Valley View Nursing Ctr

Pros

• The staff were attentive to his needs and kept him updated on his recommended care.
• A coordinated effort among specialists determined the best treatment for him.
• The care he received was appreciated when it mattered most.
• The facilities were clean and offered a homey atmosphere.
• The staff were caring and attentive.

Cons

• The administration was accused of stopping rehab to trigger Medicare payments and charge more.
• The government social worker allegedly sided with the administration and did not advocate for the family.
• Some staff were described as lazy.
• There was a pervasive urine odor, and patients were ignored when asking for help.
• No activities were observed on Sunday or Monday; rooms were small and lacked chairs for visitors.
• The mother's bed had been broken for months, with staff saying they couldn't fix it because they didn't know what was broken.
• The mother's room was dirty and cluttered.
• A nurse allegedly reprimanded staff for cleaning food from the mother's mouth and for giving her water.
• A nurse reportedly escorted the family out by security, which was described as inappropriate treatment of a dying resident.

Review

This collection of impressions paints a complex picture of a care facility that can feel both welcoming and fraught, depending on the moment and the people involved. Several reviewers emphasize that the place can be very comforting and professional when it matters most, especially in the context of terminal illness and end-of-life care. One account centers on a father who was only in the facility for a few weeks, yet left an impression of careful, attentive staff. The reviewer notes that the staff stayed attuned to his needs and kept the family updated frequently about recommended care, reflecting a collaborative approach among specialists. The overall tone here is grateful: the care, the communication, and the consideration shown during a difficult period are highlighted as meaningful and reassuring. The facility is also described as clean and possessing a homey atmosphere, suggesting a setting that feels comforting rather than clinical to families during trying times.

Another reviewer underscores the positive memory with a slightly tempered sentiment: "It has its ups and downs," but again emphasizes the commendable care provided to a terminally ill father. The staff are described as caring and attentive, and the thanks given for the care their loved one received reinforces the sense that the facility can deliver compassionate, reliable support when it matters most. This perspective acknowledges that a care environment is rarely perfect in every moment, but it can still offer genuinely high-quality, person-centered care that families value during challenging illnesses.

The third perspective adds nuance by acknowledging the variability that can exist in any care setting. It starts with a pragmatic takeaway: "Like anywhere. There are good staff and lazy staff." The reviewer expresses concern about administrative decisions, particularly regarding rehab and Medicare payments. They suggest that administration appeared to push for stopping rehab in order to change payment dynamics, and they describe the government social worker as seemingly siding with administration rather than advocating for the family. The anecdote references a move away from facility-based rehab toward in-home rehab, and it closes with a medical history note about a 92-year-old patient who had a rod and plate to repair a hip in 2017, illustrating the long and complex care journeys that seniors can navigate and implying that home-based rehab could at times yield better outcomes.

The most intense portion of the feedback comes from a visit that reads like a firsthand encounter with neglect and organizational shortcomings. Across two days, the reviewer describes a smell of urine as soon as doors were opened, followed by reports that patients in the hall cried out for help and were ignored. Activities seem to have been lacking on Sundays and Mondays, and the physical environment is described as cramped, with no chairs for visitors and a room that felt small and crowded. The reviewer details a bed that had been broken for months, and when Dave brought this to the attention of the charge nurse (Ms. Muchham), she reportedly said she could not fix something she did not know was broken. The room is described as dirty and cluttered, and the mother's mouth is described as dry and cracked. A nurse with decades of experience, identified as Diana, is noted as being reprimanded for trying to clean food from the mother's mouth and to give her water with a toothette, which the staff did not take time to provide. The tension escalates when the reviewer's wife is asked to leave or face security, marking a stark moment of perceived harshness and a claim that a nurse was "pulling rank." The narrative closes with a strong indictment of how this family felt treated during what was clearly a very difficult and emotional period, emphasizing that such experiences leave lasting, hurtful impressions of the care environment.

Taken together, these reviews reveal a facility capable of delivering compassionate, well-coordinated care that families deeply appreciate, especially in the context of terminal illness. They also reveal a troubling counterpoint: situations where communication faltered, laundry lists of practical deficiencies persisted, and administrative decisions or staffing pressures appeared to impact day-to-day care and responsiveness. The contrast between these experiences matters, because it suggests that the quality of care in this facility may be highly variable - strong and supportive at times, but vulnerable to lapses that can feel personal and hurtful to families during moments of vulnerability.

In sum, the feedback presents a facility with evident strengths and evident gaps. Positive notes about attentive staff, collaborative medical effort, and a clean, homey environment speak to the capacity for genuine, compassionate care. Yet the harsher accounts remind us that administrative decisions, staffing consistency, and attention to basic comfort and responsiveness are equally critical to the experience of patients and their families. The dissonance between praise and complaint underscores the importance of ongoing, transparent quality oversight, effective communication across all levels of staff, and a sustained commitment to patient dignity and family involvement in care decisions. For anyone evaluating this facility, these perspectives together suggest a need to observe both the compassionate moments and the systems in which they occur, to ask targeted questions about rehab decisions, staffing patterns, and daily resident care practices, and to seek out multiple, recent experiences to form a well-rounded view.

Montoursville, Pennsylvania, offers a convenient and accessible location for senior living, with a range of amenities nearby. The area boasts multiple pharmacies within a few miles, making it easy to access necessary medications. There are also various dining options, from fast food to sit-down restaurants, catering to different tastes. Additionally, there are several physicians and hospitals in close proximity for medical needs. For recreation and leisure, parks and cafes provide opportunities to socialize and enjoy the outdoors. Places of worship offer spiritual fulfillment, while transportation services ensure easy access to essential errands or appointments. Overall, Montoursville provides a well-rounded community for seniors looking for a comfortable and convenient living environment.

Pharmacies

• Walmart Pharmacy (1 miles)
• Rite Aid (1.9 miles)
• GIANT Pharmacy (2.4 miles)
• Rite Aid (2.5 miles)
• Rite Aid (4.4 miles)
• Medicine Shoppe (4.6 miles)
• Wegmans (4.7 miles)

Restaurants

• Wendy's (1.1 miles)
• Grace Buffet & Grill (1.1 miles)
• Eder's Ice Cream (1.8 miles)
• Desanto's Subs (2 miles)
• Joe's Pizza (2.3 miles)
• Red Lobster (2.4 miles)
• Mr Sticky Homemade Sticky Buns (2.5 miles)

Physicians

• North Central Pennsylvania Dialysis Clinics (1.4 miles)
• West Branch Nephrology Associates (1.4 miles)
• Vision Max (1.6 miles)
• Family Practice Center PC (1.6 miles)
• Susquehanna Physician Services (2 miles)
• Providence Pediatrics (2.6 miles)
• Miracle-Ear Hearing Aid Center (2.8 miles)

Hospitals

• Williamsport Hospital (1.4 miles)
• Williamsport Hospital (2.1 miles)
• The Williamsport Hospital (4.8 miles)
• Susquehanna Health Outpatient Rehab Center (4.8 miles)
• Susquehanna Health Hospitalist at Wrmc (4.9 miles)
• Divine Providence Hospital (4.9 miles)

Cafes

• Johnson's Cafe (1.7 miles)
• Panera Bread (4.1 miles)
• Starbucks (4.2 miles)
• Alabaster Coffee Roaster & Tea Company (4.5 miles)

Parks

• James Short Park (2.4 miles)
• South Williamsport Park (3.8 miles)
• Robert L Shangraw Athletic Complex (4 miles)

Places of Worship

• First Church of Christ (3.3 miles)
• Almond Branch Ministries (3.5 miles)
• Agape Fellowship of the Mennonite Church (4 miles)

Transportation

• Enterprise Rent-A-Car (3.6 miles)
• U-Haul Moving & Storage (4.2 miles)
• Precision Taxidermy (4.9 miles)