Keystone Garden Estates
Save100 Narrows Road, Rt. 11, Larksville, PA 18651
For more information about senior living options: (844) 490-3973
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The day started with a simple, practical goal: a DoorDash delivery. In the midst of the routine, the delivery didn't actually require entering the place, but there was a small, personal moment worth noting - the author did get to see their sister, and she is doing fine. That brief reconnection colored the experience in a warm, human way, even though the logistics of the day didn't go as planned. It's one of those small, real-life details that sticks with you when you're juggling errands and caregiving at once: you can be glad someone you care about is well, even if the task at hand isn't completed exactly as expected.
Beyond the logistical hiccup, the next impression was largely negative, centering on the environment and the people working there. The place was described as having a bad smell, an immediate sensory concern that can shape any visit or perception of an establishment. Alongside that odor issue, the staff were criticized, suggesting that the behavior or demeanor of the people on duty contributed to a broader sense of dissatisfaction. Taken together, these observations create a strong impression of discomfort and a lack of warmth that would be hard to overlook for anyone considering spending time or placing a loved one in that setting.
The critique didn't stop there. There was a firm stance against involving a dog with the place at all - "Wouldn't bring my dog there to stay here" implies a strict or unwelcoming policy around pets, which can be a meaningful factor for families with animals who may be assisting in daily routines or accompanying loved ones to care facilities. Price was also flagged as a problem: the place was described as overpriced. When price is paired with negative feedback about the staff, it fuels a sense that the value proposition is misaligned with what customers experience in service and environment. The combination of perceived high cost and staff issues led the reviewer to make a strong, pointed judgment: they felt the staff were terrible and suggested that they should all be fired. That is a stark verdict, underscoring a deep sense of dissatisfaction with the way the team operates.
There was a clear call for change in leadership as well. The reviewer wished for a new manager who would treat employees with respect, highlighting the idea that leadership behavior can have a cascading effect on morale, service quality, and overall atmosphere. It's a critique that speaks to workplace culture: respect for staff is not only a moral issue but something that can influence how well a facility functions day to day. When the people who are supposed to foster a caring, well-run environment feel disrespected, it's easy to see how patients, clients, or residents can end up bearing the brunt of that dynamic.
Amid the sharper criticisms, there was a counterpoint that offered a ray of hope. The reviewer later noted that they had "finally found a place for my wife's mother," and in that context, "the staff was very helpful." This calendar-worthy moment - finding somewhere suitable for a relative and encountering helpful staff - stands in stark contrast to the earlier complaints. It suggests that, within the same overall setting or in related facilities, there can be genuine moments of competence, support, and practical assistance that make a meaningful difference for families navigating caregiving decisions.
A further positive takeaway is the observation that staff are indeed helpful and that clients seem happy to be there. This reinforces the sense that the experience of care and the atmosphere are not monolithic; there are places within the broader ecosystem that feel supportive and satisfactory. The sentiment about the staff being helpful and the clients appearing content points to a potential strength: when a facility or service staff are attentive and warm, it can transform otherwise challenging situations into more manageable, even reassuring experiences for those who rely on them.
Taken together, the set of comments paints a nuanced picture of a place that elicits both strong dissatisfaction and meaningful moments of relief. On the negative side, sensory concerns like odors, perceptions of poor staff performance, high pricing, and pet-unfriendly policies create a barrier to a uniformly positive view. On the positive side, there are instances of helpful, kind staff and successful outcomes for families, such as finding appropriate placement for a loved one and experiencing supportive interactions that leave clients feeling cared for. This contrast suggests that experiences can vary widely depending on the specific staff members present, the policies in place at any given time, and the particular needs of the people involved.
For anyone weighing options in this kind of care-related context, the review highlights a core tension: the importance of respectful leadership and a welcoming environment as prerequisites for truly positive experiences. A facility that can address concerns about scent and atmosphere, ensure pricing aligns with perceived value, and foster a culture of respect among staff is more likely to earn consistent praise. Meanwhile, stories of helpful staff and satisfied clients demonstrate what is possible when teams are engaged, empathetic, and well-supported. The overarching message is clear: care and hospitality hinge on the daily conduct of the staff and the leadership that guides them, as much as on the services provided.
Keystone Garden Estates is an assisted living community located in Larksville, PA. We specialize in providing respite care for individuals who require temporary assistance and support. Our residents enjoy a wide range of amenities and services designed to enhance their comfort and well-being.
Our community features a beauty salon where residents can receive haircuts, styling, and other salon services. They can also enjoy their favorite television shows with cable or satellite TV in the comfort of their own private rooms. We offer community-operated transportation for shopping trips and outings, as well as transportation arrangements for non-medical needs and doctor's appointments.
For those who enjoy technology, our computer center provides access to the internet, allowing residents to stay connected with loved ones or explore new interests online. Our dining room offers restaurant-style meals prepared by our experienced culinary team, accommodating special dietary restrictions when needed.
Residents have access to various recreational spaces within our community. Our fitness room allows them to engage in physical activities and maintain a healthy lifestyle. The gaming room provides a space for friendly competition and social interaction. For those who appreciate nature, our garden and outdoor space offer opportunities to relax or participate in gardening activities.
Housekeeping services are provided to ensure that residents' living spaces are always clean and tidy. Each residence is fully furnished and includes private bathrooms for convenience.
We prioritize the mental wellness of our residents by offering a mental wellness program that promotes emotional well-being through various activities and therapy sessions. Medication management is also available to ensure that each resident receives their medications as prescribed.
Our dedicated staff is available 24/7 with a call system for any immediate assistance or supervision needs. We provide assistance with activities of daily living such as bathing, dressing, and transfers to ensure that residents remain comfortable throughout the day. Diabetes diets are accommodated, and meal preparation and service are provided for all residents.
In terms of nearby amenities, there are three cafes nearby for socializing or enjoying a cup of coffee. Two parks offer opportunities for outdoor recreation and relaxation. There are 18 pharmacies, 28 physicians, and 37 restaurants nearby for easy access to healthcare services and dining options. Additionally, two places of worship and a theater are within close proximity to our community.
At Keystone Garden Estates, we strive to create an enriching environment where our residents can live comfortably and enjoy a fulfilling lifestyle.
Keystone Garden Estates is located at 100 Narrows Road, Rt. 11, Larksville, PA 18651 in Luzerne County, Pennsylvania
Keystone Garden Estates on seniors.fyi includes 5 photos including images showing bedroom, dining, outdoor, patio, garden, porch, building, architecture, and more.
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