Overall Review of Touchmark in the West Hills Health and Fitness Club
common32 reviews mention this
Staff support is a standout
Residents and families consistently describe attentive, kind support from the team.
Across the reviews, people repeatedly highlight how staff treat residents and visitors with kindness, responsiveness, and patience. Multiple reviewers also mention being greeted warmly, having staff help with transitions as care needs change, and having team members who remember names. Even in reviews that raise other concerns, the most consistent theme is that interactions with staff are a central reason families feel supported.
differentiator5 reviews mention this
Care transitions and guidance
Residents describe smooth support when moving between levels of care.
Several reviews describe help navigating changes in care, including moving from independent living into assisted living and receiving daily care thereafter. Reviewers also describe confidence in the care team’s knowledge and an organized approach to resident care. One reviewer with long-term care needs specifically says the facility helped maintain independence as much as possible.
caveat7 reviews mention this
Dining gets mixed reactions
Dining quality is not universally consistent in resident feedback.
Some reviewers praise the food, describing it as very good or even phenomenal, and mention liking specific menu nights. Others say the dining experience falls short, including complaints about poor taste or quality despite attractive dining spaces. Overall, dining comes through as a strength for some residents while others raise clear concerns about consistency.
caveat3 reviews mention this
Memory and assisted care concerns
A few reviews raise serious safety and care-delivery concerns in memory-related care.
A small set of reviews describe problems related to supervision and hygiene in memory care, including claims of residents being left unattended and care not being delivered as expected. One review also describes an incident involving other patients and says management did not take corrective action. Another review focuses on assisted-living care gaps, communication issues, and examples of basic needs not being met.
caveat3 reviews mention this
Cost feels high for some
Several families say the pricing is too high for the value they experienced.
Reviews include repeated statements that the community is expensive. One reviewer argues the fees did not match the level of care received in memory care, while another simply flags affordability as a downside. Even among positive accounts, cost is still mentioned as a limitation alongside other strengths.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Types of Care
Assisted Living
Independent Living
Memory Care
Amenities
Activities on-site
Devotional services off-site
Indoor common areas
Transportation
Portland International (9 miles away)
Care Services
Ambulatory care
Diabetic care
Dining
Meals provided
Activities
Activities on-site
Devotional activities offsite
Nearby Places of Interest
Pharmacies
QFC Pharmacy (0.3 miles)
Stone Age Farmacy PDX (1 miles)
Walgreens (1.9 miles)
Rite Aid (2.2 miles)
CVS Pharmacy (2.2 miles)
Rite Aid (2.4 miles)
Walgreens (2.9 miles)
Physicians
Marshall, Katharine Providence Medical Group Saint Vincent (0.6 miles)
Legacy Medical Group-Raleigh Hills (1.8 miles)
Thomas D Kowalik MD - Orthopedic & Fracture Specialists (1.9 miles)
One Medical (2.5 miles)
Virginia Garcia Memorial Health Center (2.5 miles)
Yes, Touchmark in the West Hills Health and Fitness Club provides memory care services for residents with mild or advanced stages of dementia or Alzheimer's disease.
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Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
The article presents eight strategies for preserving cognitive health and memory in older adults, emphasizing a nutrient-rich diet, regular exercise, intellectually stimulating activities, adequate sleep, social connections, stress management techniques, limiting harmful substances, and regular medical checkups to mitigate age-related memory decline.
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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Assisted Living
Independent Living
Memory Care
Activities on-site
Devotional services off-site
Indoor common areas
Portland International (9 miles away)
Ambulatory care
Diabetic care
Meals provided
Broad care options with robust amenities and activities.
Understanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations
Safeguarding Your Memory Through the Golden Years: Eight Ways to Preserve Cognitive Health
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment