (3.2 miles)
    • Luzerne United Methodist Church (5.1 miles)

    Physicians

    • Intermountain Medical Group (1.6 miles)
    • Geisinger-South Wilkes-Barre (2.2 miles)
    • Geisinger Pediatrics At Mercy Hospital (2.3 miles)
    • Klynowsky Family Practice (2.5 miles)
    • Fiume Thomas J MD (2.9 miles)
    • Eye Care Specialists (3.3 miles)
    • Penn State Geisinger Health Group (3.5 miles)

    Hospitals

    • Geisinger South Wilkes-Barre Emergency Department (2.2 miles)
    • Geisinger Health System (2.2 miles)
    • Wilkes-Barre General Hospital (2.6 miles)
    • Wyoming Valley Health Care (3.5 miles)
    • NEPA Breastfeeding Center (4.3 miles)
    • First Hospital (4.5 miles)
    • First Hospital Wyoming Vly Nesbitt Memorl Health Center (4.5 miles)

    Parks

    • Barney Farms Park (2.5 miles)
    • Kirby Park (3.5 miles)

    Theaters

    • R/C Wilkes-Barre Movies 14 (3.6 miles)

    Cafes

    • Starbucks (3.8 miles)
    • Mattern's Floral and Furnishings (3.8 miles)
    • Starbucks (4.8 miles)

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