A Touch Of Grace

Pros

• One of the best memory care facilities in town.
• The facility has great employees, a clean environment, and treats residents well.
• The establishment is well-managed and highly recommended.
• The staff are wonderful and show grace to residents' loved ones.
• The facility is friendly, clean, and residents are happy and well cared for.
• The staff are amazing, and the owner is exceptional.
• A Touch of Grace maintains high care standards and is highly regarded by other healthcare professionals.

Cons

• The reviewer described the management as poor and rude.
• Another reviewer said the staff were very unprofessional and noted sketchy things, and would not bring their loved ones there.
• One reviewer warned that this place is no place to put an elderly family member due to bad management.
• A reviewer stated that the facility has bad management who treat employees badly.

Review

The facility comes across in many reviews as one of the best memory care options in town. Several speakers highlight the quality of the staff, the clean and welcoming environment, and the way residents are treated with respect and kindness. Phrases like "great employees," "clean environment," and "treated him and the other residents very well" appear repeatedly, with families and visitors consistently expressing confidence in the care their loved ones received. Many reviewers say they would highly recommend the place, underscoring a strong overall impression of high-quality memory care.

A consistent thread in the feedback is that the facility is well managed and attentive to the needs of its residents. Commentators describe it as "well-managed" and note that residents appear to be well cared for and to enjoy living there. There is also emphasis on formal care standards, with some reviews pointing to good relationships with other healthcare agencies and noting that professionals in the field speak highly of the facility. This sense of professional engagement and adherence to high standards contributes to the positive perception of the care environment.

Several reviews draw attention to the compassionate, grace-filled approach of the staff. The facility is described as having staff who show "a touch of grace" in caring for loved ones, and another praise line mentions "genuinely caring staff." The combination of kindness, attentiveness, and personal warmth from the team appears to be a defining feature for many families, reinforcing the sense that the care environment is not only technically capable but also emotionally supportive.

In addition to staff quality, some reviewers highlight the leadership and ownership as a strength. One review specifically notes "amazing employees and an even better owner," suggesting that the leadership creates a culture where staff are valued and empowered to provide high-level care. This sentiment adds to the impression that the facility operates with a strong, people-centered approach, which many families find reassuring when entrusting their loved ones to memory care services.

However, not all feedback is entirely positive. A minority of reviewers describe concerns about management, labeling it as "poor/rude," and labeling the operation as "very unprofessional." Some also report troubling impressions or experiences, mentioning sketchy behavior and stating they would not bring their loved ones there. This contrasting feedback indicates that, while the majority view is favorable, there are reservations among some prospective families about the management style or certain practices at times.

Other voices focus on the accessibility and transparency of the facility. Several reviewers who visited unannounced found staff to be receptive, approachable, and willing to answer questions. The overall impression from these visits is that the facility is clean, the staff are attentive, and the environment remains welcoming. One commenter even expressed a strong desire to place their mother there if the need arose, underscoring a level of trust built through direct, unscheduled interactions.

The atmosphere and daily care environment are described as cute, homey, and with a nice feel. Reviewers mention that the place feels like a true home for the elderly, with residents who are well cared for, medications properly managed, and meals that emphasize healthy options. The consistent praise for cleanliness, friendliness, and the quality of care reinforces the sense of a warm, well-functioning community designed to support memory-impaired residents.

Taken together, the collection of reviews presents a nuanced portrait: a facility that many families regard as among the best memory care options in town, with strong praise for staff, cleanliness, and compassionate care, coupled with clear concerns raised by a minority regarding management practices. Prospective families are encouraged to visit, ask detailed questions about management and daily operations, and observe interactions firsthand to determine whether the environment aligns with their loved one's needs and their own expectations for care. For those seeking a memory care setting with a reputation for caring staff and a patient-focused approach, this facility appears to offer a compelling option, while also underscoring the importance of due diligence in evaluating management and day-to-day practices.

This part of Medford, Oregon offers a convenient and bustling community with a variety of amenities nearby. There are several restaurants within a mile radius, including Domino's Pizza, Erawan Thai Cuisine, and Denny's for dining options. Cafes like Dutch Bros Coffee and Starbucks provide cozy spots for socializing or enjoying a cup of coffee. For healthcare needs, there are pharmacies such as Wellness Compounding Pharmacy and Safeway Pharmacy within close proximity. In terms of medical care, Providence Medford Medical Center and Southern Oregon Orthopedics Phys & Surs are nearby. Outdoor enthusiasts can enjoy the green spaces at Donahue Frohnmeyer Park and Cedar Links Park, while entertainment options include Cinemark Tinseltown USA. Transportation is easily accessible with Hertz Rent A Car and U-Haul Storage of Rogue Valley in the vicinity, along with Rogue Valley International - Medford Airport for travel needs. Places of worship like Westminster Presbyterian Church offer spiritual support, while Asante Health System provides quality healthcare services in the area.

Restaurants

• Domino's Pizza (0.3 miles)
• Erawan Thai Cuisine (0.8 miles)
• Del Taco (0.9 miles)
• Ahuva Bagel Co. (1 miles)
• Taco Bell (1 miles)
• Denny's (1 miles)
• Kaleidoscope Pizzeria & Pub (1 miles)

Cafes

• Dutch Bros Coffee (0.3 miles)
• Starbucks (1 miles)
• Dutch Bros Coffee (1.4 miles)
• Starbucks (1.5 miles)
• Forage Coffee (1.5 miles)
• Noonie's Boba Tea (1.8 miles)
• Dutch Bros Coffee (2 miles)

Pharmacies

• Wellness Compounding Pharmacy (0.6 miles)
• Fred Meyer Pharmacy (1 miles)
• Safeway Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• Good Neighbor Pharmacy (1.4 miles)
• Mother Earth Medicines (1.7 miles)
• Oregon Farmacy (1.8 miles)

Physicians

• Savage James James D Savage DDS Medford (0.6 miles)
• Keith R Berg DMD (0.6 miles)
• Providence Medford Medical Center (0.7 miles)
• Noel Lesley Infusion Center at Providence Southern Oregon Cancer Center (0.8 miles)
• Southern Oregon Orthopedics Phys & Surs (0.9 miles)
• Intractable Pain Center (0.9 miles)
• Hageman Mark R DDS (1 miles)

Parks

• Donahue Frohnmeyer Park (0.6 miles)
• Cedar Links Park (1 miles)
• Railroad Park (1.4 miles)
• Hawthorne Park (1.4 miles)
• Holmes Park (1.8 miles)

Theaters

• Cinemark Tinseltown USA (1.2 miles)

Transportation

• Hertz Rent A Car (1.4 miles)
• U-Haul Storage of Rogue Valley (1.8 miles)
• Rogue Valley International - Medford Airport (MFR) (1.8 miles)
• Million Air Medford (2.1 miles)

Places of Worship

• Westminster Presbyterian Church (1.5 miles)
• Sacred Heart Catholic Church (2.2 miles)

Hospitals

• Asante Health System (2.2 miles)