840 SW Touchmark Way, Portland, OR 97225
For more information about senior living options: (844) 490-3973
It is a wonderful place to live. It is an amazing and beautiful community with exceptional residents, staff, living spaces, and dining. Touchmark in the West Hills is a fantastic senior living community with gracious and helpful staff across all roles. The leadership team and staff are second to none in an outstanding setting. Veronica Ureno is incredible to work with, and the community is beautiful and well designed. The staff are kind, attentive, and dedicated to residents' needs. The setting is beautiful, with stunning views and well-maintained facilities. The activities are varied and engaging, keeping residents connected and entertained. Touchmark brings hospitality back to retirement living and feels like home. It feels like an elegant, resort-style senior community where residents and families are treated with respect and kindness.
This facility is a terrible terrible place. There are no protocols to keep memory care patients safe. The staff and management did nothing. This facility masks its incompetence and ignorance with valet parking and rotating dinner menus. The food there was a big issue, with moldy bread and old food. Touchmark charges almost $10,000 per month for almost non-existent care. It's too expensive.Touchmark in the West Hills is best suited for families seeking a luxury, resort-like senior living experience that blends independent living with ready access to assisted living and memory care, all within a cohesive, hospitality-forward campus. The setting - quiet, scenic, and meticulously maintained - appeals to residents who value beauty, safety, and a robust calendar of social and wellness activities. This community excels when independence is still a priority but with a reliable, culturally rich support system nearby. Families who want a warm, name-to-name staff environment, where care feels personal and specialized, will find Touchmark a compelling match. The model works exceptionally well for those who view senior living as a continuum and desire a campus that can accommodate evolving needs without forcing a move elsewhere.
Those who should consider alternatives are primarily price-conscious families and those with critical, room-for-improvement expectations about memory care safety and consistency. Several reviews flag the cost as a significant consideration, with some residents and families feeling stretched by the monthly fees. Prospective movers should also evaluate the memory care experience closely: while many reports praise attentive staff and compassionate care, there are highly charged accounts of safety lapses, communication gaps, and billing disputes. In short, if the budget is tight or if a blemish-free track record in memory care and transparent, responsive management is non-negotiable, broader due diligence is prudent and other options may be worth a closer look.
The strongest positives at Touchmark - its people, programming, and atmosphere - often outweigh the drawbacks for families who value culture, care, and connection. The staff are consistently described as kind, engaged, and respectful, with leadership that is visible and capable. Residents speak of a welcoming community where names are recalled, and concierge and front-desk teams create a sense of belonging from first contact. The campus itself functions as a full-service resort: multiple dining options, appealing common spaces, a full fitness regime, outdoor amenities, and an active events calendar that keeps residents moving, socializing, and engaged. For many, these elements translate into a meaningful quality of life that can be hard to find elsewhere.
On the other hand, the most serious concerns arise in the memory care area and in billing communications. A handful of reviews allege neglect or inconsistent care, with incidents that undermine trust and raise questions about safety and staff coverage. That discrepancy - stellar hospitality and leadership in one facet of care, and troubling reports in another - illustrates the variability that can accompany large, upscale campuses. The gap between high-touch service and operational gaps in care delivery matters most when a loved one requires reliable, around-the-clock help. Families should press hard for transparent staffing ratios, routine care audits, and a clear escalation path for concerns. Without that, the luxury veneer risks masking real risks.
That risk is not universal, yet it is real enough to shape the decision. Pros offseting factors include the documented experiences of families who moved quickly from hesitation to conviction, driven by warm introductions, smooth move-in processes, and consistent, name-by-name attentiveness from staff across departments. The quality of the physical plant, the breadth of amenities, and the opportunity to transition seamlessly between independent living, assisted living, and memory care on the same campus are substantial advantages. However, potential residents must verify that the care delivery aligns with expectations, insist on transparent pricing, and confirm that the management team is accountable and responsive to concerns as they arise.
In sum, Touchmark West Hills stands out as a premier choice for families prioritizing a high-end living environment, a strong sense of community, and a continuum of care backed by capable leadership. It delivers on hospitality, activity variety, and residential charm that can make the aging journey feel like an intentional, well-supported chapter. Yet the decision cannot ignore the price tag and the mixed experiences within memory care and billing communications. For households where budget flexibility exists and where careful due diligence confirms consistent, safety-forward care alongside exceptional service, Touchmark is hard to beat. Where certainty and predictable, transparent care outcomes trump luxury and ambiance, exploring other options may be the wiser path.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Portland International (9 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Touchmark in the West Hills Health and Fitness Club is an assisted living community located in Portland, Oregon. We offer a range of care services to meet the needs of our residents, including independent living and memory care for those with Alzheimer's or other forms of dementia.
Our community provides a comfortable and welcoming environment for seniors to enjoy their retirement years. Residents have access to various amenities, including devotional services off-site, allowing them to explore their spirituality outside of our community. Additionally, our indoor common areas provide spaces for socializing and relaxation.
At Touchmark in the West Hills Health and Fitness Club, we understand the importance of specialized care for individuals with diabetes. Therefore, we offer diabetic care services to ensure that our residents receive the necessary support in managing their condition.
We believe in keeping our residents engaged and active through a variety of activities. Our devotional activities offsite allow residents to continue practicing their faith while also fostering a sense of community among like-minded individuals.
Our location provides convenient access to numerous amenities in the surrounding area. With several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship nearby, residents can easily enjoy everything that Portland has to offer. In case of any medical emergencies or healthcare needs, there are also hospitals available within close proximity.
At Touchmark in the West Hills Health and Fitness Club, we strive to create an inclusive and vibrant community where residents can live comfortably and maintain an enriching lifestyle surrounded by caring staff and fellow seniors.
Touchmark in the West Hills Health and Fitness Club is located at 840 SW Touchmark Way, Portland, OR 97225 in Washington County, Oregon
Yes, Touchmark in the West Hills Health and Fitness Club provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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