2004 East Chelten Avenue, Philadelphia, PA 19138
For more information about senior living options: (844) 490-3973
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Brenda at the front desk was very helpful and pleasant. The 4th-floor staff on the Saturday afternoon shift were nice. The staff were very patient from the front door to the back. The facility was really nice, clean, and smell-free. The staff were wonderful; everyone was friendly, polite, and nice. The Cheltenham Nursing & Rehabilitation Center staff are awesome and keep up the good work. The nurses and CNAs were attentive and caring, including Nurse Ali and CNAs Kadida and LC. The facility is an awesome place for loved ones who need care. Visitors feel welcomed and the environment is clean and pleasant.
A reviewer described the facility as one of the worst, noting it was dirty and roach-infested with disgusting food, and claiming the staff were rude and uncaring. Another reviewer called it the absolute worst place to leave a loved one, citing horrible staff, strong odors, and a lack of cleaning, and advised not to place loved ones there. A former resident's family member said some staff were rude and unprofessional, and that the facility stunk and was not clean. A reviewer criticized the food as burnt or too hard to eat and said attempts to obtain alternatives were not honored. A reviewer recounted an unprofessional incident where staff hung up on them when requesting belongings after a father's death, calling the experience horrible and urging the facility be shut down. Another reviewer complained of a pervasive urine odor and inadequate cleaning, despite some staff being nice.Cheltenham Nursing & Rehabilitation Center emerges in a broad spectrum of voices, where many visitors sing the praises of a welcoming, clean, and caring environment, while a few speak to serious concerns that they felt needed addressing. On the positive side, several reviewers highlight the warmth and attentiveness of the staff, beginning with Brenda at the front desk, who was described as very helpful and pleasant. The assistance from the fourth-floor staff on a Saturday afternoon in October was also noted as "nice," and the overall impression of the staff - from the front door through the back corridors - was described as patient, kind, and considerate. In these accounts, kindness appears to be a cornerstone of experience, with reviewers repeatedly noting that staff were courteous, approachable, and genuinely focused on the well-being of residents and visitors alike.
Many comments center on the facility's environment, with a recurring emphasis on cleanliness and a lack of odors. Reviewers frequently describe the facility as "really nice, clean and smell free," and they credit this atmosphere to the efforts of the staff and the leadership who maintain a tidy, inviting space. Nursing students visiting for the day shared their appreciation for being in such a facility, and others spoke to the steady, positive mood they encountered during their visits. Community events, such as a bingo breakfast, were also highlighted as moments that showcased the facility's commitment to cleanliness and the friendliness of the staff, reinforcing a sense of welcoming hospitality during which residents and visitors felt at ease.
The sentiment about staff quality runs through many comments, with phrases like "great staff," "staff was very nice," and "the staff are awesome." Several reviewers point to specific individuals who made a difference in the experience, from compassionate nurses to helpful aides and social workers. The atmosphere of care is described as supportive and respectful, with residents and their family members expressing gratitude for patient attention, consistent communication, and the feeling that their loved ones were treated with dignity. For some families, the facility became a kind of second home, with long-tenured staff members expressing pride in their work and residents' well-being, and visitors noting how a resident's appearance and mood could improve after being admitted or visited regularly.
Across the positive notes, there are vivid testimonials about daily operations that notably influenced family peace of mind. Some comments recount how visiting families felt welcomed from the moment they entered - doors opening with a friendly greeting, staff answering questions, and admissions and check-in processes that went smoothly. A sense of collaboration with families is evident in remarks about how the team supports not just residents but the people who care for them, including church groups and volunteers who return to lift spirits and contribute to a nurturing environment. Overall, these reviews describe Cheltenham as a place where effort, attention to detail, and a courteous culture can have a meaningful, uplifting impact on residents and their families.
Yet, as with many facilities that host diverse experiences, there are sharp contrasts in the reviews. A handful of comments present a very different picture, with critiques that detail serious concerns about cleanliness, odors, and overall care. One review labeled the facility as among the worst they had seen, describing roach infestations, dirty conditions, and food they found disgusting. The reviewer also asserted that staff did not treat residents well, and they would not recommend placing a loved one there; the tone was urgent and alarming, calling for shutdown. Other accounts corroborate the existence of problems: reports of persistent unpleasant smells, including urine odors in some areas, and accounts of days when care appeared inconsistent - impressions of better attention on weekends compared to weekdays, and anecdotes about dietary issues where meals were burnt, portions hard to eat, and even restrictions on convenient options like a microwave, which a family member had hoped to keep nearby for the resident's needs.
Within the negative reports, there are still mentions of individual staff members who were kinder and more responsive. Reviewers who criticized the facility for broader issues often acknowledged positive interactions with certain nurses or social workers, noting that Christine the social worker or Jessica the nurse could be helpful and communicative. This suggests that experiences at Cheltenham can vary by shift, time of day, or particular staff assignments, leading to a mosaic of impressions rather than a single, uniform impression.
A particularly troubling set of remarks centers on one family's experience around a loved one's passing and the handling of belongings, including allegations of poor responsiveness and even alleged rudeness. This account invokes a lasting sense of distress and disappointment, emphasizing how crucial it is for facility leadership to address concerns about bereavement logistics, communication, and accountability. Other comments touch on expectations around staff availability and consistency, including reflections on orientation experiences for prospective employees and perceived gaps in communications with management. The sentiment here is clear: when things go well, the care feels life-affirming and comforting; when it does not, it can leave lasting frustration and questions about the facility's standards and processes.
Taken together, the collection of reviews paints a picture of a Cheltenham Nursing & Rehabilitation Center that is capable of shining with warmth, cleanliness, and high-quality staff interactions, while also facing serious challenges that some families want to see addressed promptly and transparently. The facility's strengths - cleanliness, welcoming front-desk experiences, staff kindness, and opportunities for meaningful resident activities - are repeatedly highlighted and deserve recognition. At the same time, the negative experiences serve as important cautions, underscoring the need for ongoing diligence around infection control, odor management, meal quality, consistent daily care, and responsive, professional handling of family concerns and bereavement matters. For families considering Cheltenham, these voices collectively suggest the importance of visiting at different times, speaking with a range of staff, and asking pointed questions about meal plans, staffing ratios, odor control, and the facility's plans for continuous improvement. For staff and administrators, the stories offer a clear mandate: celebrate and maintain the elements that people already value - courtesy, cleanliness, and compassionate care - while actively addressing the areas where residents and families have felt unheard or underserved.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (13 miles away) Trenton-Mercer County (24 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chelten Manor is an assisted living community located in Philadelphia, PA. This board and care home provides residents with a comfortable and fully furnished living space. The community offers a range of amenities to ensure the well-being and convenience of its residents.
Residents at Chelten Manor can enjoy delicious meals provided in the onsite dining room. Housekeeping services are available to ensure a clean and tidy environment. The community also features a beautiful garden and outdoor space for residents to relax and enjoy nature.
The staff at Chelten Manor is dedicated to providing excellent care services. They assist residents with activities of daily living, including bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention. Special dietary restrictions, such as diabetes diets, are accommodated by the community's meal preparation and service.
Chelten Manor also offers transportation arrangements for medical appointments, ensuring that residents have convenient access to healthcare facilities. Wi-Fi/high-speed internet is provided throughout the community, keeping residents connected with family and friends.
The community promotes an active lifestyle through scheduled daily activities. Residents can participate in social gatherings and engage in various recreational activities.
In addition to its excellent amenities and care services, Chelten Manor benefits from its convenient location. There are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options nearby along with easy access to hospitals.
Overall, Chelten Manor provides a supportive and comfortable environment for seniors in need of assistance with daily tasks while promoting independence and an active lifestyle.
Chelten Manor is located at 2004 East Chelten Avenue, Philadelphia, PA 19138 in Philadelphia County, Pennsylvania
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Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
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Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
