Active Living Home Health

Pros

• The reviewer was satisfied with the $70 monthly wheelchair rental.
• The reviewer was fine with that arrangement initially.

Cons

• The company is described as the worst they've ever dealt with.
• The office is labeled shady.
• The company is alleged to have misrepresented insurance coverage, promising only a $10 per month cost for a year that would be paid for, which turned out to be a lie.
• They receive monthly bills of $111 that are unaffordable.
• Payments have been withdrawn from the reviewer's bank account, leaving them owing hundreds.
• The company allegedly turned the reviewer over to a collection agency for nonpayment.
• The reviewer advises others to stay away and go somewhere else.

Review

The experience with this company left an impression of confusion and frustration from start to finish. The writer explains that they are not able to walk well and needed a wheelchair to attend their son's wedding, a situation that led them to rent a chair rather than buy. The rental terms were not what one might expect: the service didn't offer daily rentals, so they agreed to a monthly rate of 70 dollars. That initial arrangement seemed straightforward enough, and the rent was something the writer could handle at first.

Then came a sales pitch that sounded almost too good to be true. A member of the staff suggested that the rental could be processed through the writer's insurance, lowering the monthly cost to 10 dollars for a whole year, after which the insurance would supposedly cover everything. The writer explicitly notes that this claim was a lie, but it set off a cascade of ongoing financial trouble. Instead of relief, they began receiving monthly bills that rose to 111 dollars, an amount they simply could not afford.

The mismatch between what was promised and what was billed created a steady drumbeat of stress. Unable to keep up with the new charges, the writer reached out to the company with a straightforward request: they wanted the chair picked up. They were willing to stop the rental and move to a payment plan for what they already owed. Unfortunately, the arrangement didn't stop the financial drain. The company began withdrawing money directly from the writer's bank account on a payment plan, which ended up accumulating hundreds of dollars in debt.

To add insult to injury, a letter arrived informing them that the company had turned them over to a collection agency for non-payment. This development struck the writer as both unfair and poorly managed, a sign that the paperwork and billing process in the office was seriously out of order. The letter from the collection agency became the latest blow in a string of miscommunications and financial headaches, leaving the writer feeling dissatisfied and fed up.

Overall, the account paints a picture of a business environment where promises don't align with outcomes, and where administrative missteps compound financial stress for customers in vulnerable situations. The writer expresses a sharp sense of regret and warning to others, urging people to steer clear of this company. The concluding note is blunt and clear: this is not a company to trust, and their experiences have left them urging others to stay far away.

In the end, the writer labels the firm as "Shady Office," underscoring a sense that the entire interaction was marked by deceptive-sounding assurances and a lack of reliable paperwork and billing practice. The narrative reads as a cautionary tale about insistent upselling, misleading insurance promises, and a billing system that seems to churn, rather than resolve, the financial and logistical challenges faced by customers who simply needed a temporary mobility aid.

This area of Pittsburgh, Pennsylvania, offers a wide range of amenities and services that would be beneficial for a senior looking for a comfortable and convenient living environment. With several restaurants nearby, including well-known chains like Applebee's and McDonald's, as well as local favorites like Carl's Tavern and Primanti Bros., there are plenty of dining options to choose from. Additionally, there are multiple pharmacies in the vicinity, making it easy to access necessary medications and healthcare supplies. For medical needs, there are various physician offices and hospitals within a short driving distance. Places of worship such as St. Bernadette Catholic Church and Faith Community Church provide opportunities for spiritual fulfillment and community engagement. Parks like Monroeville Community Park offer opportunities for outdoor recreation and relaxation. Overall, this part of Pittsburgh offers a diverse range of amenities that cater to the needs of seniors looking for a comfortable and well-rounded living environment.

Restaurants

• Applebee's (0.1 miles)
• Carl's Tavern (0.3 miles)
• McDonald's (1.4 miles)
• Tai Pei-Tokyo Restaurant (1.4 miles)
• Primanti Bros. Restaurant and Bar Monroeville (1.9 miles)
• Blaze Pizza (1.9 miles)
• Eat'n Park Restaurant (2.1 miles)

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.2 miles)
• Rite Aid (2.4 miles)
• Rite Aid (3.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• UPMC Physican Services (1.3 miles)
• MyEyeDr (1.5 miles)
• Joseph J Stuckert II, MD (1.7 miles)
• Children's Community Pediatrics - Monroeville Pediatric Associates (2.3 miles)
• Greater Pittsburgh Orthopaedic Associates - Monroeville (3 miles)
• Community Family Practice (4 miles)
• Orthopedic Specialists Of UPMC (4.6 miles)

Places of Worship

• St Bernadette Catholic Church (2.3 miles)
• Faith Community Church (2.3 miles)
• Saint Susanna (2.7 miles)
• North American Martyrs (3.3 miles)
• First Presbyterian Church of Edgewood (3.8 miles)
• Calvary Episcopal Church (6.1 miles)

Hospitals

• Healthsouth Rehabilitation Hospital of Greater Pittsburgh (2.3 miles)
• Forbes Hospital (3.3 miles)
• Forbes Regional Hospital (3.3 miles)
• LifeCare Hospitals of Pittsburgh-Monroeville (3.5 miles)
• Southwestern Veterans Center (5.7 miles)
• UPMC McKeesport (5.7 miles)
• St Margaret's Hospital Emergency Department (6.1 miles)

Cafes

• Panera Bread (2.5 miles)
• Starbucks (2.6 miles)
• Parkside Cafe (4 miles)
• Starbucks (5.7 miles)
• First Watch - Murrysville (5.8 miles)
• Bakery Square (5.9 miles)
• Panera Bread (6 miles)

Parks

• Monroeville Community Park (2.6 miles)
• Filmet Park (3.7 miles)
• Heritage Park (3.9 miles)
• Frick Park (5.1 miles)
• Frick Park Blue Slide Playground (5.4 miles)

Theaters

• AMC Waterfront 22 (5.8 miles)