Manorcare Health Services - North Hills

Pros

• The rehab therapy staff at Manorcare was described as fabulous, with physical and occupational therapists receiving high praise for their care and attention to patients.
• Manorcare provided a generous visitation policy that allowed families to gather together during difficult times.
• One family member expressed gratitude towards Manorcare for helping their loved one return home after rehab, noting that the staff was great overall despite some bumps along the way.
• Another reviewer noted that the rooms were good and the food was satisfactory, with their loved one enjoying the meals provided.
• A patient appreciated that activities were offered, contributing positively to their experience during rehabilitation at Manorcare.

Cons

• The facility's rehab services were inadequate, with the resident feeling they could have performed the exercises independently.
• Staff members exhibited unprofessional behavior, including a lack of timely medication and poor attitude towards patients.
• Dirty flatware and subpar food service contributed to a negative dining experience for residents.
• Communication from staff was lacking, leaving family members frustrated about their loved ones’ treatment and care.
• The nursing staff appeared overwhelmed and under-trained, leading to neglect in patient care and unmet needs.
• Residents reported feeling ignored, particularly when calling for assistance or basic necessities like water.
• The memory care unit was described as dark and unwelcoming, resembling a dungeon rather than a supportive environment.
• The physical environment of the room was deemed unpleasant, with complaints about cleanliness and odors present in the facility.
• Families expressed concern that staff were too focused on financial matters rather than delivering quality patient care.
• Many reviews indicated that without family present, patients received little attention or support from the staff.

Review

The experiences of residents and their families at Manorcare Health Services-North Hills paint a troubling picture of the facility's operations, contrasting sharply with moments of commendation regarding care and rehabilitation services. While some reviews highlight positive interactions with physical and occupational therapists, many others express grave concerns about inadequate medical attention, staff attitudes, cleanliness, nutrition, and overall patient treatment.

Several individuals recounted instances where their loved ones received subpar care that significantly deviated from expected standards. A former resident with Congestive Heart Failure (CHF) described a disheartening experience involving a lack of timely medication administration, dismissive staff attitudes, and unsatisfactory food service. The resident noted feeling neglected when concerns about their breathing, kidney function, and oxygen levels went unanswered; the lack of follow-up on critical health issues made them feel invisible within the system. When attempting to leave after only three days due to these ongoing issues, they faced pressure from staff to remain longer in treatment without receiving any concrete details about how their heart condition would be managed during their stay.

In another account of a family member currently residing in Manorcare's care facility, it became evident that neglect characterizes the environment. The loved one initially came into the facility capable of walking independently but has since been left to languish without adequate rehabilitation support. Family members reported that attempts to communicate were met with resistance; they were not allowed to provide any personal devices for monitoring well-being or communication purposes—further fueling suspicions regarding potential mistreatment.

While some reviews do highlight moments of genuine excellence in therapy services—citing skilled therapists who genuinely cared—other reviewers pointed out systemic failures in nursing care due to apparent understaffing. Instances were reported where call bells went unanswered for excessively long periods; patients requiring assistance faced delays that left them feeling dehumanized. One review described an incident where multiple patients pleaded for attention for basic needs like water while nurses appeared overwhelmed and unable—or unwilling—to respond effectively.

Moreover, conversations around the physical conditions within Manorcare revealed dissatisfaction as well. Descriptions included dirty utensils used during meal times and unkempt living spaces resembling more hospital settings than homely accommodations desirable for recovery or respite. Foods offered were characterized as lackluster at best or downright disappointing at worst. One individual expressed concern over the distressing appearance of the memory care unit; describing it as "dungeon-like," this reviewer was alarmed by how patients seemed confined without sufficient engagement or activities designed to stimulate both body and mind.

Despite negative testimonials reminiscent of neglectful practices endured by residents, there were pockets of positivity noted by certain visitors related to their loved ones' experiences during severe illness—particularly when nearing end-of-life scenarios. Families appreciated the generous visitation policies allowing them to gather together as caregiving transitioned away from home settings into professional environments where compassionate staff could manage complex needs appropriately.

Ultimately, these narratives collectively reflect broader frustrations concerning management practices at Manorcare Health Services-North Hills—a place juxtaposed between glimmers of effective rehabilitation efforts while simultaneously showing concerning shortcomings regarding quality control in daily patient services that need urgent attention and reform if meaningful improvement is to occur moving forward.

This part of Pittsburgh, Pennsylvania, offers a mix of conveniences and amenities that can cater to the needs of seniors looking for a comfortable and active lifestyle. With a variety of restaurants such as Taj Mahal, Dave & Buster's, and The Cheesecake Factory within close proximity, residents have plenty of dining options to choose from. Nearby pharmacies like CVS Pharmacy and Walgreens ensure easy access to medication and healthcare services. For leisure and entertainment, there are theaters like Cinemark North Hills And Xd as well as cafes such as Starbucks and Panera Bread where seniors can relax and socialize. In terms of healthcare, there are reputable physicians' offices like Allegheny Rheumatology and UPMC Primary Care nearby, along with hospitals like UPMC Passavant for medical emergencies. Additionally, the area is surrounded by parks like Avonworth Community Park and North Park, providing opportunities for outdoor activities and recreation. Places of worship such as Bethlehem Lutheran Church and transportation options like Port Authority Allegheny Station offer further convenience for seniors looking to settle in this vibrant neighborhood.

Restaurants

• Taj Mahal (0.8 miles)
• Dave & Buster's (0.9 miles)
• Rochester Inn Hardwood Grille (1 miles)
• McDonald's (1 miles)
• Chick-Fil-A (1.3 miles)
• Chili's Grill & Bar (1.3 miles)
• The Cheesecake Factory (1.4 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.7 miles)
• Target Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.8 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.7 miles)
• Panera Bread (6.1 miles)
• The Abbey on Butler Street (6.4 miles)
• Brooklyn Bagel At Arsenal (6.6 miles)
• Kingfly Spirits (6.9 miles)
• El Layali Hookah (7 miles)

Theaters

• Cinemark North Hills And Xd (1.9 miles)

Physicians

• North Pittsburgh Oral Surgery (2.2 miles)
• Allegheny Rheumatology (2.9 miles)
• Bellevue Pediatrics Associates (3.6 miles)
• Renaissance Family Practice (4.7 miles)
• Children's Community Pediatrics - Wexford (5.4 miles)
• Beleza Plastic Surgery & Medi-Spa (5.6 miles)
• UPMC Primary Care (5.8 miles)

Hospitals

• UPMC Passavant (2.2 miles)
• Passavant Hospital Emergency Room (2.2 miles)
• Allegheny General Hospital (6.4 miles)
• UPMC Children's Hospital of Pittsburgh (7 miles)

Parks

• Avonworth Community Park (3.2 miles)
• Bayne Park (3.5 miles)
• Blueberry Hill Park (4.2 miles)
• North Park (4.5 miles)
• Fall Run Park (4.8 miles)
• Fern Hollow Nature Center (6.1 miles)
• Leslie Park Field (6.5 miles)

Places of Worship

• Bethlehem Lutheran Church (4 miles)
• Salem United Methodist Church (6 miles)
• St Richard's Church (7.1 miles)

Transportation

• Port Authority Allegheny Station (6.8 miles)
• North Side Station (6.9 miles)
• Bus Station (7.3 miles)