Terwilliger Plaza

Pros

• Residents appreciate the spacious and updated living accommodations at Terwilliger Plaza, highlighting that their new apartments are 25% bigger than previous homes.
• The facility offers a variety of engaging social activities and classes, such as exercise sessions, discussion groups, and movie nights, fostering a sense of community among residents.
• Many residents find the staff to be friendly and accommodating, enhancing their overall experience in the facility.
• Terwilliger Plaza has a beautiful location with appealing views that residents enjoy, contributing to a pleasant living environment.
• Some newcomers have expressed satisfaction with the available services for maintenance and personal assistance that were not easily accessible in their previous homes.
• Residents commend Terwilliger Plaza's original mission to provide lifelong care and social responsibility within the community.
• The recent addition of a salon was well-received by residents who appreciate having access to quality personal care services on-site.

Cons

• The facility was quick to remove residents showing signs of dementia, leaving families in difficult situations.
• Staff members were unresponsive and dismissive when contacted for assistance regarding resident care.
• Promises made during the initial marketing phase were misleading and not fulfilled once residents moved in.
• The quality of food served was inconsistent and unsatisfactory, leading to resident complaints.
• There was a significant decline in staff quality, resulting in overworked employees who lacked the time for personalized care.
• Resident input into important decisions was largely ignored by the administration, leading to discontent.
• The high buy-in fees did not guarantee adequate long-term care or support as conditions deteriorated.
• There were concerns about insufficient medical oversight and inadequate response to residents' needs.
• Many residents felt that their voices were silenced, contributing to an institutional atmosphere rather than a homelike environment.
• Families experienced financial losses due to non-refundable membership fees despite subpar services received from the facility.

Review

Terwilliger Plaza, a senior living facility in Oregon, seems to have an appealing exterior with its enviable location near OHSU and its beautiful views. Many residents and families initially felt secure there, believing they had made a wise investment in their future care by paying substantial buy-in fees—with some amounts reaching as high as $100,000 or more. Families chose this community for various reasons: the promise of comfortable amenities, social engagement opportunities, and the assurance that their loved ones would be cared for throughout their lives. Unfortunately, however, this trust has been severely tested when residents began to show signs of cognitive decline.

As highlighted by multiple reviews from families who once thought they had secured a lasting home for their elderly relatives, the experience at Terwilliger Plaza took a downward turn once dementia-related issues emerged. One family's narrative focuses on an instance when their mother-in-law was sent to the emergency room after suffering from confusion related to her dementia. Upon her return to Terwilliger Plaza, the hospital's care coordinator struggled to communicate with the facility’s nursing staff—finding no assistance or guidance about potential options for her continued care. After 15 years of residency, her family felt abandoned and alarmed at how quickly she was dismissed once her health began failing.

Moreover, another resident's experience echoed similar sentiments regarding promises made by Terwilliger Plaza that ultimately went unfulfilled. Many families report being reassured during initial admissions that staff would be readily available should any needs arise—a claim that proved hollow when loved ones encountered significant delays in receiving help or experienced inadequate responses from overworked staff members. The sense of security originally promised faded swiftly for those who needed increased medical attention, especially as conditions worsened.

The dissatisfaction extended beyond levels of care; issues surrounding food quality and maintenance also surfaced frequently in reviews. Residents noted unappetizing meal offerings and dirty living spaces when compared against peers within other facilities. This lack of attention seemed not only indicative of operational shortcomings but also raised questions about administrative priorities within Terwilliger Plaza management—that is focusing on building new structures rather than addressing existing needs within current facilities.

Moreover, despite having initially paid large non-refundable membership fees under the impression that these funds would guarantee lifelong care irrespective of financial changes down the line, many families found themselves faced with abrupt discharges due to memory-related conditions without any refund or acknowledgment from management. It raises critical ethical concerns: if a facility markets itself based on providing lifelong support yet systematically removes residents facing declining health conditions without restorative options or financial recourse.

For many who sought solace in what was touted as a community-oriented establishment designed around member needs and input—Terwilliger Plaza has turned into a cautionary tale underscored by broken promises and subpar service experiences that do not match its high price point. While visitors may first appreciate the building's aesthetics and engaging social programming like science groups or exercise classes—the reality behind closed doors reveals starkly flawed operational practices that betray resident trust.

In conclusion, while Terwilliger Plaza presents an attractive option at face value through its amenities and location appeals—numerous firsthand accounts indicate deep-rooted systemic issues concerning quality of care as well as adherence to promises made during initial engagements with prospective residents' families. For those considering assisted living arrangements amid uncertain health futures: steering clear of this facility may very well save heartache along what can often be an already arduous journey through eldercare challenges.

Located in the heart of Portland, Oregon, this area offers a variety of amenities and services that cater to individuals seeking a comfortable and convenient senior living experience. With several reputable hospitals such as Shriners Hospitals For Children and Doernbecher Children's Hospital nearby, residents have access to top-notch medical care. Pharmacies like CVS and Rite Aid are also within close proximity for easy medication management. In addition to healthcare facilities, there are plenty of dining options ranging from Dumpling House to fine dining establishments like Jake's Famous Crawfish. For outdoor enthusiasts, parks like Governor Tom McCall Waterfront Park and Washington Park provide opportunities for leisurely strolls or picnics. The neighborhood is also well-connected with transportation options including Amtrak station and TriMet transit center. Overall, this area offers a blend of conveniences and recreational activities that make it an ideal choice for seniors looking for a vibrant community to call home.

Hospitals

• Shriners Hospitals For Children (0.2 miles)
• Doernbecher Children's Hospital (0.4 miles)
• Portland VA Medical Center (0.5 miles)
• Legacy Good Samaritan Medical Center (1.9 miles)
• Legacy Emanuel Childrens Hospital (2.8 miles)
• Randall Children's Hospital (2.9 miles)
• Legacy Emanuel Burn Center (2.9 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Rite Aid (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Fred Meyer Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• Brooklyn Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)

Restaurants

• Dough Zone Dumpling House (0.6 miles)
• Momo's (1.1 miles)
• Toki PDX (1.2 miles)
• Jake's Famous Crawfish (1.2 miles)
• Von Ebert Brewing Pearl (1.3 miles)
• Deschutes Brewery Portland Public House (1.4 miles)
• Teardrop Lounge (1.4 miles)

Parks

• Governor Tom McCall Waterfront Park (0.9 miles)
• Terwilliger Playground (0.9 miles)
• Alberta Park (1.4 miles)
• Washington Park (1.5 miles)
• Albert Kelly Park (1.8 miles)
• Colonel Summers Park (1.9 miles)
• Oregon Park (2.9 miles)

Theaters

• Regal Pioneer Place (1 miles)
• Hollywood Theatre (3.8 miles)

Cafes

• King's Hookah Lounge (1.3 miles)
• Coava Coffee Roasters (1.3 miles)
• Dutch Bros Coffee (1.9 miles)
• Starbucks (2.3 miles)
• Dutch Bros Coffee (2.4 miles)
• Portland Cà Phê (2.5 miles)
• Peet's Coffee and Tea (2.7 miles)

Transportation

• Amtrak (1.7 miles)
• TriMet Hollywood/NE 42nd Ave Transit Center (3.7 miles)

Physicians

• Good Samaritan Building 1 (1.8 miles)
• Legacy Medical Group (2.7 miles)
• Legacy Medical Group-Emanuel (2.8 miles)
• Richmond Family Health Center (3 miles)
• Sellwood Medical Clinic (3.3 miles)
• To Summy Od Myoptic Optometry Dr Summy To Optometrist Portland (3.4 miles)
• Family Medical Group, PC (3.7 miles)

Places of Worship

• St John Fisher Church (2.9 miles)