Caregivers America

Pros

• Miguel is credited with saving a life and described as keeping things real.
• Allie is praised as an outstanding physical therapist who is gentle, respectful of boundaries, and includes family members in the care.
• A reviewer notes that their current caregiver is excellent and makes a difference.
• Allie is described as pushing the patient to overcome limits and providing confidence during recovery.
• The patient would choose Allie again for future surgery recovery.

Cons

• They claim the agency fails to respond promptly to inquiries about a home health aide.
• They describe the agency as dishonest, disrespectful, and disturbed; inviting caregivers into the home is likened to inviting a swarm of locusts.
• They report that caregivers stole housewares, clothes, and even an overhead light fixture from an elderly client; a field supervisor allegedly denied the allegations and accused the client of dementia after a mental status exam.
• They believe background checks are insufficient.
• They note coverage gaps when the office closes or when a worker is off, with hours not reliably covered.
• They point out there is no clear protocol for substitutes, and substitutes are often not arranged or do not show up, leaving clients waiting.
• They describe temporary caregivers as unprofessional and unqualified; the home is not well kept and caregivers' attire and demeanor are unprofessional.
• They say management rarely visits the home to verify care and does not return calls to address concerns.
• They report frequent no-shows and weak excuses, resulting in clients being left without care.
• They express concern that during Covid, some aides were not vaccinated, leaving vulnerable seniors without adequate support.

Review

A cluster of reviews about this home health agency paints a picture of wide variability in care, communication, and reliability. Taken together, they describe a service that can sometimes deliver excellent, compassionate support, but more often falls short in critical areas that matter to families and long-term patients. The strongest throughline is a concern about consistency: caregivers who are praised in one note can be followed by accounts of no-shows, substandard care, or poor management practices in subsequent entries. The result is a mixed reputation that leaves potential clients uncertain about what they'll actually get day to day.

Several comments come from people who are currently relying on the agency or who have deep, ongoing relationships with it. One current employee warns others not to rely on the company when it comes to payment for a disabled child or parent, suggesting there are financial or administrative problems that can complicate or jeopardize compensation. That same reviewer emphasizes the importance of timely communication for families needing a home health aide for a child, noting repeated attempts to reach the agency without adequate responses. The underlying message is clear: when a family is depending on steady, responsive communication, delays and silence can force tough reconsiderations about whether to continue with the service.

In stark contrast to some positive experiences, other reviews allege serious misconduct and safety concerns. A particularly alarming account describes a caregiver roster that allegedly includes theft of housewares, clothes, and even an overhead light fixture. The writer claims a high rate of theft among caregivers, with one individual described as "mechanically inclined" enough to tamper with locks, and notes that a field supervisor denied the allegations and even questioned the reviewer's mental status. The reviewer claims a lack of robust background checks and describes disturbing procedural overreach - being pressed to undergo a mental status exam and having healthcare providers contacted without permission. Taken together, these claims imply systemic failures in screening and safeguarding residents' homes.

Other comments focus on how the agency's organizational changes have affected service coverage. One reviewer notes that the situation was stable while the original office handled the case, but problems began after the office closed and a new office took over. The new arrangement allegedly struggled to cover missed hours even when a caregiver gave notice for appointments, leaving a caregiver schedule with holes and inconsistent coverage. It's a portrait of administrative disruption translating into real gaps in care for patients who rely on regular support.

The theme of background checks is echoed in another brief but pointed remark: "Might want to do more thorough background checks on some employees. You never know who's pockets they could be digging in." While this is a single line, it aligns with other criticisms of governance and risk management, reinforcing the sense that there may be a misalignment between the agency's stated screening practices and the experiences of clients.

There are also mixed but telling accounts of care quality. One family's experience shows that, after many caregivers, they finally found a current caregiver who is described as excellent and making a real difference. The caveat is that when this standout caregiver is unavailable, substitutes are frequently unprofessional and unqualified. Complaints include the substitute caregivers not focusing on the client's needs, keeping an untidy home environment, sloppily dressed staff, bare feet, and staff spending long hours on cell phones instead of engaging with the client. This dual narrative - great primary caregiver, problematic substitutes - highlights a common challenge in home health services: consistency depends heavily on who is assigned at any given time and how well replacements are managed.

A related concern is the agency's level of oversight and responsiveness. One reviewer states that the company rarely visits to verify whether an employee is performing in a professional manner and that multiple calls to an account representative went unanswered. The absence of proactive oversight or timely follow-up compounds other frustrations about reliability and accountability, leaving families feeling unsupported when problems arise.

There are also positive, specific testimonials about individual professionals. A brief praise for a therapist named Allie describes a knee-replacement recovery experience in which Allie was exceptionally supportive - pushing when needed, offering reassurance, and showing respect for boundaries and family involvement. The praise also notes how this level of care would influence future choices for a similar need. Another quick but meaningful line mentions Miguel as someone who "saved my life" and kept things "real," suggesting that at least some staff can have a profoundly positive impact on patients.

Finally, several reviews center on the care of very senior family members and highlight systemic gaps that affect the most vulnerable clients. One writer, a power of attorney for an elderly relative, notes that although the resident likes her aide, the problem arises when the aide is on vacation or ill and there is no clear protocol for substituting staff. The result is days with no shower or meals, and repeated apologies from the agency without lasting changes. The review also points to inconsistent vaccination practices during the Covid era, suggesting that some aides may not be vaccinated, which further jeopardizes the health and safety of high-risk clients. The overall tone is one of frustration with repeated no-shows, lack of proactive substitution policies, and a sense that management has not made adequate changes to protect clients.

Across these voices, the picture is one of fluctuating quality, with some caregivers delivering exceptional care and others failing to meet basic expectations for reliability, communication, and home safety. The strongest recurring concerns focus on no-shows, inconsistent substitution practices, weak management follow-up, and insufficient background checks. While there are individual stories of excellent personnel who have made a meaningful difference, the weight of experience in these accounts is that the agency's inconsistencies can create real stress and risk for families who depend on dependable, respectful, and professional in-home care. If you're considering this agency, it may be worth weighing these mixed experiences against your own needs for reliability, clear communication, and rigorous staff screening, and to ask direct questions about how they handle substitutions, coverage, and oversight to avoid the kinds of gaps described here.

The area of Hawley, Pennsylvania, offers a variety of convenient amenities for seniors looking to relocate. With multiple transportation options like U-Haul and Enterprise Rent-A-Car nearby, getting around town is easy. There are also several restaurants in close proximity, such as Dairy Twist and Wallenpaupack Brewing Company, offering delicious dining options. For those interested in worship, there are several places of worship within a short distance, including The Hub and the First Presbyterian Church of Hawley. Additionally, there are pharmacies like Rite Aid and physicians' offices like Dowling Family Eye Care for easy access to healthcare services. Overall, this part of Hawley provides a peaceful setting with necessary amenities for senior living.

Transportation

• U-Haul Neighborhood Dealer (0.7 miles)
• Enterprise Rent-A-Car (5.3 miles)
• Ryder Truck Rental and Leasing (17.4 miles)

Restaurants

• Dairy Twist (1.2 miles)
• Wallenpaupack Brewing Company (1.3 miles)
• Hawley Seafood Deli (1.6 miles)
• The Settlers Inn (1.9 miles)
• Reno's Pizza (2 miles)
• The Dock (2.2 miles)
• Capri Restaurant & Lounge (2.3 miles)

Places of Worship

• The Hub (1.6 miles)
• Wallenpaupack FM Church (1.6 miles)
• First Presbyterian Church of Hawley (1.9 miles)
• Child Evangelism Fellowship (7.5 miles)
• Beach Lake United Methodist Church (10 miles)
• LDS Church (10.2 miles)
• St John Neumann (11.5 miles)

Parks

• Bingham Park (1.9 miles)
• Central Park Honesdale Pa (8.4 miles)
• Apple Grove (9.9 miles)
• Promised Land State Park (10.1 miles)
• Alyesworth Park (17.4 miles)

Pharmacies

• Rite Aid (6.7 miles)
• Walmart Pharmacy (6.9 miles)
• CVS Pharmacy (8 miles)
• Stephens Pharmacy (8.6 miles)
• Wellspring Homeopathic Pharmacy (8.7 miles)
• CVS Pharmacy (10.7 miles)
• Rite Aid (10.8 miles)

Physicians

• Dowling Family Eye Care (7.2 miles)
• Tri-County Ent (8.6 miles)
• Women's Health Center (8.7 miles)
• Wayne Physiatry (8.7 miles)
• Honesdale Family Health Center (8.7 miles)
• Pediatric practices (9.5 miles)
• Pediatric Practices of Northeastern PA (9.5 miles)

Cafes

• Black & Brass Coffee Roasting (7.5 miles)
• Black & Brass Hideaway (8.3 miles)
• The Tusten Cup (12.7 miles)
• 2 Queens Coffee (13 miles)
• Sophia's Cafe (16.2 miles)

Hospitals

• DaVita Honesdale Dialysis Center (8.7 miles)
• Da Vita (8.7 miles)
• Maxis Health System (17 miles)
• Moses Taylor Regional Dialysis System (17.3 miles)