Overall Review of Bartell's Personal Care Home
common
11 reviews mention this
Staff care is a major theme
Residents and families frequently describe caring, attentive staff and management.
Many reviewers say the staff treated residents like family, with compassionate day-to-day care and prompt help when needs came up. Several also describe management as committed to excellence and the facility as a warm, secure place for families during difficult transitions. A few reviewers also point to residents being checked on regularly and staff communicating with professionalism and dignity.
common
3 reviews mention this
Clean and comfortable environment
Multiple reviews mention a clean, warm, and comfortable facility.
Reviewers highlight cleanliness and a home-like feel. One review specifically calls out the facility as clean and warm, while others describe it as beautiful and clean. A separate review mentions cleanliness alongside safety steps during a health crisis, tying the environment to peace of mind for families.
common
3 reviews mention this
Dining quality is mixed
Food is described positively by some, while others report service problems.
Some families say the food was good and that their loved one ate more than they did at home. Other reviewers report concerns such as receiving the wrong food and delayed or inadequate dining support, including negative comments about the dining experience. Another review also criticizes how meals and assistance were handled, suggesting dining quality and service consistency vary by experience.
caveat
5 reviews mention this
Care issues and neglect concerns
Several reviews raise serious concerns about care timeliness and neglect.
A group of reviewers describe experiences they viewed as neglectful, including residents left in soiled clothing and linens. Others cite problems with medications being delivered late and with bathroom assistance taking a long time. Additional negative reviews mention serious skin and infection issues and one reviewer attributes harm to incorrect food.
caveat
2 reviews mention this
Cost comes up on both sides
Pricing is mentioned both as affordable and as too high for the care received.
One review says the communityâs price was something the family could afford, which frames cost as manageable for them. In contrast, another reviewer calls out the monthly cost while also describing poor conditions, implying value concerns. Because these comments conflict, cost appears to depend on the reviewerâs experience.
common
Nearby conveniences are close by
Nearby options include pharmacies, dining, and medical care.
For day-to-day errands and appointments, the area around the home includes familiar nearby stops. Reviewers did not emphasize local access specifically in their comments, but the listingâs neighborhood includes pharmacy options and nearby medical facilities.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.