Arden Courts Of North Hills

Pros

• The staff at Arden Courts have been with the company for a long time, showcasing their dedication and commitment to the residents.
• Residents benefit from a wide range of engaging activities, thanks to fantastic activities directors who ensure there's always something scheduled.
• The compassionate care provided by the staff during challenging times has brought immense comfort to families.
• Families appreciate the cozy, homelike environment that fosters friendly interactions between staff and residents.
• The facility is well-kept and clean, contributing to a pleasant atmosphere for both residents and visitors.
• Many reviewers express gratitude for the skilled and attentive care their loved ones receive from the experienced staff members.
• The outdoor area offers residents a safe space to enjoy walks and fresh air, enhancing their quality of life.
• Communication with families during difficult times, such as the pandemic, has been commendable, facilitating virtual visits and updates on loved ones' well-being.

Cons

• The food is disgusting, and there was only one person to handle all residents in the area during a recent visit.
• Rooms are dirty and smell like urine, indicating poor hygiene standards.
• There is a constant turnover of staff, leading to concerns about the continuity of care for residents.
• Residents who need assistance with personal care or eating are left without help if family members are not present.
• The cleanliness and upkeep of the facility have significantly declined over the last nine months, with unpleasant odors upon entry.
• The community room has a moldy smell, and the outdoor areas appear neglected and in need of maintenance.
• A recent scabies outbreak took too long to resolve, raising concerns about disease control within the facility.
• Staff appear worn out and understaffed, impacting the quality of care provided to residents.
• Fire drill procedures were poorly communicated; staff present lacked knowledge on how to manage it effectively.

Review

Arden Courts of North Hills has garnered a mix of feedback from families regarding the care and environment provided to their loved ones. Several reviewers praised the facility for its clean and well-maintained premises, as well as the compassionate staff. Many noted that long-tenured employees contribute significantly to a sense of stability and familiarity within the community, which is especially important in memory care settings. Visitors often remarked on how welcoming the staff is, taking time not only to engage with residents but also to build rapport with family members during visits. This friendly demeanor was recognized as a vital aspect in easing the emotional burden that comes with placing a loved one in care.

One aspect consistently highlighted across reviews was the extensive range of activities offered for residents. Families appreciated that there were always scheduled events encouraging engagement among residents, from religious gatherings to arts and music sessions. This dedication to keeping residents active seemed particularly appreciated during challenging times such as the COVID-19 pandemic when facilities adapted by facilitating virtual visits between families and their loved ones. Reviewers expressed gratitude for these innovative solutions that maintained connections even when physical visits were restricted.

Conversely, several troubling experiences were reported. Some family members raised concerns about staffing shortages leading to inadequate levels of personal care for residents. Issues such as limited assistance during meal times or with basic hygiene tasks created anxiety among families who felt they needed to be present daily to ensure their loved ones received adequate attention. Furthermore, reports of unclean facilities and unpleasant odors detracted from the positive experiences many families had initially encountered. This discrepancy raises significant questions about resource allocation at Arden Courts and whether adequate staffing levels are being maintained.

A few reviews mentioned particularly distressing incidents related to resident health, including issues like scabies outbreaks and inconsistent personal hygiene among some residents due to insufficient staffing support. While many families spoke fondly of specific caregivers who showed exceptional compassion towards their relatives, high turnover rates among staff contributed negatively to resident care continuity and overall family peace of mind. The lamentation over lost good caregivers underscored concerns regarding management decisions impacting workforce morale.

In contrast, some reviewers shared positive experiences with individualized care despite ongoing challenges faced by the facility as a whole. One reviewer recounted a strong sense of relief knowing that their husband’s unique behavioral challenges were handled skillfully by seasoned staff, reinforcing confidence in Arden Courts’ overall ability to cater specifically to dementia-related needs through careful attention from an experienced team.

Ultimately, while Arden Courts offers an appealing environment adorned with engaging activities run by dedicated personnel committed to creating a familial atmosphere for both residents and visiting families alike, it must address mounting concerns linked directly to staffing inadequacies and cleanliness standards if it aims to maintain trust within its community moving forward. Continuous evaluations will be essential in balancing praise for genuine compassion against pointed criticisms pertaining specifically toward operational shortcomings—a necessary endeavor for any establishment dedicated wholly to caring for vulnerable individuals facing memory disorders in today's world.

This part of Pittsburgh, Pennsylvania offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants, pharmacies, cafes, theaters, physicians, hospitals, parks, places of worship, and transportation options nearby, residents can easily access essential services and enjoy recreational activities. The proximity to UPMC Passavant and Allegheny General Hospital ensures quality healthcare facilities are readily available. Additionally, the abundance of parks such as North Park and Fern Hollow Nature Center provide opportunities for outdoor leisure and scenic walks. Public transportation options like Port Authority Allegheny Station and North Side Station offer easy access to other parts of the city. Overall, this neighborhood provides a well-rounded environment for seniors seeking comfort, convenience, and community engagement in their retirement years.

Restaurants

• Taj Mahal (0.9 miles)
• Dave & Buster's (0.9 miles)
• Rochester Inn Hardwood Grille (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.4 miles)
• Chili's Grill & Bar (1.4 miles)
• The Cheesecake Factory (1.5 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• Target Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)

Cafes

• Panera Bread (1.7 miles)
• Starbucks (1.9 miles)
• Panera Bread (6.1 miles)
• The Abbey on Butler Street (6.6 miles)
• Brooklyn Bagel At Arsenal (6.8 miles)
• Kingfly Spirits (7.1 miles)
• El Layali Hookah (7.1 miles)

Theaters

• Cinemark North Hills And Xd (1.8 miles)

Physicians

• North Pittsburgh Oral Surgery (2.1 miles)
• Allegheny Rheumatology (2.8 miles)
• Bellevue Pediatrics Associates (3.7 miles)
• Renaissance Family Practice (4.8 miles)
• Children's Community Pediatrics - Wexford (5.2 miles)
• Beleza Plastic Surgery & Medi-Spa (5.5 miles)
• UPMC Primary Care (5.9 miles)

Hospitals

• UPMC Passavant (2.2 miles)
• Passavant Hospital Emergency Room (2.2 miles)
• Allegheny General Hospital (6.5 miles)
• UPMC Children's Hospital of Pittsburgh (7.2 miles)
• Heritage Valley Sewickley Emergency Department (7.4 miles)

Parks

• Avonworth Community Park (3.2 miles)
• Bayne Park (3.6 miles)
• Blueberry Hill Park (4 miles)
• North Park (4.3 miles)
• Fall Run Park (4.9 miles)
• Fern Hollow Nature Center (5.9 miles)
• Leslie Park Field (6.7 miles)

Places of Worship

• Bethlehem Lutheran Church (4.2 miles)
• Salem United Methodist Church (5.8 miles)
• St Richard's Church (7.1 miles)

Transportation

• Port Authority Allegheny Station (7 miles)
• North Side Station (7.1 miles)