Hawthorne Gardens

Pros

• The tour experience at Hawthorne Gardens was wonderful, with a friendly and professional tour guide who listened to the prospective resident's needs.
• Residents appeared happy and comfortable with the staff, which spoke volumes about the facility's community atmosphere.
• The staff at the Memory Care Unit provided outstanding care and engaged residents in activities, contributing positively to their well-being.
• The food prepared by staff received positive feedback from residents, with some meals described as "good" rather than just "all right."
• Overall, the facility is nice and well-maintained, creating a pleasant living environment for residents.
• Family members appreciated the responsive communication from staff regarding their loved ones’ needs when concerns were raised.
• Many found that their loved ones received good care and attention during their time at Hawthorne Gardens.
• Despite challenges like staffing issues post-COVID, some staff members went above and beyond to provide helpful suggestions during tours.

Cons

• The cleanliness and food quality at Hawthorne Gardens were inadequate, leading to a poor overall experience for residents and their families.
• Staffing issues have caused significant deterioration in the level of care provided at the facility, contributing to low morale among residents.
• Many staff members appear to be poorly trained and overworked, resulting in inconsistent service and basic necessities sometimes being unavailable.
• Residents often lack basic supplies such as toilet paper and Kleenex, raising concerns about their well-being.
• The memory care unit is reported to be dirty and understaffed, leading to distressing situations for both residents and their families.
• Communication from staff regarding residents' health has been unreliable, with important information not always conveyed to family members.
• During visits, conditions observed did not align with positive impressions formed during tours, indicating deceptive practices by the facility.
• Residents have experienced a decline in care quality following recent corporate changes and staff turnover, causing alarm among families.
• There have been multiple reports of medication management issues and confusion over whether residents received necessary daily medications.
• Overall dissatisfaction with the facility leads reviewers to discourage placing loved ones there or recommend seeking alternative options.

Review

Hawthorne Gardens Senior Living has garnered a mix of experiences from residents and their families, resulting in a tapestry of opinions that reflect both the highs and lows of care for the elderly. From glowing recommendations about individual staff members to stark warnings about the facility's overall standards, these reviews paint a complex picture of life at Hawthorne Gardens.

Many family members expressed gratitude for specific staff who went above and beyond to help during tough transitions. One reviewer detailed how a particular staff member offered immense support while searching for an appropriate placement for their loved one. This positive interaction was echoed by others who noted that, despite their primarily negative experiences, they had witnessed moments of genuine compassion from employees dedicated to their roles. The Memory Care unit, in particular, received praise for its efforts to engage residents through activities and personal connections, creating joyful moments documented through shared photos.

However, not all experiences were positive; numerous reviewers highlighted severe deficiencies in cleanliness and basic care. Complaints about filthy living conditions—such as unvacuumed rugs and dirty bathrooms—painted a troubling picture of neglect. Some mentioned that essential items like toilet paper were often unavailable unless family members checked on their loved ones daily. This lack of attention extended to medication management; one reviewer raised concerns over whether their loved one received necessary medications, indicating inconsistencies in pharmacy operations that necessitated multiple visits before resolving issues.

Staffing shortages appeared as a recurrent theme throughout many accounts, with several individuals noting alarming turnover rates among caregivers. Families observed how quick staff departures led to poorly trained individuals taking over responsibilities without proper oversight or support. In some instances, this short-staffing situation resulted in critical lapses during times when more attentive care was needed—particularly evident during medical transport or regular health check-ins where information might be inadequately communicated back to families.

The quality of food served at Hawthorne Gardens also drew criticism across several reviews. While initial feedback described the food as acceptable or even “good,” there was a notable decline in quality related directly to kitchen management turnover. Residents found meals ranging from mediocre to completely inedible; this inconsistency contributed further to dissatisfaction with overall care provisions at the facility.

As many reviewers reflected upon changing management and policies due to corporate restructuring, concerns about the future grew more pronounced along with rising costs for services rendered. Families reported sadness at witnessing once-thriving morale among residents plummet amid administrative changes coupled with increased fees which did not reflect any improvements in services provided. Serious worry emerged related specifically towards end-of-life care options: one individual recounted distress when the facility refused hospice support on-site during critical health decline moments—a decision that left families scrambling in desperate circumstances.

In conclusion, while Hawthorne Gardens Senior Living may present itself as an inviting option through initial tours showcasing friendly environments filled with seemingly happy residents, deeper insights reveal systemic issues jeopardizing quality care delivery vital for those entrusted into its hands. As prospective clients contemplate placements here or elsewhere within similar facilities plagued by widespread staffing challenges post-COVID 19 pandemic realities—it becomes imperative they ask hard questions about what happens behind closed doors after tours conclude and how well these establishments truly meet promised standards under pressure.

Restaurants

• Bluto's (0.1 miles)
• Baby Doll Pizza (0.3 miles)
• Guero (0.5 miles)
• Screen Door Eastside (0.6 miles)
• Salt & Straw (0.7 miles)
• Stammtisch (0.8 miles)
• Fire on the Mountain (0.8 miles)

Parks

• Colonel Summers Park (0.5 miles)
• Laurelhurst Park (0.7 miles)
• Oregon Park (0.9 miles)
• Mt. Tabor Park (1.7 miles)
• Governor Tom McCall Waterfront Park (1.8 miles)
• Normandale Park (2 miles)
• Alberta Park (2 miles)

Pharmacies

• Fred Meyer Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Rite Aid (0.9 miles)
• Fred Meyer Pharmacy (1.3 miles)
• Brooklyn Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)

Cafes

• Common Grounds Coffee House (0.9 miles)
• Coava Coffee Roasters (1.2 miles)
• Dutch Bros Coffee (1.4 miles)
• Peet's Coffee and Tea (1.6 miles)
• Dutch Bros Coffee (1.7 miles)
• Portland Cà Phê (1.7 miles)
• Starbucks (1.8 miles)

Physicians

• Richmond Family Health Center (1 miles)
• Legacy Medical Group (1.5 miles)
• Family Medical Group, PC (1.9 miles)
• Legacy Medical Group-Emanuel (2.5 miles)
• ZoomCare (2.5 miles)
• To Summy Od Myoptic Optometry Dr Summy To Optometrist Portland (3 miles)
• Good Samaritan Building 1 (3.1 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (1.6 miles)
• Amtrak (2.2 miles)

Theaters

• Hollywood Theatre (1.6 miles)
• Regal Pioneer Place (2 miles)

Places of Worship

• St Rose Catholic Church (2.4 miles)

Hospitals

• Portland VA Medical Center (2.6 miles)
• Legacy Emanuel Childrens Hospital (2.6 miles)
• Randall Children's Hospital (2.6 miles)
• Shriners Hospitals For Children (2.6 miles)
• Doernbecher Children's Hospital (2.7 miles)
• Legacy Emanuel Burn Center (2.7 miles)
• Legacy Good Samaritan Medical Center (3.1 miles)