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Willow Terrace in Philadelphia, PA

Willow Terrace is a nursing home community in Philadelphia, PA.

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Willow Terrace in Philadelphia, PA

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One Penn Boulevard, Philadelphia, PA 19144

For more information about senior living options: (866) 208-4318

3.9 from 119 reviews
5 stars
70
4 stars
17
3 stars
4
2 stars
1
1 stars
27

Overall Review of Willow Terrace

common 45 reviews mention this

Staff support comes up often

Residents and visitors frequently describe staff members as helpful and attentive.

Across the reviews, many people say staff are welcoming, respectful, and responsive to questions or concerns. Several comments also describe nursing aides and therapy staff as supportive day to day, including helping with requests and addressing issues when they come up. A few reviews temper this with accounts of call light delays or needing repeated requests, but even those write-ups often reference moments of good help from specific staff members.

caveat 18 reviews mention this

Food quality is a mixed point

Multiple reviews question whether meals meet expectations.

A noticeable number of residents and families mention that food quality is below what they expected, with specific complaints about breakfast items and overall taste. Some reviews call out that menu items need improvement, while others go further and describe meals as poor or not good at all. On the other hand, a smaller set of comments do not focus on dining, so the strength of this theme is largely driven by the negative food feedback.

caveat 22 reviews mention this

Cleanliness and odors draw complaints

Some residents and visitors report cleanliness problems and strong odors.

Several reviews describe conditions they found dirty or poorly maintained, including room cleanliness concerns and unpleasant smells on specific floors. Others mention issues that contributed to the impression of neglect, such as bedding not being changed regularly or delays with help when assistance is requested. A smaller group of reviews praises the facility as clean, but the recurring negative accounts are prominent enough to stand out.

common 10 reviews mention this

Private rooms and physical comfort

Residents often mention private rooms and day-to-day comfort.

Many reviews highlight private rooms as a positive, describing them as giving residents more privacy and comfort. At the same time, a few write-ups mention facility comfort problems such as extreme heat or limited ventilation, which affected how people experienced the space. That combination suggests privacy is valued, but environmental comfort is inconsistent across reports.

differentiator 14 reviews mention this

Care involves nursing and therapy

Reviews frequently connect day-to-day care with nursing and physical therapy.

Residents and families often talk about nursing care and physical therapy as part of what they saw improving over time, including feeling better after therapy or having needs addressed by clinical staff. The community also provides meal preparation and services aligned with special dietary needs in dining, which fits how multiple reviews focus on care routines and what residents receive. Still, a subset of reviews raises concerns about medication timing or readiness for certain medical needs, so experiences are not uniformly positive.

common 5 reviews mention this

Location and access matter to families

Family access and nearby services are mentioned as helpful.

At least a few reviews point to the community’s location as practical for long-term visitors and nearby support needs. Some write-ups focus more on convenience for friends and family visits than on daily programming. This theme shows up less often than staff and care experiences, but it still appears in the feedback.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 174 resident community capacity 174 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Philadelphia International (12 miles away) Philadelphia International (12 miles away)
  • Trenton-Mercer County (24 miles away) Trenton-Mercer County (24 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Rite Aid (0.2 miles)
  • Rite Aid (1.3 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.4 miles)
  • Rite Aid (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • Rite Aid (2.8 miles)

Restaurants

  • McDonald's (0.8 miles)
  • McDonald's (1 miles)
  • Chick-Fil-A (2.2 miles)
  • Dalessandro's Steaks (2.6 miles)
  • Custard & Cakes Creamery (2.8 miles)
  • Chick-Fil-A (3.3 miles)
  • Texas Chicken & Burgers (4.1 miles)

Physicians

  • Simms Hank Md Albert Einstein Medical Center Philadelphia (0.8 miles)
  • Frankford Avenue Health Center (4.3 miles)

Hospitals

  • Albert Einstein Employee Health Center (0.9 miles)
  • Temple University Hospital (2.5 miles)
  • St Christopher's Hospital for Children (3 miles)
  • Episcopal Hospital (3.9 miles)
  • Chestnut Hill Emergency Room (3.9 miles)
  • Fox Chase Cancer Center (4.2 miles)
  • Aria Health (4.4 miles)

Transportation

  • Septa Wayne Junction Station (1.2 miles)
  • Stenton Station (1.7 miles)
  • SEPTA Jenkintown-Wyncote Station (3.8 miles)
  • 30th Street Station (6 miles)
  • SEPTA: MFL/TRL 30th Street Station (6.1 miles)
  • Jefferson Station (6.2 miles)

Cafes

  • Starbucks (2.9 miles)
  • The Landing Kitchen (3.4 miles)
  • Pilgrim Roasters (3.4 miles)
  • Panera Bread (3.5 miles)
  • Starbucks (3.6 miles)
  • Starbucks (4.3 miles)
  • ReAnimator Coffee (4.8 miles)

Parks

  • Womrath Park (4.3 miles)
  • Fairmount Park (4.6 miles)
  • Palmer Doggie Depot (4.7 miles)
  • Palmer Park Farmers Market (4.7 miles)
  • Piazza Dog Park (5.2 miles)
  • Champion Park Playground (5.5 miles)
  • Franklin Square (5.9 miles)

Theaters

  • Landmark Theatres - Ritz Five (6.5 miles)

Frequently Asked Questions

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