Willow Terrace in Philadelphia, PA
SaveOne Penn Boulevard, Philadelphia, PA 19144
For more information about senior living options: (844) 490-3973
Willow Terrace is a nice facility for long-term care. The aides have been wonderful, with Kesha going above and beyond. The physical therapy team is very good, and Jason is determined to help. The staff are helpful and welcoming to guests and residents. The facility is professional, loving, and genuinely caring. The front desk staff are polite and helpful. The staff across departments are awesome and attentive. The residents receive care that is respectful and high quality. The facility is clean, well maintained, and rooms are private. Families note that staff address questions and concerns promptly and thoughtfully.
The facility is dirty and rundown, with horrible food. The place is awful and should be shut down, with broken showers and rooms that reek of urine. The building is dilapidated and not safe, with unfinished projects and subpar conditions. There are reports of no air conditioning and extremely hot rooms, indicating poor ventilation. Staff are unresponsive and sometimes disrespectful, with long delays and poor communication. The environment feels prison-like, with locked doors and long waits for assistance. Financial misconduct is alleged, including taking a resident's money and closing accounts without explanation. Cleanliness and maintenance are neglected, with dirty floors, dirty rooms, and bedding not changed regularly.Willow Terrace in Philadelphia is best suited for families seeking a caregiving culture that emphasizes warmth, personal attention, and a strong rehab orientation. The community tends to resonate with residents who value private rooms, regular interaction with attentive aides, and a therapy-focused path to reclaim or preserve independence. It is particularly well-matched for long-term residents who appreciate a social environment and for families who want hands-on involvement from therapists, social workers, and front-d desk staff. The location on a campus setting near LaSalle University can also support convenient visits and a sense of community for nearby networks.
In evaluating alternatives, the facility may not be the right fit for those prioritizing flawless upkeep, uniform quality across every floor, or pristine, modern infrastructure. Several reviews highlight serious concerns about cleanliness, maintenance, and safety on some levels, along with reports of delays in services, odors, and outdated facilities. Families with hospice or highly specialized medical needs may want to compare options that offer more consistent, around-the-clock clinical oversight and a uniformly renovated environment. For those who require minimal risk in daily operations and an unambiguous standard of care, keeping alternatives in view is prudent.
The strongest, recurring positives center on the human side of care: a devoted therapy team, patient and capable aides, and staff who routinely engage residents with kindness and competence. Positive notes frequently commend physical therapy progress, dedication from therapists and aides, and the reliability of front-desk and social-work professionals. Private rooms and a welcoming entrance contribute to a sense of dignity and safety. When the care team is staffed at or near full strength, residents apparent gains in mobility, mood, and daily functioning illustrate the meaningful impact of hands-on caregiving.
Those pros, however, do not fully erase the main cons reported across reviews. On several floors and in certain shifts, issues such as delays in meals or medications, inadequate responses to bells, and odors or sanitation concerns have been described as ongoing frustrations. Reports range from suggestions of aging infrastructure and incomplete repairs to perceptions that some staff are stretched too thin or not consistently aligned with the best practices in resident advocacy. Instances of miscommunication, administrative friction, and, in a few cases, alarming comments about safety or neglect, cast a shadow over otherwise strong caregiving moments. The contrast between compassionate care and operational shortcomings is the defining tension.
To make a sound decision, prospective families should assess Willow Terrace through a structured lens at visits. Observe the cleanliness and comfort of multiple floors, confirm elevator reliability and climate control, and ask to meet frontline caregivers, therapy staff, and supervisors in person. Inquire about average response times to calls, the process for delivering medications and meals, and how paging or door access is managed after hours. Request concrete examples of care plans for rehabilitation versus long-term support, and verify the facility's track record with state inspections or corrective actions. A candid discussion about billing, services included, and what happens if needs escalate will illuminate whether expectations align with reality.
Ultimately, Willow Terrace offers meaningful value for families prioritizing compassionate, rehab-minded care delivered by a visible, engaged staff. When the environment is well-maintained and operations run smoothly, residents appear well cared for, engaged, and supported by a team that takes pride in caregiving. Yet the variability across floors and shifts means this is not universally guaranteed; some residents encounter frustrating lapses that undermine confidence. The prudent choice is to reserve Willow Terrace for those who can verify reliable, high-touch care on the unit their loved one will inhabit, while keeping other options open for families seeking a more consistently pristine or tightly regulated setting.
174 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (12 miles away) Trenton-Mercer County (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Terrace in Philadelphia, PA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for personal grooming needs, along with cable or satellite TV for entertainment. Community operated transportation is available for easy access to nearby attractions and appointments.
For those who enjoy staying connected, there is a computer center and Wi-Fi/high-speed internet throughout the community. Residents can enjoy delicious meals in the dining room with restaurant-style dining, or prepare their own meals in the fully furnished kitchenettes available in each living space.
Recreation options abound at Willow Terrace with a fitness room, gaming room, small library, and outdoor spaces such as a garden. There are also scheduled daily activities and resident-run activities to keep residents engaged and entertained. A wellness center is available to cater to the physical and mental well-being of the residents.
Care services provided include 24-hour call system and supervision for peace of mind. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time.
The community also caters to individuals with special dietary restrictions including diabetes diet and other dietary restrictions. Move-in coordination services make transitioning into Willow Terrace convenient for new residents.
In terms of location, Willow Terrace is conveniently surrounded by various amenities including 9 cafes, 4 parks, 20 pharmacies, 2 physicians' offices, 10 restaurants, 3 transportation options within close proximity. Additionally, there are several hospitals nearby ensuring quick access to medical care if needed.
Overall, Willow Terrace provides a comprehensive assisted living experience with its extensive amenities and care services tailored towards promoting comfort, convenience, social engagement, and overall well-being for its residents.
Willow Terrace is located at One Penn Boulevard, Philadelphia, PA 19144 in Philadelphia County, Pennsylvania
Willow Terrace on seniors.fyi includes 5 photos including images showing building, urban, architecture, exterior, trees, entrance, brick, sidewalk, and more.
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