Brightstar Healthcare

Pros

• The RN staff at the Westside location is great and provides a high level of professionalism.
• BrightStar care West Portland goes out of their way to supply caregivers, ensuring that clients are never left alone.
• The level of care and professionalism offered by BrightStar is outstanding.
• The staff members at BrightStar are pleasant to converse with and provide good customer service.
• Brightstar Healthcare offers transportation services for seniors, providing convenience for long-distance family members.

Cons

• The scheduling is a nightmare and there is inconsistency in caregiver assignments.
• Caregivers have missed appointments without warning or explanation.
• Some caregivers have displayed unprofessional behavior, such as sleeping on the job, showing up unannounced at night, and exhibiting alcohol smell on their breath.
• There has been a lack of effective communication and trust between BrightStar Healthcare and family members.
• The woman sent over by BrightStar Healthcare was not professional in appearance and seemed unfriendly and distant.
• The initial response from BrightStar Healthcare was slow when trying to contact them.

Review

BrightStar Care West Portland has received mixed reviews from customers. One retired nurse, who is a homebound senior with health issues, expresses satisfaction with the professionalism of the RN staff and most of the caregivers. However, they are disappointed with the scheduling, as they have had several different caregivers in a short time period. They emphasize the need for consistency. Despite this concern, BrightStar Care has gone above and beyond to assist this quadriplegic client by providing caregivers at short notice and ensuring they never have to be alone. The level of care and professionalism provided by BrightStar Care is praised.

On the other hand, another reviewer had a terrible experience with BrightStar Care West Portland. They criticize the unreliability of appointments, frequent no-shows without warning, and inexperienced caregivers who require constant explanation of tasks. They recount various unsettling incidents such as employees sleeping on the job, one arriving unannounced at night wanting extra hours, and another exhibiting signs of alcohol consumption. When complaints were raised, their concerns were not adequately addressed by BrightStar Care's response.

A worried son from Arizona shares his concerns about relying on BrightStar Care to transport and take care of his mother in Oregon. He recounts an incident where his mother was marked as a no-show for a doctor's appointment that she claimed to have attended but did not actually go to. The son feels that there needs to be better communication and trust between him and BrightStar Care instead of solely relying on his mother's recollection.

Another customer highlights their disappointment with their overall experience with BrightStar Care West Portland. While they found the administrative staff pleasant to work with initially, they mention difficulties in contacting them promptly when needed. Moreover, the caregiver sent over was not professionally dressed and lacked social skills according to their elderly mom.

In summary, reviews for BrightStar Care West Portland are a mixture of positive and negative experiences. While some appreciate the professionalism and dedication of the caregivers, others are let down by the inconsistent scheduling and unprofessional behavior of some employees. Communication issues and concerns about trust are also raised. However, it is worth noting that some customers appreciate the efforts BrightStar Care makes to provide care at short notice and their commitment to ensuring clients are never left alone.

This area of Portland, Oregon offers convenient access to public transportation, with multiple MAX stations and bus stops nearby. There are also several reputable medical facilities in the vicinity, including Providence Medical Group Saint Vincent and Legacy Medical Group-Raleigh Hills, ensuring quality healthcare options for seniors. Additionally, a variety of dining options ranging from fast food to cafes are within a short distance, providing plenty of choices for meals. For leisure activities, there are theaters such as Century Theater Cedarhill for entertainment and parks like Tualatin Hills Nature Park for outdoor enjoyment. Overall, this neighborhood provides a well-rounded environment with essential amenities for senior living.

Transportation

• Sunset Transit Center (0.3 miles)
• Beaverton Creek MAX Station (2.4 miles)
• TriMet Quatama/NW 205th Ave MAX Station (5.1 miles)
• TriMet Bus Stop ID 3655 (5.3 miles)

Physicians

• Marshall, Katharine Providence Medical Group Saint Vincent (0.7 miles)
• Thomas D Kowalik MD - Orthopedic & Fracture Specialists (0.8 miles)
• One Medical (1.2 miles)
• Virginia Garcia Memorial Health Center (1.2 miles)
• Legacy Medical Group-Raleigh Hills (1.8 miles)
• The Portland Clinic (2.8 miles)
• The Doctors Luce Pedia (3.2 miles)

Restaurants

• Shake Shack (1.1 miles)
• Five Guys Burgers & Fries (1.1 miles)
• Roxy's Island Grill (1.1 miles)
• Chick-Fil-A (1.4 miles)
• Uwajimaya (1.5 miles)
• McDonald's (1.5 miles)
• McDonald's (1.9 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Stone Age Farmacy PDX (1.2 miles)
• CVS Pharmacy (1.4 miles)
• QFC Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.9 miles)

Cafes

• Starbucks (1.4 miles)
• Aurora Coffeehouse PDX (2.7 miles)
• Black Rock Coffee Bar (3.6 miles)
• Panera Bread (4.3 miles)
• King's Hookah Lounge (4.8 miles)

Theaters

• Century Theater Cedarhill (1.4 miles)
• Regal Evergreen Parkway & RPX (4.7 miles)
• Regal Pioneer Place (5.3 miles)

Parks

• Tualatin Hills Nature Park (2.7 miles)
• Fir Grove Park (2.7 miles)
• Burntwood West Upper Park (3.9 miles)
• Florence Pointe Park (3.9 miles)
• Albert Kelly Park (4 miles)
• Washington Park (4.3 miles)
• Kaiser Woods Park (4.4 miles)

Places of Worship

• St John Fisher Church (3.7 miles)

Hospitals

• Legacy Good Samaritan Medical Center (4.6 miles)
• Shriners Hospitals For Children (4.7 miles)
• Doernbecher Children's Hospital (4.9 miles)
• Portland VA Medical Center (5 miles)