Touchmark In The West Hills in Portland, OR
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840 South West Touchmark Way, Portland, OR 97225
For more information about senior living options: (844) 490-3973
It is a wonderful place to live. The aunt loves being part of the community, and the staff are kind and supportive. Residents, staff, living spaces, and food in this community are all exceptional. Touchmark in the West Hills is a fantastic senior living community. The leadership team and staff are gracious and helpful across all roles. Veronica Ureno has been incredible to work with. The community is beautiful and well designed. The staff know residents by name and are attentive to their needs. Touchmark brings hospitality back to retirement living. The activities are varied, well organized, and entertaining. The sense of community is the best part, with residents who are interesting, welcoming, and supportive. The Portland location is stunning and a joy to visit.
The memory care facility was described as a terrible place with no safety protocols, where a resident was assaulted and staff did nothing. There were not enough staff to properly care for residents in assisted living. Residents in memory care were left unattended for long periods, with caregivers often unavailable. Hygiene and care were reported as poor, including repeated missed showers and significant weight loss. The food was described as moldy or inedible despite upscale dining areas. The facility was accused of charging nearly $10,000 per month for minimal care and sending disputed bills after move-out. Communication with management was a major issue, with delayed or no responses to inquiries.Touchmark in the West Hills is best suited for seniors who want a resort-like, highly social environment with a built-in continuum of care and a culture of hospitality. This community shines for active older adults who value beautiful surroundings, a calm Portland setting, and a staff that blends professionalism with genuine warmth. It is especially well-matched for families seeking a seamless transition from independent living into assisted living, with a robust calendar of activities, strong social engagement, and a sense that residents are valued by a devoted team. Those who prize an upscale atmosphere, personalized attention, and a welcoming "home away from home" will find Touchmark compelling.
On the operating side, the positives markedly offset many concerns. Families repeatedly point to leadership that is accessible and thoughtful, with staff across roles - from maintenance to nurses - consistently described as gracious and helpful. The sense of community is palpable: residents remember each other's names, events are well attended, and the overall tone feels warm, attentive, and respectful. The setting itself matters, with stunning views, well-maintained grounds, and thoughtfully designed common areas that convey luxury without sacrificing comfort. The move-in experience is frequently smooth, with patient guidance from admissions teams and front-desk staff that makes newcomers feel welcome from day one. Even critics often acknowledge the facility's beauty, safety of campus, and the breadth of programming as standout advantages.
Yet there are credible warnings from a minority of residents and families that cannot be ignored. A recurring concern centers on memory care and safety: several accounts describe lapses in supervision, care inconsistencies, and troubling incidents that raise questions about how well risks are managed for highly vulnerable residents. Other reviews highlight staffing pressures in assisted living, with gaps in coverage or delays in addressing basic care needs. Communication problems recur in some families' experiences, and billing friction - such as unexpected or disputed charges for services - has soured perceptions for a few. On the dining side, experiences vary; some praise the quality and variety, while others note disappointing meals alongside the impressive ambiance. These threads indicate a real variance in day-to-day experience across neighborhoods and shifts.
Given the breadth of strengths, the pros generally lift Touchmark's value proposition for those prioritizing ambiance, hospitality, and social vitality, but the cons can temper expectations for high-acuity needs. For a resident who is largely independent or needs light assisted living with strong social opportunities, the positives - exceptional staff warmth, a vibrant activity calendar, and a luxurious, well-kept environment - often outweigh the drawbacks. For families considering memory care or expecting consistently flawless daily care, the louder negative experiences suggest caution and stronger due diligence. The key is alignment: if the required level of supervision and transparent communication is reliable, Touchmark is compelling; if safety protocols, staffing stability, and predictable care delivery are non-negotiable, alternatives deserve comparison.
Prospective families should approach a decision with concrete questions and a validation plan. Probe staffing levels and turnover in the specific neighborhood of interest, ask for recent incident reports or safeguards in memory care, and request clear written care plans with regular family updates. Taste the dining options across venues and request guest experiences to gauge true quality beyond the lobby aesthetic. Verify what is included in the monthly fee and what incurs additional charges, and seek third-party references from families with similar acuity levels. Most important, observe how staff greet residents by name, how quickly concerns are acknowledged, and whether the leadership team demonstrates accessible, accountable follow-through.
In the end, Touchmark in the West Hills delivers an environment where hospitality, beauty, and community reinforce a high-quality living experience for many seniors. It is a standout choice for those who want a refined, supportive home with extensive activities and an attentive staff that genuinely treats residents like family. However, for families facing pronounced memory care needs or who demand unwavering safety, transparent communication, and predictable care in every shift, it is prudent to explore alternatives that may offer greater consistency and clarity. The decision hinges on risk tolerance, financial expectations, and the importance placed on a bustling, elegant lifestyle versus rock-solid assurances of daily care.
155 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Portland International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Touchmark In The West Hills in Portland, OR is an exceptional assisted living community offering a wide range of care services and amenities tailored to meet the needs and preferences of each resident. With a focus on independent living and memory care, Touchmark provides a supportive and vibrant environment for seniors to thrive.
Residents at Touchmark enjoy a variety of amenities designed to enhance their daily lives. These include a beauty salon for pampering and grooming needs, cable or satellite TV for entertainment, community operated transportation for convenient travel, a computer center for staying connected, and a fitness room to promote physical well-being. The community also boasts fully furnished apartments with private bathrooms, ensuring comfort and privacy.
Dining at Touchmark is an enjoyable experience with restaurant-style dining offered. Special dietary restrictions are accommodated, allowing residents to maintain their preferred eating habits. Housekeeping services are provided to ensure clean and tidy living spaces.
Engaging activities and programs are integral parts of life at Touchmark. Concierge services are available to assist residents with various needs, while fitness programs encourage active lifestyles. Planned day trips provide opportunities for exploration and adventure, while resident-run activities foster social interaction and camaraderie. Scheduled daily activities keep residents mentally stimulated and entertained.
Proximity to numerous facilities further enhances the convenience of living at Touchmark In The West Hills. With 8 cafes nearby, residents can easily enjoy outings with friends or family members. 11 parks offer tranquil outdoor spaces for relaxation or recreational activities. Accessing necessary medications is effortless with 20 pharmacies in close proximity. Having 11 physicians nearby ensures convenient healthcare access when needed. Additionally, there are plenty of restaurant options within reach for diverse dining experiences.
Transportation arrangements are readily available both for non-medical purposes and medical appointments, providing ease of mobility for residents. Places o Worship are conveniently located nearby for spiritual fulfillment, while theaters offer cultural entertainment options close by. Lastly, having 7 hospitals in the vicinity ensures residents have access to quality medical care when required.
At Touchmark In The West Hills, seniors can expect personalized care, an array of amenities, engaging activities, and easy access to various facilities. It is a community that values independence, promotes well-being, and provides a fulfilling living experience for its residents.
Touchmark In The West Hills is located at 840 South West Touchmark Way, Portland, OR 97225 in Washington County, Oregon
Touchmark In The West Hills offers a comprehensive array of features designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing ensures personal hygiene and comfort, while meal preparation and service cater to dietary needs, promoting physical well-being. Medication management guarantees that residents receive their prescribed treatments accurately and timely, reducing risks associated with missed doses. Transportation arrangements facilitate easy access to medical appointments, ensuring continuity of health care. Coordination with health care providers fosters an integrated approach to each resident's care plan, addressing both medical and emotional needs effectively. The provision of 24-hour supervision ensures safety and support at all times, while activities of daily living assistance empowers residents by promoting independence in familiar tasks. Specialized memory care programming along with a mental wellness program targets cognitive engagement, supporting residents in maintaining mental acuity as much as possible. Together, these services create a nurturing environment focused on enhancing overall well-being for individuals at varying stages of cognitive decline.
Touchmark In The West Hills on seniors.fyi includes 12 photos including images showing interior, landscaping, decor, living room, dining, bedroom, trees, fireplace, and more.
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Interior
Outdoors
Decor
Living Room
Trees
Windows
Dining
Landscaping
Seating Area
Outdoor
Seating
Theater
