7979 State Road, Philadelphia, PA 19136
For more information about senior living options: (866) 208-4318
Overall Review of Riverview Personal Care Home
Pros
The staff were competent and genuinely cared about residents.- The facility is nicely located with easy access and convenient parking.
- The rooms are comfortable and provide privacy for visitors and residents.
- Residents are treated with respect by the care team.
- The meals are better than typical hospital fare.
- The property is kept fairly clean and residents make lots of friends there.
Cons
The place is cringe-inducing. - There are alleged criminal and cruel incidents associated with it.
- They would not want their worst enemy there.
- It is described as a government-run facility where belongings are stolen.
- Residents' belongings were stolen, including items from a refrigerator, even a frozen pie.
- Personal belongings went missing after a resident passed away.
Review
Riverview Personal Care Home in Philadelphia is best suited for families seeking a practical, safety-conscious option for a loved one who needs daily living assistance but does not require skilled nursing or memory-care specialization. The community shines for those who prize convenient access to major routes and easy family visits, with on-site parking and a clearly structured environment. It works best for residents who can function with regular supervision, respectful staff, and predictable routines, where privacy in reasonably sized rooms and a straightforward, no-fruss care approach feel reassuring. Those needing advanced medical oversight, complex dementia programming, or highly stringent security measures should consider alternatives, as questions about security and item protection have surfaced in competing experiences.
On the upside, Riverview earns points for a facility feel that conveys stability and competence. The location’s proximity to major roads and straightforward access make visits simple for relatives, and the facility maintains a clear sign-in process that adds a layer of safety without feeling oppressive. Rooms are described as comfortable and of sufficient size, offering private space during visits. The staff is repeatedly described as competent and professional, with a consistent patient-care ethic that translates into respectful treatment of residents. Food, framed as better-than-average hospital fare by some families, helps reduce the friction that can accompany daily living in a care setting, and the overall atmosphere is one of orderly operation and reliability.
Yet the counsel of several families cannot be ignored. One reviewer highlights serious allegations about criminal and cruel treatment, noting that although the evidence was circumstantial, the sentiment of danger persisted in their view. A second review folds in a more pointed safety concern: the perception of theft and material loss, including personal items and even homemade meals brought in for a resident. These narratives, whether rooted in isolated incidents or recurring patterns, create a backdrop of caution. Taken together with the mixed rating spectrum, they emphasize that security, accountability, and transparent incident handling must be central priorities for prospective residents and their families.
The important tension, then, is whether the solid, staff-driven care and accessible location can offset the risk signals around belongings and safety. The positive elements, competent caregivers, privacy for visits, and dependable routines, can translate into a dependable daily life for many residents. When security policies are transparent, inventory controls are enforced, and there is a demonstrated commitment to safeguarding personal belongings, the advantages become tangible counterweights to the concerns raised. In other words, the better Riverview can document and communicate safeguards, the more robust the case for choosing it becomes.
Those who should actively consider alternatives are families seeking a higher level of assurance on security and incident response, or those needing specialized memory-care programming and more robust clinical oversight. If the priority is to avoid even the perception of belongings going missing, or if distrust about management practices is a non-starter, exploring other options with stronger incident reporting, stronger audit trails, and more rigid control of resident personal items is prudent. For others, a structured tour combined with targeted questions about staffing ratios, caregiver turnover, daily activity schedules, meal plans, and grievance handling can yield a clear, substantiated picture.
Bottom line: Riverview offers a solid core of care, accessibility, and resident privacy that can serve many families well. The caveat is that a handful of families report troubling security concerns that cannot be dismissed lightly. Prospective residents should insist on concrete, verifiable policies, such as item inventory controls, incident logs, staff supervision schedules, and third-party reviews, before committing. If those safeguards are visible and credible, Riverview stands as a practical, dependable option for daily living support close to home. If not, the search should continue until a setting with tighter protections and clearer accountability is found.
107 resident community capacity
Assisted Living
Respite Care
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Philadelphia International (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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