Manorcare Health Services - North Hills in Pittsburgh, PA
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Information last verified:
1105 Perry Highway, Pittsburgh, PA 15237
For more information about senior living options: (844) 490-3973
The staff are attentive, caring, and professional. The facility is clean, well maintained, and bright. PT/OT services are outstanding. Residents are treated with respect and dignity. Families report compassionate care and proactive communication from nurses and social workers. The staff go the extra mile to help residents and families. The facility is highly recommended and considered among the best in the area. Rooms are clean, roomy, and comfortable.
They claim the staff neglected basic care, refusing to bathe, feed, or provide rehab. They describe the facility as filthy and poorly maintained, with dirty rooms and a lack of cleanliness. They allege medications and pain relief were not administered on time, and call buttons often went unanswered. They report chronic understaffing leading to delayed care and unsafe conditions for residents. They accuse administration of mismanagement and repeated rebranding, plus questionable billing practices. They say communication with families and social workers was poor, with little to no follow-up. They warn others not to send loved ones there, describing it as unsafe and untrustworthy. They recount cases where patients worsened or died due to inadequate care and neglect.ManorCare Health Services - North Hills is best suited for families pursuing short- to moderate-term rehabilitation where the emphasis is on skilled therapy and a facility that can be affordable, with the understanding that vigilant advocacy will be necessary. The center often shows strength in physical and occupational therapy, and in environments where a dedicated family member or caregiver can drive the care plan, monitor progress, and push for timely meds and daily needs. It can work for residents who can tolerate a fluctuating staffing environment and who value a clean, well-maintained space and a generally cordial treatment from some teams. In short, this is not a one-size-fits-all choice; it rewards engaged families and patients who prioritize rehab momentum over pristine consistency in every shift.
That said, several families should consider alternatives before committing long-term. The most salient caveat is the highly variable quality of nursing care and daily oversight. Reviews repeatedly flag missed medications, delayed responses to call bells, and inconsistent wound or hygiene care. The facility’s reputation for stability is muddied by reports of frequent leadership turnover and multiple name changes, which often correlate with communication gaps and billing confusion. For seniors whose needs hinge on reliable medication administration, rapid call-bell responsiveness, and consistently respectful daily care, other nearby facilities with steadier staffing and clearer governance merit serious consideration. In these cases, moving toward an option with a track record of steady nurse staffing and transparent operations is prudent.
The strongest positives in favor of ManorCare North Hills include noticeably capable rehabilitation teams and a number of compassionate frontline staff. When PT/OT specialists are aligned with the patient’s goals, meaningful improvements can occur, and discharge planning can be smooth, with social workers and coordinators helping families navigate transitions. The facility is often praised for being clean, bright, and well maintained, with many residents reporting good communications from certain nurses and aides who truly engage with them and their families. For families who can couple the therapy intensity with active follow-through from the care team, these aspects translate into real functional gains and a higher sense of safety while recovering. In such contexts, the rehab component can mitigate some of the daily care frustrations.
However, the list of cons is lengthy and significant enough to demand serious caution. Across reviews, patterns emerge: delayed and sometimes absent medication administration; call bells that routinely go unanswered; sporadic wound care and personal hygiene; and a sense that some staff are overextended or disengaged. Instances of patients remaining in soiled conditions, reports of dehydration or weight loss, and concerns about the handling of medical equipment or supplies appear with troubling frequency. Family advocates repeatedly describe inconsistent communication, with updates that arrive irregularly or after persistent inquiry. These gaps are not trivial; they represent real safety and comfort risks that undermine the rehab work and erode trust in the facility’s ability to maintain everyday quality of life.
Another dimension to weigh is governance and the overall care culture. Some reviews celebrate individual team members, nurses, social workers, and therapists, who deliver warmth, attentiveness, and competence. Yet these anecdotes coexist with accounts of miscommunication, perceived cost-cutting, and administrative friction, billing disputes, opaque discharge criteria, and accusations of being overpromised and underdelivered. The resistance to follow through on plans, the sense of “afterthought” care in some units, and the friction between families and leadership create a precarious environment for long-term stays. For families evaluating a facility as a long-term home, these inconsistencies can eclipse the visible improvements in therapy and the clean, comfortable setting.
In practical terms, this facility can still fulfill a rehab-focused objective if one crafts a tight oversight plan and secures reliable on-site contacts. Families should insist on explicit daily communication routines, set clear expectations for med administration and wound care, and request a dedicated case manager or unit director to oversee progress. Tours should probe the variability among shifts, ask for examples of how call-bell responsiveness has been improved, and verify that recent wound care protocols and nutrition plans are in place. It is wise to observe a therapy session and inquire about ongoing staffing levels; confirm that discharge and home-health transitions are truly seamless. For those who cannot tolerate ongoing advocacy, alternative facilities with steadier nursing care and fewer red flags will likely deliver a more predictable experience.
For families weighing choices, Highland Hills represents a credible alternative in the area, often cited as more consistently attentive and well-staffed, with positive reports on both nursing and rehab outcomes. If the priority is reliable daily care, prompt medication administration, and a calmer governance climate, it is reasonable to favor such options over ManorCare North Hills. When ManorCare is chosen, the path to quality hinges on proactive engagement: insist on structured oversight, precise care plans, and regular progress updates; prepare to intervene quickly if meds, hygiene, or call-button issues recur; and remain open to transitioning to a facility with a steadier track record if safety or consistency deteriorates. In the end, the decision should align with the patient’s rehab goals, the family’s capacity to advocate, and a clear-eyed assessment of whether the potential gains from therapy justify enduring daily care variances.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Health Services - North Hills is an assisted living community located in Pittsburgh, PA. Our community offers a wide range of amenities to enhance the quality of life for our residents. We have a beauty salon where residents can pamper themselves and feel their best. Cable or satellite TV is available in all rooms to provide entertainment.
We offer community operated transportation to help residents easily move around and explore the area. Our computer center allows residents to stay connected with loved ones and engage in online activities. A spacious dining room provides restaurant-style dining experiences, where delicious meals are served with special dietary restrictions taken into consideration.
In terms of recreational activities, we have a fitness room and gaming room for physical and mental stimulation. Residents can enjoy outdoor spaces like gardens, as well as spend their leisure time in the small library provided on-site. Wi-Fi/high-speed internet is accessible throughout the community, enabling residents to stay connected online.
Our care services include a 24-hour call system for immediate assistance, round-the-clock supervision for added safety, and assistance with activities of daily living such as bathing and dressing. We provide diabetes diets and medication management services to cater to specific health needs. A mental wellness program is also available to promote emotional well-being.
Transportation arrangements are made both for non-medical purposes as well as for doctors' appointments, ensuring residents have easy access to healthcare facilities. For those who require extra assistance, move-in coordination is offered.
In terms of nearby amenities, there are 2 cafes, 5 parks, 9 pharmacies, 4 physicians' offices, 12 restaurants, 1 place of worship, 1 theater nearby Manorcare Health Services - North Hills. Additionally, there are two hospitals within close proximity.
Overall, our assisted living community at Manorcare Health Services - North Hills strives to provide a comfortable and engaging environment for our residents through various amenities, care services, and nearby resources.
This part of Pittsburgh, Pennsylvania, offers a mix of conveniences and amenities that can cater to the needs of seniors looking for a comfortable and active lifestyle. With a variety of restaurants such as Taj Mahal, Dave & Buster's, and The Cheesecake Factory within close proximity, residents have plenty of dining options to choose from. Nearby pharmacies like CVS Pharmacy and Walgreens ensure easy access to medication and healthcare services. For leisure and entertainment, there are theaters like Cinemark North Hills And Xd as well as cafes such as Starbucks and Panera Bread where seniors can relax and socialize. In terms of healthcare, there are reputable physicians' offices like Allegheny Rheumatology and UPMC Primary Care nearby, along with hospitals like UPMC Passavant for medical emergencies. Additionally, the area is surrounded by parks like Avonworth Community Park and North Park, providing opportunities for outdoor activities and recreation. Places of worship such as Bethlehem Lutheran Church and transportation options like Port Authority Allegheny Station offer further convenience for seniors looking to settle in this vibrant neighborhood.
Manorcare Health Services - North Hills is located at 1105 Perry Highway, Pittsburgh, PA 15237 in Allegheny County, Pennsylvania
Manorcare Health Services - North Hills on seniors.fyi includes 13 photos including images showing interior, windows, architecture, healthcare, exercise equipment, building, bedroom, landscaping, and more.
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Interior
Building
Architecture
Bedroom
Windows
Dining
Lighting
Exercise Equipment
Healthcare
Minimalist
Rehabilitation
Physical Therapy
