Hampton House in Wilkes Barre, PA
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1548 Sans Souci Parkway, Wilkes Barre, PA 18702
For more information about senior living options: (844) 490-3973
The nurses are always willing to help and the staff are genuinely caring. The Hampton House staff are loving and treat residents like family. The facility offers many activities and events that engage residents across cognitive levels. Siarra is professional, considerate, and treated the grandfather with great care. The admission process at Hampton House is welcoming and smooth, with friendly, accommodating staff. Hampton House is a remarkable place that helped Dad with therapy and brought him back to good health. The staff are wonderful, attentive, and dedicated to the residents. The environment at Hampton House is warm and the food is great. The administration and staff are supportive and informative, and families feel welcomed. Cecelia is a wonderful nurse and Hampton House takes excellent care of the residents. Therapists provide excellent therapy and truly care about patients. The activity and rehabilitation departments receive high praise for their excellent work. Families report that staff go above and beyond in caring for residents.
The facility is described as a dump with staff never around and no one at the desk. Patients are treated as though they are nothing, and doctors' orders are not followed. Since the facility was bought, it has become hell for patients and families; the POA wasn’t notified when a death occurred and updates weren’t provided. Staff only contact families about payment; care updates are rare, and cheap supplies led to allergies and infections, with catheters not being changed. The only nurse aide who cared about the patients was Cindy, and the facility was wicked to her. The home is repeatedly described as short-staffed, with staff not wanting to work there; visiting nurses allegedly brought COVID and many residents ended up sick. The place is dirty and poorly managed, with reports of patients left sitting in their own feces, risking sepsis and strokes, and being bullied into silence. The phone to the nurses’ station is never answered, and some HR interactions were described as rude or arrogant.Hampton House is best for families that prize rehab potential and a home-like atmosphere, where residents respond well to attentive nurses and therapists who form real connections. The strongest case sits with those recovering from a hospital stay or managing memory- and mobility-related needs, where meaningful progress through physical therapy and structured activities can be expected. Families repeatedly praise personnel who treat residents with warmth and dignity, and admissions staff who smooth the transition into the community. For those who want a socially active setting with ongoing cognitive and physical engagement, the Hampton House program often delivers a welcome sense of everyday normalcy and personal attention.
However, the community’s performance is inconsistent enough to demand caution. If reliable staffing, prompt response to calls, and a consistently clean, well-maintained environment are non-negotiable, alternatives merit serious consideration. Reviews paint a sharp dichotomy: some families report neglectful or indifferent care and poor communication, while others commend care teams that go above and beyond. For residents with high care needs, complex medical requirements, or a strong allergy history, it is essential to verify daily staffing levels, nurse-to-resident ratios, and the facility’s process for timely updates and medical changes before committing.
On balance, the credible pros, caring staff, effective rehab, and a vibrant activity calendar, offset several concerns only when the care team remains consistently visible and communicative. When therapy teams deliver tangible mobility gains and staff express genuine warmth, families feel heard, involved, and confident in the care path. Positive experiences often hinge on administrators or nurses who routinely exceed expectations. Yet these strengths do not erase the recurring complaints about understaffing, missed calls, and safety lapses voiced by other families. Practically, Hampton House works best for families willing to supervise closely, demand timely updates, and lean into the aspects of care that the team clearly excels at, rehab and personal attention, while staying vigilant for warning signs of neglect.
Before deciding, perform a thorough on-site evaluation. Schedule several visits at different times to observe front-desk responsiveness, nurse call lights, and overall cleanliness. Request meetings with the therapy team and the care administrator, and ask for current staffing rosters and turnover rates. Probe how family communications are handled, who provides daily or weekly updates and through what channels. Specifically verify policies around catheter and wound care, infection control, medication management, and how lasting decisions by a power of attorney are documented and acknowledged. If possible, request a short-term trial or a clearly defined transition plan with a single point of contact for questions. Gather candid impressions from residents and family members during the tour to form a realistic expectation.
During visits, look for concrete indicators of reliability: steady staff presence on each shift, timely responses to call bells, and a clean, odor-free environment. Validate the quality of meals and the flexibility of dietary accommodations, since food quality is a differentiator cited by many families. Check hygiene practices, are catheter and dressing changes performed on schedule, and are supplies adequately stocked? assess communication quality, are family updates prompt and informative, or sporadic and defensive? Note whether aides and nurses appear rushed or genuinely invested, and whether residents seem engaged rather than waiting passively for attention. Any mention of paperwork delays, POA miscommunications, or staff disrespect should trigger serious reconsideration and deeper inquiry.
Bottom line: Hampton House can be a strong fit for families prioritizing rehabilitation and a warm, active community where staff members forge meaningful relationships. The documented care and ability to restore mobility and confidence in residents represent meaningful wins. But the volume and seriousness of negative reviews demand cautious evaluation; reliability gaps, reports of neglect, and staffing concerns cannot be dismissed. For families where hands-on supervision, transparent updates, and a consistently clean, well-staffed environment are essential, explore alternatives or insist on concrete assurances, including verified staffing ratios and a defined trial period. When the plan aligns with a proactive care approach, leveraging the standout rehab strengths while demanding rigorous accountability, the Hampton House can be a compelling choice. Otherwise, proceed with deliberate screening and a clear exit or transition strategy.
104 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hampton House in Wilkes Barre, PA is a premier assisted living community that offers an array of amenities and care services to provide exceptional comfort and support for its residents. The community boasts a beauty salon, allowing residents to always look and feel their best. Residents can enjoy their favorite shows on cable or satellite TV in the privacy of their own fully furnished apartments.
Transportation is made easy with community-operated transport services as well as arrangements for non-medical transportation to doctors' appointments. The computer center allows residents to stay connected with loved ones and access the internet at any time.
Meals are a delight at Hampton House, with restaurant-style dining available in the elegant dining room. Special dietary restrictions are accommodated to ensure each resident's unique needs are met. For those who prefer a more casual setting, there are three cafes nearby offering various dining options.
The community ensures residents' physical wellbeing with a fitness room and wellness center where various exercise programs are offered. Planned day trips and scheduled daily activities keep residents engaged and entertained. Resident-run activities provide opportunities for social interactions and further enhance the sense of community within Hampton House.
The location of Hampton House is also advantageous, with parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals all conveniently located nearby.
In terms of care services, Hampton House offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents receive the right medications at the right times. The mental wellness program supports residents' emotional wellbeing.
Overall, Hampton House provides a warm and inviting environment where seniors can comfortably age in place while receiving personalized care tailored to their individual needs.
This part of Wilkes-Barre, Pennsylvania, offers a convenient and accessible location for seniors looking to settle down in a vibrant community. With a variety of restaurants, pharmacies, places of worship, physicians' offices, hospitals, parks, theaters, and cafes within a few miles' radius, residents have easy access to essential services and recreational activities. The area is well-equipped with healthcare facilities such as Geisinger-South Wilkes-Barre and Wilkes-Barre General Hospital for any medical needs. Additionally, the presence of popular dining options like The Big House Bar and III Guys ensures residents can enjoy diverse culinary experiences. Overall, this neighborhood provides seniors with a comfortable and well-rounded living environment that prioritizes convenience and quality amenities.
Hampton House is located at 1548 Sans Souci Parkway, Wilkes Barre, PA 18702 in Luzerne County, Pennsylvania
Hampton House on seniors.fyi includes 6 photos including images showing healthcare, bedroom, interior, dining, rehabilitation, outdoor, lighting, physical therapy, and more.
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Interior
Bedroom
Dining
Outdoor
Exercise Equipment
Healthcare
