Murray Highland Memory Care

Pros

• The staff at Murray Highland Memory Care are described as friendly and provide good one-on-one care for residents.
• The community offers a variety of engaging activities, including music, games, puzzles, and exercises, contributing to resident engagement.
• Residents receive three meals a day along with snacks available at any time.
• The facility features private rooms and adequate shared accommodations with nice windows overlooking the courtyard.
• Communication through email or phone calls is responsive and supportive for families.
• Overall, the experience has been positive for new residents and their families during the transition process into the community.

Cons

• The entryway chairs are very soiled and stained, giving a poor first impression about attention to detail in the facility.
• Staff and management were observed coughing without wearing masks, raising concerns about health safety practices.
• The expectation for staff to work 12-hour shifts with limited coverage leads to sick employees coming in to work.
• Staff are required to sign in and out precisely on the minute, indicating a focus on monetary aspects rather than client care.
• The non-refundable application fee is considered outrageous and indicative of high costs that do not match the level of care provided.
• There is a struggle to retain adequate staff, which impacts overall care quality, similar to challenges faced by other communities.

Review

Murray Highland Memory Care has garnered a mix of feedback from residents and families, with some praising its intimate setting and staff interactions, while others highlight notable concerns regarding cleanliness, staffing practices, and overall value for money. The juxtaposition of opinions reflects the complexities often involved in choosing a memory care facility for loved ones.

One of the most salient issues raised pertains to the physical state of the entryway chairs, which were described as "very soiled and stained" and gave visitors an unfortunate first impression. This lack of attention to hygienic details extends beyond aesthetics; it raises questions about the overall emphasis on resident wellbeing within the community. The concern is further compounded by observations related to staff health protocols. Reviews indicated that both staff and management were seen coughing without masks in close proximity to residents and prospective clients. This situation highlights potential lapses in safeguarding measures that could affect both staff wellbeing and resident safety.

The operational structure was also flagged for scrutiny; although many facilities operate with demanding 12-hour shifts, at Murray Highland Memory Care, limited staffing exacerbates this issue. Regular occurrences of sick staff members being unable to secure coverage indicate a troubling workplace culture that may ultimately affect those receiving care. Moreover, strict policies requiring precise clock-ins and clock-outs create an environment perceived as focused more on monetary efficiency than compassion or flexibility, suggesting a prioritization of business interests over quality care for clients.

Despite these criticisms, several positive aspects have emerged from family experiences within Murray Highland Memory Care. One family shared their satisfaction with their father's shared room—though small—boasting a pleasant view into the courtyard alongside a well-sized bathroom. They noted engaging activities organized by dedicated staff members who are committed to resident interaction, enhancing daily life within this community. Overall, they felt that what they received from Murray Highland corresponded positively with what they paid—a sentiment echoed by others who appreciated the value derived from tailored engagement efforts aimed at maintaining residents’ cognitive abilities through games, music sessions, puzzles, and exercise initiatives.

Another review reflected an enthusiastic initial encounter during a tour of Murray Highland Memory Care. The family expressed optimism about the community's capabilities despite acknowledging it might not align with their loved one's personal style. Their experience spoke volumes about how tours can shape perceptions even when practical availability does not meet immediate needs; however, it underlined the importance for interested families to act swiftly due to high demand which sometimes limits future access.

On his first day residing at Murray Highland Memory Care, one son reported feeling reassured by the level of individualized attention afforded to his father in what was described as a small community environment. He appreciated prompt communication through emails or phone calls when inquiries arose throughout this transitional phase—an early indicator suggesting responsiveness in care delivery systems despite larger systemic concerns around staffing challenges faced across similar facilities nationwide.

In conclusion, while there are certainly areas where Murray Highland Memory Care must improve—particularly related to cleanliness standards and employee health protocols—the facility also displays strengths worthy of acknowledgment like intimate resident interactions and commitment toward engaging activities designed for cognitive stimulation among its residents. The reviews present a nuanced picture: one underscored by both commendable qualities yet shadowed by pressing operational issues that require urgent consideration if it hopes to elevate its reputation further in an increasingly competitive landscape for memory care services.

This part of Beaverton, Oregon offers a convenient and diverse range of amenities for seniors looking to settle in the area. The neighborhood is well-equipped with multiple pharmacies including Rite Aid, CVS Pharmacy, and Walgreens, ensuring easy access to healthcare needs. Additionally, there are several reputable physicians nearby such as The Portland Clinic and Virginia Garcia Memorial Health Center for quality medical care. For leisure, residents can enjoy dining options at McDonald's, Chick-Fil-A, and Five Guys Burgers & Fries, as well as catching a movie at Century Theater Cedarhill. Parks like Fir Grove Park and Tualatin Hills Nature Park provide opportunities for outdoor recreation and relaxation. Access to public transportation via the Beaverton Creek MAX Station offers convenience for getting around the area. Overall, this part of Beaverton offers a vibrant community with a variety of services and activities to meet the needs of seniors.

Pharmacies

• Rite Aid (0.5 miles)
• Rite Aid (1.5 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)

Physicians

• The Portland Clinic (0.9 miles)
• Virginia Garcia Memorial Health Center (1.3 miles)
• One Medical (1.3 miles)
• Songbird Healing Arts (2.1 miles)
• Thomas D Kowalik MD - Orthopedic & Fracture Specialists (2.6 miles)
• Legacy Medical Group-Raleigh Hills (3.1 miles)
• Marshall, Katharine Providence Medical Group Saint Vincent (3.2 miles)

Restaurants

• McDonald's (1 miles)
• Roxy's Island Grill (1.5 miles)
• Five Guys Burgers & Fries (1.5 miles)
• Shake Shack (1.5 miles)
• McDonald's (1.6 miles)
• Chick-Fil-A (1.9 miles)
• Uwajimaya (1.9 miles)

Parks

• Fir Grove Park (1 miles)
• Tualatin Hills Nature Park (1.2 miles)
• Burntwood West Upper Park (1.4 miles)
• Granada Park (2.2 miles)
• Butternut Park (2.4 miles)
• Summerlake Park (3.3 miles)
• Butternut Creek Park (3.7 miles)

Transportation

• Beaverton Creek MAX Station (1.1 miles)
• Sunset Transit Center (2.8 miles)
• TriMet Quatama/NW 205th Ave MAX Station (4.1 miles)
• TriMet Bus Stop ID 3655 (4.5 miles)

Theaters

• Century Theater Cedarhill (1.1 miles)
• Regal Evergreen Parkway & RPX (4.4 miles)

Cafes

• Black Rock Coffee Bar (1.6 miles)
• Starbucks (1.8 miles)
• Panera Bread (3.5 miles)
• Starbucks (4 miles)
• Dutch Bros Coffee (4.1 miles)
• Aurora Coffeehouse PDX (4.6 miles)
• Dutch Bros Coffee (4.8 miles)

Places of Worship

• St John Fisher Church (4.9 miles)